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El San Juan Hotel, Curio Collection by Hilton

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3,051 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Hotel, Curio Collection by Hilton
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Showing 2,937: English reviews
Miami, Florida
Reviewed August 21, 2014

My children and I had a wonderful time in Puerto Rico, and loved our stay at the Hotel San Juan. Angelo, who works at the door, was extremely kind and helpful with everything we needed. The kids and I even went zip-lining to Toro Verde and Angelo helped with our transportation to the center of the island and was there...

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Thank ReyCastellanos
Bayside, New York
Reviewed August 21, 2014

El San Juan hotel and casino I love the El San Juan Resort and Casino. The ease of arriving at Luis Muñoz Marín International Airport and jumping into a cab for a 10 minute ride to immerse yourself into the grand, elegant lobby of this hotel which welcomes the visitor. The staff greets everyone with hospitality and an eager aim...

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1Thank helfish38
Augusta, Georgia
Reviewed August 19, 2014

I would definitely stay here again. While it's true that the rooms could use some fine-tuning, the excellent staff, pool area, beautiful beach and proximity to some fun local restaurants make up for it. In particular I'd like to single out Jonathan at the front desk who went out of his way to be helpful. I observed him handle a...

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2Thank willtravel1102
Chicago, Illinois
Reviewed August 19, 2014

I was not impressed by this hotel. We asked if there was an upgrade available on a Sunday and the lady at the desk was timid to even look at the computer. The room itself was ok. The view was terrible. It was the view of the parking lot. Not romantic and not as high as I wanted to be.The...

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1Thank Dara K
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your feedback. We are glad you chose our hotel during your stay in our area. We apologize for the problems you encountered. We will address these issues immediately with our housekeepers. Again, we apologize for all of the inconveniences. We want you to know that you can contact me at susan.wilkerson@hilton.com so we can make this right....

Westchester New York
Reviewed August 18, 2014

would like to thank Ricardo Angelou and Irwin great door greeters Loraine at the front desk always helpful.stood August 1thur august 12 great time special thanks to Ms Wilkerson for being helpful with my request been staying here for the last 12 years cant wait to go back next yearNight life awesome always a great stay stood with wife and...

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2Thank anthony o
New York City, New York
Reviewed August 18, 2014

The location of the property is great. Very close to locate shops and restaurants. Must eat at Mi Casita which is walking distance from the hotel. The staff members were very professional and friendly. I even developed a lifetime friendship with Kevin from Housekeeping. who was very friendly. Cant wait to return.

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3Thank LadyTNY
New York
Reviewed August 18, 2014

The resort is very relaxing in the day and fun at night. The location is great. walking distance to stores and local super market (which is much cheaper, food /drinks). Lots of dancing And live music in the lobby at night. The rooms are cleaned very well daily and the staff is very friendly. Kevin from Housekeeping, along with other...

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1Thank Hines241
randolph nj
Reviewed August 18, 2014

I vacationed at the El San Juan from Aug 9-16 with 15 members of my family. I read all the reviews and was very nervous about going. Here is the truth-What a great place to go with the family. The staff is very friendly and helpful. The rooms are a little dated but if you request a premier floor the...

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4Thank steve o
Brooklyn, New York
Reviewed August 15, 2014

BEDBUGS !!!! BEDBUGS !!! I've spent 9 days in this hotel and let me share some of my experience !!! on the second day I woke up itching and started searching my bed for a cause of sudden bumps on my legs. after just few minutes of searching i find a dead bedbug right under the mattress. At that point...

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7Thank NYadventurer1987
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

I want to apologize for the unfortunate experience that you had at our hotel. I understand your uneasiness about a bed bug problem and I can assure you it is our priority to provide a safe and secure environment for all our guests, every Hilton employee is required to complete an annual, intense training in bed bug detection and other...

Flushing, New York
Reviewed August 14, 2014

Just returned from a one week stay! We had an outstanding experience. Everything was exceptional! We stayed in the main tower which was very clean and our view was breath taking! The very first person we met was Angelo. He helped us get out of our cab and welcomed us to the Resort. His contagious smile and courteous assistance was...

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5Thank Rosie C
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Casino and Gambling
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive pool featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, plus lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $266 - $562 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Hotel, Curio Collection By Hilton Puerto Rico/Isla Verde
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travelers have asked, with answers from El San Juan Hotel, Curio Collection by Hilton staff and other travelers.
107 questions
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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you have a room in the main building, ask for a high floor to avoid noise from the lobby entertainment.”
 of 5 bubbles MarkNYTXAZ, yesterday | Read review
“The closer to the beach the better”
 of 5 bubbles jonny_pitts, 5 days ago | Read review
“Go to Brava!”
 of 5 bubbles 249gisselm, 1 week ago | Read review
“Get a high floor away from the street.”
 of 5 bubbles TTnC4Me, 1 week ago | Read review
“If you can get a room with a view of the ocean and pools, get one!”
 of 5 bubbles susanmL7873ZW, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question