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Fairmont El San Juan Hotel

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6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
7 people are viewing this hotel
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$351
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$639
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$639
$278
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Free cancellation until 04/04/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (916)
360
Panoramas (92)
Pool & Beach (364)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont El San Juan Hotel
Updated 10/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 14 hotels in Isla Verde
Location
Cleanliness
Service
Value
Travelers' Choice
The iconic oceanfront hotel is located on 15 acres of landscaped grounds in the lively Isla Verde district - 15 minutes from Old San Juan and five minutes from the Luis Muñoz Marín International Airport. Fairmont El San Juan Hotel is a luxurious blend of tropical splendor, Old World elegance and vibrant local culture. The newly redesigned guest rooms are well-appointed and ideal for an island retreat. Lounge at the award-winning Isla Verde Beach or in one of the signature pools. Fairmont El San Juan Hotel features lush gardens, four pools, private luxury cabanas, a swim-up bar, a tri-level, state-of-the-art Well & Being Fitness Center and Spa. During the evening enjoy a vibrant and culturally rich nightlife, featuring weekly live entertainment, and a selection of 9 on-site restaurants, lounges, bars and including the famed BRAVA nightclub.
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Room & Suite (269)269
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Children's television networks
Paid private parking on-site
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Plunge pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Ski rentals
Snorkeling
Water sport equipment rentals
Billiards
Entertainment staff
Evening entertainment
Patio
Table tennis
Board games / puzzles
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared bathroom
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, French, Spanish, Greek and 1 more
1,084Reviews204Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
A D wrote a review Oct 23
Washington DC, District of Columbia14 contributions5 helpful votes
+1
Although we knew the hotel wasn’t fully operational, we had to escape Covid for at least a few days. My wife and I were supposed to have our 10 year vow renewal here in April but Covid changed our plans. Beautiful hotel, the lobby is stunning and pool areas are very nice. The food is somewhat expensive but absolutely delicious. The cocktails are extremely good. I can only imagine how much more incredible this place is when it’s fully open. The staff is super friendly and the hotel rules aren’t overly oppressive like at some resorts. Very laid back staff. The only complaint is that they have some weird issue going on with the card readers for the rooms. I had to reset my room key everyday at least twice. I wasn’t the only one having that issue. Other than that, I look forward to coming back next year for our vow renewal. Awesome place.
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Date of stay: October 2020Trip type: Traveled with family
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Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 4 days ago
angeldiaz2017, The staff appreciates you taking the time to rate and review us - COVID has made us reinvent how we do things but obviously keeping in mind guest satisfaction. I have shared your experience with the key readers so when you return we shall have this resolved accordingly. We look forward to your return!
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Rafael R wrote a review Oct 21
1 contribution
Great Hotel, magnificent facilities and such a personal treatment. Highly recommend the Hotel... Felicidades!!!!! We will be back every week for the near future. Mr. Rafael Sanchez and his team has the right stuff.....
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Date of stay: October 2020Trip type: Traveled on business
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Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 5 days ago
El Capitan, your review is greatly appreciated. We welcome you to the ESJ family and look forward to your return visits!
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Eddy O wrote a review Oct 16
Miami, Florida2 contributions
Fairmont El San Juan Hotel Summary 4.4 Very good 1,741 reviews Rooms 3.5 Location 4.5 Service 4.2 Families 3.9 Couples 4.3 Hotels.com  8.3/10 · 569 reviews Expedia.com  4.2/5 · 713 reviews Priceline  9.1/10 · 22 reviews Orbitz.com  4.2/5 · 713 reviews Travelocity.com  4.2/5 · 713 reviews Reviews  Search reviews People often mention eddy Blk 1/5 4 minutes ago on Google Home interactive touch I am very angry right now, i just spent the weekend at this hotel. This is my first time in Puerto Rico. First day the front desk was adamant about putting us in a particular room. Our stay was good even though we was barely at the hotel. One of the day i decided to get a drink by pool which cost me $60. 3 days later after we checked I got a charge for $1300 from the hotel and which no one can seem to explain. The mess up thing i didn't even book the room or set up my card for the room. Call them and i am being transferred all over the place. They are giving me the run around. I honestly think they are trying to find ways to make money off of me. I would NOT recommend this hotel, (BE VERY CAREFUL!!!) they will find a way to make money during this pandemic. I am still fighting them for something that they made up. They will be hearing from my lawyers.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 1 week ago
71eddyo, We apologize that what you experienced on the property has led you to have negative feelings towards the property and staff. We assure you this is not what the El San Juan is known for. I understand that you have been dealing with our Front Office Manager regarding your situation and the reason for your 1300 charge. If you need further clarifications on the matter I will be happy to assist
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Dennis Robles wrote a review Oct 8
1 contribution
The staff was very helpful, the resort is very pleasing on the eyes, one door man stood out and went out of his way to accommodate us, Angelo I believe was his name, I was happy about the gym which was pretty nice and the equipment was sufficient, thank you for a pleasant stay
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Guest Services, Innkeeper at Fairmont El San Juan Hotel
Responded 2 weeks ago
Thank you for taking the time to review our hotel. We will be sure to recognize Angelo for his exemplary service!
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Ben S wrote a review Oct 5
1 contribution
I have stayed with the El San Juan multiple times, and they never disappoint! I always enjoy the folks working at the hotel, and the property is absolutely stunning. If you get a chance to learn about the history of the hotel from one of the staff members, it is very cool. For large group trips, be sure to ask for mi hermano Rafy in group sales, and tell him that Ben sent you! He will hook you up!
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Date of stay: September 2020
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip: The villas are incredible! I highly recommend upgrading to them. You can not beat the location...
See more room tips
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Response from Guest Services, Innkeeper at Fairmont El San Juan Hotel
Responded 2 weeks ago
Thank you for taking the time to write this review. We are happy to see that you continue to enjoy your stays at the hotel!
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Previous
PRICE RANGE
$285 - $510 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el san juan hotel isla verde, el san juan resort and casino, el san juan hotel casino, the waldorf astoria collection carolina, el san juan hotel puerto rico
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
388
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Frequently Asked Questions about Fairmont El San Juan Hotel
Which popular attractions are close to Fairmont El San Juan Hotel?
Nearby attractions include Club Brava (0.04 miles), Chabad Jewish Center of Puerto Rico (0.1 miles), and Balneario Isla Verde (Playa el Alambique) (0.1 miles).
What are some of the property amenities at Fairmont El San Juan Hotel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at Fairmont El San Juan Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Fairmont El San Juan Hotel?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Fairmont El San Juan Hotel?
Yes, free public parking nearby, a parking garage, and paid private parking nearby are available to guests.
What are some restaurants close to Fairmont El San Juan Hotel?
Conveniently located restaurants include Entrevinos, Alambique Beach Lounge, and BLT Steak.
Are there opportunities to exercise at Fairmont El San Juan Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Fairmont El San Juan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont El San Juan Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Fairmont El San Juan Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Fairmont El San Juan Hotel?
Many travelers enjoy visiting Fortín de San Jerónimo del Boquerón (4.6 miles), Antiguo Acueducto Rio Piedras (4.6 miles), and Henry Klumb House (3.2 miles).