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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,923 Reviews from our TripAdvisor Community

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Showing 2,815: English reviews
Chicago, Illinois
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Hilton diamond member. Originally booked the El San Juan Hotel and Casino back in December 2015 as a gift for my parents. Called up the customer service number -- no issues. 100,000 points were deducted; booked them a high-floor room with a balcony; got my questions answered – no problems. Fast forward to May 2016, and as I casually go... More 

Helpful?
Thank Gabe C
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

By far and away, my worst experience ever in any hotel. What a s**t hole! I spent over two hours cleaning my own room, it was simply filthy, and I still have the pictures to prove it. If anyone is interested in knowing how the back the mattress of this hotel look like, send me an email. The service was... More 

Helpful?
1 Thank Jose V
Level Contributor
8 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Before booking this hotel, I read so many negative reviews on it. It took me awhile to make up my mind but I booked with them anyway because of their beach/water sport access. I am so happy I went with this hotel ! It has everything! Now that's a real vacation spot! Me and my boyfriend never had to leave... More 

Helpful?
Thank LinaTravelz
Arecibo, Puerto Rico
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I just recently spent a night in this classic hotel....barely a business stopover...but by walking through the lobby bar a Saturday night it reminded me of the Glam scene of many tears ago. The El San Juan hotel might have changed hands several times in the last two decades or so and there might be other properties that have stolen... More 

Helpful?
Thank consiglieri
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Ok, I'm jaded on this one, but I can also be the harshest critic of my island. After 7 year absence, I went back to El San Juan. First of all, you pick up your luggage, get in the car/taxi, and 3 minutes later you are walking into the gorgeous lobby. A sunken bar with the biggest chandelier I've seen... More 

Helpful?
Thank Luis V
San German, Puerto Rico
Level Contributor
94 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

When you enter to El San Juan Hotel, you may feel entering to an old British castle. But once you exit the elavator, you are just in a regular modern hotel. Restaurants are good, but offerings out premises are better. Try METROPOL- the perfect place for Cuban food.

Helpful?
Thank Eric100x35
Guaynabo, Puerto Rico
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 22, 2016 via mobile

Nice luxuru hotel. We stayed for the first two nights of our honeymoon prior to leaving on plane for Las Vegas. The hotel was starting a full $60M renovation they told me. Good. As of now they fully closed it to complete renovations and waa told the opening is scheduled for this next December 2016. As all luxury hotels in... More 

Helpful?
Thank Wilfredo M
Coastal South Carolina, South Carolina
1 review
5 of 5 stars Reviewed August 22, 2016

The concierge was very helpful about the sites to see and things to do during our stay. She also followed up with us the next day. I think her name was Amarilla, she helped out each day we were there and she asked us, how are we doing are we getting around ok, if there was anything she could help... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stacey R
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 21, 2016

Best Spot in Isla Verde. Worth every penny! If your looking for luxery, fun time and location this is the place for you. The only bad part is parking. If you have a rental you will have to pay for parking daily or if your lucky you can find a spot on the street.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Lorrena K
Mandeville, Louisiana
Level Contributor
153 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed August 18, 2016

The El San Juan is a very large hotel with direct beach access and multiple pools. The lobby is gorgeous. It seemed to be the place to be in the evening. Rooms are large. Breakfast is served overlooking the pool area. There are many restaurant choices and a casino. Also adjacent shops. There was some renovation going on when we... More 

Helpful?
1 Thank Nelson T
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $301 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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