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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,892 Reviews from our TripAdvisor Community

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Showing 2,788: English reviews
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I have stayed in El San Juan resort and casino twice already. I just love to be treated like royalty, period! Staff, Service, beach, amenities. Amazing suites, rooms, breathtaking Ocean view. Definitely a 10. Thanks

Helpful?
Thank cesdavher
Susan W, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for visiting and taking the time to share your feedback and for recognizing our outstanding customer service! We certainly appreciate your loyalties and we hope the relationship shall continue...I am happy to keep you posted on the renovation, an look forward to hearing back from you. Best Regards Susan.wilkerson@hilotn.com More 

chicago
Level Contributor
103 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is one of my favorite all-time hotels. Its location next to a pristine beach cannot be beat. Even though the hotel is undergoing a massive renovation and one of the pools is closed, we still had a wonderful time swimming in the pool and in the ocean and walking the beach. The staff are some of the best I... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank ChicagoJanice
Woodbridge, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

El San Juan Resort was beautiful! It is under construction which will be completed by the winter but you wouldn't even know there is construction going on. I did not hear the construction one time during my stay. Yes, some areas area close do to the construction but it didn't effect our stay at all. Our room was clean, the... More 

Helpful?
Thank mel_so1405
Susan W, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, and I am delighted to hear you enjoyed your stay and took advantage of all the amenities the El San Juan has to offer eve why she is being refurbished! I appreciate your recognition our outstanding service team, and we all look forward to welcoming you back very soon! At your service... Susan.Wilkerson@Hilton.com More 

Dallas, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

Please keep in mind that most of the properties and hotels are older so even though this is not new or overly fancy the fact that it was right on the beach and clean and friendly made a huge difference. My parents stayed about 10 minutes down the road and did not have nearly as positive of an experience

Helpful?
Thank AaronC1977
Howard Beach, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I was goin on a cruise and stopped in Puerto Rico for 3 days before sailing and I have a wonderful time with family and friends, the service, the staff memebers, and everyone else are so nice and helpfull, I would recomend this hotel to others.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Carmen E
San Juan, Puerto Rico
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stay on the Hotel San Juan,Isla Verde and the experience is very good the hotel right now is on repair but the experience is good the pool and the beach is very likely much securi on all areas and the casinos is good

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank 117maria
Salem, Oregon
1 review
5 of 5 stars Reviewed 1 week ago NEW

I really enjoyed how this hotel had it all. Breakfast room service was exquisite and not too expensive! Had a wonderful bar and pool to spend your afternoons. The beach was just seconds away with wonderful towel and drink service. Room was large and I enjoyed having a table in the room. I loved how the hotel had a casino... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank emmamF2925VZ
Miami Beach, Florida
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Stayed for one night, but hotel is under construction. I would not stay here till it opens- corridors to no where and main bar is closed. Unless u get a fantastic rate amenities are limited. It will be great when finished. Valet area is congested

Helpful?
Thank Ramon1960
Los Angeles, California
1 review
3 of 5 stars Reviewed 1 week ago

I had a cancelled flight en route to French West Indies and stayed here one night. I do not know if the location is good because I didn't see the city. They do give you a coupon for a welcome drink. The Internet was spotty. The airport is not far, $15 cab ride. The place is under construction and the... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank michellepM5671IG
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

There was only one pool available to use, it looks dirty. Before we bought the offer of the hotel we call the hotel to know what ammennities are open, and they said the only thing closed during construction was the pool bar. we bought the stay and when we arrive the scenario was other. There was a pool closed, the... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank paolai80
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $187 - $659 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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