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El San Juan Hotel, Curio Collection by Hilton

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Traveler (257)
Pool & Beach (240)
Room & Suite (151)
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Overview
  • Excellent73%
  • Very good14%
  • Average6%
  • Poor3%
  • Terrible4%
Travelers talk about
“el san juan”(51 reviews)
“meat market”(13 reviews)
“ocean villa”(6 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from El San Juan Hotel, Curio Collection by Hilton
Special Offer: Double Points, Every Stay
Hotel deals
Offers from El San Juan Hotel, Curio Collection by Hilton
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Reviews (349)
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All reviewsel san juanmeat marketocean villapool partyclub bravaroom servicepool areaamazing vacationrooms are beautifulmajor renovationgreat musicpool servicewonderful stayfitness centerbeautiful resortevery morninggreat room
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1 - 5 of 312 reviews
Reviewed today via mobile

The wood and marble lobby is stunning, the pools are pristine, staff is so friendly and helpful. Rooms are plain but very big. Walk next door to the beach bar alambique. My first time to Puerto Rico but I will definitely be back!

Thank aowhite
Hotel's Favorite
Reviewed 2 weeks ago

Just spent three days in PR on business. This was my fourth time at the El San Juan but the first since the hurricane. Based on the conditions of the grounds, building exterior and lobby, there is little to indicate there was a hurricane except...More

3  Thank Billyray312
Response from Yvonne R, Guest Relations Manager at El San Juan Hotel, Curio Collection by HiltonResponded 1 week ago

Billyray312, Thank you for your comments not only of the property but of PR too. As well mentioned we survived the hurricane and now we are coming back stronger than ever! We will be looking forward to your return and you 'rocking it' in the...More

Reviewed 6 days ago

All workers seem to be in slow motion at all times, All the bars and resturaunts not open. Pool bar only open Friday and Saturday .... no store open. If they are not ready to run as a resort they should not be selling rooms...More

Review collected in partnership with Curio – A Collection by Hilton
1  Thank Trkspvr
Response from Yvonne R, Guest Relations Manager at El San Juan Hotel, Curio Collection by HiltonResponded yesterday

The El San Juan Hotel apologizes for your less than satisfactory stay. We are currently accepting reservations for select guestrooms, and offering limited services, amenities and dining options. As refurbishment work progresses toward the iconic hotel’s future Grand Reopening we are offering the following: -Daily...More

Reviewed 1 week ago via mobile

Coming from a big family in the island is always challenging to choose the best place to stay and spend those nights where you just want to relax and feel like home but on yourself. So thanks to the Senior Prom celebration of my oldest...More

Thank Carlitos P
Response from Yvonne R, Guest Relations Manager at El San Juan Hotel, Curio Collection by HiltonResponded 1 week ago

Carltos P. So glad that you have found your 'new home while in PR' - our philosophy is treat the guest as extended family members, welcoming them to our HOME and sharing what we have here..... your review definitely reflects that state of mind. Thank...More

Reviewed 2 weeks ago via mobile

opened several weeks ago. Beautiful 100 Year old chandelier and extensive mahogany in lobby bar in perfect condition. Lobby one of the most beautiful hotels I have ever seen. Pool stunning and worthy of Las Vegas. health club / exercise equipment remodeled and stunning. All...More

1  Thank gsmason
Response from Yvonne R, Guest Relations Manager at El San Juan Hotel, Curio Collection by HiltonResponded 1 week ago

gsmason, We appreciate you taking the time to share your comments and make note of the staff. Currently we are still working to improve the property and the services. Although the hotel is accepting reservations for select guestrooms there continues to be limited services, amenities...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Casino and Gambling
Outdoor pool
Details
Price range
$217 - $603 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Isla Verde
#1 Luxury Hotel in Isla Verde
#1 Casino Hotel in Isla Verde
#1 On the Beach Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$217 - $603 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Isla Verde
#1 Luxury Hotel in Isla Verde
#1 Casino Hotel in Isla Verde
#1 On the Beach Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (257)
Pool & Beach (240)
Room & Suite (151)
Dining (108)
Amenities (53)
Business Center & Event Rooms (5)
Questions & Answers
Ask a question
bmnewman6
January 18, 2018|
AnswerShow all 5 answers
Response from Rhonda C | Reviewed this property |
No idea all I know is it’s about 8 minutes from the airport
0
Votes
Crzem
September 21, 2017|
AnswerShow all 2 answers
Response from Yvonne R | Property representative |
The El San Juan Hotel is currently working to make the property even better than before. We are projecting mid 2018 but keep posted for updates.
0
Votes
ninad99
September 4, 2017|
AnswerShow all 4 answers
Response from Bugger7782 | Reviewed this property |
My oceanview did not have a balcony. We loved the hotel so much I would return, but without spending the money on the upgrade.
0
Votes
Room Tips
"Lively resort but rooms on upper floors are quiet, well constructed, great views, bright but blackout shades."
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"Ask for Frances at the front desk"
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"room 737 has a great view of pool and ocean"
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"Beach View Room or Garden Rooms."
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