we stayed at the el san juan for five nights our last night was one day before hurricane Maria hit the island yet the employees were so concerned that we would be able to make our flight out even while they faced uncertainty with a...More

This place was top notch. The food was great, the service from everyone we encountered (Angel, Angelo, Lorena, Maria, Ephraim) was awesome. The location was great if you're looking for somewhere that is peaceful and family friendly. The airport was so close that you could...More

I loved my stay here! From the very beginning - the bellmen at the front, to the opulent dark wood decor at reception, to the lovely guy at the reception desk, it felt warm and welcoming. I really liked the very large room and the...More

I prepaid for a hotel room from Dec 27 - Jan 1 and they are refusing to refund my money despite the hotel is closed indefinitely and the entire island is destroyed. I'm outraged. Never prepay any amount to this or any other hotel at...More

I had a wonderful experience here! Invited on a trip with a special friend, had a great time in San Juan. The hotel was completing their renovation, but it was simply beautiful. The pool areas, the breakfast, the rooms, and the room service excellent! Upon...More