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    Embassy Suites by Hilton San Juan Hotel & Casino

    8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
    +1 855-605-0319
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    12/3/2017 12/4/2017
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    Traveler (629)
    Room & Suite (247)
    Pool & Beach (165)
    San Juan Marriott Resort & Stellaris Casino
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    InterContinental San Juan
    2,713 reviews
    #6 of 13 hotels in Isla Verde
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    1,391 reviews
    #3 of 13 hotels in Isla Verde
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    Overview
    • Excellent42%
    • Very good34%
    • Average15%
    • Poor6%
    • Terrible3%
    Travelers talk about
    “happy hour” (246 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Self-Serve Laundry
    Casino
    3.5 Star Hotel
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    Rooms
    Dec 3Dec 4
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,597)
    There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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    901 - 905 of 2,396 reviews

    Reviewed July 13, 2015

    We had a wonderful time at the Embassy Suites San Juan, we will definitely return. Although not directly on the beach, the beach experience was wonderful. it was just a two block walk and they had a staff member there at the beach with towels,...More

    Review collected in partnership with Embassy Suites Hotels
    Thank Paul S
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded July 27, 2015

    Hello Paul S: Thank you for sharing your wonderful comments. It is great to hear that you enjoyed our Beach Services and that you are satisfied with the service you received from our Team Members. We forward to seeing you back again soon at the...More

    Reviewed July 13, 2015

    Our family spent one night at this hotel prior to embarking on a cruse in the Caribbean. The pictures looked beautiful and the reviews on Trip Advisor really made our decision. It was an average stay but not one I would recommend. It is a...More

    4  Thank Shelahlah
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded July 27, 2015

    Dear Shelahlah: Thank you for your feedback regarding your stay at our hotel. We are delighted to hear that you are satisfied with the service you received from our Team Members. I shared your review with our Food & Beverage Director. I can assure you...More

    Reviewed July 13, 2015

    This is a late review. Visited in March, but did not get around to writing. This was a wonderful hotel with excellent location. It is very close to the beach. Google maps say a few blocks, but these are small city like blocks so an...More

    1  Thank TTH1
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded July 27, 2015

    Dear TTH1: Thank you for sharing your review with us. It is great to hear that you enjoyed your stay so much. We look forward to seeing you again during your next visit to Puerto Rico! Sincerely, Aixa Berrios Manager

    Reviewed July 13, 2015

    This hotel is very nice, however the service here is poor. Our rooms were not cleaned at all our stay. The cleaning staff sent a housekeeper to our rooms who could not communicate and she thought we did not want our rooms cleaned! Also the...More

    Review collected in partnership with Embassy Suites Hotels
    Thank 887sabrinaf
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded July 21, 2015

    Dear 887sabrinaf: I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet...More

    Reviewed July 13, 2015

    We stayed here as a family and couldn't have been happier we did. A short walk to the beach, the breakfast was awesome, the evening reception was great and the pool was relaxing. The staff was super friendly and very helpful. We will be staying...More

    Review collected in partnership with Embassy Suites Hotels
    Thank Kathryn P
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded July 24, 2015

    Dear Kathryn P: Thank you so much for sharing your positive comments. We are always working very hard to make our hotel the most family friendly and enhance our guests’ experience. We look forward to seeing you back again soon at the Embassy Suites San...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Casino and Gambling
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • $258 - $564 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Isla Verde
    • #6 On the Beach Hotel in Isla Verde
    • #6 Romantic Hotel in Isla Verde
    • #6 Business Hotel in Isla Verde
    • #7 Family Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, Hotwire, Cancelon, getaroom.com, Cheap Tickets, HotelQuickly and TripOnline SA so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Embassy Suites San Juan Hotel Isla Verde ,
    • Embassy Suites San Juan Hotel And Casino ,
    • Embassy Suite San Juan Puerto Rico ,
    • Embassy Suites Carolina ,
    • Carolina Embassy Suites ,
    • Embassy San Juan ,
    • Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
    Add Photo Photos
    Traveler (629)
    Room & Suite (247)
    Pool & Beach (165)
    Dining (86)
    Hotel & Grounds (398)
    Bathroom (22)
    Business Center & Event Rooms (8)
    Family and Play Areas (3)
    Nearby
    Sponsored by:
    InterContinental San Juan
    2,713 reviews
    .32 miles away
     
    San Juan Water & Beach Club Hotel
    1,391 reviews
    .28 miles away
     
    La Concha Renaissance San Juan Resort
    7,607 reviews
    3.64 miles away
     
    San Juan Marriott Resort & Stellaris Casino
    6,499 reviews
    3.37 miles away
     
    Nearby Restaurants
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    Nearby Attractions
    Carolina Beach
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    .68 miles away
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    Oasis Casino at Embassy Suites San Juan
    118 reviews
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    Ask a question
    Questions & Answers
    Steven S
    September 24, 2017|
    AnswerShow all 3 answers
    Response from Tom B | Reviewed this property |
    Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still... More
    1
    Vote
    nycmama1225
    August 25, 2017|
    AnswerShow all 7 answers
    Response from alza007 | Reviewed this property |
    Take a taxi, Uber are prohibited at the airport. only can leaven not pick ups
    0
    Votes
    nycmama1225
    August 14, 2017|
    AnswerShow all 4 answers
    Response from Tu B | Reviewed this property |
    We used an awesome tour guide. We asked him for referrals and activities. I would try him Carlos Rosa 787-949-7497 the embassy also had a little travel station inside there. I would ask the hotel next. Enjoy!
    1
    Vote
    Room Tips
    "Upper floors are much quieter and 7th floor is for Hilton Honors members."
    Read review
    "Higher Floors on the North Side give you a view of the Ocean."
    Read review
    "We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
    Read review
    "We were on the 6th floor. It was quiet."
    Read review
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