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    Embassy Suites by Hilton San Juan Hotel & Casino

    8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
    +1 855-605-0319
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    12/3/2017 12/4/2017
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    Traveler (629)
    Room & Suite (247)
    Pool & Beach (165)
    Overview
    • Excellent42%
    • Very good34%
    • Average15%
    • Poor6%
    • Terrible3%
    Travelers talk about
    “happy hour” (246 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Self-Serve Laundry
    Casino
    3.5 Star Hotel
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    Rooms
    Dec 3Dec 4
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,597)
    There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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    831 - 835 of 2,396 reviews

    Reviewed October 8, 2015

    The hotel is excellent although a bit lower than other in the same brand. The room, pool and breakfast were excellent. The evening reception could be better. Anyway I recommend it and I will stay next time.

    Review collected in partnership with Embassy Suites Hotels
    Thank Rafael R
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded October 9, 2015

    Hello Rafael R: Thank you so much for taking the time to review our hotel. We are very happy to hear that you enjoyed our delicious breakfast and renovated rooms. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

    Reviewed October 6, 2015

    Nothing wrong with the room, but the staff is disorganized. Apparently on sleepy Saturday mornings, security is fast asleep. I was trapped in the parking structure elevator saturday morning for almost a half hour. No one answering the security phones. Good thing I had cell...More

    Review collected in partnership with Embassy Suites Hotels
    1  Thank stephen E
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded October 9, 2015

    Dear stephen E: Thank you for taking the time to share feedback on your recent stay with us. Please accept our apology for the inconvenience you had during your stay. I already shared your comments with our Team. I can assure you that our main...More

    Reviewed September 26, 2015 via mobile

    Anxious to return, everything is rite there within walking distance, the great beach, fine dining, shopping and as their description says, in house casino, three nice restaurants, nightly open bar with entertainment and an amazing pool, all with a staff that goes above and beyond.

    1  Thank DC-Ten
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded October 1, 2015

    Dear DC-Ten: Thank you so much for sharing your review with us. We are delighted to hear you enjoyed your stay so much. We look forward to seeing you again during your next stay at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

    Reviewed September 22, 2015

    Happy hour was the best, 2 hours of unlimited drinks!! Breakfast was SOOO freaking good! made to your liking omelettes, and already made scrambled eggs, sausage, LOTS of BACONN! lol & so much more. Theres a super nice hot tub, on the other side of...More

    Review collected in partnership with Embassy Suites Hotels
    Thank Martine B
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded September 23, 2015

    Dear Martine B: Thank you for sharing your wonderful review with us! I am so glad to see you were satisfied with your stay and our super delicious breakfast. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

    Reviewed September 21, 2015

    I went with my family to celebrate my birthday. It has a nice swimming pool. Beautiful and comfy rooms. The made to order omelets and two hour free happy hour were great! The "Coco Loco" its a must try. We had a great/relaxing time and...More

    Thank Angelica_0982
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded September 23, 2015

    Dear Angelica_0982: Thank you for staying with us! We are delighted to hear that you had such a wonderful time during your stay. We look forward to seeing you back again soon at the Embassy Suites San Juan Hotel & Casino. Sincerely, Aixa Berrios Manager

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Casino and Gambling
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • $262 - $581 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Isla Verde
    • #6 Romantic Hotel in Isla Verde
    • #6 Business Hotel in Isla Verde
    • #6 On the Beach Hotel in Isla Verde
    • #7 Family Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Cancelon, HotelQuickly, Cheap Tickets, TripOnline SA and getaroom.com so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Embassy Suites San Juan Hotel Isla Verde ,
    • Embassy Suites San Juan Hotel And Casino ,
    • Embassy Suite San Juan Puerto Rico ,
    • Embassy Suites Carolina ,
    • Carolina Embassy Suites ,
    • Embassy San Juan ,
    • Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
    Add Photo Photos
    Traveler (629)
    Room & Suite (247)
    Pool & Beach (165)
    Dining (86)
    Hotel & Grounds (398)
    Bathroom (22)
    Business Center & Event Rooms (8)
    Family and Play Areas (3)
    Nearby
    Sponsored by:
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    .32 miles away
     
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    .28 miles away
     
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    3.64 miles away
     
    San Juan Marriott Resort & Stellaris Casino
    6,498 reviews
    3.37 miles away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Steven S
    September 24, 2017|
    AnswerShow all 3 answers
    Response from Tom B | Reviewed this property |
    Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still... More
    1
    Vote
    nycmama1225
    August 25, 2017|
    AnswerShow all 7 answers
    Response from alza007 | Reviewed this property |
    Take a taxi, Uber are prohibited at the airport. only can leaven not pick ups
    0
    Votes
    nycmama1225
    August 14, 2017|
    AnswerShow all 4 answers
    Response from Tu B | Reviewed this property |
    We used an awesome tour guide. We asked him for referrals and activities. I would try him Carlos Rosa 787-949-7497 the embassy also had a little travel station inside there. I would ask the hotel next. Enjoy!
    1
    Vote
    Room Tips
    "Upper floors are much quieter and 7th floor is for Hilton Honors members."
    Read review
    "Higher Floors on the North Side give you a view of the Ocean."
    Read review
    "We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
    Read review
    "We were on the 6th floor. It was quiet."
    Read review
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