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Embassy Suites by Hilton San Juan Hotel & Casino

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Traveler (645)
Room & Suite (275)
Pool & Beach (166)
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Overview
  • Excellent42%
  • Very good34%
  • Average15%
  • Poor6%
  • Terrible3%
Travelers talk about
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Embassy Suites by Hilton San Juan Hotel & Casino
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton San Juan Hotel & Casino
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jun 5Jun 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,653)
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All reviewsoutback steakhousehappy hourmade to order breakfastevening receptionsan juanchips and salsafree drinksliving roomclose to the airportmanagers receptiontwo blockscomplimentary breakfastrum punchshort walk to the beachcocktail hourpre cruise stayel patio
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1,071 - 1,075 of 2,451 reviews
Reviewed April 21, 2015

This was our first trip to Puerto Rico. We needed a place for one night. We arrived mid-afternoon, were told room not ready. Staff did offer access to pool while we waited. Than said ..just a minute...found us a nice room upper floor with view...More

2  Thank Nancy I
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded May 5, 2015

Dear Nancy I: It is great to hear that you and your family had such a wonderful time during your stay with us, thank you for sharing your review. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

Reviewed April 20, 2015

This was our first visit to Puerto Rico. We came here for a family wedding and stayed at this hotel for a week. The positives: It has a nice pool with a waterfall you can swim under. It also has a children's pool for very...More

2  Thank Mike K
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded May 5, 2015

Dear Mike K: Thank you for staying with us and for sharing your review. We are happy to hear that you and your family had a great time during your stay. Thank you also for your positive comments about our Team Members, we are very...More

Reviewed April 20, 2015

Stayed while on business. The staff are friendly and willing to help. The cooked to order breakfast and evening reception are by far the best I've experienced in recent memory. However, due to the shear size and occupancy of this hotel, the wait can be...More

1  Thank Tndist
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded May 5, 2015

Hello Tndist: Thank you for staying with us and for sharing your review, your feedback is very important to us. It is great to hear that you were satisfied with the services you received. We look forward to seeing you again during your next stay!...More

Reviewed April 20, 2015

Traveling with 6 adults and 11 kids, we found the Embassy to be perfect for us! The free breakfast alone saved us lots of cash not to mention the Happy Hour from 5:30-7:30. Great Staff, Great Location and a 5 minute walk to the Beach!...More

2  Thank Mattkasprzak
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded May 5, 2015

Dear Mattkasprzak: Thank you so much for taking the time to review our hotel. We are happy to hear that you and your family enjoyed our spacious and newly redesigned suites! We hope to see you soon! Sincerely, Aixa Berrios Manager

Reviewed April 18, 2015

As soon as I approached the counter I was told "your room is not ready"! I know we were early because we left the cruise ship early, It took 6 hours to get a room!!! Mr A personality at the front desk said he would...More

3  Thank Gary C
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded April 20, 2015

Dear Gary C, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Casino and Gambling
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$209 - $429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Business Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$209 - $429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Business Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (645)
Room & Suite (275)
Pool & Beach (166)
Dining (86)
Amenities (39)
Business Center & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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Dasiia
March 12, 2018|
AnswerShow all 3 answers
Response from Mike M |
We dropped our bags at 1, then came back and checked in around 2 pm.
1
Vote
bloomfieldcommuter
March 4, 2018|
AnswerShow all 3 answers
Response from Janet E | Reviewed this property |
When we were there in January they were starting some remodeling. Said it would last until about April 1.
0
Votes
Room Tips
"Try the happy hour, not bad"
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"High Floor -- Hilton Honors Room"
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"We were in room 201, not close to construction noise but I know some guests complained about noise - it was..."
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"Upper floors are much quieter and 7th floor is for Hilton Honors members."
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