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Embassy Suites by Hilton San Juan Hotel & Casino

2,619 reviews
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Traveler (630)
Room & Suite (276)
Pool & Beach (168)
Overview
  • Excellent42%
  • Very good34%
  • Average15%
  • Poor6%
  • Terrible3%
Travelers talk about
“outback steakhouse”(225 reviews)
“happy hour”(249 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton San Juan Hotel & Casino
Special Offer: Double Points, Every Stay
Hotel deals
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All reviewsoutback steakhousehappy hourevening receptionmade to order breakfastsan juanchips and salsacook to orderfree drinksliving roomclose to the airporttwo blockscomplimentary breakfastcocktail hourshort walk to the beachrum punchpre cruise stayel patio
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1,021 - 1,025 of 2,418 reviews
Reviewed May 6, 2015

I never have a bad experience at Embassy Suites - with the free breakfast and happy hour you can't beat it for the money. This was my first stay at the Embassy Suites San Juan Hotel & Casino. I was traveling solo and felt extremely...More

1  Thank Amanda C
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded May 9, 2015

Dear Amanda Thank you for staying with us once again, we appreciate your support. We look forward to seeing you back again soon at the Embassy Suites San Juan Hotel & Casino! Sincerely, Aixa Berrios Manager

Reviewed May 5, 2015

The hotel was okay," just okay". The gentlemen at the front desk during my check-in, rude and sarcastic. I tried to overlook him, his comment but could not. Called Hilton Honors wanted to leave property. Per Hilton Honors, spoke with Manager on duty, he attempted...More

1  Thank FamilyIsImportant
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded May 9, 2015

Dear guest I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us and making you wait. Please know that this is not typical of our hotel and staff, and we are...More

Reviewed May 4, 2015

I travel with friends to PR for cruises and through the years my group has always been pleased with our stays at this hotel. We especially enjoy the the pool and pool bar as well as the casino, the manager's reception and the breakfast.

Review collected in partnership with Embassy Suites Hotels
1  Thank Mary Ann P
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded May 5, 2015

Dear Mary Ann P: Thank you for staying with us once again, we appreciate your support. We look forward to seeing you back again soon at the Embassy Suites San Juan Hotel & Casino! Sincerely, Aixa Berrios Manager

Reviewed May 1, 2015

Our toilet overflowed several times. I was told that the plumbing was poorly installed and this problem was common. The staff took over an hour each time to service the toilet. The front desk staff is very rude... perhaps the rudest I've ever encountered. Also,...More

Review collected in partnership with Embassy Suites Hotels
4  Thank Brandi W
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded May 4, 2015

Dear Brandi W: Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve...More

Reviewed April 30, 2015

So my wife found this place in San Juan. It's an average hotel with average service, and average food too. Even the Outback located in the hotel was below standards of stateside? Seems everyone was not motivated to try very hard. In the evenings they...More

1  Thank Mike E
Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded May 5, 2015

Dear Mike E: Thank you for taking the time to review our hotel, we appreciate your feedback. I understand from your review that you are disappointed with some aspects of your stay. I can assure you that our main priority is for our guest to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Casino and Gambling
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$163 - $451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$163 - $451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (630)
Room & Suite (276)
Pool & Beach (168)
Dining (86)
Amenities (39)
Business Center & Event Rooms (8)
Family and Play Areas (3)
Questions & Answers
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Room Tips
"Upper floors are much quieter and 7th floor is for Hilton Honors members."
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"Higher Floors on the North Side give you a view of the Ocean."
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"We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
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"We were on the 6th floor. It was quiet."
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