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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,041 Reviews from our TripAdvisor Community

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Showing 1,910: English reviews
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Stayed here with a group of girls and was surprised by the beauty and service. The lobby is very beautiful and has a nice tropical feel. I loved the free buffet breakfast and evening drinks. We made so many plans to explore but those rum punched crept up on us and we ended up just staying by the pool. The... More 

Helpful?
Thank Eve B
Greenfield, Indiana
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel rooms were great, beds comfy and very clean. Evening cocktails and snacks were well presented and easy to access. Breakfast was fantastic and plentiful. Check in was easy and check out also. Got a taxi to the cruise port right out front of hotel.

Helpful?
Thank 49ingrid2016
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello 49ingrid2016: Thank you for sharing your positive feedback with us. We work very hard to enhance our guests' experience and it is wonderful to hear that you had such a great time during your stay. We hope to welcome you back soon! Aixa Berrios aixa.berrios@hilton.com More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is just as pictured online. Service was fast, and the whole ambiance of the hotel was nice. My boyfriend and I enjoyed the complimentary breakfast in the morning as well. The pool and Jacuzzi area was nice. Great retreat for a family vacation or cute couples getaway.

Helpful?
1 Thank Kimberlyn S
msemprit, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hola Kimberlyn S: We are so glad that you and your boyfriend had a blast of a time on our Island and at our Embassy Suites by Hilton Hotel & Casino. We look forward to your next visit to San Juan. Have a great year. Marisol Colon General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great service, excellent pool, delicious breakfast x free and the new gym is awesome. The Hotel location (3 minutes from airport) is great. Took a taxi and in 10 minutes me and my family arrived at Old San Juan. :)

Helpful?
1 Thank Jose B
msemprit, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hola Jose B: So glad that you enjoyed our newly renovated gym at our Embassy Suites by Hilton Hotel & Casino in San Juan and your entire stay. Thank you so much. Marisol Colon General Manager More 

Hillsboro, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Very clean, good service, and awesome coffee! Complimentary breakfast was solid a little crowded but enough for for everybody. Complimentary reception had really good drinks, not the watered down drinks other hotels give.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Enrique V
msemprit, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hola Enrique V: It is so rewarding to keep reading the reviews where our guest are pleased with our service, cleanliness and the Embassy Suites by Hilton amenities. Please visit us again. Marisol Colon General Manager More 

Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Nice hotel, but the staff is miserable. From the front desk to the servers, they all have attitudes, and just seem unhappy. The hotel was nice, but with the price being average, and the miserable staff, I'd stay at another one the next visit.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Thomas C
msemprit, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Mr. Thomas C: Thank you so much for staying at our Embassy Suites by Hilton Hotel and Casino. We are so glad to know that you enjoyed our faculties. We were deeply saddened to read that our Front Desk Team didn't meet your expectations, and we deeply apologize for this. As you may have read in many reviews, we... More 

Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The only problem is the charge you for parking when had to be included, because that hotel is not cheap why they excluded the parking, for the rest of my experience was really nice and clean good service

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank 483lourdesc
msemprit, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hola 483lourdesc: Thank you so much for posting your comments regarding your most recent stay at our Embassy Suites by Hilton Hotel & Casino in San Juan. I was especially happy to read that we met your expectations on our hospitality and cleanliness as these are both integral parts of a successful Hotel. We do apologize for the confusion with... More 

Cleveland, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location only a short walk to the beach where there was beach towels, chairs, and umbrellas provided with service. Rooms were clean and spacious with very comfy king sized bed and two large screen flat TVs. The only complaint I had was that the TV had only a couple basic channels and no options to order and movies. The... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank E G
msemprit, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hola E G: To know that you and your husband had a great honeymoon stay at our Embassy Suites by Hilton Hotel & Casino puts a huge smile on my face. We strive everyday to exceed our guest expectations and it is obvious that we accomplished this with your memorable vacation. We hope to welcome you back with us to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We read most of the reviews and we are very happy that we stayed in this resort. Check in was a breeze even though our room wasn't ready at 11 am. We were able to still get our room by 2pm well short of the 4 pm check in. Thank you Melvin. The Pool was awesome and there is a... More 

Helpful?
Thank Joseph S
msemprit, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Wow what an exciting posting regarding your stay at our Embassy Suites by Hilton Hotel & Casino. It is especially rewarding for me to read comments that point out our loyal and dedicated team members. I will personally thank Melvin, Caesar & Jorge on your behalf as I am sure it will put a smile on their faces. Thank you... More 

Conway, Arkansas
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I probably won´t stay here again. The lobby is extremely loud during the evening hours, the noise can be heard up to the seventh floor. Also, they charge for parking, and even came up with a $15.00 "suite tax" that wasn´t mentioned anywhere when I made the reservation. Everything is beginning to look outdated, with muddy colors. My room was... More 

Helpful?
1 Thank daviddP334LW
msemprit, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello DaviddP334LW: So sorry that we didn't meet your expectations at the Embassy Suites by Hilton Hotel & Casino. Please allow me to clarify that the suite tax is a government mandated tax that needs to be applied for each night. This tax is clearly detailed when any reservation is booked considering that it is an obligatory tax. Please know... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $149 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, TripOnline SA, Priceline, Cheap Tickets, Hotwire, Hotels.com, Odigeo and Travelocity so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Spa Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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