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Embassy Suites by Hilton San Juan Hotel & Casino

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8000 Tartak Street, Isla Verde, Carolina 00979-5732 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton San Juan Hotel & Casino
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 14 hotels in Isla Verde
Location
Cleanliness
Service
Value
Embassy Suites San Juan Hotel & Casino is an all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed urban best beach, Isla Verde beach. Our guests can relax at the hotel's free form lagoon style pool and try their luck at Oasis Casino. Our guests enjoy great value with a free breakfast included in rate.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Casino and Gambling
Water sport equipment rentals
Kids stay free
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Bar / lounge
Restaurant
Breakfast available
Kid-friendly buffet
Vending machine
Poolside bar
Evening entertainment
Children's playground
Children's television networks
Kids pool
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Safe
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
3164Reviews142Q+A100Room tips
Traveler rating
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Popular mentions
lbeautiaire wrote a review Oct 26
Bronx, New York1 contribution
I loved this hotel, the Presidential suite was perfect, the breakfast was perfect and amazing. I was there for my mom’s 60th birthday. She truly enjoyed herself. I will be back in January for my friend’s birthday
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Review collected in partnership with Embassy Suites Hotels
Date of stay: October 2021
Value
Rooms
Location
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pphanfx wrote a review May 2021
Anaheim, California108 contributions61 helpful votes
+1
Hotel's Favorite
Spent a week here to begin my search for a home and establish residency in PR. This is a very decent spot close to the airport and make your way around this beautiful island. Everything worked out fine and PR will be my new home from which to work. People here were very friendly and I saw plenty of people having a good time. Suites are nice. I got room service every other day without asking and they did a good job. I passed out easily on the couch and bed with ice cold AC. Breakfast is filling. Overall I was pleased with the value, I'll give them a 9/10 or a 4.5/5 which rounds up to a 5. My best advice if you are coming from the States is to expect that PR is a slower-paced culture and rapid/reliable service is a luxury. This is a recovering island. So if you keep that in mind and try to have fun, you probably will. Don't be surprised with Slow/unreliable internet (possibly an island-wide issue), can get crowded/Long lines with slow service. So possibly make sure your phone can function as a backup hotspot, or do some shopping around the area to load your fridge if you want to avoid that. Currently there is an island-wide curfew that is slowly being lifted, so people might be allowed to stay out longer than I was.
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Date of stay: May 2021
Rooms
Service
Sleep Quality
Trip type: Traveled on business
9 Helpful votes
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Response from Astrid Diaz, Guest Services / Front Office at Embassy Suites by Hilton San Juan Hotel & Casino
Responded Jul 7, 2021
Dear pphanfx, Thank you for the great review and for taking the time to write such great comments about our hotel the Embassy Suites by Hilton San Juan Hotel & Casino. We hope that you visit us again after you have settled in your new home, Puerto Rico!
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MomOfTheNorth wrote a review Oct 24
Sauk Rapids, Minnesota10 contributions2 helpful votes
Our stay started with check in. There was one person checking in at 7 and we had to wait in line. Then we got up to the front and I asked about the cost of parking - $20 in the garage and $23 for valet. But what was more striking was the sarcastic attitude of the person checking us in. He might have been having a bad day. Or maybe the people ahead of us were jerks, I don’t know. We paid a resort fee but due to late check in and early check out didn’t get to enjoy the amenities. And, it was so loud - you could not possibly sleep on the couch. I stayed here six years ago and enjoyed it but will look for other options on future trips to SJU.
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Date of stay: October 2021Trip type: Traveled with family
Room Tip: Don’t try to sleep on the couch due to the loud noise all night.
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fj1427 wrote a review Oct 24
1 contribution
Excellent hotel great service hope to come again but they need to put a heater to the swimming pool because the water was so cold that you can enjoy fully the moment. Rooms are spacious and comfy great great location
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Review collected in partnership with Embassy Suites Hotels
Date of stay: October 2021
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dejesucm wrote a review Oct 16
1 contribution
Everyone was helpful and cordial. The room was very clean and the maid were nice. The bartender and the food were very good. The hotel was clean the pool and the common areas were clean. We had a very good experience definitely we stay there aging
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Review collected in partnership with Embassy Suites Hotels
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Astrid Diaz, Guest Services / Front Office at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 1 week ago
Thank you Dejesucm! We are happy to know that our team members exceeded expectations! We will be sharing this lovely review of your stay at the Embassy Suites by Hilton San Juan Hotel & Casino with our team. We can't wait to welcome you back!
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PRICE RANGE
$195 - $346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites san juan hotel isla verde, embassy suites san juan hotel and casino, embassy suite san juan puerto rico, embassy suites carolina, carolina embassy suites, embassy san juan
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
313
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Frequently Asked Questions about Embassy Suites by Hilton San Juan Hotel & Casino
Which popular attractions are close to Embassy Suites by Hilton San Juan Hotel & Casino?
Nearby attractions include Oasis Casino at Embassy Suites San Juan (0.02 miles), Puente Teodoro Moscoso (0.3 miles), and Di Vino Wine & Tapas (0.3 miles).
What are some of the property amenities at Embassy Suites by Hilton San Juan Hotel & Casino?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Embassy Suites by Hilton San Juan Hotel & Casino?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton San Juan Hotel & Casino?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton San Juan Hotel & Casino?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Embassy Suites by Hilton San Juan Hotel & Casino?
Conveniently located restaurants include Entrevinos, Alambique Beach Lounge, and Zest.
Are there opportunities to exercise at Embassy Suites by Hilton San Juan Hotel & Casino?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Embassy Suites by Hilton San Juan Hotel & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton San Juan Hotel & Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton San Juan Hotel & Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Embassy Suites by Hilton San Juan Hotel & Casino?
Many travelers enjoy visiting Fortín de San Jerónimo del Boquerón (4.4 miles), Antiguo Acueducto Rio Piedras (4.2 miles), and Henry Klumb House (2.9 miles).