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Embassy Suites by Hilton San Juan Hotel & Casino

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Traveler (653)
Room & Suite (282)
Pool & Beach (164)
Overview
  • Excellent42%
  • Very good34%
  • Average15%
  • Poor6%
  • Terrible3%
Travelers talk about
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Additional information
Offers from Embassy Suites by Hilton San Juan Hotel & Casino
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton San Juan Hotel & Casino
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Sep 3Sep 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,705)
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2,495 results
Traveler rating
956
880
388
181
90
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LanguageEnglish
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956
880
388
181
90
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All reviewsoutback steakhousehappy hourmade to order breakfastevening receptionsan juanchips and salsafree drinksliving roomclose to the airportmanagers receptiontwo blocksomeletcomplimentary breakfastcocktail hourshort walk to the beachrum punchel patio
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1 - 5 of 2,495 reviews
Reviewed yesterday

We were very pleasantly surprised by the pool, room size and service. Everyone was extremely friendly, from the valet and bell staff to the maids. The rooms are huge though a bit old. Very clean and good a/c. The Pool has little huts to sell...More

Review collected in partnership with Embassy Suites Hotels
Thank Jean T
Hotel's Favorite
Reviewed July 12, 2018

I would like start off by saying that was my second time staying there, The first time staying was with my “NOW WIFE” she was so impressed of this place and my great choice of hotel and the great time she had and now you...More

1  Thank billyr252
Response from Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded July 14, 2018

Hello bullyyr252 and WIFE, Just reading your comments I can only be thankful knowing that you and your WIFE had such a wonderful time at Embassy Suites San Juan. I hope that next time you are around I have the honor of meeting you. Hasta...More

Reviewed 2 days ago via mobile

First I want to say that it was wonderful to see that this hotel has been repaired and was up and running again as are many others in the area after so much of a challenge from hurricanes last year. But with that said when...More

Thank beautifulbutterflies
Reviewed 4 days ago via mobile

Its been more than a year since my last stay at this hotel and the overall experience was good! The front desk staff were friendly and helpful. The hotel is undergoing a renovation inside the lobby area and outside the building. The room was comfortable...More

Thank Carlos T
Reviewed 1 week ago

This is the second time we have stayed at this property...and this time around was even better!! The staff at Embassy San Juan are amazing!! Ralph and Michelle got my eggs right every time!! Yasdith and Jose A made sure our breakfast experience was a...More

Review collected in partnership with Embassy Suites Hotels
Thank hebharley12
View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Center with Internet Access
Meeting Rooms
Breakfast included
Wheelchair access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Casino and Gambling
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$132 - $436 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$132 - $436 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (653)
Room & Suite (282)
Pool & Beach (164)
Dining (90)
Amenities (39)
Business Center & Event Rooms (7)
Family and Play Areas (3)
Questions & Answers
Ask a question
travel2gether78
August 11, 2018|
AnswerShow all 7 answers
Response from Bonnie D | Reviewed this property |
No, the hotel does not offer transportation. I was told it has to do with permits, etc.
0
Votes
Tpolanski
July 17, 2018|
AnswerShow all 3 answers
Response from klince2018 | Reviewed this property |
The port is only a short 20-25 minute taxi ride from the hotel. I think it cost us about $17 from the hotel in March.
1
Vote
esantiag0
July 16, 2018|
AnswerShow all 2 answers
Response from jeffpippin | Reviewed this property |
They do have seating in the lounge bar, pool area, and where the have the nightly happy hour. Pleanty of room for a small gathering. I would contact the hotel to see what their rules are on the use of those areas. Have a... More
1
Vote
Room Tips
"Ask for a room away from the very busy elevator banks."
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"Try the happy hour, not bad"
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"High Floor -- Hilton Honors Room"
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"We were in room 201, not close to construction noise but I know some guests complained about noise - it was..."
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