Everything about this resort was perfect from the room to the ocean/pool view and private balcony to the bed and fluffy pillows . The workers were accommodating and very polite and friendly! I gave 4 stars only because I was promised a free upgrade from the site I booked from but Royal Sonesta said they didn’t see that on their end and I wasn’t able to find email at time ! I was there to celebrate my daughter’s Sweet 16 bday so time didn’t allow till last day and by then it didn’t matter ! I can’t see how they could possibly upgrade what was already perfect and pure paradise already but still ! I paid a fortune expecting that extra but it’s not in them but the booking site ! They did however surprise her with a complimentary beautiful piece of chocolate cake with strawberries and blueberries and also delicious chocolate chip cookies in lieu of the upgrade so that was something and for that I’m grateful ! So for any future travelers all I can say is look no further than this resort because it is all that and more ! We absolutely Loved it here ! We are definitely coming back! ❤️

We travel to PR at least once per year, preferably during the winter months. We've tried various hotels on the island, depending on our itinerary. This was our first stay at the Intercontinental since it was recently renovated. First of all, the staff, from arrival at the main entrance, check-in, and all areas were each welcoming, cordial, helpful and eager to be of service. It is the first time we can say that EVERY employee we encountered had the best attitude. Our early arrival meant our room was not ready but the Reception staff offered both a temporary use card and a 10% discount on food & beverage while we waited. Our room, on the 8th floor, had a beautiful view of the ocean, was exceedingly clean, well-appointed, finely furnished, and included very nice toiletries and large towels. It was great to have a small refrigerator in the room and to have multiple spots to recharge electronics. The pool area was spotless and the beach welcoming. The Aleli restaurant, where breakfast is served, features a wide array of food choices. We want to mention Ana, William, Gloria, and Milton as staff that made sure we had the best experience possible. Breakfast was included in our package, so we found it very convenient. (It is very pricey if you do it as a standalone item.) It rained while we were there and we appreciated the availability of umbrellas for guest use. The only reason we are not rating it as a "5" is that we would have enjoyed some lobby activity, such as live music.

We recently went to Puerto Rico to celebrate my fiancée’s 30th birthday. After much debate, we decided to stay at the Intercontinental Hotel. The location is very close to a lot of great restaurants and the beach here is definitely nicer than further north closer to old San Juan. It’s also 5 minutes from the airport which is convenient. The room was nice enough. One pillow appeared to have a booger or blood on it (not sure which) but other than that we didn’t have any hygiene concerns. However, what made this place a 5 for me was the bartender at the pool bar, Pedro. Pedro was amazing to say the least. Not only does he know my drink order better than I know it myself, but he also gives great recommendations for places to go and things to do! All of our restaurant picks came from him, and we loved everywhere we went. I’m not normally a big mojito or rum person, but he made the most delicious mojito I’ve ever had and tons of other unique drinks that I didn’t necessary think I would love but I did. Jaders was also super nice! We went to his personal bar (173 Grados) and again had some amazing and original craft cocktails that we weren’t sure we would love, but we did. The pool was nice. The Hotel is right on the beach and had chairs to lay on for no extra fee. They held our bags when we got to the hotel before we could check in and again on the last day so we could do more exploring before our flight. My fiancée likes the room really cold when we sleep and we were able to get it down low at night which isn’t always the case at hotels, especially those in warmer climates. As a side note, I do agree that most of the food is overpriced at the bars and restaurants at the hotel, but you are paying for convenience. There are great, cheaper places to eat close by if you want to save some money. Hope this helps!