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Full view
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360
Panoramas (71) 
Pool & Beach (537)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 03/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Sonesta San Juan
Updated 03/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 15 hotels in Isla Verde
Location
4.6
Cleanliness
4.4
Service
4.4
Value
4.0
Travelers' Choice
GreenLeaders Silver level
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Patio
Children's playground
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Ironing service
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish
Location
Full view
93Great for walkers
Grade: 93 out of 100
55Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
5961 Isla Verde Avenue, Isla Verde, Carolina 00979 Puerto Rico
Getting there
Rental CarsSee rental cars from $72/day
3570Reviews235Q+A100Room tips
Reviews
Traveler rating
- 2,014
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- 328
- 148
- 143
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
Chef Luis A is an amazing cook. Very humble and kind. I definitely recommend his delicious meals😋!! My kids are very picky eaters but instead they loved his food and wanted seconds!! Go check him out!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We had a great stay at this hotel, the entire place, from lobby and room to the pool and beach were beautiful, clean and well maintained. The staff at this hotel, from check in/out, Luis at the front doors, he was friendly, attentive and had the best recommendations, he is definitely an asset to this hotel, we ate breakfast at the hotel, food was awesome!! but the wait staff, Wanda and Ida, and others are what made it excellent, they were friendly, attentive, courteous and do their job well, also had several drinks and meals at Ocean Breeze, service from Alejandra was exceptional, she always had a smile, good conversation and recommendations and does her job extremely well, Edgardo was another stand out at Ocean's, and cannot forget Jose, on the beach, setting up chairs and umbrellas, he was great!! this kind of service makes the experience at the hotel worth it, makes this a great place to stay and a good recommendation. Thank you for their services.…
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
Helpful
Response from Jennifer Williams, Owner at Royal Sonesta San Juan
Responded Sep 3, 2021
Thank you for your feedback khun172. We are very happy that you enjoyed your stay with us. Hope to have you back in a near future. Regards, Royal Sonesta San Juan
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Really nice resort. All the staff are very nice and the services provided are great. The pool and beach area are beautiful and enjoyable. The gym is full of plenty of gear to stay in shape and the rooms are very comfy. The surrounding area has great eats and views being so close to old sam Juan. If you are looking for a relaxing and enjoyable family trip, this is a great place to go.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Spent my husbands 50th birthday here with our 2 older teenage boys. Hotel and grounds are beautiful and spotless. Every staff member we encountered was extremely friendly and helpful and very accommodating! Late checkout was no problem. If you sign up for sonesta rewards you get a later checkout. Fee to stay later than 12 I think and they had no issue holding our luggage after we checked out since we had a later flight. Refrigerator in room was out of order when we arrived. Called front desk and a new one was brought up within 15 min! Only complaint was the price of food and drinks. Would definitely stay here again to visit this beautiful island.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Williams, Owner at Royal Sonesta San Juan
Responded 2 days ago
Hello Roy!! Thank you so much for your comments. We are happy to see you enjoyed your stay. Your feedback in important to us. Regards, The Royal Sonesta San Juan
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My Lord! I have never been in a hotel where they treat you like family!!! From the time we arrived to the hotel and was greeted by valet to the check in and the time at the pool I was treated like a queen! Well not just myself but 4 of my girls friends as well! I am allergic to onions and I have been craving an o tipis salad. No where in the island I have been able to enjoy an octopus salad but Chef Luis Almodovar at the Ocean Breeze fix a plate for me that I I can’t even explain how delicious it was. Out of this world I was not even expecting him to serve me such delish!! Our server Michael Figueroa gave us the best service ever! Checked on us, chat with us kept our table free of clutter and was very attentive and making sure that no onions where around me!! Issac the manager came over and check on us and chat a bit! Amazing experience. I highly recommend Royal Sonesta San Juan Puerto Rico! Great time and a vacation worth of having! I would definitely stay here again!…
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Williams, Owner at Royal Sonesta San Juan
Responded 2 days ago
Hello 314samarym WOW what a great comment! thank you so much for taking the time to give us your feedback it help us improve our service. We are happy to see our team members going above and beyond for our guest. Hopefully we will have you back very soon! Regards, The Royal Sonesta San Juan
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Amazing hospitality and great food and service at the ocean breeze Royal Sonesta PR. Come down and see Michael F. as your server! Isaac the manager greeted us and made sure we had a great food experience. Big shout out to chef Luis Almodovar He went above and beyond to make sure those in our guest party who had food allergies would have a great food experience and made it fresh and appetizing! Thank you for your amazing service!
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Williams, Owner at Royal Sonesta San Juan
Responded 2 days ago
Hello abbyp564 Thank you for your feedback, we are glad you had a great experience in our restaurant. Thank you for taking the time to mention the team members that made your visit better. Hopefully we will have you back in a near future. Regards, The Royal Sonesta San Juan
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We had a wonderful experience today at Ocean Breeze. From our waiter Michel Figueroa to making sure we were taking care and our needs were being met. To the Chef Luis Almodóvar making a special accommodation for one of the members of our group with food allergies. The team excited our expectations. Thank you for taking care of us.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Williams, Owner at Royal Sonesta San Juan
Responded 2 days ago
Hello! Thank you for the comment. We are happy to see you had a great time at the restaurant and we are glad we could accommodate your special requests. Hopefully we will have you back soon! Regards, The Royal Sonesta San Juan
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+1
This hotel is perfect for that relaxing vacation with the pool and beach right next to each other! My boyfriend and i had a blast and will definitely love to visit again soon!Hilton was an amazing room attendant! He made towel animals after every cleaning and was a delight to talk to!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Williams, Owner at Royal Sonesta San Juan
Responded 2 days ago
Hello Nicholas Thank you for your comments and for highlighting the team members that went above and beyond during your stay. Hopefully we will have you back in a near future. Regards, The Royal Sonesta San Juan
Read more
Had a great experience at the Royal Sonesta. Great location - incredibly close to the airport but you don’t hear the planes at all. And short Uber rides to Old San Juan. Tour groups to the rainforest would pick up at the hotel too. So location worked for us. The property is very well maintained. Clean, comfortable and housekeeping was very attentive. The beach at Royal Sonesta was great and I loved that they had beach chairs and umbrellas readily available. The beach at Royal Sonesta had clear water and was warm. Great time at the beach. And there is a restaurant, Ocean Breeze, that is perfectly situated between the hotel pool and the beach. This is what I love about staying at a hotel - the convenience of having food/drinks delivered to the pool or to the beach. And the service was great. Special shout out to Elvin. He was all about great customer service with a smile. He was helpful, anticipated our needs and was so pleasant to chat with about Puerto Rico. I loved how he would always say “see you tomorrow” with a smile. I actually looked forward to seeing him because he was so friendly and helpful. And pool time was great too. Not crowded the week we were there and plenty of pool chairs. There was great customer service during the entire stay. One last shout out - to Samuel. While waiting for an Uber, Samuel and I struck up a conversation. I had no idea what Samuels role was but I started to ask him for his recommendations for what to see in Old San Juan. He was so polite and patient with my many questions. Turns out Samuel works in security but he still took the time to chat with me and help me out. I left thinking how kind everyone at Royal Sonesta was. I enjoyed staying at the Royal Sonesta and would definitely recommend.…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jennifer Williams, Owner at Royal Sonesta San Juan
Responded 3 days ago
Thank you for your feedback. We will share your comments with our staff. Hope to have you back in a near future. Regards, Royal Sonesta San Juan
Read more
Gorgeous views! Thoroughly enjoyed our stay. Staff was professional and accommodating. Room was pleasant, clean, bright. Would definitely return! Nice, easy access to the beach. Pool was large enough to allow a good experience for both adults and kids. Good food/drink service.
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jennifer Williams, Owner at Royal Sonesta San Juan
Responded 3 days ago
Thank you for your comments. We truly appretiate it. Hope to see you soon. Regards, Royal Sonesta San Juan
Read more
PRICE RANGE
$337 - $551 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san juan hotel isla verde, intercontinental san juan resort and casino
FORMERLY KNOWN AS
InterContinental San Juan
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
398
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Claim Your Listing Frequently Asked Questions about Royal Sonesta San Juan
Which popular attractions are close to Royal Sonesta San Juan?
Nearby attractions include Oasis Casino at Embassy Suites San Juan (0.3 miles), Club Brava (0.1 miles), and Balneario Isla Verde (Playa el Alambique) (0.2 miles).
What are some of the property amenities at Royal Sonesta San Juan?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Royal Sonesta San Juan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Sonesta San Juan?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Royal Sonesta San Juan?
Conveniently located restaurants include Hijole - Cocina Mexicana (Isla Verde), Entrevinos, and Zest.
Are there opportunities to exercise at Royal Sonesta San Juan?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Does Royal Sonesta San Juan offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Sonesta San Juan?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Royal Sonesta San Juan?
Many travelers enjoy visiting Fortín de San Jerónimo del Boquerón (4.4 miles), Antiguo Acueducto Rio Piedras (4.5 miles), and Henry Klumb House (3.2 miles).
Does Royal Sonesta San Juan have any great views?
Yes, guests often enjoy the harbor view available here.