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InterContinental San Juan

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InterContinental San Juan
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1,946 Reviews from our TripAdvisor Community

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Showing 1,852: English reviews
Broad Brook, Connecticut
2 reviews
4 of 5 stars Reviewed yesterday NEW

The good: Lobby entrance is very nice. Pool lovely. Note: Stayed in club level. It was worth the extra for the club amenities. Nice selection of appetizers and beer and wine at happy hour. We stayed in Room 203. The bed was comfortable, balcony was nice. The bad: The room is worn and tired looking. The carpet stained and worn... More 

Review collected in partnership with this hotel

Helpful?
Thank Craig K
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Once you look the hotel you panic since it looks old from the outside - the hotel keeps the same look from years ago and its paint is fading from cream to yellow. However, once you enter the lobby you can see and feel you are in a great location. Once you enter, you can see the bar across and... More 

Helpful?
Thank Cachamoto
Long Island, New York
1 review
5 of 5 stars Reviewed yesterday NEW

This wa my first trip to Puerto Rico and I was supposed to originally stay at the El San Juan Resort and Casino located right next door to the Intercontinental. Due to MAJOR renovation of that hotel we moved next door and how LUCKY we were to do that. The Intercontinental is a beautiful hotel, the pool is amazing and... More 

Review collected in partnership with this hotel

Helpful?
Thank Maria O
New Britain, Connecticut
1 review
5 of 5 stars Reviewed 2 days ago NEW

If the breathtaking view of the beach, hotel pool and bar areas, and proximity to places of convenience don't blow you away - the outstanding service will. Everyone was friendly, willing to give tips for places to visit, and made this stay worthwhile. People at the front door made sure me and my lady had a taxi when we needed,... More 

Review collected in partnership with this hotel

Helpful?
Thank princegrimes
Berkley, Massachusetts
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Nice surprise at check in with room upgrade for anniversary room nice pool and beach great. Staff at pool bar excellent. Would stay here in future. Only complaint is cost of food at hotel $70 for breakfast for two is steep

Helpful?
Thank maxgato
Berkley, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff was great! The restaurants in the hotel are overpriced, so guest go out to eat, paying $70.00 for breakfast is a bit much! The beach and pool area are every clean, swim up bar is nice. We got an up grade For our 25th anniversary which was every nice.

Review collected in partnership with this hotel

Helpful?
Thank fsanchez732
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Wanted to share that we had a great time at Intercontinental. The kids loved it and had a blast. The staff at the Akua Bar was just wonderful. They had smiles and helped us all the time. They always made special drinks for the kids and us adults. Can't say enough about these 3 guys Pedro, Javier and Jaders simple... More 

Helpful?
Thank simpadianjenn
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Dear simpadianjenn: Thank you for your positive feedback about our staff and hotel. I am glad to read that you have a great experience with us and that you enjoyed our service levels. Also thank you for recognizing Pedro, Javier and Jaders! We are fortunate to have them on our team. We look forward to hearing from you again. Regards! More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stay at the Intercontinental Hotel San Juan Puerto Rico is been wonderful! Service is excelente!😆 our 7yr Celebration started out with a first class flight upgrade to get here and the wonderful staff here surprised us with a Magnificent Ocean view room. Although, our stay is very short what a wonderful way to start 7yrs of Blessed Union with my... More 

Helpful?
Thank Elaine L
InterContinental_SJU, Manager at InterContinental San Juan, responded to this review

Dear Elaine L: Thank you for your great comments about our staff and our property. We are glad to read that you have a great experience with us and the 7yr Celebration went perfect. I hope you will come back and visit us soon. Warm Regards! More 

Maryland
1 review
4 of 5 stars Reviewed 6 days ago NEW

Near a Main Street with great restaurants, shops within walking area, go out the back door you are on the beach. You can even catch a cab or the city bus and go to Old San Juan. I still would like to know why you can't pay cash for your food.

Review collected in partnership with this hotel

Helpful?
Thank 655samantha
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your comments about your recent experience at our property. We are pleased that you found our location convenient. We are glad to know that you had a pleasant stay and we look forward to hosting you again in the near future. More 

Mount Vernon, New York
Level Contributor
7 reviews
5 of 5 stars Reviewed 1 week ago

We had a wonderful experience at InterContinental San Juan. The hotel was beautiful with a breathtaking view of the ocean. The entire staff, especially Luis Albizu in the lobby and Cathia at the front desk, were incredibly friendly, helpful, professional, and informative. The food was excellent (though a little expensive). Amazing, amazing, amazing! We highly recommended this resort and are... More 

Helpful?
Thank kwilliamsosullivan
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your positive comments about our staff and our property. We greatly appreciate your feedback and we are glad to know that you had a great family time. We hope you will come back and visit us soon! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $191 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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