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InterContinental San Juan

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InterContinental San Juan
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2,009 Reviews from our TripAdvisor Community

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Showing 1,911: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We travelled to San Juan for a conference/family trip from Sept 20 to 25. The Intercontinental on Isla Verde was great. One of our daughters is 3 months, the other is 2 years old. After only asking once the housekeeping staff did a great job of having the room cleaned before noon so our 2 year old could have her... More 

Helpful?
Thank michaelhP9997IF
Sioux Falls, South Dakota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The employees here are top notch. All we encountered were genuinely friendly and helpful. The management is to be commended for such a wonderful staff. Location is superb. Beautiful grounds. The Ruth Chris steakhouse on the premises is excellent. The other food venues as well we're good. The gentleman who made the delicious omelette each morning was a delight!!!

Review collected in partnership with this hotel

Helpful?
1 Thank S7480VItims
Kansas City, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

I had a fabulous time. Everyone was very nice but, in particular, a bellman, William Cruz, was outstanding....very strong interpersonal skills. Also, the guys at the coffee shop were fabulous as well as the daytime concierge on Friday.

Review collected in partnership with this hotel

Helpful?
Thank jstuartmunro
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Once again our "friends" at the Intercontinental went out of their way to make our getaway mission a success!! Everyone from the front door to the beach where extremely customer oriented!! We would like to "Thank" Josh, William, Carmen, Eugene,Emmie, Jose, Joseph and of course Nestor! See you in February!!

Helpful?
Thank jilll770
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We just spent our honeymoon at this spendid property. From the check in with Charlotte at the front desk to Felix Mulero the Exec of Food and Beverage everything was spot on! As an Ambassador Spire level ... lounge access great! Top floor close to elevator as requested! Champagne and chocloate strawberries on arrival. Best of all: Nestor the Gold... More 

Helpful?
Thank Antony F
Boston
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Intercontinental for six nights with our 12 and 9 year old boys and thought the hotel was a great family resort. The outdoor space is great, the pool is large and has a different areas for the kids to play in and there is an outdoor covered “game” area with ping pong and foosball to break... More 

Helpful?
Thank danasan
Seattle
1 review
5 of 5 stars Reviewed 3 days ago NEW

I came for a conference of about 200 physicians. The meetings were all well equipped and the staff accommodated us through an historic power outage affecting the rest of the island, but not the hotel.

Review collected in partnership with this hotel

Helpful?
Thank macblack79
Philadelphia, Pennsylvania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I attended a conference here at a time when a fire at a main power station knocked out power to most of the island. The hotel had generators and we were quite comfortable. The staff remained warm and helpful, even though I am sure many of them had no power at home We had a beautiful view of the ocean... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Kimberly B
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Dear Kimberly B, Thank you for sharing your great experience with us during your stay with us. As you mentioned, the whole island went through a difficult light outage situation, but we were prepared for our guests enjoyment. We are proud to count with a wonderful staff able to handle these types of situations, and willing to satisfy any guest... More 

Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 4 days ago NEW

My friend and I wanted to get away fir the weekend. We had never been to the Island before. So we did not know the location's or how far things were from each other.But this was the perfect location. 10 min from the Old San Juan. 15 min from Pinones, 45 min from el Yunque and Luquillo and 1 hour... More 

Review collected in partnership with this hotel

Helpful?
Thank LETICIA C
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Dear LETICIA C, Thank you for staying with us. As you said, we have a wonderful location, and facilities. We feel proud of having an amazing staff, and this comment makes them feel special. We appreciate your good comments and we hope to have you back in the near future. More 

Saint Paul, Minnesota
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for a conference, only to have Puerto Rico blacked out by a 3-day power failure that shut down almost everything. This hotel however had power the entire time, and safe water. Staff were very flexible and accommodating. Individual service excellent. Would stay here again--fantastic pool and lovely, clean stretch of Caribbean beach. Only downside would be distance... More 

Review collected in partnership with this hotel

Helpful?
Thank saoakman
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $207 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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