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InterContinental San Juan

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InterContinental San Juan
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2,137 Reviews from our TripAdvisor Community

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Showing 2,029: English reviews
New York City, New York
Reviewed yesterday NEW

I have to say, that we really enjoyed the resort, nice beach, workers very friendly, the room small but very comfortable,we got upgraded to the IC rooms very close to the beach and right in front of the pool. My only complaint is that someone made a charge of $40.05 to our room and then we ordered a pina colada...

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Helpful?
Thank musclea2016
Madrid, Comunidad de Madrid, Spain
Reviewed yesterday NEWvia mobile

It is an OK 4 star hotel overall. The beach is very long and nice. The rooms are good size and the cleaning is good. The beds are very comfortable. All the rooms with sea view have unacceptable bathrooms, they are too too old and very used. They are also small and the shower water comes out in a weird...

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Thank dosmilviajes
Warriors Mark, Pennsylvania
Reviewed 6 days ago NEW

The location was gorgeous, landscaping fantastic and so well kept. We were only able to eat at the pool and SAKI (the Italian restaurant was closed Sunday and Monday nights). Excellent food and service. The only negative was the inability to control the air conditioning. Restaurant was so cold that another couple left to put on warmer clothes. We had...

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Helpful?
Thank ldrumbel
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank your for taking the time to review your experience with us. We greatly appreciate your feedback and rest assured that your concerns regarding the air conditioning have been shared with our team in order to take corrective actions as needed. Thank you for staying with us and we all look forward to your return!

Denver
Reviewed 6 days ago NEW

The Intercontinental SanJuan is an upscale hotel for a reasonable price. It is glamorous and squeaky clean. Beds are comfortable with crisp sheets and good pillows. My only complaint was that our neighbors were noisy until 3:00 am but that can happen in any hotel. We got a free upgrade to a sea view room. The view was fabulous. I...

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Helpful?
Thank anne_herzenberg
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. There is no greater satisfaction, as customer service professionals, than receiving kind words from a valued guest. Also we would like to apologize for any discomfort caused due to the noise, and we appreciate your understanding to...

Reviewed 1 week ago NEWvia mobile

I would love to give this hotel a rating of five however I was slightly disappointed by the room. I wouldn't let this be a deterrent but I do think the bathroom was a little small and the balcony as well. I enjoy sitting on the balcony with an ocean view but the balcony was too small for even one...

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Helpful?
Thank CNHMTH
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate that you have so graciously allowed us the opportunity to learn about your experience and the feedback you have provided. We are happy to hear that you enjoyed our service levels and we apologize for not meeting your expectations regarding the room. We value your...

Plainfield, Illinois
Reviewed 1 week ago NEW

Stayed here over Thanksgiving. The Hotel was spacious and clean, as were the rooms. Outside, the pool and hot tub were very nice. Plenty of places to grab a chair and some sun. The beach was very nice as well. very polite and friendly service. Other than being a bit pricey for food and drinks, we enjoyed our stay here.

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Helpful?
Thank Scott K
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your great comments about our staff and our property. We are glad to read that you had a great experience with us and that you enjoyed our service levels. We hope you will come back and visit us soon.

Long Island, NY
Reviewed 1 week ago NEWvia mobile

This was our 2nd stay at this hotel with last being about 3 years ago. The renovations are nice but there is no longer a casino. The rooms are comfy. The food at the beach grill/bar is excellent as was the service. We had a problem with checkin but the manager rectified it immediately.

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Helpful?
Thank rockyfitz
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon.

Reviewed 1 week ago NEW

I was so VERY PLEASED with my stay at The Intercontinental San Juan in Isla Verde, Puerto Rico. EVERY SINGLE person there showed us EXCELLENT hospitality. They even called us SEVERAL TIMES to ask ''is there any way that we could make your stay more enjoyable?'' They spoiled us! I stayed in room 816, GREAT ROOM, NO COMPLAINTS. Suggestion: ask...

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2Thank Classy Ratchet C
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review our hotel; it is great to hear that you had a first class stay with us! We hope you will come back and visit us soon!

McAllen, Texas
Reviewed 1 week ago

I was very pleased with this hotel. The staff was incredibly friendly and the outdoor pool area was absolutely beautiful....poolside bar, tropical vegetation, huge pool, access to the beach, plenty of lounge chairs. The concierge and staff were also extremely helpful in providing help for rides and local services.

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1Thank Cejpena
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for choosing the InterContinental San Juan for your recent visit to Puerto Rico. We are delighted that you enjoyed our amenities, ambiance, and most importantly, our service levels. We hope that you will visit again soon.

Chester, Virginia
Reviewed 1 week ago

We stayed at this hotel 17 Nov-20 Nov 2016. From the moment of check in to the check out, the staff was very friendly and helpful!. They made sure our needs were accommodated. We stayed on the 10th floor and the view was to die for, we could see the ocean and the white sand beach. The hotel has a...

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2Thank Linda J
InterContinental_SJU, Front Office Manager at InterContinental San Juan, responded to this review

Dear Linda J: Thank you so much for choosing the InterContinental San Juan for your vacation! We are delighted that you enjoyed our location, ambiance, and most importantly, our service levels. We hope that you will visit again soon. Warm Regards!

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $169 - $530 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental San Juan staff and other travelers.
104 questions
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Questions? Get answers from InterContinental San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Intercontinental club rooms, close to beach ,pool, and you get continental breakfast and cocktail hour every day.”
 of 5 bubbles musclea2016, yesterday | Read review
“Ocean and pool view very nice.”
  • Our view from our room.
  • Evening view of ocean.
 of 5 bubbles scottk208, 1 week ago | Read review
“I recommend the 8th floor or higher!”
 of 5 bubbles classyratchetc, 1 week ago | Read review
“the best view is are on the higher floors.”
 of 5 bubbles LindaJ583, 1 week ago | Read review
“see above about the fridge. Also was originally bummed that we didn't have an ocean view, but now think our view was far more interesting :) ”
 of 5 bubbles 895kristid, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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