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InterContinental San Juan

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Traveler (1408)
Room & Suite (480)
Pool & Beach (371)
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Overview
  • Excellent55%
  • Very good29%
  • Average9%
  • Poor4%
  • Terrible3%
Travelers talk about
“nestor colon”(50 reviews)
“san juan”(347 reviews)
“pool area”(202 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from InterContinental San Juan
Special Offer: Book Direct and Save
Hotel deals
Offers from InterContinental San Juan
Special Offer: Book Direct and Save
Hotel deals
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Reviews (2,910)
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2,750 results
Traveler rating
1,461
801
269
127
92
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1,461
801
269
127
92
Show reviews that mention
All reviewsnestor colonsan juanpool arearuth chrisswim up barmini barocean viewclub roomfood and drinksan umbrellagreat poolclose to the airportbeautiful propertythe entire staffbeach accessmi casitalocal restaurants
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1 - 5 of 2,750 reviews
Reviewed 2 days ago via mobile

Although couple of letters are missing from the facade of the building, The paint, signs and few more details, are not what you would expect to see in the Intercontinental brand hotel, It is still great place to relax; it is located right on the...More

Thank Zagorow
Response from InterContinental_SJU, Guest Relations Manager at InterContinental San JuanResponded yesterday

Dear Zagorow, Thank you for your candid review. We apologize that your recent stay did not meet expectations due to the conditions of our facade. We appreciate your comments and will share these with our team so that we can continue to improve our services....More

Hotel's Favorite
Reviewed April 29, 2018 via mobile

We arrived shortly afternoon in San Juan and were shuttled to the hotel via Elegant Steering van, where Edward filled us in on island conditions of pier outage, which is way better than reported in the states. Edward also gave us tips on local eateries,...More

3  Thank Marjorie S
Response from InterContinental_SJU, Public Relations Manager at InterContinental San JuanResponded May 2, 2018

Thank you very much for taking the time to write a detailed review about our hotel. We are glad that you enjoyed our facilities, but most importantly, our service levels. Thank also you for recognizing Ida and Milton, we are very fortunate to have them...More

Reviewed 2 days ago

We went to Puerto Rico for a wedding and booked at the Intercontinental San Juan. The hotel was in much better shape than we have thought since it just went through the hurricane Maria. The pools are nice. What stands out the most was the...More

Thank Levantat
Response from InterContinental_SJU, Guest Relations Manager at InterContinental San JuanResponded yesterday

Dear Levantat, Thank you so much for choosing our resort during the wedding in Puerto Rico and for sharing your experience. We are so happy to know you had a great stay with us and for your kind words about Irene Perez, rest assured we...More

Reviewed 2 days ago

We stayed here for one night before our cruise to the Southern Caribbean. I and my daughter stayed here and we enjoyed the ocean view as well as the pool from our room. The ocean was very nice although it rained, we enjoyed our stay....More

Thank Patrice W
Reviewed 6 days ago via mobile

We recently visited the intercontinental in isla verde and had a wonderful vacation with our two small children. Since the moment we were welcomed into the hotel to the flawless check in and wonderful room, (211) the vacation was perfect thanks to the hotel great...More

1  Thank ChicaMiami
Response from InterContinental_SJU, Guest Relations Manager at InterContinental San JuanResponded yesterday

Dear ChicaMiami, Thank you so much for choosing our hotel for your recent family vacations in Puerto Rico. We are so happy to know you had an excellent stay and enjoyed the best we have to offer. We hope to see you back again soon....More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Center with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Spa
Pool
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Center with Gym / Workout Room
Hot Tub
Spa
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$197 - $499 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$197 - $499 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (1408)
Room & Suite (480)
Pool & Beach (371)
Dining (101)
Amenities (56)
Business Center & Event Rooms (10)
Family and Play Areas (1)
Questions & Answers
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Mary F
June 16, 2018|
AnswerShow all 5 answers
Response from kml2010 | Reviewed this property |
There no longer is a casino at this hotel
0
Votes
suzmls
May 1, 2018|
AnswerShow all 2 answers
Response from BonucosTrips | Reviewed this property |
Yes, they have it,but I think there are special events and the price varies. I got mine for $ 15 each.
1
Vote
DBTBJDB
April 28, 2018|
AnswerShow all 7 answers
Response from Catherine111CT | Reviewed this property |
We were just there last week and the hotel no longer charges for umbrellas. We did tip the person that installed it for us tho. We charge everything to our room and there’s no problem doing so for any charges you have... More
2
Votes
Room Tips
"High Floors are Better"
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"Get the ocean view!"
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"join the Ambassador club"
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"You can have a city view or ocean view"
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