We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

InterContinental San Juan

Save
Share
5961 Avenida Isla Verde, Isla Verde, Carolina 00979 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Booking.com
$259
View Deal
Free cancellation until 01/31/21
Reserve now, pay at stay
Agoda.com
$259
View Deal
Free cancellation until 02/01/21
Reserve now, pay at stay
Trip.com
$372
$250
View Deal
SAVE $122
Expedia.com$259
InterContinental
Prestigia.com$372
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1749)
360
Panoramas (71)
Room & Suite (480)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental San Juan
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 14 hotels in Isla Verde
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The recently renovated oceanfront InterContinental San Juan resort is located on Isla Verde beach and is a great setting for both business and pleasure. With the best sparkling beach of the area, warm tropical weather, seven restaurants and bars, a full-service spa and fitness center, natural beauty, fun, and adventure, plus sizzling nightlife and great shopping nearby, your stay will surely be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality.
Read more
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Patio
Babysitting
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Manicure
Pedicure
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
iPod docking station
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
3,223Reviews200Q+A100Room tips

Reviews

Write a review and earn more badges
Traveler rating
  • 1,737
  • 910
  • 314
  • 144
  • 118
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Melisa S wrote a review Jul 2020
1 contribution1 helpful vote
1. Upon arrival, (2 petite women with large suitcases) had to haul our large suitcases up the ramp while the “bellboy" watched us struggle and didn’t even hold the door for us. 2. Despite promotion we were not temperature checked upon entering the premise. It wasn’t until after we checked in that we had our temperature check. We felt safer in stores of San Juan where you were temperature checked before even entering the building. Also, they are offering a $300 promotion for locals of Puerto Rico so the pool is filled with children/ non-hotel guests. Common areas such as the pool and elevators are crowded and no regulation of social distancing is enforced by staff. 3. Our “lagoon view” room was a FILTHY sliding glass door that has a view of church’s chicken. 4. FINAL straw- we left our service sign at 11am returned at 5pm to a dirty room and housekeeping outside. We told them that we would shower and to please return within an hour to clean. We returned at 9pm still unserviced, called reception for an hour never got through then called security demanding someone document this. At 10:30pm the cleaning lady came banging on our door arguing with me and taking 0 accountability for the lack of service. In conclusion, this hotel is TRASH the people that work here do not value the guests nor do they respect guidelines during a pandemic. There is no way this is even considered luxury next trip I will not hesitate to book at the Fairmont when returning to Puerto Rico.
Read more
Date of stay: July 2020
1 Helpful vote
Helpful
Share
Response from InterContinental San Juan, Other at InterContinental San Juan
Responded 2 weeks ago
Dear Melisa S Thank you for taking the time to review our property. We are disappointed to read that your stay was not to your entire satisfaction and I would like to apologize for the inconveniences that you experienced. We take this matter very seriously and please rest assured that your comments will be forwarded to the appropriate departments, which always welcome suggestions for improvement. We definitely know that COVID-19 has turned the world around and different measures exists to contain and manage the impact of the virus. We do have different posters around the public areas regarding the measures to follow during your stay with us, additional our security team is very cautious to verify each guest follow the procedures and hand sanitizer stations are also available. Our team is very compromised to accomplish the new procedures to protect the health of our guests and colleagues.
Read more
nicole d wrote a review Jul 2020
5 contributions1 helpful vote
Would have loved to tried this place, but they ignored us and then when I flagged someone down they said someone else would help us. We left after 25 minutes of no service. Disappointed!! Menu looked amazing, albeit pricey.
Read more
Date of stay: July 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Share
Response from IHG Service, Other at InterContinental San Juan
Responded 2 weeks ago
Hi nicole d, Thank you for taking the time to post a review. I was very concerned to read your comments regarding staff service. I understand your disappointment, and this should not have been the case. I will share your review with our team for improvements on our end. I still hope you would give us another chance in the future so this time we can show you a a discreet luxury. Orlando A. Case Manager IHGService
Read more
Heidy P wrote a review Jul 2020
3 contributions2 helpful votes
When a I made the reservation I ask for 2 beds, what a got? 1 bed and futon. Then I ask in front desk people for a room with 2 bed and they said they don't have more rooms with 2 beds, but, they can send a person for help me with the futon. NO PEOPLE, I don't pay almost $400 for sleeping in a futon. Not acceptable.
Read more
Date of stay: July 2020Trip type: Traveled with family
2 Helpful votes
Helpful
Share
Response from InterContinental San Juan, Other at InterContinental San Juan
Responded 1 week ago
Dear 931heidyp Thank you for taking the time to review our property. We apologize for the inconvenience that you experienced with your room and upon check in. Please rest assured that I will share your feedback with our team. It will help us to improve for our next guest or your next visit.
Read more
RozCt wrote a review Jun 2020
CT57 contributions87 helpful votes
Pros; Hotel is very spacious and seems that was recently remodeled. Staff was friendly in the front desk area. Parking is free, but across the street. Very nice beach area and pool size was adequate. However, I could see being a problem if the hotel would be at least 50 percent capacity. Cons: There was a lot of noises throughout the night within the rooms near us. There was no security. I never saw one in the entrance or within the premises. The beach bar opens at 11:30am, which was ridiculous. However, the employees are just hanging around from 8am not doing nothing and refuse to service even water. A lady by the pool area wanted me to wear a mask inside the pool, this was evident the lady was poorly train or no clue how the whole mask works. I waited 45 minutes in a 2 person line to pay for a water at this small coffee shop area in the lobby area, it was ridiculous and again hotel was probably at 20-30 percent capacity. It’s very evident that hotel needs some work, maybe new management to match up any 4 or above hotel. I would definitely recommend checking around for other better places. This one, was just an average HO Jo stay.
Read more
Date of stay: June 2020Trip type: Traveled with family
2 Helpful votes
Helpful
Share
Response from IHG Service, Other at InterContinental San Juan
Responded Jul 9, 2020
Hi RozCt, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the noise, customer service, and management. I understand your dismay and I am sorry. This is not the discreet luxury experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
Read more
Africahunter wrote a review Mar 2020
Franklin, Wisconsin23 contributions7 helpful votes
This was our 3rd trip to Puerto Rico and our 3rd stay at this hotel. We were expecting great things following their renovation, but we were very disappointed. Unfortunately the construction wasn't finished and the club area amenities were not available. Our first stay was in 2017 for a medical conference and we were impressed, particularly with the exceptional service we received from their concierge Nestor Colon. We returned the second time in 2019 mainly for their concierge, Nestor Colon, who was immensely helpful on our first trip and became a friend. We stayed in the club suites the second time and enjoyed the larger rooms, easy pool and beach access and complimentary food and beverages. When we returned this year we again stayed in the Club level. We were very disappointed in the renovations, we expected better, and were disappointed that the food and beverages were not available since the area was still being renovated. The hotel did not offer anything in return for this lost service. Overall the hotel was largely unchanged from last year. The service at the beach side restaurant, Ocean Breeze, was terrible and the food was very average which was much worse than our experience last year. I brought my concerns to management and spoke to Karoline Montoya. To her credit she listened and seemed to genuinely care about my concerns. She vowed to make improvements based on our concerns and she did what she could to improve our stay. On the bright side we did have some individuals who made our stay memorable and I would like to recognize them: We continued to receive stellar service from their concierge Nestor Colon. Nestor is very good at what he does and offers a seamless service when it comes to arranging restaurants and activities. He is also a wonderful human being and has become a good friend. He is a consummate professional. We would follow Nestor wherever he goes. We are more loyal to Nestor than to the hotel. The bellman, William, greeted us when we arrived with his usual smile and joyful spirit. We remembered him from our previous trips. His customer service is easy for him because he is such a good person. He invited us to have a coffee with he and his wife when we return and made us feel part of his family. He is a role model that should train the other bellmen. Our housekeeper, Arelis F., also went out of her way to make our stay memorable. She personalized her service to our needs and provided fun extras like towel animals and candies. She was so friendly and caring and made us feel part of her family. She also should be a role model to others. Given all of this, we will likely give this hotel another opportunity when we return to Puerto Rico next year. I am willing to give the management the benefit of the doubt that they will fix the things that I brought to their attention. Plus, we look forward to seeing our friends Nestor, William and Arelis again. The hotel would be wise to honor these individuals because of their exceptional customer service, and management should realize our loyalty lies more with them than with the hotel.
Read more
Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: Recommend the club level rooms once the renovations are completed.
See more room tips
2 Helpful votes
Helpful
Share
Response from IHGService, General Manager at InterContinental San Juan
Responded Mar 29, 2020
Hello Africahunter, Welcome back. It's great to have hosted your stay in Puerto Rico for the third time, we appreciate your loyalty. We are committed to providing luxury travel experiences to our guests and we thank you for sharing your thoughts about your experience. We are sorry that we did not live up to your expectations based on the comments you shared about the availability of the club lounge. We appreciate it that you were proactive in providing your concerns with on Karoline, as she was able to assist you with the issues you raised and fulfilled our pledge to cover the aspects of your stay that fell below your expectations. These will truly help us consistently deliver services that will make your stay memorable and how luxury travel should be. On the other hand, we would like to thank you for recognizing the excellent service provided by Nestor our Concierge, William, one of our Bellmen and Arelis of our Housekeeping team. We agree with your commendation and observations, these are employees that deserve to be recognized and emulated in all aspects of the service we provide. Rest assured your comments will be shared with them and they will be recognized throughout the property. We want our guests to feel the Glamour of Intercontinental Life, by providing luxury travel as it should be. Even if this was not the case during this stay. We look forward to hosting you again soon and show you that your unsatisfactory stay was an exception. Stay safe. Our warm regards. Hector P Case Manager IHGService
Read more
Previous
PRICE RANGE
$214 - $483 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san juan hotel isla verde, intercontinental san juan resort and casino
FORMERLY KNOWN AS
San Juan Grand Beach Resort and Casino
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
398
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about InterContinental San Juan
Which popular attractions are close to InterContinental San Juan?
Nearby attractions include Oasis Casino at Embassy Suites San Juan (0.3 miles), Club Brava (0.1 miles), and Chabad Jewish Center of Puerto Rico (0.3 miles).
What are some of the property amenities at InterContinental San Juan?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at InterContinental San Juan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental San Juan?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental San Juan?
Yes, parking is available to guests.
What are some restaurants close to InterContinental San Juan?
Conveniently located restaurants include Entrevinos, Alambique Beach Lounge, and Zest.
Are there opportunities to exercise at InterContinental San Juan?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at InterContinental San Juan?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental San Juan?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental San Juan offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental San Juan?
The staff speaks multiple languages, including English and Spanish.