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InterContinental San Juan

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InterContinental San Juan
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2,249 Reviews from our TripAdvisor Community

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Showing 2,135: English reviews
Reviewed yesterday NEWvia mobile

5 mins from Airport. Nice beach. Good service. However,This hotel is not cheap . Drinks on the resort are expensive.Rooms are big. Ocean view was great. Comfy bed. Felt super secure. Nice restaurant closed to hotel. Would recommend this hotel for a couple vacation.

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Helpful?
Thank Canada12345678
San Juan, Puerto Rico
Reviewed yesterday NEW

I travel with my husband, daughter and grandaughter. The attention was very good and the accomadation was as expected. My daughter (14) love the pool area, and they have an area for little ones too! Food was great and we enjoy a lot the beach!

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Thank Lisandra C
Reviewed yesterday NEW

I fell during my stay at the InterContinental Hotel in San Juan. The floor was wet and when I exited the elevator I slipped on water left by individuals who apparently came in after being in the rain. After 2 months of pretending like they would pay my medical bills they claimed that the floor wasn't wet and that they...

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Thank Shari B
Reviewed 2 days ago NEW

Tired run down out of the norm running of the hotel. Everything about this hotel was wrong. Checking in took almost 30 mins and as an Ambassador member there shoud have been a separate check in but not the case. Our bags were not brought to our room after an hour I called and waited another 15 mins so I...

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1Thank Brad M
West Hartford, Connecticut
Reviewed 2 days ago NEW

I was traveling with two of my grandchildren, ages 11 and 13. We had adjacent rooms, each of us had a key that fit both doors. We enjoyed the breakfast buffet and the restaurant between the pool and the beach. I started every day in the gym watching the sun come up and we ended our days in the jacuzzi....

Review collected in partnership with this hotel
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Thank nancygR9365GB
Reviewed 3 days ago NEW

Friendly staff, great beach for waking and water activities. Cool pool including waterfalls, a hot tub, swim up bar and great happy hour 12-6pm! A little farther from San Juan than I'd like but there's lots of stuff to do in the area at night. If you sleep with the window open you'll hear a fair amount of air traffic...

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Helpful?
Thank Brian B
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for you review about your recent stay with us. We are glad to know that you enjoyed your time at our property and that you liked the friendliness of our staff. We love hearing from happy guests like you and we look forward to welcoming you back soon!

Virginia Beach
Reviewed 3 days ago NEW

This is a great hotel. Even though I was on business my off time was very relaxing . Great pool, bar, workout center. I look forward to staying here every time in PR. I highly recommend to everyone that wants to visit PR to stay at the intercontinental .

Review collected in partnership with this hotel
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Helpful?
Thank Steven M
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review your business stay. We are happy to know that you had a great experience with us, and we look forward to serving you during your next visit to the Island.

Long Beach, New York
Reviewed 3 days ago NEW

Rooms are a little dated, but very clean and up kept. You want to stay at this hotel because of the beautiful outdoor gardens and pools, plus the great swim up pool bar, great beach shack, and great drink service on the beach. Call ahead and rent a cabana for the day.

Review collected in partnership with this hotel
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Helpful?
Thank jedibart
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for posting a review about your recent stay with us. We appreciate your positive comments about our property. We are glad to hear that you had a great getaway and look forward to welcoming you again soon.

Dover, New Hampshire
Reviewed 3 days ago NEW

The room was spectacular ocean side on the next to the top floor. Small balconies, but one could open the sliding doors and really take in the sights and sounds of the ocean. The lobby and amenities were top notch and the pool was clean and well kept. Would highly recommend this hotel for both families and couples. The beach...

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Thank jonny_pitts
Reviewed 3 days ago NEWvia mobile

This is a beautiful hotel/resort. The room was perfect, the staff was pleasant and friendly. I had no complaints at all. The restaurants were great, the workout room was nice. It was family friendly, the pool and hot tub stayed open all night, which was very unusual. But there were people in them both at night. This hotel is about...

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Helpful?
Thank Winter1957
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for the great comments! We are delighted to hear that you enjoyed our facilities and service levels. We appreciate your feedback and look forward to your next stay with us.

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $166 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental San Juan staff and other travelers.
111 questions
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Questions? Get answers from InterContinental San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Beautiful beach view, excellent food!”
 of 5 bubbles lisandrac2017, yesterday | Read review
“Don't stay here”
 of 5 bubbles bradm893, 2 days ago | Read review
“There are beach views and city views. If it's cheaper, the city view still gives you a lagoon view and mountains in the distance.”
 of 5 bubbles P9195QAbrianb, 3 days ago | Read review
“Ocean views for sure”
 of 5 bubbles jonny_pitts, 3 days ago | Read review
“We had a room on the 8th floor overlooking the city and it was fine, no noise”
 of 5 bubbles lisamI5108IG, 4 days ago | Read review
5 of 5
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