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InterContinental San Juan

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InterContinental San Juan
InterContinental San Juan
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2,435 Reviews from our TripAdvisor Community

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Cookeville, Tennessee
Reviewed today NEW

Excellent room and beds. Staff professional and courteous. Only disappoint was no mini fridge in rooms. Pool and beach area clean and inviting. Work out facilities could be larger and lacked enough equipment for more than 5 or 6 people

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Helpful?
Thank theresa1855
Tiffin, Iowa
Reviewed today NEW

Doors to rooms need a closer on them to minimize slamming of doors late at night Staff was very helpful and courteous Staff works hard cleaning the intercontinental hotel in the early morning hours and it shows

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Helpful?
Thank j_durian
Casper, Wyoming
Reviewed yesterday NEW

This hotel is highly overpriced and needs some attention. It is very evident that there has been little investment in its upkeep. Service was never predictable, except for the coffee shop. The coffee shop staff were wonderful and attentive, always taking good care of their customers. Three times we approached bars on site and waited quite awhile for service before...

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Thank Kim D
Roxbury, CT
Reviewed 2 days ago NEWvia mobile

Stayed six days. The grounds are very nice and the pool and beach are good. The rooms need updating especially the bathrooms. Had an ocean front room with great view on 12th floor. Balcony is small and not suitable for sitting. You can hear the jets taking off when pool or beach side but not a big issue. Service was...

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Thank stonecroft
New York City, New York
Reviewed 2 days ago NEW

So convenient...get off the plane and on the beach in less than a half hour! Quick trip from airport, fast check in, into the room, bathing suit on and into the pool or ocean in minutes. Caring, kind staff, good restaurant recommendations. Room was lovely...beach side view spectacular!

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Thank gmad1110
Houston, Texas
Reviewed 2 days ago NEW

Just returned from our vacation. We had a great time at the Intercontinental Hotel in Isla Verde. Our room was a ocean view the view was beautiful! Morning breakfast buffet were good and so was the service. Evenings we slept well it was nice & quiet. We order room service late one night & food was delivered in 15 minutes....

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Thank Lovetakingvacation
Reviewed 3 days ago NEW

I just like to informed you about the incredible experience I had for my entire stay at the Intercontinental Hotel in San Juan . I have been coming to your hotel for many years and it gets better every time I go with my wife and with my kids . The incredible customer service and the genuine attitude everyone I...

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Thank orlando A
A TripAdvisor Member
1 review
Reviewed 4 days ago NEW

Charlotte, a front desk rep for the resort is great, being in the customer service business myself I wish all my employees were as professional as she was to us. The resort is wonderful. We've stayed at the ritz before and this resort is just as nice.

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Thank A TripAdvisor Member
Chicago, Illinois
Reviewed 5 days ago NEW

This was our first time in Puerto Rico and the Intercontinental made our trip a success. We live in Chicago and to be in walking distance from the beach was truly a treat. The intercontinental provided a cozy room, awesome views, and a great vacation atmosphere.

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Thank oscarz334
nj
Reviewed 5 days ago NEW

The hotel was lovely, with a huge beautiful pool, including a swim up bar, waterfall, and a jaccuzzi for adults. All of the staff could not have been more kind, accommodating and filled with suggestions of where to go, what to do, how to get there etc. The breakfast buffet was included in our package, and included everything you would...

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1Thank twofortwo98
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $177 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental San Juan staff and other travelers.
124 questions
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Mexico city
over a year ago

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Questions? Get answers from InterContinental San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't look up when you are in the shower, its better not to see the areas that need attention in the ceiling. A metal cover was partially detaching, which made me nervous. The exhaust fan wasn't held in place solidly either. ”
 of 5 bubbles kimdZ4508ZN, yesterday | Read review
“Pay extra for beach side views”
 of 5 bubbles gmad1110, 2 days ago | Read review
“Get an ocean view”
 of 5 bubbles Lovetakingvacation, 2 days ago | Read review
“Take a high room upper floor ocean view away from elevators”
  • view from my room 1416####
 of 5 bubbles 772orlandoa, 3 days ago | Read review
“Ocean view”
 of 5 bubbles 615marciac, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question