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InterContinental San Juan

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InterContinental San Juan
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1,837 Reviews from our TripAdvisor Community

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Showing 1,752: English reviews
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Pedro was the best - made our trip! We were there for my bachelorette and Pedro recommended great restaurants and bars and was so fun to have by the pool during the day. Would definitely go back to see him! The hotel lobby and pool were so great, the rooms were a bit dated. Go for Pedro!!

Helpful?
Thank Julia S
Ijamsville, Maryland
1 review
2 of 5 stars Reviewed 2 days ago NEW

This was our second stay at the hotel in a year. Since our stay last summer, the rooms no longer have refrigerators (a problem with our vegan family) and the casino is gone (not a big deal, but worth noting). The $20 wifi charge for ONE DEVICE, per 24 hour period is robbery (many hotels offer this free or at... More 

Review collected in partnership with this hotel

Helpful?
Thank nikabella
Arecibo, Puerto Rico
1 review
5 of 5 stars Reviewed 2 days ago NEW

Al facilities in good shape.Friendly personal.Cozy rooms.Gym facilities good not super but ready for the task.Beatiful pool and superb beach.The facilities cleaniness aré excelent.I have a beutiful time in tris hotel

Review collected in partnership with this hotel

Helpful?
Thank Victor D
Belleville
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Hotel is very beautiful. Lobby is amazing Everything was clean and in order. The food and drinks are pricey!!! Our room was 2 beds and bathroom Nothing special but clean and served its purpose. The pool is wonderful and it's so awesome to just simply walk a few steps from the pool and your on the beach. When your done... More 

Helpful?
Thank G C
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for choosing to stay at the InterContinental San Juan. We appreciate that you have so graciously allowed us the opportunity to learn about your recent experience. Please be assured that we do take all feedback seriously, and we will look into it accordingly. We are glad to hear that you had a great stay with us and we... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The hotel is beautiful, the pool is excellent for families they even have a little 6" raised section of the pool for the little ones to splash in. It is right on the beach just like the pictures, the sand is nice no shells to cut your feet on. The Doormen were all helpful, especially William, Omar & Luis They... More 

Helpful?
Thank Kelly M
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review our property. We appreciate your kind words about some members of our team. Nevertheless, we are disappointed to read that your stay was not to your entire satisfaction and we would like to apologize for the inconveniences that you encountered at check in and check out. Please rest assured that your comments... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 4 days ago NEW

Very impressed upon arriving at the hotel. The staff did not disappoint. The hotel is very clean, well staffed, everyone is beyond friendly and eager to help. The pool was magnificent, probably the biggest pool i've ever seen at a hotel or resort, and quick access to the beach! I would recommend this hotel to anyone visiting PR!

Helpful?
Thank Steve F
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are humbled to have received such thoughtful comments, as there is no greater satisfaction than receiving kind words from a valued guest. We all look forward to the privilege of serving you on a return trip... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is beautiful, good size pool, great beachfront location and excellent service. If you want to save money, there are a lot of options at walking distance for dinner... I recommend Mi Casita Rest for breakfast. I will return, it has been my favorite so far on PR.

Helpful?
Thank Pedro T
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for your great comments! It is nice to hear that you had a first class stay with us and that we are your favorite hotel in Puerto Rico. Thank you again for your kind words and we look forward to welcoming you back during your next visit to the Island! More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Let me just say this, I would give 10 Stars if I could. Amazing view, excellent service. Clean and luxury. They had an extra Ocean view suite, so we got an upgrade at no extra cost. Love this Island people! Thanks

Helpful?
Thank cesdavher
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your great comments. We are happy to read that you had a wonderful stay with us and that you enjoyed our service levels. It was a pleasure for us to make your stay a memorable one. We hope you will come back and visit us soon! More 

Scotrun, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This resort was absolutely amazing. The view was fantastic, the staff were extremely friendly and the rooms were clean. We enjoyed our stay. The drink and food prices were pricey which forced us to eat out at the local restaurants. There were 14 of us so eating in would have been very pricey. I do understand that the resort has... More 

Review collected in partnership with this hotel

Helpful?
Thank ronettaj
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review our property. We are glad that you loved our facilities and that you liked the service provided by our staff. Thank you for your suggestions about the entertainment by the pool area, as they help us to identify areas of opportunity to enhance our guest's experience. Thank you again for your feedback... More 

Ogallala, Nebraska
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Couldn't ask for a more friendly and helpful staff! From the moment we checked in to the time we departed, everyone was great. The head concierge made numerous arrangements for us to expierence some fun things while in Puerto Rico. He was amazing! Loved that the beach was just a walk across the property. The pool area was beautiful and... More 

Helpful?
Thank jlk31011
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your positive comments about our staff and our property. We greatly appreciate your feedback and we’re glad to read that you found our team helpful and friendly. We hope you will come back and visit us soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $187 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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