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InterContinental San Juan

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InterContinental San Juan
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2,233 Reviews from our TripAdvisor Community

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Showing 2,119: English reviews
Pittsburgh, Pennsylvania, United States
Reviewed yesterday NEW

we stayed in this hotel one night before departing on a cruise. The rooms are clean, spacious and the bed was heavenly. We had a party of 8 and only 1 room was delayed. I had a problem in which I was referred to the hotel manager. A polite young woman that I would be pleased to have run my...

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Helpful?
Thank Donna C
Leroy, Ohio
Reviewed yesterday NEW

We stayed at the InterContinental San Juan the night before our cruise departed. The front desk was very friendly & welcoming and helped us get into our room as soon as possible in the mid-afternoon. They honored our request for a higher floor - I think we were 2nd from the top! The room was beautiful. Very spacious with a...

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Thank jamb28
Marstons Mills, Massachusetts
Reviewed yesterday NEW

Take a left out of the property and onto the beach. Walk down to the food stand and have the best chicken and pork on a stick and empanadas ever! Pool bar has a great 2 for 1 happy hour from 12-6 daily.

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Thank DKGarran
Reviewed 2 days ago NEWvia mobile

Lovely hotel, room accommodations are comfortable & clean. Fun, beach party atmosphere. Two things to beware... the lack of water, not just water pressure, while showering in the room. At times, the water pressure would reduce to the point that no water would flow for more than 30 seconds! Happens multiple times during one 5 minute shower. Possible due to...

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2Thank Kathleen G
Reviewed 2 days ago NEWvia mobile

We stayed here several years ago and it was much better then. We arrived at 330pm and did not get a room until 7pm. They offered us a late checkout for the inconvenience. Our room smelled musty and the vinyl headboards smelled so bad it was hard to sit on the bed. The floor was dirty in the room along...

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1Thank Mike H
Tuscaloosa, Alabama
Reviewed 3 days ago NEW

The InterContinental San Juan in Isla Verde was the perfect location for our spring break getaway. It is located minutes from the airport. The beach is beautiful and there were chairs available for hotel guests. The lagoon pool is AMAZING. It is one of the most beautiful hotel pools I have ever seen. The view from the room was beautiful...

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Thank Lindsey B
Albany, New York
Reviewed 3 days ago NEW

This property is only minutes from San Juan airport with many choices on property and within walking distance. Great for families as well as couples looking for privacy. Beach is beautiful with attentive service for guests. Access to recreation on the beach. Great stretch of beach to walk, people watch, swim, enjoy! Rooms are comfortable and clean, food is good...

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Thank Traveler1257
Arlington, Virginia
Reviewed 4 days ago NEW

On our last day in Puerto Rico, we had to checkout of our guesthouse by 11 am, but our flight wasn't until 7 pm. We didn't want to waste our last day of vacation, so we did some quick research online and found a great option at the InterContinental. The hotel will check you into a room for the day...

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Thank Scott B
Brooklyn, New York
Reviewed 5 days ago NEW

Great service, great accommodations. awesome staff and property. loved the cleaning service. the room was very adequate and roomy. I would recommend this hotel to any of my friends and family. we have come to stay at this hotel many times before and we always leave satisfied and very happy. the staff is always knowledgeable and helpful and even go...

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Thank ajimarie
bslk18
Reviewed 5 days ago NEW

Please just put the real price on the website. You don't need hide behind a bunch of hidden charges and fees to trick travelers. Getting an outrageous bill at the end of the stay soured my vacation. The hotel is beautiful and front desk staff is ok.

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1Thank bslk18
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to review your stay with us. We regret to hear that your experience was not to your entire satisfaction. Please note that information about our rates and applicable charges are available in our official website and is provided as well by our reservations department, and once in property by our front office staff during...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $170 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Booking.com, TripOnline SA and Jetsetter so you can book your InterContinental San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental San Juan staff and other travelers.
111 questions
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Questions? Get answers from InterContinental San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“My husband did not like the pillows. ”
 of 5 bubbles Traveler1257, 3 days ago | Read review
“Apparently the low rise wing has the updated rooms”
 of 5 bubbles brucewbeck, 1 week ago | Read review
“Never had a problem with the rooms, all are great!!!”
 of 5 bubbles 153sandrav, 1 week ago | Read review
“King Bed with Beach view 11th floor. Excellent view, nice breeze and Quiet do to the fact it faced the Beach and not the City.”
 of 5 bubbles Personthatlikesfood, 1 week ago | Read review
“The wall are very thin you can hear everything going on in the room next to you some time it sound like they were in my room lol The bathroom needs to be up dated a little bit ”
 of 5 bubbles C8643UNjohnf, 1 week ago | Read review
5 of 5
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