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    The Ritz-Carlton, San Juan

    6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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    8/6/2017 8/7/2017
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    $339
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    Traveler (1537)
    Pool & Beach (445)
    Room & Suite (339)
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    Overview
    • Excellent50%
    • Very good27%
    • Average14%
    • Poor5%
    • Terrible4%
    Travelers talk about
    “blt” (246 reviews)
    “il mulino” (235 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Butler Service
    Casino
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, San Juan
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    Hotel packages
    San Juan Marriott Resort & Stellaris Casino
    6,356 reviews
    #8 of 47 hotels in San Juan
     
    The St. Regis Bahia Beach Resort
    1,411 reviews
    #1 of 4 hotels in Rio Grande
     
    El Conquistador Resort, A Waldorf Astoria Resort
    7,583 reviews
    #2 of 4 hotels in Fajardo
     
    Wyndham Grand Rio Mar Beach Resort & Spa
    7,094 reviews
    #2 of 4 hotels in Rio Grande
     
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (3,202)
    Traveler rating
    Traveler type
    Time of year
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    1 - 5 of 3,124 reviews

    Reviewed yesterday

    My family of four really enjoyed our vacation of four to Puerto Rico. The Ritz met all of our expectations except that on the final day our room did not get cleaned. However, as soon as we made guest services aware at 9:00 they came...More

    Thank Todd H
    Reviewed yesterday via mobile

    Stayed here for a business conference. The staff was Amazing!!! Front desk personnel were friendly and helpful, we never opened a door for ourselves, concierge people made our trip to Old San Juan a local experience!! Even the cleaning staff greeted us as we went...More

    Thank Pete K
    Reviewed 2 days ago

    Do not understand how people rate this property so high. The Good (only thing keeping the property one notch above terrible) : The staff is helpful and friendly, pool and beach are very nice. Lobby services and restaurants a little expensive, but nice quality and...More

    1  Thank PLL5626
    Response from Jackie V, General Manager at The Ritz-Carlton, San JuanResponded yesterday

    Dear Paul L, I would like to thank you for your candid feedback about your recent experience. I am happy to read that our staff is helpful and friendly, that you enjoyed the pool and beach, and the offerings at our lobby lounge. I am...More

    Reviewed 4 days ago

    This is an ideal place for a few days, or if you've rented a car (a rental agency adjoins the property). But if you are taxi dependent, there is next to nothing locally. PR taxis are expensive for the distance. Beach is kept immaculate, neighborhood...More

    Thank LAMarrero
    Reviewed 1 week ago via mobile

    Prior to my arrival, based on some the less flattering reviews I read on Tripadvisor. In the past month I have been to Spain, Italy, Amsterdam and San Juan. I am a seasoned traveler well versed in luxury accommodation. If you are contemplating stay at...More

    2  Thank vmb26
    San Juan Marriott Resort & Stellaris Casino
    6,356 reviews
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    1,411 reviews
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    El Conquistador Resort, A Waldorf Astoria Resort
    7,583 reviews
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    Wyndham Grand Rio Mar Beach Resort & Spa
    7,094 reviews
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Casino and Gambling
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • $261 - $911 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Casino Hotel in Isla Verde
    • #3 Business Hotel in Isla Verde
    • #3 Spa Hotel in Isla Verde
    • #4 Family Hotel in Isla Verde
    • #5 Luxury Hotel in Isla Verde
    • #5 On the Beach Hotel in Isla Verde
    • #5 Romantic Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 416
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, TripOnline SA, Cheap Tickets, Cancelon, getaroom.com, Hotwire and HotelQuickly so you can book your The Ritz-Carlton, San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Ritz-Carlton San Juan Hotel Isla Verde ,
    • Ritz-Carlton San Juan Hotel, Spa And Casino ,
    • Ritz Carlton Carolina ,
    • Carolina Ritz Carlton ,
    • Ritz Carlton Puerto Rico ,
    • Ritz Carolina ,
    • The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
    Add Photo Photos
    Traveler (1537)
    Pool & Beach (445)
    Room & Suite (339)
    Dining (99)
    Hotel & Grounds (894)
    Bathroom (43)
    Family and Play Areas (5)
    Business Center & Event Rooms (2)
    Nearby
    Sponsored by:
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    .26 miles away
     
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    Nearby Restaurants
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    .20 miles away
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    .01 miles away
    Las Canarias
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    .14 miles away
    Nearby Attractions
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    126 reviews
    .85 miles away
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    272 reviews
    .05 miles away
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    .64 miles away
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    20 reviews
    .27 miles away
    Ask a question
    Questions & Answers
    TravvelBug
    July 22, 2017|
    Answer Show all 5 answers
    Response from panter98 | Reviewed this property |
    The beds were very comfortable.
    1
    Vote
    pinkbookworm
    July 17, 2017|
    Answer Show all 12 answers
    Response from Paul M | Reviewed this property |
    Not rocky at all. Soft sand, clear water and with the Ritz, tables, chairs and umbrellas wherever you want them. Go!
    0
    Votes
    Fischerblvd
    June 1, 2017|
    Answer Show all 5 answers
    Response from kimlX7200FW | Reviewed this property |
    Yes, they are provided at noon until 10pm. The only issue was if you wanted a drink on the beach you had to walk back to the club. They did not over club level on the beach which I found annoying.
    1
    Vote
    Room Tips
    "We had a less expensive room on the city side but found it very quite and comfortable."
    Read review
    "3rd floor or above for the views"
    Read review
    "ocean view"
    Read review
    "choose a different hotel"
    Read review
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