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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
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2,846 Reviews from our TripAdvisor Community

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Showing 2,786: English reviews
Weston, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

This was an unforgettable vacation! From the moment my family and I arrived at the Ritz-Carlton, Jean-Pierre, the doorman, greeted us with the biggest smile and welcomed us to the hotel. He was not only professional but truly took the time to get to know us. From there we had the pleasure to meet Juan and Yanira at the front... More 

Helpful?
Thank Daiana D
Daytona Beach, Florida
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Service, Service, Service!!!!!! Amazing!!! This was my 12th time in the island in the last four years ( business) I stayed at other venue which is now been renovated. and never in a million years would of thought that this type of service was even available anywhere in the world, to point one instance, I was talking to a friend... More 

Helpful?
Thank Nando M
Hackensack, New Jersey
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 days ago NEW

Overall it is nice but it definitely needs some renovations, which I know they are working on (i.e. the pool is green like many other reviewers mentioned). It is about 15-20 minutes from Old San Juan. Close to the airport. Not a ton of stuff within walking distance if you are planning on leaving hotel, but we were actually able... More 

Helpful?
Thank Kristy S
Roslyn, PA
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Ritz from 8/20/16-8/27/16 and it was fabulous! We had no expectations for this trip, the main goal was to de-stress and relax on the beach or pool. Upon arriving at the hotel to check in, we were greeted with drinks (mimosas for me and my husband and a lemonade for my 6 yr old daughter). Our... More 

Helpful?
Thank kiingb
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “kiingb”, I am happy to read that you had a nice experience at our resort. Thank you for describing your vacation, beach, pool, outlets and the destination. I appreciate your feedback about the pool menu and the pricing of the drinks. We will definitely look into it. I am glad to read that both, Antonio and Christian took good... More 

JAMAICA
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Love the ritz Carlton San Juan really close to the airport was on business but had some they have very nice lobby bar serving some great dishes some sushi and also great drinks great pool and a great view of the beach it also has a casino that is playing live music on the weekend

Helpful?
Thank PHILRENA
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “PHILRENA”, I love your title, “business and pleasure”. On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña Communications Manager More 

Boston, MA
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We (family of 4 with 2 teenagers) just returned from a 5-night visit to the Ritz Carlton San Juan. I chose it primarily because it was offered as part of a Jet Blue Getaway and it had a "Certificate of Excellence" from Trip Advisor. We had 2 rooms on the 7th floor, which were very nice and comfortable, but as... More 

Helpful?
Thank SwimSing
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “SwimSing”, I am happy to read that you had a wonderful experience at our resort. I love of how you remind everyone of the easy travel and how quickly you were on the beach. Thank you for describing your vacation, beach, pool, and outlets. Thank you for mentioning our employees being polite, friendly and accommodating, hearing your comments means... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Me and my wife stayed here from July 17th until the 21st. We absolutely loved the property and the service. Everybody was so nice and helpful. Breakfast is very good and has plenty of choices. The room was so nice and we could see the beach from it. The pool has a green color which is not ideal however its... More 

Helpful?
Thank Juan C
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Juan C”, Thank you for being our guest and sharing your experience. I appreciate you highlighting the room and the cleanliness; I will share with the housekeeping and engineering team, who will be happy to know that their work is being recognized. We will recognize Madeline and Gabriel for going above and beyond, as well as the front desk... More 

Potomac, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

You know how a brand such as The Ritz-Carlton sounds so wonderful right? Well this so called "resort" barely deserves to have name Ritz as well as being classified as a resort from hotels rooms with peeling wall paper, obvious cheap fixes, fire hydrants on the roof, a lovely red stain on the marble floors in the bathroom, and obvious... More 

Helpful?
1 Thank NeutralParty64
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “NeutralParty64”, I am very sorry we disappointed you in your recent visit with us. We are continuously improving our facility to ensure our guests have a wonderful stay with us, our next project, the resurfacing of our pool. I am happy to read that our employees were wonderful, exactly what you expect from a Ritz-Carlton. I wish that next... More 

San Juan, Puerto Rico
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Most luxurious resort in Isla Verde. Great for romantic weekend with excellent facilities, wonderful rooms, delicious dining choices and very professional and friendly service. Very spacious rooms with excellent amenities. Resort is located in the best part of Isla Verde

Helpful?
Thank aprendaaviajar
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “aprendaaviajar”, I love your title, “"Best Getaway for Romantic Weekend"”. On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña Communications Manager More 

Trujillo Alto, Puerto Rico
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I decided to stay this weekend at one of the hotels in our island and we opted for the Ritz Carlton since every time we travel we stay in them and they offer excellent service. Arriving at the Hotel we parked at the entrance of the hotel to leave our bags and not a single one of... More 

Helpful?
1 Thank Keny1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Keny1”, I would like to thank you choosing a “staycation” on our beautiful Island of Puerto Rico at our resort. I am very sorry to hear that your arrival was not what you came to expect and I have addressed the lack of attention at your arrival with my team. The warm welcome is a very important step for... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $243 - $768 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
Hotel Style:
#2 Casino Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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