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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
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2,842 Reviews from our TripAdvisor Community

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Showing 2,782: English reviews
JAMAICA
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed today NEW via mobile

Love the ritz Carlton San Juan really close to the airport was on business but had some they have very nice lobby bar serving some great dishes some sushi and also great drinks great pool and a great view of the beach it also has a casino that is playing live music on the weekend

Helpful?
Thank PHILRENA
Boston, MA
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We (family of 4 with 2 teenagers) just returned from a 5-night visit to the Ritz Carlton San Juan. I chose it primarily because it was offered as part of a Jet Blue Getaway and it had a "Certificate of Excellence" from Trip Advisor. We had 2 rooms on the 7th floor, which were very nice and comfortable, but as... More 

Helpful?
Thank SwimSing
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Me and my wife stayed here from July 17th until the 21st. We absolutely loved the property and the service. Everybody was so nice and helpful. Breakfast is very good and has plenty of choices. The room was so nice and we could see the beach from it. The pool has a green color which is not ideal however its... More 

Helpful?
Thank Juan C
Potomac, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

You know how a brand such as The Ritz-Carlton sounds so wonderful right? Well this so called "resort" barely deserves to have name Ritz as well as being classified as a resort from hotels rooms with peeling wall paper, obvious cheap fixes, fire hydrants on the roof, a lovely red stain on the marble floors in the bathroom, and obvious... More 

Helpful?
1 Thank NeutralParty64
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “NeutralParty64”, I am very sorry we disappointed you in your recent visit with us. We are continuously improving our facility to ensure our guests have a wonderful stay with us, our next project, the resurfacing of our pool. I am happy to read that our employees were wonderful, exactly what you expect from a Ritz-Carlton. I wish that next... More 

San Juan, Puerto Rico
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Most luxurious resort in Isla Verde. Great for romantic weekend with excellent facilities, wonderful rooms, delicious dining choices and very professional and friendly service. Very spacious rooms with excellent amenities. Resort is located in the best part of Isla Verde

Helpful?
Thank aprendaaviajar
Trujillo Alto, Puerto Rico
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband and I decided to stay this weekend at one of the hotels in our island and we opted for the Ritz Carlton since every time we travel we stay in them and they offer excellent service. Arriving at the Hotel we parked at the entrance of the hotel to leave our bags and not a single one of... More 

Helpful?
1 Thank Keny1
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Keny1”, I would like to thank you choosing a “staycation” on our beautiful Island of Puerto Rico at our resort. I am very sorry to hear that your arrival was not what you came to expect and I have addressed the lack of attention at your arrival with my team. The warm welcome is a very important step for... More 

Muscle Shoals, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We had a four night stay at the Ritz-Carlton - Carolina Puerto Rico. This was a beautiful older hotel. We were on the 3rd floor with a ocean front balcony view. Our balcony also offered a corner view of the pool area. We had the best of both worlds - The sunsets and sunrises were breath taking - all from... More 

Helpful?
1 Thank 972Rebecca
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “972Rebecca”, Thank you for being our guests and for taking the time to write a very detailed review. I will definitely share with our Ladies and Gentlemen, and they will be happy to hear that we provided the service you came to expect. I appreciate your wonderful comments about the guest rooms, I happy to read that you enjoyed... More 

Washington DC, District of Columbia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've stayed at Four Season's, Sofitel's, Hilton's, Hyatt's, Ritz's, Trump Plaza's, Marriott's etc. all over the world. This is the creme dela creme! Staff was magnificent! So friendly so caring, bent over backward for all of our needs. The facility was spotless, they had 24-hour heated pools and hot tubs, which most hotels don't offer. The 2am swims were breathtaking.... More 

Helpful?
Thank Madstamina
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Madstamina”, I am happy to read that you had a wonderful experience at our resort. I love of how you remind everyone of the easy travel and how quickly you were on the beach. Thank you for describing your vacation, beach, pool, outlets and the spa. Our chefs will be thrilled to hear that you enjoyed the choice of... More 

Vienna, Virginia
Level Contributor
59 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have never stayed more than one night at any other Ritz but we thoroughly enjoyed our 6 night stay here. We got two rooms on the 7th floor (partial ocean view but no balcony) and the floor was nice - we could hear people in the hallway (other reviewers complained of noise) but we never heard anything to wake... More 

Helpful?
Thank jocelynhsu
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “jocelynhsu”, I appreciate the wonderful review you wrote about your experience with us during your family vacation. I am happy to read that our staff made a difference, making your stay a memorable one. The Food and Beverage Team will be happy to know that the meal at Ocean Bar and Grill was fantastic and that you enjoyed the... More 

Brooklyn, New York
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed for 5 nights over one of the busiest weeks of the year mid-February, and we're disappointed with our choice of hotel for a few reasons. While location is convenient to airport, just a short walk down the beach is literally next door to the runways. More importantly, the hotel is a 30-40 minute taxi ride from downtown San... More 

Helpful?
Thank Jardiniste
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Jardiniste”, I would like to thank you for sharing your comments about your February vacation. I truly appreciate your feedback. We continuously focus on guest observations to make the necessary adjustments. We have worked on improving the busy time check-in process, the breakfast experience as well as the communication of the cabana pricing. Every year we have several projects... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $243 - $758 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
Hotel Style:
#2 Casino Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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