Full view
View all photos (1,906)1,906
360
Panoramas (6) 
Room & Suite (413)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, San Juan
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 15 in Isla Verde
Location
4.2
Cleanliness
4.4
Service
4.4
Value
3.6
GreenLeaders GreenPartner
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
Location
Full view
86Good for walkers
Grade: 86 out of 100
34Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
6961 Ave Gobernadores, Isla Verde, Carolina 00979 Puerto Rico
Getting there
Rental CarsSee rental cars from $72/day
3261Reviews124Q+A100Room tips
Reviews
Traveler rating
- 1,588
- 885
- 474
- 180
- 134
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Sort by:
Most Recent
Family and I stayed here prior to the devastating hurricanes that damaged so much of the beautiful island of Puerto Rico. Service was impeccable. Staff was friendly and helpful. Amenities were extraordinary. Definitely a place to revisit to be pampered and treated like royalty. After major renovations I believe this hotel is set to reopen in October 2018. We returned to Puerto Rico for vacation in July 2018 and they were still working on this property so we had to stay at a comparable hotel nearby. Can’t wait to return and enjoy ourselves again.
Read more
Date of stay: September 2017Trip type: Traveled
Helpful
I've stayed at a handful of Ritz Carlton locations, this location is very beautiful but not up to Ritz standards in my opinion.. Compared to the service Grand Cayman, Aruba and Cancun this place doesn't meet up to their standards, but it is a nice property.
Read more
Date of stay: July 2018Trip type: Traveled
Helpful
We had a Family Reunion celebrating my father's 88th Birthday. The rooms and service was great and we loved BLT Restaurant. The pool was great but the ocean rocky and not like the Caribbean sea in the US VI
Read more
Date of stay: November 2017Trip type: Traveled
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
We had a week long stay and because I am a creature comfort person i was satisfied they did not disappoint;we shopped at Tiffany’s little Switzerland And the sales representative where so gracious and kind it was very clean I loved the beach front the guests where pleasent and friendly the choice of activities was pretty decent and our room was comfortable only thing I would do differently is book a balcony WARTER front view. I can’t wait till it’s up and running again. HENRY AND TYLEAH JOSEPH 🤗😍🙌🏽
Read more
Date of stay: August 2017Trip type: Traveled
Helpful
My family of 6 stayed in 2 rooms at this hotel. We found the entire hotel quite lovely, the staff very friendly and the pool and beach areas were gorgeous indeed. Also walking distance to quite a few restaurant options which was great! Can't wait to go back. Our hearts go out to the people of Puerto Rico and we pray for a strong recovery.
Read more
Date of stay: July 2017Trip type: Traveled
Location
Service
Sleep Quality
2 Helpful votes
Helpful
We had a nice stay here. Decent property. The casino was very nice but was kind of small. The restaurants were all nice and the spa and the gym satisfied us. If I was in San Juan I would stay here again
Read more
Date of stay: August 2017Trip type: Traveled
Helpful
Near SJU and outside the heavy traffic area of San Juan. Excellent service. Great beach on property. Nearby great restaurant El Metropolitano. Quiet location. Pricey breakfast but there are several restaurants nearby with more reasonable prices.
Read more
Date of stay: November 2017Trip type: Traveled
Helpful
We had booked 2nights at this property to start our 2 weeks long vacation. My husband and I were to spend two nights to start our trip before transfer to another Ritz property. After 10 nights at the Dorado Beach Reserve we were to come back to the Ritz San Juan property to overnight before our flight home. The after effects of hurricane Maria made our trip to Puerto Rico impossible. Best laid plans ! .... I just wanted to comment on the amazing customer service I received while first researching the accommodations, prior to booking our suite and the ease of cancelation. We were disappointed to miss what was to be an amazing trip and deeply saddened for all the people of Puerto Rico. Hoping to be back soon....
Read more
Date of stay: November 2017Trip type: Traveled
Service
2 Helpful votes
Helpful
I went with a friend for a quick 3 day vacation. The pool area is beautiful and the bar made sure we were never hungry or thirsty. The breakfast at the hotel is also a massive spread with mimosas that you can take to the pool too. There are also great restaurants in the resort, our favorite one being the Italian one.
Read more
Date of stay: May 2017Trip type: Traveled
Value
Sleep Quality
1 Helpful vote
Helpful
The island of Puerto Rico is (was:( so beautiful and the people are very friendly and welcoming. The Ritz Carlton is outstanding and the service superb. I really loved the pool and beach. The one thing that I found annoying is that it's literally across from the airport so you hear planes frequently. An odd choice to build, but that is the only negative of the property.
Read more
Date of stay: October 2017Trip type: Traveled
Value
Rooms
Service
Helpful
ALSO KNOWN AS
ritz-carlton san juan hotel isla verde, ritz-carlton san juan hotel, spa and casino, ritz carlton carolina, carolina ritz carlton, ritz carlton puerto rico, ritz carolina
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
416
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, San Juan
Which popular attractions are close to The Ritz-Carlton, San Juan?
Nearby attractions include Carolina Beach (0.1 miles), Pine Grove Beach (0.1 miles), and La Playita Bar - Hotel La Playa (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, San Juan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Ritz-Carlton, San Juan?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, San Juan?
Yes, parking is available to guests.
What are some restaurants close to The Ritz-Carlton, San Juan?
Conveniently located restaurants include Hijole - Cocina Mexicana (Isla Verde), Piu Bello, and Metropol Restaurant Isla Verde.
Are there opportunities to exercise at The Ritz-Carlton, San Juan?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, San Juan?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, San Juan offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, San Juan?
Many travelers enjoy visiting Fortín de San Jerónimo del Boquerón (4.9 miles), Antiguo Acueducto Rio Piedras (4.7 miles), and Henry Klumb House (3.3 miles).
Does The Ritz-Carlton, San Juan have any great views?
Yes, guests often enjoy the harbor view available here.
Is The Ritz-Carlton, San Juan accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.