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The Chalet Guesthouse and Studio

Traveler (52)
Room & Suite (11)
Dining (9)
Overview
46 - 50 Portland Rd, Medlow Bath, New South Wales 2780 Australia See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Family Rooms
Banquet Room
3.5 Star accommodation
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Rooms
Dec 2Dec 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(147)
Traveler rating
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Susie D
3011
Reviewed 2 weeks ago
This accommodation was peaceful, exceptionally clean, comfortable with a great ambience. The old-world decor is packed full of interesting objet d’art. It was the perfect place for me to stay and David made me most welcome.
Thank Susie D
Response from David S, Owner at The Chalet Guesthouse and Studio
Responded 2 weeks ago
Hi Susie, It was a pleasure meeting you and I am very happy to see you enjoyed your stay at The Chalet. Kind regards David
Shelley M
10
Reviewed 2 weeks ago
The Chalet Guesthouse is located in a beautiful peaceful street in Medlow Bath. It was easy to find and get parking. The grounds were leafy and well looked after.
I checked in at 13:30 on a Saturday but unfortunately left at around 17:30 the same day. That’s how bad this place turned out to be. The rooms weren't not sound proof, so a conversation between two people in the next room sounds as though they’re actually in the same room with you. No TV in the room in the event that you did want to watch something.There was a poky communal sitting\TV room with “old house smell”, but again with the TV on at a moderate volume and the door closed the sound could be heard in our room across the hall
The man at Reception didn’t even appear mortified that we wanted to check out after a only a few hours nor did he offer any of our money back. Wasn’t expecting the full amount, but an offer would have been nice.
Seriously consider giving this place a miss
Thank Shelley M
Response from David S, Owner at The Chalet Guesthouse and Studio
Responded 2 weeks ago
Dear Shelley, I am sorry to hear this. I was actually mortified at the time but I do try to maintain composure at all times. I was not able to offer a refund for two reasons, one being you had selected a pre-paid option when booking via Booking.com that has no refunds as one of the booking conditions (If you book using the standard hotel collect option then partial refunds are available), plus you had been in the room for a few hours as mentioned, so I needed to clean it again before I could let it resell and as it was late afternoon on a Saturday I did not have an opportunity to do this. If your booking had come through as a standard booking I would have done a partial refund. I can provide further clarification on this if you wish to contact me directly for the details to help you with future bookings at other venues. I try to make it clear to all potential guests that we do not have TVs in the guest rooms and I have checked that our various listings do not mention any TVs in rooms. Many of our guests compliment us for not having a TV in their room, but they do have free WiFi and I do know some guests stream programs. We have never had TVs in the rooms and it is only about once per year that we receive a complaint on this topic. Your husband mentioned you were disturbed by the noise from the room next door and I offered to talk to the other guests but I was advised it would not be of any help. This is an historic home and it is not possible to rebuild the walls between rooms to make them as silent as new hotel standards, but I am always willing to ask other guests to be mindful of noise if anyone ever brings it to my attention. It is unfortunate that you had a bad experience and that this place is not one you enjoyed. Many people do enjoy their stay and recommend us very highly. We also have many return customers and as it turns out 4 of the other rooms that weekend were regular visitors.
angeloandream
Sydney, Australia
4218
Reviewed Oct 7, 2018
We fortunately stayed - ( after getting a cancelled room/stay) at “The Chalet Guesthouse & Studio” for two days in early October and were very relaxed with the wonderful hosts David S. and David M.; we also enjoyed the beautiful, diverse Art collection, elegant and comfortable, period decor rooms and the heritage building history with its unique features. The large garden with birds, flowering trees, sculptures, etc. after a recent good rainfall was a delight!

We loved the Friday dinner expertly cooked by Chef David and the excellent service by host David S. Nothing was too much trouble, even on a very busy evening’s service.
Bookings are definitely advised for the Restaurant for Friday & Saturday dinners.
Our Menu was very tasty, fresh great quality produce used and of generous servings. Wine was very good also.
Breakfast the next two mornings was a selection of the usual cereals, muesli, fruit, toast, jams, etc and teas and on offer is plunger coffee. A pre-ordered choice of cooked breakfasts meals is available at a minimal price.

The Beautiful dining room - filled with an impressive Art collection, including many ceramics and also many of host David Middlebrook’s paintings- and with the fire burning brightly, also with the view of the birds feeding near the beautiful Rhododendron and Camellia flowering trees was a joy to all of us present.

This superb, warm, comfortable and interesting stay at an excellent price was our best ever experience in the Blue Mountains and we shall be returning soon!
Highly recommended to all who enjoy the Art and beautiful bush surroundings of nature.

Many thanks to the generous and wonderful hosts David S. (Manager) and David Middlebrook (Artist).

Best wishes,

Andrea & Angelo
(Sydney, NSW)

Thank angeloandream
Exploration795743
96
Reviewed Sep 22, 2018via mobile
This place is truely a sparkling gem in the small historic town of Medlow bath.

I came here for dinner and ordered the most delicious meal that left me satisfied on all levels. I’m pretty sure that the menus change every week so there is no running out of variety. David and David where excellent at what they did in pleasing the customers and where extremely polite.

Unfortunately I did not have the pleasure of staying there over night, but I do plan on doing so in the near future.

Thank you to all of the staff members at the chalet for giving me that wonderful experience!
1 Thank Exploration795743
Robyn E
Hamburg, Germany
15779
Reviewed Aug 25, 2018
When we arrived at the Medlow Bath train station, David very kindly picked us up as it was very windy and snowing. Both our room (#2) and the ensuite were wonderful. The (shared) sitting room opposite was cosy. The dining room, where we enjoyed our Continental breakfast, had a marvellous view of the garden. Loved the ambience, the decor and how approachable David was. The accommodation is roughly a 25-minute walk from Medlow Bath train station. Other than the Hydro Majestic Hotel and a cafe, there is no where else to eat. We caught the train to Katoomba where there is a wide selection of dining. (Taxi from Katoomba is roughly $22.)
Thank Robyn E
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About
Description
Built in 1892, The Chalet Guesthouse and Studio is a luxury accommodation venue of 4 star quality set in extensive private gardens in the quiet village of Medlow Bath. The Chalet is only minutes from the major More attractions of Wentworth Falls, Leura, Katoomba, Blackheath and Mt Victoria. It is close to the historic Jenolan Caves and is an ideal base for bush walking, sight-seeing, boutique shopping, fine dining or exploring the complex diversity of the Blue Mountains and its environs. Our restaurant can be available if booked in advance. The interior is a private art gallery with an extensive private collection on display. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Banquet Room
Non-Smoking Hotel
Refrigerator in room
Pool
Beachfront
Room Service
Bar/Lounge
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
7
Price range
$104 - $125 (Based on Average Rates for a Standard Room)
Location
Australia > New South Wales > Blue Mountains > Medlow Bath
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
7
Price range
$104 - $125 (Based on Average Rates for a Standard Room)
Location
Australia > New South Wales > Blue Mountains > Medlow Bath
Photos
Traveler (52)
Room & Suite (11)
Dining (9)
Family and Play Areas (1)
Nearby
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Nearby AttractionsSee all nearby attractions
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Questions & Answers
Ask a question
StreetSweeper
January 9, 2018|
AnswerShow all 2 answers
Response from 991jamesp991 | Reviewed this property |
Don’t know. I suggest you contact the owners. They are very responsive.
0
Votes
cassietiffyangie1
May 31, 2015|
Answer
Response from David S | Property representative |
Hi, The Chalet Guesthouse has been in operation since the 1920s, initially under other names, but it has been known as The Chalet for a number of decades now. There is a brief history on our website. Regards David
1
Vote
Room Tips
"Room No 3 was perfect! Large, nice bathroom, pleasant view, private, quiet."
968susied
2 weeks ago
Read review
"Room #2 (next door to front door)"
RobynE920
Aug 25, 2018
Read review
"We have stayed in a various rooms - all good, some bigger than others but all comfortable."
BarryR465
Jul 29, 2018
Read review
"Only 7 rooms, so I doubt you could go wrong!"
991jamesp991
Oct 20, 2017
Read review
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