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Cannards Well

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163 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Essex, United Kingdom
Reviewed July 10, 2016 via mobile

Window had damp patches.Room had broken light fittings, and mould on bathroom walls.Dirty carpets and thick layers of dust on skirting. Wasn't keen to drink or eat there, poor hygiene. Although the manager was very friendly and welcoming

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Helpful?
Thank beaniebooboo
Cannards-Well, Manager at Cannards Well, responded to this review

Hello and thank you for your review. I am extremely disappointed to read of the things that were wrong, and I will make immediate efforts to address these problems. Things should not be as described, and I will ensure that we address those things straight away. Thank you for bringing them to my attention. Regards Ian Hotel Manager

Nottingham, United Kingdom
Reviewed July 5, 2016

Was the room and bed clean, yes. Did the lights work, yes. Did the shower work, yes, but the doors kept falling off. Was breakfast at 6am good, yes very. was it a single room, yes, was it a single bed, YES! Was the bed old and uncomfortable yes. Was the fee for the room cheap, yes. Were the staff...

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Helpful?
Thank RJandJBW
Cannards-Well, Manager at Cannards Well, responded to this review

Thank you for your review. Firstly, may I apologise that the bed wasn't to your satisfaction. I will make investigations about this matter and arrange for the offending bed to be changed to something more comfortable. With the summer upon us we do as a matter of course give thin duvets, as guests find heavier ones very hot and cumbersome...

St Peter Port, United Kingdom
Reviewed July 2, 2016 via mobile

Arrived on a Friday afternoon to a pub with no one around except one person behind bar on laptop. Very cheerful gave my wife and I a drink on the house. We ordered food and sat at one of the very dirty tables in the bar, most with plates etc... Still on them! Lunch of ploughmans was not very impressive...

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4Thank pmooney73
Cannards-Well, Manager at Cannards Well, responded to this review

Thank you for your review, if I can call it that. Firstly, when you arrived at the hotel I was dealing with bookings on the hotel computer system, which incidentally isn't a laptop, so we're not off to a very good start from that point. There are 5 tables in the bar, and ONE had plates on them from a...

Harrietsham, United Kingdom
Reviewed June 18, 2016

I had looked on Google for an economy single room for a B&B for an overnight stay for a nearby wedding, picked this, and telephoned the venue. The call was taken by a very professionally by a cheerful young lady who promised that I could arrive early as the booking-in time was the same as the wedding. On arrival I...

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Helpful?
Thank latebraker01
Cannards-Well, Manager at Cannards Well, responded to this review

Thank you so much for the review. It was an absolute pleasure to meet you, and we are glad you enjoyed your stay. We hope to see you again, and hopefully by that time I will have learnt the chords to House of the rising sun.. Ian Gibson Manager

Exeter, United Kingdom
Reviewed June 13, 2016 via mobile

Lovely little place, staff are so friendly and welcoming. From the moment you walk through the door to when you leave. Stayed here as was visiting longleat for a couple days ( Hotels about 20 minute drive from longleat) Had food in the bar down stairs - only thing wrong with it was there was to much to eat! Also...

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Helpful?
Thank Alice T
Cannards-Well, Manager at Cannards Well, responded to this review

Hello Alice, Thank you so much for your lovely review. I am pleased you all enjoyed your stay, and found ( on the whole ) everything to your satisfaction. You are correct that we are undergoing refurbishment and improvements, and we certainly strive to keep improving, which recent reviews suggest are going down very well with our guests. We hope...

Maidstone, United Kingdom
Reviewed June 12, 2016 via mobile

This place is a little gem from home. Immediately on arrival we had a warm friendly welcome and was taken straight to our room. The room was clean, spacious and ready to go with no issues. Ensuite toilet and shower room which was spot on as well. The guys that run Cannards Well are so friendly, and absolutely nothing was...

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Helpful?
Thank Lee F
Cannards-Well, Manager at Cannards Well, responded to this review

Hello Lee, Thank you so much for your wonderful review. It was certainly our pleasure to look after you, and the team are really pleased you enjoyed your stay and felt welcome and at home with us. We look forward to seeing you again soon, Ian Manager

Lymington, United Kingdom
Reviewed May 22, 2016

Mum and I stayed overnight, en route to visiting family. We arrived after a rather stressful drive and the owner immediately changed our room to one he thought we'd find more relaxing. He also sent up a tray of tea and biscuits to revive us. The beds were super comfortable, lovely white towels and lots of toiletries. Also if it's...

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Helpful?
Thank Aunty-Tora
Cannards-Well, General Manager at Cannards Well, responded to this review

Hello, and thank you for your review. We are really pleased you enjoyed your stay with us. It is pleasing when we see our efforts appreciated by guests. We look forward to seeing you soon, Ian

High Wycombe, United Kingdom
Reviewed May 8, 2016

I stay regularly at this hotel. The owner and his staff will do anything to help make your stay relaxed. Fantastic value for money. The range of ciders on tap makes it a cultural visit for any connoisseurs of the apple. The range is very impressive and always changing.

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Thank christimms2016
Cannards-Well, General Manager at Cannards Well, responded to this review

Thank you for your review. its nice to see you enjoyed yourself, and we look forward to seeing you again in the future.

London, United Kingdom
Reviewed May 3, 2016

Chosen so as to visit local amenities (Cheddar Gorge, Clark's Village, Wells Cathedral, Wookey Hole etc) Cannards proved to be an excellent choice. Both Jim the owner and Ian the manager provided a truly personal, informative and friendly environment not always experienced in other similar hotels. The quality of food was outstanding, dinner being cooked to order from an exhaustive...

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Helpful?
Thank Bruce C
Cannards-Well, General Manager at Cannards Well, responded to this review

Thank you so much for your kind review. Its so pleasing to get reviews which appreciate all the hard work we are putting in to improve the Cannards Well, and provide a much better service to our guests. We really hope to see you again soon. Ian

Reviewed April 27, 2016 via mobile

Stayed for two nights in March , lovely welcome , good food , with a range of choices on the menu . The same can be said with regards to drinks , with such a wide range of beers , lagers , ciders , wine , shorts etc available . nice room , plenty of parking . Good value ,...

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Helpful?
Thank Mark E
Cannards-Well, General Manager at Cannards Well, responded to this review

HI Mark E, Thank you for your kind review. It is pleasing when people let us know that we're slowly but surely getting there. We look forward to seeing you again soon, Regards Ian

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Cannards Well Hotel is situated within close proximity of the beautiful Cathedral cities of Wells and Bath, the caves at Wookey Hole and Cheddar, as well as the cornucopia of a shopfest at Clarke’s Village and not least the magic of Glastonbury.We have spacious suites benefitting from the full package of Sky channels, an evening in after a leisurely meal may be a fitting close to the day.Alternatively, our bar is stocked with locally sourced Ciders on draught, as well as beers from the West Country,. We pride ourselves on our selection of malts and cognacs, in addition to the quality and value of our wines.With no rush as to the time you rise and have breakfast, our aim is to make your stay highly enjoyable. ... more   less 

Additional Information about Cannards Well

Address: Cannards Grave, Cannards Grave, Shepton Mallet BA4 4LY, England
Location: United Kingdom > England > Somerset > Shepton Mallet > Cannards Grave
Price Range: $76 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Cannards Well 2*
Number of rooms: 18
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Questions & Answers

Questions? Get answers from Cannards Well staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No lifts and all the rooms are on the first or second floor.”
RanM-WD, Oct 3, 2016 | Read review
“Rear facing rooms and top floors would be quieter, but the two flights of stairs were challenging to us.”
927blairc, Aug 23, 2016 | Read review
“seemingly its quieter on top floor...we got used to the traffic after first night !”
marycD4550BD, Jul 30, 2016 | Read review
“Ask for one of the suites - Sky television and nice surroundings.”
christimms2016, May 8, 2016 | Read review
“Have one of the suites.”
T1484NNrobert, Jan 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question