We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Artisan Family Hotels & Resorts Collection Playa Esmeralda

Save
Share
Traveler (139)
Room & Suite (30)
Pool & Beach (15)
Overview
  • Excellent43%
  • Very good28%
  • Average14%
  • Poor8%
  • Terrible7%
Travelers talk about
“hot water”(2 reviews)
“sand dunes”(2 reviews)
“chachalacas”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from $98.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa Chachalacas hotels with availability
{"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "e75af3262ec54854bc6d3a5faa0846b1", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":844490,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[42444793],"additionalContentIds":[],"pollCount":0,"checkin":{"day":26,"month":8,"year":2018},"checkout":{"day":27,"month":8,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":126,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"e75af3262ec54854bc6d3a5faa0846b1","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":126,"lowestMetaPrice":98,"additionalPartner":false,"highestMetaPriceDisplay":126,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":126,"lowestMetaPrice":98,"highestMetaPriceDisplay":126,"hotelName":"Artisan Family Hotels & Resorts Collection Playa Esmeralda","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImU3NWFmMzI2MmVjNTQ4NTRiYzZkM2E1ZmFhMDg0NmIxIiwiQUlLIjoiMTkxZjQ3ZDZhOTY4NDBiMWFhMmMwNTJlN2Y1NzNlMmMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isMetaMarketingLandOnBookingFormEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "08/26/2018", "checkOut": "08/27/2018", "lowestPrice": "$98", "hasDates": true, "hacComplete": false, "contentIdMappings": {"42444793":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (146)
Filter reviews
18 results
Traveler rating
8
4
3
2
1
Traveler type
Time of year
LanguageEnglish
More languages
8
4
3
2
1
Show reviews that mention
All reviewshot watersand duneschachalacasmotorcyclespapoolswifiveracruz
FilterEnglish
Updating list...
1 - 5 of 18 reviews
Reviewed March 29, 2018 via mobile

This is touted as a luxury hotel and it is apparent that it could be. However, under the current management, there is much lacking. The beach is beautiful and they have plenty of lounge chairs for viewing. There is a nice, though small, pool as...More

Thank 253Lindab253
Response from Karen R, Operations Manager at Artisan Family Hotels & Resorts Collection Playa EsmeraldaResponded April 13, 2018

Dear 253Lindab253; We regret the inconveniences that mention us, we allow you to put your orders in motion to attend you personally in your next visit so that you can live a unforgettable full experience. Cordially greet Karen Ramirez Kramirez@artisanhotels.mx

Reviewed June 13, 2017

As always… you can find this hotel at: LAT 19°26'6.15"N LON 96°19'18.55"W This is the best hotel you will find at Chachalacas, Veracruz. Chachalacas is a very small town with quiet streets, friendly people and suburbs feeling. This town at first sight may look too...More

Thank Renan M
Response from Diego G, Director General at Artisan Family Hotels & Resorts Collection Playa EsmeraldaResponded June 27, 2017

Dear Mr. Renan. It was a great pleasure to see you here, in the name of all the staff i'd like to thank you for choosing us and we hope to see you here very soon. when you decide to come back you can contact...More

Reviewed June 7, 2017

My husband and I had a wonderful week! The Staff was very friendly and helpful. The rooms were very clean and modern. We had a great view of the pool and beach. The restaurant meals were superb. Juan, the chef, prepared gourmet meals especially for...More

Thank Heber G
Response from Diego G, Director General at Artisan Family Hotels & Resorts Collection Playa EsmeraldaResponded June 27, 2017

Dear Mr. Garcia. It was a great pleasure having you here, thank you for choosing us and we hope to see you very soon. Warm regards. Diego Gómez O. General Manager

Reviewed May 27, 2017 via mobile

If planning to visit Veracruz, this is a must!!! I'm not exaggerating when saying it's the BEST option... it is classy and cool. Small resort that only shows off with great service, comfy rooms and fun for family. No doubts at all, this is the...More

Thank Noelia C
Response from Diego G, Director General at Artisan Family Hotels & Resorts Collection Playa EsmeraldaResponded June 27, 2017

Dear Miss. Noelia. it was a pleasure having you here, in the name of the staff we want to thank you for choosing us as the best option to spend your vacations. we hope to see you very soon here at your home. warm regards....More

Reviewed March 5, 2017 via mobile

Staff was extremely helpful, friendly and polite. The rooms are beautifully designed with a jet tub facing the sea. The small refrigerator could not keep even a couple of beers cool, but after mentioning it to the staff they brought in another one that worked...More

1  Thank jiri r
Response from Miguel Angel S, Gerente at Artisan Family Hotels & Resorts Collection Playa EsmeraldaResponded March 8, 2017

Dear Jiji A: On behalf of all that we work in this hotel receive our most sincere thanks for your comment, which helps us to be better every day. We thank you for the time you took to write us which motivates us, we invite...More

View more reviews
About
Amenities
Top amenities
Beachfront
Pool
Free High Speed Internet (WiFi)
Room Service
Free Parking
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Business Center with Internet Access
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Indoor pool
Tennis Court
Details
Price range
$118 - $199 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$118 - $199 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (139)
Room & Suite (30)
Pool & Beach (15)
Dining (4)
Family and Play Areas (15)
Business Center & Event Rooms (3)
Questions & Answers
Get quick answers from Artisan Family Hotels & Resorts Collection Playa Esmeralda staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"They have coffee makers in the room and we liked to make our own morning coffee early in the morning."
320heberg
2 million years ago
Read review
"Make sure you ask for the spectacular ocean view."
marisam933
2 million years ago
Read review
"Is very good option to enjoy a nice family vacations."
Jucedohe
2 million years ago
Read review
"The suites have nice outdoor balconies, we got a lower cost room and were a bit jealous."
Schlabach85
2 million years ago
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing