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My husband contacted the hotel directly to ask if all the premier rooms had a balcony. The email we received back said yes, all the rooms have balconies, so my husband booked directly with the hotel. When we arrived at the hotel and shown our...More
Thank Sue D
Response from Cuenca_con_Caracter, Atención al Cliente at Hotel Leonor de AquitaniaResponded August 8, 2018
We appreciate your visit and that you made your reservation directly with the hotel. We apologize for the circumstances you talk about. As you indicate, we tried to put all the means at our disposal to solve them as soon as we had known of...More
Monday 30 July 2100. We have just come back from the hotel lenox de aquitania. We are staying in Cuenca. We ordered a lasagne de carne and three burgers. The chips were not cooked and the last burger was cold. When I sent back the...More
Thank Oisin M
Response from Cuenca_con_Caracter, Atención al Cliente at Hotel Leonor de AquitaniaResponded August 7, 2018
First of all, let us thank you for your visit. We apologize for the specific situation you are commenting on. Usually, all dishes come out of the kitchen in optimal conditions for consumption. On this occasion, we regret that it was not like that due...More
It was a surprise birthday stay for my boyfriend and he absolutely loved it! Amazing views from the balcony, good size comfortable room, jacuzzi in a bathroom, spa facilities. I have ordered massage for him with only 24 hours notice. Super helpful and friendly staff....More
Thank Aga G
Response from Cuenca_con_Caracter, Atención al Cliente at Hotel Leonor de AquitaniaResponded May 9, 2018
Thank you for choosing us for such a special occasion.
The hotel is located in the historic center of Cuenca with beautiful views over the Huécar's sickle and very close to the main tourist attractions.
We try that our clients have everything necessary to have...More
We are staying in the Leonor de Aquitania for 2 nights and very much enjoy our stay. It is kept in style, but maintained very well. Choose a room with views, as then you have stunning views over the valley. Rooms are comfortable and of...More
This Hotel is undergoing a full refurbishment, which I only found out about when there were issues with my room and I was told it was a room that was soon to be 'torn down'! The new areas like the reception and corridors look very...More