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I was left speechless by a few things, and not in a good way per se. No fitness center, not exactly multilingual staff, was hard to communicate with staff at times the English was broken if any, its fine the first day but frustrating on...More
We have stayed at Fenix Hotel for 5 days during a week at the start of July, the room (number 312) is very spacious with a balcony, an ensuite and wardrobes and air conditioning. Towels and showers gels were included. The beds were very comfortable!...More
Response from Jaime d, Director de Relaciones con Clientes at Hotel FenixResponded July 12, 2016
Dear Matty, thank you very much for your comments. It will be a pleasure for us to welcoming you again in our hotel. Best regards.
Very clean but the noise pollution from water or waste pipes above our bed made for a real bad sleep , impossible in fact .around 1.30 i could not take the noise no more, so went to reception to change room , to be told...More
Response from Jaime d, Director de Relaciones con Clientes at Hotel FenixResponded May 10, 2017
Dear guest, thank you for your feedback. We apologize for the inconvenience the noise may cause you.
Everytime we have a problem in the hotel, our staff try to fix it quickly, in this case we had to call an external Company.
Receive our warmest...More
Two thumbs up for Arenal in Mallorca, I have already been to Magaluf and Arenal is more low key for those who want a little more chill from their holiday. Fenix is alright, looks like an older apartment complex with a small cafeteria at the...More
Response from Jaime d, Director de Relaciones con Clientes at Hotel FenixResponded April 10, 2017
thank you for sharing your comments with us.
We invite you to come to our hotel once again, as you know we are renovating all the hotel, during 2016 we refurbished all rooms and bathrooms, for this year you will find the hotel...More
A good standard of hotel, with friendly helpful staff. Rooms were very recently refurbished, and very comfortable. Downstairs area a little dated but clean, pool area was always quiet, shady up until 12.30ish.
Easy five min walk to the main strip(beach)..
El Arenal is a...More
Response from Jaime d, Director de Relaciones con Clientes at Hotel FenixResponded October 19, 2016
thank you for your comments. We are glade you enjoyed our refurbished rooms that we launch in June 2016 and your stay in our hotel. Our staff is always trying to suit our guest needs. We kindly inform you that we will update...More
$88 - $190 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
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