MLL Hotel Caribbean Bay
Calle dels Trencadors 48, 07600 El Arenal, Majorca Spain
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About
#11 of 45 hotels in El Arenal
Location
3.6
Cleanliness
3.7
Service
3.5
Value
3.5
We welcome you to the 3-star hotel MLL Caribbean Bay, located in El Arenal beach. An hotel with all the necessary facilities to make your holidays in Mallorca perfect. A lounge with recreational areas, a buffet restaurant and two swimming pools, one at the top of the hotel offering spectacular views of the Bay of Palma. The MLL Caribbean Bay becomes your best option for your holidays in Mallorca, just 100 meters from the beach and the leisure and restaurant district. This hotel has been refurbished recently. The rooms have a full bathroom, satellite TV, telephone and air conditioning. There is a large bar lounge with recreational areas and two swimming pools: one is located on the upper terrace of the hotel to let you enjoy with friends or with your partner.
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Property amenities
Street parking
Wifi
Pool
Bar / lounge
Game room
Bicycle tours
Car hire
Conference facilities
Paid wifi
Rooftop pool
Pool with view
Outdoor pool
Plunge pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Poolside bar
Canoeing offsite
Entertainment staff
Evening entertainment
Taxi service
Massage chair
Solarium
Rooftop terrace
Baggage storage
Newspaper
Outdoor furniture
Sun deck
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Wardrobe / closet
Tile / marble floor
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish, Catalan, German
Location
75Somewhat walkable
Grade: 75 out of 100
46Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
Calle dels Trencadors 48, 07600 El Arenal, Majorca Spain
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As soon as we arrived we encountered problems. Reception not understanding English (max) turned us away as they didn’t believe we had pre paid for our stay.. it was 10pm, we hadn’t eaten and had been travelling all day. We had to pay for an extra night, then speak to a manger in the morning. It got sorted but there was no apology’s, or refund for the extra night! We had issues with both rooms next to us. The walls are like paper, but it didn’t help they where young people coming in at 4am, banging on the wall, our door, and even coming onto our balcony to steal our chair, all while they played loud music keeping us up, and not battering an eye lid when we looked at them. We didn’t even feel we would be listened to if we mentioned it to staff. as even asking reception for toilet roll was too much to ask..(Jamie) Food, standard and okay for the price, but it’s the same thing most breakfasts and dinners. A change would of been nice, Small positives, The catering, cleaning and the female receptionist (Casandra) (something like that) where amazing and always had a smile on and where happy to help. The hotel is in a good location, and the pool is lovely. Over all, I wouldn’t recommend it to family’s, or couples wanting a relaxing holiday, It’s kinda party hotel for young people.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I’m not sorry to give bad review,the food is cold every time on my three days stay and very minimal I felt im in a hostel not a 3* ,I booked all inclusive I thought will be every drink included I can’t even get a coffee from espresso machine staff told me had to be the automatic machine.what shame I will never return to that hotel …avoid
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Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that you chose to stay with us. However, we regret to learn that you were not entirely happy with your dining experience. We will certainly take your feedback into consideration and work on improving our offerings. The list of what is included in our all-inclusive offer is available on our website and booking agent sites, and for drinks includes water, juices, soft drinks, coffee, and bar service, as well as 3 alcoholic drinks of beer or wine with lunch and dinner, nevertheless, we understand your disappointment with the coffee options, and we will review our policies to ensure that our guests have a satisfying experience. We hope to have the opportunity to welcome you back in the future for a better experience. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I have just returned from a disastrous visit to this hotel and area, this was a 10 day stay via Mundiplan under the Imerso program, which offers lower cost holidays to senior citizens, there is no way this is a 3 star hotel After 5 days, of the 10 day visit we had to check out, finding and paying for an alternate hotel, the last event being stuck in the lift of the 10th, a lift that constantly broke down On arrival at the hotel we were immediately disappointed by the unfriendly greeting and how dated the hotel was , old worn furniture in the reception and public areas. The restaurant was dark, at a lower level, very warm as there was no AC running, no table clothes, no salt no pepper and rocky chairs, where each dat we checked and swapped them. Very limited selection of respective dishes, limited deserts and when dishes ran out they just were not refreshed, it was easier to clear your own plates as staff were poorly trained and not interested. We were staying on the 4th floor and although there were supposed to be 2 pool areas, one on the 10th floor, which was open but the one on 1st was not open, no shade or parasols on either area. There were 4 lifts, only one that worked consistently, a common complaint here for years, at peak times almost impossible to get a lift, one broke down regularly, one didn’t work at all, one would on,y take 2 people and one worked OK. On day 5 when we got stuck in the lift, it did only take 10mins to release us but staff reception Jamie found it quite amusing, telling staff members that my wife was mad, stupid and over reacted and as the only pool was on the 10th floor I asked to be moved to another hotel, but they refused, their solution go the the beach We had a larger 3 bed room, very dated but beds were comfortable and AC worked. Wardrobe doors didn’t slide, patios doors didn’t lock, bathroom was the mallets I have seen, trip hazard on door, walls were not tiled but plastic panels with lots of repairs, claimed to have bath which was more like a shower tray, difficult to use, because of position of basin toilet not easy to use, hair dryer dangerous wiring on one screw, no where for toiletries, towels old and thing, no bath mats, no slip mats and poorly serviced. The room was very poorly cleaned, especially hidden areas The bar area was very limited, only one draught beer, no bottled beers, no Cava, limited selection of drinks and there was no evening entertainment or interest and greetings from staff The general area around the hotel was quite frightening to go out in, many closed and empty buildings, many that were now either Turkish Barbers or Kebab shops and along the main front 3 shell scammers, looky looky men bad drug deals were being openly carried out Yes the hotel is close to a lovely beach but the route back is uphill Now I know that the hotel will trot out their normal response, but it should be noticed that 78% on the reviews for 2022 and 2023 have rated thus hotel average and below with identical comments to mine and in all my years of traveling and 20 years in Spain this is the worse hotel that I have every stayed in and I have reported my findings and supplied my photographs to the local Town Hall and organizers…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
First of all, this is not a three star hotel, I would rather say two star. Why? Read my review below. Hotel: the whole hotel is very worn out and definitely needs a facelift. The elevators were broken on and off and were occupied by elderly Spanish people. Mostly we had to take the stairs to the 10th floor. We had a lovely road terrace but it ran water from the air conditioning down to the floor so we had to get buckets. This seemed to go on for a while, the desk which was located just in front of the window were moldy at the back, probably because of the water dripping outside. We complained to the reception and was only offer a smaller room. We continue to empty the buckets during the whole stay. The cleaning seemed to be only change of towels. We washed the floor by ourselves and the towel become black by dirt. Restaurant: extremely loud! Both by other guests but also the staff who cleaned the table, they threw the cutlery into the bins! The food was mostly semi-finished products. The fried eggs were cold, because the hearing cabinet didn’t work. The glasses had lipstick marks on it despite it was washed up. Staff: seemed to see me as a problem rather than their guest. Barely said hi, no smile, not service minded at all! The hotel has a lot to work on, and I would definitely not recommend it! S’Arenal over all is very shabby and I won’t come back. I recommend you to go to Alcudia instead where the standard is excellent! …
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel with clean and comfortable rooms, not very modern but quite equipped, it has television and a small bathroom, a large number of rooms, a swimming pool and a variety of food buffets, a few minutes from the beach
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Mar 27, 2023
Dear Yu, We really appreciate your feedback. Thank you for making our hotel your second home when you're in Brussels. We are pleased we have been able to always provide you with the high standards of service expected. We have taken note of your concern and will definitely be assessing the situation. We all hope to welcome you again. Best regards, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is very basic...the food is so-so something is good but something is not. the staff is friendly. That alcohol rule in Spain is bad. Just in dinner and lunch you can have beer or vine but both was bad. the breakfast was the best. there is 2 pools in hotel but they are not really nice specially on the top floor. The beach is close so we walk down every day there. It was nice. we found spot around the palm trees but not too close as they are smells from pp... probably at night the people are using them... Also opposite of the beach is full of little shops so you can anytime go there and buy couple of ice cold beers . Opposite of the hotel there is a small shop and they selling used beach umbrellas for really good price and when you bring them back when you finish usually they offer you a beer or cola or some magnets. There is really nice lady in the shop ...probably the owner. we went to the center of the city with public transport (bus) and we visited the cathedral . It was nice.…
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Date of stay: August 2022
Value
Location
Service
Room Tip: buy a bottle of anything on the airport and you will have something to drink...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Good location by the beach, basic things needs improving like nearly empty shower gel in the bathroom on arrival , broken leaking shower,no entertainment, the same alcohol drinks for all inclusive package every day, broken coffee machine in dining area, lots of food cold in meal times.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Oct 7, 2022
Dear Beata, Thank you for your review. While we are glad that you found our location convenient, we are sorry that your recent stay at our hotel didn't meet all your expectations. We are sorry to hear about the issue with the shower. We do ask that guests make us aware of any concerns during their stay so that we can find a suitable solution. We are also sorry that you weren't satisfied with the temperature of some of the dishes on our buffet and will be reviewing this with our chef and restaurant manager. We always welcome our guests' feedback and will be addressing all your comments with our teams. We hope that you will return again in the future for an improved experience. Best regards, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good food for all-inclusive, nice rooms, greatful for the 24/7 reception, 2 small sized pools. Very good, i would recommend this hotel. Perfect location directly around the corner of the boulevard and the beach.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Oct 4, 2022
Dear Sacha, Thank you for taking the time to share your opinion with us. We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays. We are glad you found our location convenient for your needs and we truly appreciate your feedback, as this encourages our team to continue upholding our high standards. We look forward to welcoming you back in the future. Best wishes, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel and the room are very clean. Cleaning ladys are very polite. The whole staff is so nice, welcoming. First day we had a problem with shower (no water flow), and they changed the shower head the next day. Hotel is okey, it is a little bit old and 3* is on point. The location is great (close to the beach). The food was great. For breakfast you had different eggs, bread, sausages. You had 4-6 different cereals or dried fruit, muffins, croissant, pancakes, fresh fruit, fruit in sirup, 2 tipes of yogurt, 3 tipes of milk. For lunch and dinner you had soup, always was some sort of fish, vegetable (coocked, baked, fried), potatos on 2 ways, fresh vegetables, prepared salates, 2 tipes of pasta with 2 souces (different each day), fired meat and some special dish of the day (hamburger, pizza, nuddles, seafood rissoto). Always fresh fruit, 2 yogurts, something sweet. About the alcholic drinks it is the new law in Spain, that in all inclusive you get 3 alcoholic drinks per person per meal. We knew that (the angency told us), so I don't know why people are mad at the hotels (since it is a national law). You could also get free drinks (non alcoholic) at the pool all day.…
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Sep 27, 2022
Dear Lucijap, Thank you for this feedback on your recent stay. It's awesome to hear that you enjoyed our tasty dishes and friendly service. We work hard to make sure our guests are happy and try to stay on top of any problems that might pop up from time to time. Your positive feedback is really appreciated and lets us know we're on the right track. We hope to have the opportunity of welcoming you again in the future. Best wishes, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely Lovely time you get what you paid for really everything was pretty decent for a cheap getaway will definitely be coming back Polina is such a vibe and sooooo caring The strip is literally a 3 min walk away
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Sep 3, 2022
Dear Stacey, Thank you so much for this glowing review. We are glad to know your stay with us was great and that you intend to return. We do our best to provide top notch-service and ensure all our guests are satisfied, so this positive feedback is truly rewarding. We will be sure to let Polina know how much of an impact they had on your experience. We look forward to welcoming you back on a future occasion. Best wishes, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$53 - $168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
saga hotel el arenal, saga el arenal
FORMERLY KNOWN AS
Saga Hotel
LOCATION
SpainBalearic IslandsMajorcaEl Arenal
NUMBER OF ROOMS
229
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Claim Your ListingMLL HOTEL CARIBBEAN BAY $57 ($̶9̶8̶) - Updated 2023 Prices & Reviews - El Arenal, Spain
Frequently Asked Questions about MLL Hotel Caribbean Bay
Which popular attractions are close to MLL Hotel Caribbean Bay?
Nearby attractions include Club nautic arenal (0.2 miles), Caramba (0.2 miles), and Divine, wine + art (0.07 miles).
What are some of the property amenities at MLL Hotel Caribbean Bay?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at MLL Hotel Caribbean Bay?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at MLL Hotel Caribbean Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at MLL Hotel Caribbean Bay?
Yes, street parking is available to guests.
What are some restaurants close to MLL Hotel Caribbean Bay?
Conveniently located restaurants include Casa Do Pulpo, Restaurante Del Sol, and Las Sirenas.
Are there opportunities to exercise at MLL Hotel Caribbean Bay?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at MLL Hotel Caribbean Bay?
The staff speaks multiple languages, including English, Spanish, German, and Catalan.
Are there any historical sites close to MLL Hotel Caribbean Bay?
Many travelers enjoy visiting Santuari de Cura (8.9 miles), Sa Llotja (7.5 miles), and Palau de l'Almudaina (7.3 miles).
Does MLL Hotel Caribbean Bay have any great views?
Yes, guests often enjoy the city view available here.
Is MLL Hotel Caribbean Bay accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.