MLL Hotel Caribbean Bay
Calle dels Trencadors 48, 07600 El Arenal, Majorca Spain
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Room & Suite (164)
Dining (72)
About
#10 of 45 hotels in El Arenal
Location
3.7
Cleanliness
3.7
Service
3.6
Value
3.6
We welcome you to the 3-star hotel MLL Caribbean Bay, located in El Arenal beach. An hotel with all the necessary facilities to make your holidays in Mallorca perfect. A lounge with recreational areas, a buffet restaurant and two swimming pools, one at the top of the hotel offering spectacular views of the Bay of Palma. The MLL Caribbean Bay becomes your best option for your holidays in Mallorca, just 100 meters from the beach and the leisure and restaurant district. This hotel has been refurbished recently. The rooms have a full bathroom, satellite TV, telephone and air conditioning. There is a large bar lounge with recreational areas and two swimming pools: one is located on the upper terrace of the hotel to let you enjoy with friends or with your partner.
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Property amenities
Street parking
Wifi
Pool
Bar / lounge
Game room
Bicycle tours
Car hire
Conference facilities
Paid wifi
Rooftop pool
Pool with view
Outdoor pool
Plunge pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Poolside bar
Canoeing offsite
Entertainment staff
Evening entertainment
Taxi service
Massage chair
Solarium
Rooftop terrace
Baggage storage
Newspaper
Outdoor furniture
Sun deck
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Wardrobe / closet
Tile / marble floor
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish, Catalan, German
Location
75Somewhat walkable
Grade: 75 out of 100
44Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
Calle dels Trencadors 48, 07600 El Arenal, Majorca Spain
Name/address in local language
Getting there
Rental CarsSee all El Arenal rental cars
996Reviews103Q+A94Room tips
Reviews
Traveler rating
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Most Recent
Good location by the beach, basic things needs improving like nearly empty shower gel in the bathroom on arrival , broken leaking shower,no entertainment, the same alcohol drinks for all inclusive package every day, broken coffee machine in dining area, lots of food cold in meal times.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Oct 7, 2022
Dear Beata, Thank you for your review. While we are glad that you found our location convenient, we are sorry that your recent stay at our hotel didn't meet all your expectations. We are sorry to hear about the issue with the shower. We do ask that guests make us aware of any concerns during their stay so that we can find a suitable solution. We are also sorry that you weren't satisfied with the temperature of some of the dishes on our buffet and will be reviewing this with our chef and restaurant manager. We always welcome our guests' feedback and will be addressing all your comments with our teams. We hope that you will return again in the future for an improved experience. Best regards, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good food for all-inclusive, nice rooms, greatful for the 24/7 reception, 2 small sized pools. Very good, i would recommend this hotel. Perfect location directly around the corner of the boulevard and the beach.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Oct 4, 2022
Dear Sacha, Thank you for taking the time to share your opinion with us. We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays. We are glad you found our location convenient for your needs and we truly appreciate your feedback, as this encourages our team to continue upholding our high standards. We look forward to welcoming you back in the future. Best wishes, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel and the room are very clean. Cleaning ladys are very polite. The whole staff is so nice, welcoming. First day we had a problem with shower (no water flow), and they changed the shower head the next day. Hotel is okey, it is a little bit old and 3* is on point. The location is great (close to the beach). The food was great. For breakfast you had different eggs, bread, sausages. You had 4-6 different cereals or dried fruit, muffins, croissant, pancakes, fresh fruit, fruit in sirup, 2 tipes of yogurt, 3 tipes of milk. For lunch and dinner you had soup, always was some sort of fish, vegetable (coocked, baked, fried), potatos on 2 ways, fresh vegetables, prepared salates, 2 tipes of pasta with 2 souces (different each day), fired meat and some special dish of the day (hamburger, pizza, nuddles, seafood rissoto). Always fresh fruit, 2 yogurts, something sweet. About the alcholic drinks it is the new law in Spain, that in all inclusive you get 3 alcoholic drinks per person per meal. We knew that (the angency told us), so I don't know why people are mad at the hotels (since it is a national law). You could also get free drinks (non alcoholic) at the pool all day.…
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Sep 27, 2022
Dear Lucijap, Thank you for this feedback on your recent stay. It's awesome to hear that you enjoyed our tasty dishes and friendly service. We work hard to make sure our guests are happy and try to stay on top of any problems that might pop up from time to time. Your positive feedback is really appreciated and lets us know we're on the right track. We hope to have the opportunity of welcoming you again in the future. Best wishes, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely Lovely time you get what you paid for really everything was pretty decent for a cheap getaway will definitely be coming back Polina is such a vibe and sooooo caring The strip is literally a 3 min walk away
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Sep 3, 2022
Dear Stacey, Thank you so much for this glowing review. We are glad to know your stay with us was great and that you intend to return. We do our best to provide top notch-service and ensure all our guests are satisfied, so this positive feedback is truly rewarding. We will be sure to let Polina know how much of an impact they had on your experience. We look forward to welcoming you back on a future occasion. Best wishes, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel after easyjet had cancelled our flight home. Upon arrival at the hotel the receptionist was friendly and we explained our circumstances and she put us in a beautiful sea view room. Everything was so modern. There was a great selection at breakfast. Views from the balcony and rooftop pool were amazing! I would say the only downside was one of the lifts not working and the one that was working sounded like it was going to break. It kept stopping at other floors when there was no space on the lift which meant it took forever to get to the ground floor.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Aug 27, 2022
Dear Erin, Thank you for reviewing your stay with us. We are delighted to read that overall you enjoyed your stay with us and to know that you enjoyed our wonderful views. However, please accept our apologies for any extra waiting time for the lift this can occasionally occur during peak times when we are fully booked. We hope to welcome you back. Best wishes, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very old building Bad food Bad service Cleaning crew can’t even make a bed properly imagine cleaning the room Very high prices for the quality the hotel offers Hotel’s pool is a pond to say the least Tells customers they have an “all included” offer but then they don’t know what “all included means” so any alcohol is not included. Yeah it’s ridiculous Don’t even come to this hotel, there are much better offers around Mallorca, the only plus it has is the location since it’s close to the beach
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Aug 19, 2022
Dear Diogo, Thank you for taking the time to share your review. While we would like to believe that we offer all the necessary modern amenities, we have noted your feedback. We understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary. We regret you were not entirely happy with your dining experience. It would be very beneficial to us if you would kindly provide us with some specific information which might help us undertake corrective action to improve our offering. We truly value all feedback and are sorry that you were not entirely satisfied with the level of service delivered by our team. Rest assured that this critical feedback will be addressed with the relevant managers. Moreover, we are sorry to know that you felt our high standards were not upheld and that you were not entirely satisfied with our pool. We urge guests to share any concerns they have at the time so that we may deal with the matter immediately to ensure you have an enjoyable stay. Our all-inclusive offering includes 3 drinks with alcohol due to local laws and apologises for any inconvenience nevertheless. We hope you will consider staying with us again in the future. Best regards, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from this hotel and found it was really enjoyable...the rooms were basic but we read that before we went and it was fine as we were mostly at the pool....the hotel entertainment lady was absolutely awesome ,(PAULINA) she had a great friendly manner about her and spoke to all the guests...everyone had so much time for her...she put her heart and soul into her Job...she had everyone mixing and playing games...she really made our holiday...thank you Paulina ..a ten out of ten from us scottish guests.....we are looking to book for next year as well....
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Aug 12, 2022
Dear Angela, Thank you very much for your feedback. It is so nice to know that you had an enjoyable stay with us and thank you for your kind mention of our team. Your kind recommendation is greatly appreciated. We look forward to welcoming you back. Kind regards, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good service and perfect accomodation. However, all inclusive is only non-alcoholic drinks and buffet could be better imo. Swimming pool on the roof is very nice. Great location And Polina was the best
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Aug 10, 2022
Dear Mike, Thanks for your feedback. We are glad that you had a great stay and found our location ideal for your needs. We really appreciate your mention of our team's top-notch service and we will make sure to let them and Polina know of your kind words. We would like to clarify that our all-inclusive package includes up to 6 alcoholic drinks (wine or beer) per person (3 at lunch and 3 at dinner) due to local law in vigour and the bar service offers unlimited non-alcoholic drinks throughout the day. Moreover, your feedback about the buffet has been noted. We hope to have the pleasure of seeing you on a future visit. Best regards, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 3 days,hotel is close to beach,nice atmosphere, well organized entertainment -nice entertainer Polina:) and bartender :) Nice 2 swimming pools, hotel more for younger people, alcohol drinks payable..
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Aug 5, 2022
Dear Kamila, Thanks for taking the time to review your stay at our hotel. We are happy that you found our location, with the beach nearby, ideal for your needs, and that you enjoyed our swimming pool facilities. It is a pleasure to receive such positive feedback, as it motivates our team to continue to uphold our high standards, and we will be sure to pass your kind comments on to Polina and the bartender you mentioned. We look forward to welcoming you back on a future trip. Best regards, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my friend stay here for a week. It’s a nice and calm place for families and joung people too. One pool is on the top of the hotel on 10th floor, the second one is on the 1 st floor. Service is great, girl from animation Polina is very friendly and nice, girl in the bar Monse doing great. We are happy about our stay here.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel- cmanager, Owner at MLL Hotel Caribbean Bay
Responded Aug 5, 2022
Dear Jaroslav, We appreciate this positive review of your stay. We are delighted that you enjoyed your stay with us thank you for your kind comments; our team takes pleasure in going that extra mile for our guests to make sure they have a memorable visit. We will not hesitate to let Polina and Monse know of the impact they had on your experience. We look forward to welcoming you back on future occasions. Best wishes, The Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$56 - $124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
saga hotel el arenal, saga el arenal
FORMERLY KNOWN AS
Saga Hotel
LOCATION
SpainBalearic IslandsMajorcaEl Arenal
NUMBER OF ROOMS
229
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Claim Your ListingMLL HOTEL CARIBBEAN BAY $64 ($̶9̶3̶) - Prices & Reviews - El Arenal, Spain
Frequently Asked Questions about MLL Hotel Caribbean Bay
Which popular attractions are close to MLL Hotel Caribbean Bay?
Nearby attractions include The Hangar Bar (0.1 miles), Club nautic arenal (0.2 miles), and Caramba (0.2 miles).
What are some of the property amenities at MLL Hotel Caribbean Bay?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at MLL Hotel Caribbean Bay?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at MLL Hotel Caribbean Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at MLL Hotel Caribbean Bay?
Yes, street parking is available to guests.
What are some restaurants close to MLL Hotel Caribbean Bay?
Conveniently located restaurants include Piccolo Sogno, Casa Do Pulpo, and Las Sirenas.
Are there opportunities to exercise at MLL Hotel Caribbean Bay?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at MLL Hotel Caribbean Bay?
The staff speaks multiple languages, including English, Spanish, German, and Catalan.
Are there any historical sites close to MLL Hotel Caribbean Bay?
Many travelers enjoy visiting Santuari de Cura (8.9 miles), Sa Llotja (7.5 miles), and Palau de l'Almudaina (7.3 miles).
Does MLL Hotel Caribbean Bay have any great views?
Yes, guests often enjoy the city view available here.
Is MLL Hotel Caribbean Bay accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.