MLL Hotel Caribbean Bay
846 reviews
#17 of 45 Hotels in El Arenal
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Calle dels Trencadors 48, 07600 El Arenal, Majorca Spain
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Room & Suite (157)
Dining (72)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from MLL Hotel Caribbean Bay
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#17 of 45 hotels in El Arenal
Location
Cleanliness
Service
Value
We welcome you to the 3-star hotel MLL Caribbean Bay, located in El Arenal beach. An hotel with all the necessary facilities to make your holidays in Mallorca perfect. A lounge with recreational areas, a buffet restaurant and two swimming pools, one at the top of the hotel offering spectacular views of the Bay of Palma. The MLL Caribbean Bay becomes your best option for your holidays in Mallorca, just 100 meters from the beach and the leisure and restaurant district. This hotel has been refurbished recently. The rooms have a full bathroom, satellite TV, telephone and air conditioning. There is a large bar lounge with recreational areas and two swimming pools: one is located on the upper terrace of the hotel to let you enjoy with friends or with your partner.
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Property amenities
Street parking
Wifi
Pool
Bar / lounge
Game room
Bicycle tours
Car hire
Conference facilities
Paid wifi
Rooftop pool
Pool with view
Outdoor pool
Plunge pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Poolside bar
Canoeing offsite
Entertainment staff
Evening entertainment
Taxi service
Massage chair
Solarium
Rooftop terrace
Baggage storage
Newspaper
Outdoor furniture
Sun deck
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Wardrobe / closet
Tile / marble floor
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish, Catalan, German
Location
Full view
78Somewhat walkable
Grade: 78 out of 100
45Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
Calle dels Trencadors 48, 07600 El Arenal, Majorca Spain
Name/address in local language
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846Reviews103Q+A92Room tips
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Popular mentions
GOOD LOCATION. GOOD FOOD. CLOSE TO THE AIRPORT. OVERALL VERY GOOD VALUE FOR MONEY. Beach is only some meTers away and was amazing. I recommend This place if you wanna save money go for all inclusive (food is good kind of home made sTyle). BUSS STOP TO AIRPORT AND PALMA CITY IS OUTSIDE THE HOTEL.
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Date of stay: September 2021Trip type: Traveled solo
Helpful
Response from Guest Experience Marketing, Owner at MLL Hotel Caribbean Bay
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your feedback with us.. From your words we believe you completely understood our concept: to offer great quality accommodation at extremely competitive rates. It's also great to learn our location so close to the beach and main boulevard suited your family's holiday needs. Having a choice of beaches within walking distance, plenty of shops, restaurants and bars in the vicinity and fantastic public transport connections, allows our guests to spend their days enjoying a myriad of things to see and do. I hope that we have the pleasure of welcoming you back to the hotel in future. Best wishes from all the team at MLL Hotels
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STOLEN HEADPHONES. I left my headphones on the bed in a hotel room, and my iPhone locator was showing it (!!!) So I called to the hotel to ask them to send me headphones by post. The personal were talking to me really irritated, saying only "we have nothing here!" Even when I said that my locator shows me that. It could be a good answer only if I did not know the truth.. so really disappointed. So be careful in this hotel, if you do not want to be robbed.
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Date of stay: July 2021
Helpful
Response from Guest Experience Marketing, Owner at MLL Hotel Caribbean Bay
Responded Sep 14, 2021
Dear guest, First of all, thank you for taking the time to leave a review about your stay with us at MLL hotels. Feedback is so important to us in order to keep on improving. We’re sorry that your stay with us didn’t live up to your expectations but we would like to give you an explanation about the situation from our perspective. As we already checked together on our security cameras, you went up to the 10th floor of the hotel to use the pool and purposely left your headphones on the side of the pool and then left the hotel. Another couple took the left headphones but only because you left them there and fled the hotel. Despite your experience we always welcome guests back again for an improved service. Best regards, all the team at MLL hotels.
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Stayed here july/August 2021. Arrived midday but had to wait till 2pm for room. No problem as used pool bar to get holiday going. Room small but very smart and clean. No English tv but who cares, don't go on holiday to watch tele. Plenty of storage for 2 people. Only pool bar open with limited drinks. Shuts at 11.30pm. Plenty of sunbeds and pool area tidy. Restaurant clean and staff very polite and attentive. We had half board option, breakfast very good, lots of choices. Dinner a bit less choice but food was of a good standard. Definitely not All inclusive!!! You do pay at the bar so if you are on a budget, be warned. Prices good though. Very good location to everything but there is a steep hill on the way back. Wifi has to be paid for but no problems with it. On the whole enjoyed our stay.…
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Date of stay: August 2021Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from Guest Experience Marketing, Owner at MLL Hotel Caribbean Bay
Responded Sep 5, 2021
Dear Guest, Thank you for spending your holiday with us and taking the time to write a review about your stay. We are so pleased to read that you thought your room was “very smart and clean”, we are proud to provide comfortable, well equipped accommodation which has everything our guests need to enjoy their stay. We are very happy to read that you enjoyed dining with us, we agree that there are plenty of choices of “very good” quality food and it is always served with a smile. We are delighted to read that you enjoyed exploring the local area, we are very lucky to be located just a few minutes walk from the stunning beaches and vibrant bars and cafes of El Arenal, We look forward to welcoming you back to stay with us again soon. Best wishes from all the team at MLL Hotels
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Staff very pilote and helpful on arrival, only point here would be a leaflet about the pools etc would be handy. The rooms are small but clean and functional, would have liked a fridge but it didn't affect my holiday. The housekeeping team are excellent and do a great job everyday. The food is limited but I was able to have a good meal apart from twice which I think is excellent, and all food has glass covers on it Wendy the waitress is so happy and cheerful everyday and very efficient. There are 2 pools one on 1st floor and one on 10th which is a terrace, also clean and tidy everyday As people said the wine is limited but that didn't affect me in the slightest, and 5 minute walk from the beach Leaflets at reception for the pcr/antigen test and they are only a 10 minute walk away Overall I had a great holiday nice and chilled the way I like it…
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Pcr tests are 10 minutes away and take 24hr for results
Antigen test result in approximately 15...
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Helpful
Response from Guest Experience Marketing, Owner at MLL Hotel Caribbean Bay
Responded Sep 14, 2021
Dear Wendy, Thank you for spending your holiday with us and taking the time to write a review about your stay. We are so pleased to read your kind words about our staff, we agree that our “helpful” and “excellent” team do a “great job” of making sure that our guests enjoy wonderful, relaxing holidays with us. They will all be so pleased to read your lovely feedback, especially Wendy who truly is very “efficient”! We are very happy to read that you enjoyed spending time at our beautiful pools. We are very proud to offer our guests the use of two amazing pools for swimming, sunbathing and general relaxing. It is great to read that you had a lovely time at the gorgeous Arenal Beach, we are very lucky to be located just a stone’s throw from one of the island’s prettiest beaches. We look forward to welcoming you back for another “chilled” holiday with us again soon. Best wishes from all the team at MLL Hotels
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We booked a weeks stay mid June with Love Holidays after our trip to Rhodes was cancelled. It was advertised as all inclusive, quite simply it isn’t. On arrival we were told we were allowed 3 glasses of wine with our evening meal but no beer. To give an idea of the service, we asked for sugar from the receptionist and we’re met with ‘I am the receptionist’ as if that task was below her. It’s labelled as a 3 star and I fully get the difference between UK and Europe ratings but I would struggle to give this a 1 star local rating. The bathroom was patched up and shower leaking, the room had cotton buds from the previous occupant(used) under the bed and reception simply didn’t want to know. There was very little evidence of social distancing or encouraging face masks and the sanitisers were empty for 3 days. The restaurant staff were pleasant and helpful and breakfast was good, the other meals were pretty much of a muchness but it’s understandable as it’s partly all inclusive. On a plus there are two pools and. they were both accessible and not too busy. We had hired a car so explored Mallorca which is a beautiful place. Rest of the locals were helpful and pleased to see us . It’s obvious a lot of hotels have closed down nearby so we would have expected the reception and management to have at least tried to be hospitable and encourage us to return but the impression is we aren’t wanted. We will not be returning to this hotel and we will use the BlueSea nearby if we ever stay in this area again Visit Mallorca folks it’s lovely but stay away from this hotel (I will wait for a copy and paste reply from management)…
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Date of stay: July 2021
Value
Rooms
Service
Room Tip: Avoid room 420 it’s falling apart !!!!!!
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1 Helpful vote
Helpful
Response from Guest Experience Marketing, Owner at MLL Hotel Caribbean Bay
Responded 2 weeks ago
Dear Guest, Thanks for your review, we strive to provide an exceptional service for every customer, therefore your feedback is very important for us and we will address it with our team. With regards to your comments about the all inclusive package, in Playa de Palma there was a recent law change, meaning all inclusive can only include 3 alcoholic drinks, either wine or beer, at lunchtime and 3 more with the evening meal. All non-alcoholic drinks and food is available at all times of the day without limits. Regarding the Covid-19 rules we are sorry not have fulfilled your expectations. For us, hygiene is fundamental, and our cleaning team work hard to make our guests feel comfortable in our facilities, especially in these times of the pandemic. We will be taking your comments onboard to ensure this doesn't happen again in future. Once again, please accept our apologies for all inconveniences you have experienced. We are indeed sorry we were not able to meet your expectations. Best wishes from all the team at MLL Hotels
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PRICE RANGE
$61 - $379 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
saga hotel el arenal, saga el arenal
FORMERLY KNOWN AS
Saga Hotel
LOCATION
SpainBalearic IslandsMajorcaEl Arenal
NUMBER OF ROOMS
229
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Claim Your Listing Frequently Asked Questions about MLL Hotel Caribbean Bay
Which popular attractions are close to MLL Hotel Caribbean Bay?
Nearby attractions include Blues Bar (0.2 miles), The Hangar Bar (0.1 miles), and Club nautic arenal (0.2 miles).
What are some of the property amenities at MLL Hotel Caribbean Bay?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at MLL Hotel Caribbean Bay?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at MLL Hotel Caribbean Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at MLL Hotel Caribbean Bay?
Yes, street parking is available to guests.
What are some restaurants close to MLL Hotel Caribbean Bay?
Conveniently located restaurants include Piccolo Sogno, Casa Do Pulpo, and Restaurante Del Sol.
Are there opportunities to exercise at MLL Hotel Caribbean Bay?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at MLL Hotel Caribbean Bay?
The staff speaks multiple languages, including English, Spanish, German, and Catalan.
Are there any historical sites close to MLL Hotel Caribbean Bay?
Many travelers enjoy visiting Santuari de Cura (8.9 miles), Sa Llotja (7.5 miles), and Palau de l'Almudaina (7.3 miles).
Does MLL Hotel Caribbean Bay have any great views?
Yes, guests often enjoy the city view available here.
Is MLL Hotel Caribbean Bay accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.