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Seramar Luna Luna Park

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Mossen Antonio Maria Alcover 9, 07600 El Arenal, Majorca Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (803)
Room & Suite (272)
Dining (199)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Seramar Luna Luna Park
Updated 07/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 45 hotels in El Arenal
Location
Cleanliness
Service
Value

See why so many travelers make Seramar Luna Luna Park their hotel of choice when visiting El Arenal. Providing an ideal mix of value, comfort and convenience, it offers a budget friendly setting with an array of amenities designed for travelers like you.

Guest rooms offer amenities such as a flat screen TV, air conditioning, and a desk, and guests can go online with paid internet access offered by the hotel.

Luna Park Tropical features a 24 hour front desk, baggage storage, and a coffee shop, to help make your stay more enjoyable. The property also boasts a pool and a poolside bar.

While visiting El Arenal, you may want to try some ribs at one of the nearby restaurants, such as Restaurante Del Sol, Tex Mex Restaurant, or Grand Cafe Del Mar.

If you’re looking for things to do, you can check out Divine, wine + art (0.2 mi), which is a popular attraction amongst tourists, and it is within walking distance.

At Seramar Luna Luna Park, your comfort and satisfaction come first, and they look forward to welcoming you to El Arenal.

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Property amenities
Wifi
Pool
Coffee shop
Game room
Billiards
Car hire
Solarium
Baggage storage
Paid wifi
Outdoor pool
Poolside bar
Restaurant
Breakfast buffet
Snack bar
Special diet menus
Vending machine
Entertainment staff
Evening entertainment
Table tennis
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Catalan and 2 more

Location

Full view
69Somewhat walkable
Grade: 69 out of 100
26Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
1259Reviews155Q+A100Room tips
Traveler rating
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Popular mentions
Julie B wrote a review Sep 2021
2 contributions
lovely clean rooms. bedding and towels changed every day. reception staff lovely. Good choice of food for everyone. there is a bar area at night,there' was no entertainment on at all during our stay. all inclusive, is not all inclusive on alcohol. although it is quite cheap. pool area could do with a good tidy.and some sun umbrellas.and new tables. the major downside was all the steps and stairs down to pool area. it is not disabled friendly enough. but a good stay.
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Date of stay: September 2021Trip type: Traveled with friends
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OCHOA C wrote a review Aug 2021
2 contributions
Summary. You pay for a 3 star hotel,  but you get much less than expected. The service from the reception is poor. Facilities are recently refurbished,  but still inadequate. If you are between 17 - 22 and if you come to Mallorca get drunk, you will find the environment delightful, noisy nights with paramedics visits included on the morning. Reception: On afternoons we saw 2 people working on reception for an hotel of 500 people, before noon and at nights we saw only one worker at the reception. If you need to talk to them,  then you will wait some 15 min, at minimum. Unfortunately,  when staff is overworked they become unfriendly, unapologetic. At nigth, I requested aspirin/paracetalmol or something for my wife headache but they didn't have anything. Another day we asked about a area where we could iron a garment, or if it was possible to get an iron for some minutes and nothing; there was nothing available. I reported that the phone and tv didn't work and at the end of our stay nothing changed. After a noisy nigth,  I called reception from my own mobile phone on 2 different nights, around 2am in both cases.  I was able to contact reception only one nigth. On the other nigth after not answer for several times,  finally they answer ther call,  but only to hang up the call! On other nigth I just went down to find the security guard myself (11pm). The room: The cleaning ladies do their best to keep everything nice and tidy, they are friendly and need to be complimented. Unfortunately, the toilet/shower don't have ventilation and given the shower design you always splash water out of the shower area; we saw mold on some spots. On the room,  TV and room's phone don't work, in case of emergency or if you need the security personnel to come and stop the party on your hotel floor at 2.46 am, you need to call with your own cell phone. If you are lucky,  they will answer! Air conditioner in the room is available. Safe has extra cost. Hotel common areas: We felt that the hotel was constructed without a clear plan on mind. For the first 2 days it was difficult to go from our room to the restaurant,  you feel like in a laberint. On our hotel building, there is a lack of signs (restaurant/ pool/ exits), exits are not clearly marked. Near to our room the were two small lifts taking you to the restaurant (3 persons max), one of them was out of service during our stay.  In our complete building there were 3 lifts of the same size. Air conditioner is available,  but is turned on only at the entrance of the hotel buildings and on the entertainment areas. In other common areas, like the restaurant, we never saw it working.  There is WIFI, but you need to pay 6€ per day! The included breakfast: Low quality breakfast.  Powder based Juice machine leaving you a strange teaste on your mouth. The yogurt brand used leave you another particular teaste. No good variety, everyday you now what to expect. And it doesn't feel fresh. Environment: Unfortunately some youngsters believe the hotel is an extension of the disco/ bar. After closing hours they will try to continue the party on their room making your nigth uncomfortable. This happens on a nightly basis! 2am and loud music starts and the balcony windows start to vibrate or drunk neighbors start screaming or knocking or kicking doors. Unfortunately, the hotel facilitate this behavior. Apparently there is a policy of no-intervention until it is reported and with room phones not working and reception staff not answering calls anything goes. Final issue.  Check out forced at 10am not at 11am as reserved in booking.com.
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Date of stay: August 2021Trip type: Traveled as a couple
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Hannah A wrote a review Jul 2021
3 contributions4 helpful votes
+1
Firstly, I’d like to state that yes the hotel is very cheap for a quick getaway and we loved the price. Unfortunately I’ve stayed in 3 star hotels where it’s been much nicer than this. Staff can be very rude. There is one gentleman serving in the restaurant who is lovely, but reception staff are the opposite. I’d avoid asking for things just because I felt like I was causing trouble. One blonde lady actually sighed before she asked me “what do you want?” The rooms are a tidy size and beds are okay. Towels or bedsheets aren’t changed. Just tidied up. I can confirm this as one day 2, my boyfriend got a crisp stain on his side and it was still there the day we left. Same for toothpaste on the towels. Safe that doesn’t work and wasn’t sorted. My view was lovely from my room, looked below and there were condoms and 6-7 pairs of boxers on the roof below me. Lush! Pool is quite nice. Really annoying about the all inclusive drinks not being available. Quite cheap considering, but no where does it make you aware of this. The bit for me was walking into my floor every night and smelling a terrible smell of smoked drugs. Very strong, which was right opposite my room so not ideal. You get what you pay for I guess!
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Date of stay: July 2021Trip type: Traveled as a couple
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carlbU3642MC wrote a review Jul 2021
Tamworth, United Kingdom1 contribution
On day of arrival it was a very smooth process at reception. (Might be a different story if more people was checking in at the same time) Got to room and to be honest it was very nice. (Better than expected. I got put in the block opposite the reception and have a couple of advisories for you all. They tell you at reception to use the restaurant in your block, if you are in the opposite block to reception don’t ….as there is always a poor selection and the breakfast is cold. Walk back to reception and turn right, go down one flight of stairs and there you will find food heaven. It has a much better selection of food and is hot (warm). If you ask a waitress for a beer or glass of wine 9 times out of ten you don’t need to pay for it. I went all inclusive however the alcoholic beverages are not included (I can see why as the younger generation would be drunk and throwing up by 12 midday) however at €1.50 a large beer you can’t complain. The pool area is very spacious with plenty of sun beds, with two quite large pools that you don’t get everywhere. The poolside snack hut is very good, really nice food, I went when it was quiet so could see there being a wait for drinks/ food at busier times. I’m always honest in my reviews and on reflection my rating is about right 3 out of 5……..it’s not a 5 star hotel and it does not state it is but if you want to get away without any kids this is perfect for you. I quite like it x
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Date of stay: July 2021Trip type: Traveled solo
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vasily87 wrote a review Jul 2021
Glasgow, United Kingdom23 contributions11 helpful votes
First off, this hotel was never expected to be stellar and I expected budget, I can confirm its budget in every possible way. Reception arrival: Arrived at 2300 as advised via our online reservation. Waited quite some time to get checked in via what can only be described as the slowest and most painful method ever. Rulers, lines and many many names on multiple pieces of paper. We eventually made it to the room which was small and looked fairly modern and the beds were comfortable. The Aircon was also pretty effective which was a relief. There was no offer of food or perhaps a small plate left in the room as the evening dinner service had long finished. Not that this is essential but I have had this before in 3 star hotels and the gesture if anything is appreciated after a long day traveling. Eating and drinking: The following morning we attended breakfast, it was one of, if not the worst breakfast buffets I have had the joy of scavenging from. There was minimal hot food, there would always be scrambled eggs, beans, mushrooms and boiled eggs. But if you wanted say, sausage eggs and bacon then that would never happen, unless of course you decided to save the bacon from Monday and keep it for Tuesday to pair with a sausage or some other standard breakfast items. Sadly breakfast proved to be possibly the best of the three meals provided. Lunch and dinner were in parity with what was served. There was no rhyme or reason to what was served, pork in gravy which looked like luncheon meat with sides of salad or perhaps fish. There were times when they had some items of real meat in display, chicken wings or pork ribs. Budget cuts of meat as expected but they were genuinely cooked and served in a way that did not do them any justice. The chicken wings were cooked to oblivion and served in some sort of sauce so they were like gloop. The ribs were similar, cooked to oblivion and in fairness soft and tender but no seasoning or flavour. These items of food could easily have been executed better, I would have been elated for some crispy wings maybe tossed in different seasonings to suit different tastes. Ribs, again, what about a BBQ sauce or glaze? Basic basic things could have been done here to improve the dining experience. Drinks wise at the restaurant there were the usually fizzy beverages which you would help yourself. Alcohol was different, no one made us aware of the situation but the fonts for beer and wine were all covered. After a few days we discovered you must ask for alcoholic drinks. This did not bother us too much but what we would say is, have someone on hand to serve the drinks and make the drinks policy clear regarding all inclusive. Drinks at the bars were different, signs were on display with, "alcoholic drinks not included in all inclusive." Beer was 1.50 for a large which I'm not certain the actual measure of, I'd guess a schooner. None of this was made clear to us on check in or when we booked which did leave us a little disappointed initially. I understand the local government is trying to discourage the boozy holiday image and have put limits in place which I have no issue with but please make your policies clear before people hand over their cash! Cleanliness: The hotel had the usual covid measures in place and appeared to be pretty clean. Issues observed however were housekeeping. We only took the red, "no molesten." Sign off the door twice as we required fresh towels. The first day we got all new towels however the beds weren't made, not a massive issue but I thought it was pretty strange. The second day we were given only one fresh towel and they needed changed badly! The public areas were pretty clean other than one night a used condom was lying outside room 130. I reported this on my way to dinner after it lay there all afternoon, it was still there after dinner which didn't give me a lot of faith in their hygiene regimes. It must of been there for a good 4 hours. The pool area was fine, the life guards kept the place relatively tidy and picked up empty cups as per the norm and the pools themselves were a good size and were well kept. Staff: Staff were in general polite and the bar staff and restaurant staff all worked tirelessly. Reception staff were also pleasant any time I interacted with them, they do well given there was always a line at reception. Life guards were a little lacking in decorum, they would say at 18.55. "the pool is closed, get out." Quite abrupt. General atmosphere: The general atmosphere at the hotel is that of a party one, the general clients were young Dutch/German all armed with JBL speakers blaring music at the pool unchecked by staff. The noise levels were ridiculous as they all competed to drown each others music out in a big game of peacocking for the ladies. These speakers would then be taken to the rooms and they would play them from their balconies and shout from one building over to girls in the other to setup parties or further interaction later on. I would liken it to scenes from a South American prison. This behaviour again went unchecked. General consensus after a week is that I would not recommend it to anyone nor would I go back. The hotel is aged and tired and the management are squeezing what little potential the hotel has left out of it. It's a party hotel and there is no management of people being inconsiderate to their fellow guests. It's in a great little area and could be so much better, final issue was check out is noted as 11am on booking, we were given a note to say be out your room by 10. Not ideal. Pull your socks up seramar.
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Date of stay: July 2021Trip type: Traveled as a couple
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PRICE RANGE
$75 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotels luna park & tropical park hotel el arenal, hotels luna park and tropical park, luna park tropical el arenal, luna park tropical hotel
LOCATION
SpainBalearic IslandsMajorcaEl Arenal
NUMBER OF ROOMS
550
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Frequently Asked Questions about Seramar Luna Luna Park
Which popular attractions are close to Seramar Luna Luna Park?
Nearby attractions include Blues Bar (0.2 miles), The Hangar Bar (0.2 miles), and Club nautic arenal (0.2 miles).
What are some of the property amenities at Seramar Luna Luna Park?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a poolside bar.
Which room amenities are available at Seramar Luna Luna Park?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Seramar Luna Luna Park?
Guests can enjoy an on-site restaurant, a poolside bar, and a snack bar during their stay.
What are some restaurants close to Seramar Luna Luna Park?
Conveniently located restaurants include Piccolo Sogno, Casa Do Pulpo, and Las Sirenas.
Are there opportunities to exercise at Seramar Luna Luna Park?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Seramar Luna Luna Park?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Catalan.
Are there any historical sites close to Seramar Luna Luna Park?
Many travelers enjoy visiting Santuari de Cura (8.9 miles), Sa Llotja (7.6 miles), and Palau de l'Almudaina (7.5 miles).