See why so many travelers make Seramar Luna Luna Park their hotel of choice when visiting El Arenal. Providing an ideal mix of value, comfort and convenience, it offers a budget friendly setting with an array of amenities designed for travelers like you.
Guest rooms offer amenities such as a flat screen TV, air conditioning, and a desk, and guests can go online with paid internet access offered by the hotel.
Luna Park Tropical features a 24 hour front desk, baggage storage, and a coffee shop, to help make your stay more enjoyable. The property also boasts a pool and a poolside bar.
While visiting El Arenal, you may want to try some ribs at one of the nearby restaurants, such as Restaurante Del Sol, Tex Mex Restaurant, or Grand Cafe Del Mar.
If you’re looking for things to do, you can check out Divine, wine + art (0.2 mi), which is a popular attraction amongst tourists, and it is within walking distance.
At Seramar Luna Luna Park, your comfort and satisfaction come first, and they look forward to welcoming you to El Arenal.
First off, this hotel was never expected to be stellar and I expected budget, I can confirm its budget in every possible way. Reception arrival: Arrived at 2300 as advised via our online reservation. Waited quite some time to get checked in via what can only be described as the slowest and most painful method ever. Rulers, lines and many many names on multiple pieces of paper. We eventually made it to the room which was small and looked fairly modern and the beds were comfortable. The Aircon was also pretty effective which was a relief. There was no offer of food or perhaps a small plate left in the room as the evening dinner service had long finished. Not that this is essential but I have had this before in 3 star hotels and the gesture if anything is appreciated after a long day traveling. Eating and drinking: The following morning we attended breakfast, it was one of, if not the worst breakfast buffets I have had the joy of scavenging from. There was minimal hot food, there would always be scrambled eggs, beans, mushrooms and boiled eggs. But if you wanted say, sausage eggs and bacon then that would never happen, unless of course you decided to save the bacon from Monday and keep it for Tuesday to pair with a sausage or some other standard breakfast items. Sadly breakfast proved to be possibly the best of the three meals provided. Lunch and dinner were in parity with what was served. There was no rhyme or reason to what was served, pork in gravy which looked like luncheon meat with sides of salad or perhaps fish. There were times when they had some items of real meat in display, chicken wings or pork ribs. Budget cuts of meat as expected but they were genuinely cooked and served in a way that did not do them any justice. The chicken wings were cooked to oblivion and served in some sort of sauce so they were like gloop. The ribs were similar, cooked to oblivion and in fairness soft and tender but no seasoning or flavour. These items of food could easily have been executed better, I would have been elated for some crispy wings maybe tossed in different seasonings to suit different tastes. Ribs, again, what about a BBQ sauce or glaze? Basic basic things could have been done here to improve the dining experience. Drinks wise at the restaurant there were the usually fizzy beverages which you would help yourself. Alcohol was different, no one made us aware of the situation but the fonts for beer and wine were all covered. After a few days we discovered you must ask for alcoholic drinks. This did not bother us too much but what we would say is, have someone on hand to serve the drinks and make the drinks policy clear regarding all inclusive. Drinks at the bars were different, signs were on display with, "alcoholic drinks not included in all inclusive." Beer was 1.50 for a large which I'm not certain the actual measure of, I'd guess a schooner. None of this was made clear to us on check in or when we booked which did leave us a little disappointed initially. I understand the local government is trying to discourage the boozy holiday image and have put limits in place which I have no issue with but please make your policies clear before people hand over their cash! Cleanliness: The hotel had the usual covid measures in place and appeared to be pretty clean. Issues observed however were housekeeping. We only took the red, "no molesten." Sign off the door twice as we required fresh towels. The first day we got all new towels however the beds weren't made, not a massive issue but I thought it was pretty strange. The second day we were given only one fresh towel and they needed changed badly! The public areas were pretty clean other than one night a used condom was lying outside room 130. I reported this on my way to dinner after it lay there all afternoon, it was still there after dinner which didn't give me a lot of faith in their hygiene regimes. It must of been there for a good 4 hours. The pool area was fine, the life guards kept the place relatively tidy and picked up empty cups as per the norm and the pools themselves were a good size and were well kept. Staff: Staff were in general polite and the bar staff and restaurant staff all worked tirelessly. Reception staff were also pleasant any time I interacted with them, they do well given there was always a line at reception. Life guards were a little lacking in decorum, they would say at 18.55. "the pool is closed, get out." Quite abrupt. General atmosphere: The general atmosphere at the hotel is that of a party one, the general clients were young Dutch/German all armed with JBL speakers blaring music at the pool unchecked by staff. The noise levels were ridiculous as they all competed to drown each others music out in a big game of peacocking for the ladies. These speakers would then be taken to the rooms and they would play them from their balconies and shout from one building over to girls in the other to setup parties or further interaction later on. I would liken it to scenes from a South American prison. This behaviour again went unchecked. General consensus after a week is that I would not recommend it to anyone nor would I go back. The hotel is aged and tired and the management are squeezing what little potential the hotel has left out of it. It's a party hotel and there is no management of people being inconsiderate to their fellow guests. It's in a great little area and could be so much better, final issue was check out is noted as 11am on booking, we were given a note to say be out your room by 10. Not ideal. Pull your socks up seramar.…
Avoid, even if you think you are patient when it comes to others making noise on holiday. You’ll literally be surrounded by extremely loud inconsiderate unrelenting teenagers with terrible music taste 24/7. Staff didn’t care, they must know it’s futile. Check in was painfully slow it almost got comical. Food was cold and average in taste and variety.
This is not all inclusive hotel all alkohol drinks and cocktail are not include!!!! We Just find out about this on poolbar . Only on poolbar is a message inform you that all drinks are not include in all inclusive. Hotel Lodgby bar is exaclly same . So in this hotel you have to pay for your drinks !!!!
Advertised as adults only however it was mostly groups of teenagers who weren't always the most considerate . A few nights were interrupted by groups returning about 4am shouting and running down corridors. The hotel insisted on closing the pool area at 7pm , making people pack up and leave their sun loungers despite it being the warmest part of the day. On the plus side the public areas were clean and tidy ( just don't look behind the scenes) . The food was ok but could have been warmer sometimes . Not a place for young families of anyone looking for peace and quiet.
After reading the reviews me and my girlfriend were a little concerned about what we would find but rest assured this hotel is absolutely fine . Yes it’s not a 5 star hotel but it’s no different then any 3 star hotel I’ve stayed in anywhere. The food was excellent . The drinks were great. All inclusive for us so we made the most of it. The sangria was tremendous. Hotel staff all very polite and hard working . The hotel was a little dated. The pool area was fine although maybe a bit on the tired side but what do you expect? The other guests were mainly German and Spanish . They were having a great time so were occasionally loud and drunk but so what? That’s what holidays are for! I’m sure anyone staying here will have a great time. We did.