HSM Reina del Mar

HSM Reina del Mar

Calle Balears S/N, 07600 El Arenal, Majorca Spain
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Panorama at the HSM Reina del Mar
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Panoramas (11)
HSM REINA DEL MAR - Swimming pool.
Pool & Beach (162)

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About

3.5
#3 of 41 hotels in El Arenal
Location
3.7
Cleanliness
3.8
Service
3.9
Value
3.8
IN GENERAL: The 3* hotel HSM Reina del Mar offers good quality facilities and service, as well as a lively and cheerful atmosphere. In the summer, it is popular among young people, who choose this hotel for its good price - quality relation, for being situated close to leisure area and attractive nightlife, and also for its proximity to the beach (300 m). The hotel opens from March to November. LOCATION: The hotel HSM Reina del Mar is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, is ideal to go by tourist train, by bike or simply walking. The famous area of "Bierstrasse" with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park "Palma Aquarium", one of the biggest in Europe, is situated 4 km away from the hotel. The water park "Aquacity" is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Nautico de S'Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only 200 m away from the hotel. ROOMS: The hotel offers comfortable double and single rooms decorated with bright and lively colours. All of the rooms include a bathroom, telephone, WIFI (extra charge), satellite TV and balcony. GASTRONOMY: The hotel offers half board or full board meal packages. The air conditioned restaurant offers in buffet style a big selection of hot and cold dishes, a variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: There is a terrace with a swimming pool for adults, that includes a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service is available at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Swimming pool for children. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), WIFI in hotel rooms, Internet corner. Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Game room
Billiards
Car hire
Meeting rooms
Baggage storage
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Poolside bar
Darts
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Room features
Desk
Private balcony
Safe
Wardrobe / closet
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Clothes rack
Private bathrooms
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish, Catalan, German

Location

Calle Balears S/N, 07600 El Arenal, Majorca Spain
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Palma Mallorca Airport
757Reviews36Q+A77Room tips
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Detailed Reviews
Topaz wrote a review Sep 2022
1 contribution
3.0 of 5 bubbles
The room is very old, there is no safe, and hair dryer int the room. I asked for hair dryer at the recepcios twoo times, they didn't have.. The breakfast would be better to begin at from 7 , because some people are leaving earlier the hotel.
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Date of stay: September 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Agencia/asesor at HSM Reina del Mar
Responded Oct 4, 2022
Dear guest, First of all, we would like to thank you for sharing your experience at our hotel. We are grateful for your comment, because this helps us to constantly improve and adapt to the needs of our guests. We would like to thank you for you visit! Best regards, HSM Customer Service.
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DJH43 wrote a review Oct 2023
London, United Kingdom69 contributions26 helpful votes
4.0 of 5 bubbles
Good location, a 5 min walk down hill to the beach, buses, tourist train and bars and restaurants. Rooms are adequate, extra pillows and lots of towels with daily housekeeping, nice and clean. No fridge in room though. Good air con.
Food is basic and was a bit disappointing but sufficient for a few days. Staff need to replenish the empty trays more quickly and put more butter and condiments out or you end up with hot toast but no butter. Security boxes are available and are in the lounge locker area instead of the rooms which we liked.
We would stay again but only on a b&b basis.
Thank you HSM Reina Del Mar.
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catrina D wrote a review Jun 2023
Nottingham39 contributions15 helpful votes
4.0 of 5 bubbles
The hotel was good with lots of different seating areas. Gabrielle at reception was very helpful with advice on getting around. The hotel is located up a long hill which might be a problem for some people. The restaurant had a very good selection for both breakfast and dinner. Some of the guests are very noisy with loud music and banging doors. The area is full of large groups of young people.
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Date of stay: June 2023
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: A nice distance away from the very busy beach. Pool area small for the size of the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
smiffy-1-smiffy wrote a review Oct 2022
Castle Donington, United Kingdom78 contributions38 helpful votes
5.0 of 5 bubbles
Just spent 4 nights at the hotel half board. Location is a short walk from the beach and it is well served with the A2 airport bus (only 5 euro to and from airport) and the 25 Palma bus (only 2 euros to palma) so getting around was easy. Hotel is kept very clean in all areas and the staff must be working hard to keep such a high standard.

We were half board and the food was good and with a good selection. We thought the breakfast was very good with a great mix, especially the fresh breads, jams quality, eggs of the coffees and chocolate drink. Again its all kept spotless clean.

Rooms were perfect and clean and shower was always hot and powerful and clean and beds comfy. We were on the 8th floor in 820 which we liked as we had a sea view, sunset view and it was quiet. This is not a brand new hotel but what they offer is of a high standard for the price paid and exceeds expectation.

Other things we liked, nice reception and bar area, secure bag storage on day of leaving as we had a night flight, clean towels each day, extra pillows in room,
helpful staff.

Overall a great few days and we will be back soon.
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Agencia/asesor at HSM Reina del Mar
Responded Oct 24, 2022
Dear guest, Thank you for sharing your time and your experience with us. We feel very proud to have offered you an unforgettable stay in our hotel. Our main goals are your happiness and satisfaction during your holidays. We are very happy to hear that the service and the attention received have been of your liking. We would love to welcome you again in our hotel or in one of the hotels within our Hotels Saint Michel chain in Mallorca! Best regards, HSM Customer Service.
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Tim Julian wrote a review Aug 2023
7 contributions1 helpful vote
2.0 of 5 bubbles
We were offered a room here as a substitute for the holiday we had booked on Rhodes (impossible due to the tragic wildfires on that island) and had to make a decision quickly or lose everything, and we had to pay a substantial difference, for much lower quality accommodation. That probably coloured our perceptions. The pool was small, but adequate, though sadly had to be closed for disinfecting three times as small children without nappies were permitted to use it, with foreseeable consequences. The beach was a ten-minute walk away, though the constant yelling of vendors made it impossible to relax and it too was closed for two days due to a sewage leak. The area is rundown and shabby. The cleaning of both the room and the public areas left a lot to be desired. The breakfasts were excellent, the dinners OK though prices for drinks, even water, seemed steep and normal tap water is not an option on Mallorca apparently. Most of the guests were young German or Scandinavian men who although boisterous were in the main well-behaved. The staff at reception were unfailingly helpful and courteous.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Agencia/asesor at HSM Reina del Mar
Responded Aug 30, 2023
Dear guest, Thank you for sharing your opinion with us. We would like to thank you for your constructive criticism as it allows us to improve our services. We will happy to welcome you again and you can verify our commitment to improve the quality of our services! Best regards, HSM Customer Service.
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Joanna P wrote a review Oct 2023
1 contribution1 helpful vote
2.0 of 5 bubbles
Unvelcoming and grumpy reception staff. Waited few minutes ( no other customer waiting at the time) for them to acknowledge that I am standing in front of them. One said "not me" and pointed at the other lady who was staring at me without saying anything.
Only one lady in reception ( long, black hair) was nice and nothing seemed to be an issue for her.
Other members like bar staff, kitchen, cleaners etc seemed to be nice
Basic hotel, rooms could be cleaner ( mops did not touch the floor corner for a while) and could do with improvement.
Food Basic, not the best quality.

Unfortunately first impression was ruined, we did not feel welcome and will never go back. I do recommend to book other hotel near. It was noticeable even when walking by other ones that the reception was more friendly.
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jarmila S wrote a review Oct 2022
Slovakia14 contributions6 helpful votes
5.0 of 5 bubbles
Me and my partner have just returned from HSM Reina hotel and we are already looking forward to our next stay. We arrived late in night, past dinner service, but the staff left some food for us in the restaurant so we didn't go to bed hungry. Tired after travelling and couldn't face going out for dinner so the gesture was much appreciated. The hotel is 5 minutes walk from the beach, room was clean and spacious with a big balcony.Great bus connection to Palma, we also got help with hiring a car for a day from the reception. Big thanks to Chris and Mar, they were extremely polite, proffesional and friendly.
Would stay again for sure, location is just perfect, close to the bars and restaurants, the buffet table was amazing considering the price we paid for our stay, we were never hungry and we are a bit fussy when it comes to food. Would highly recommend this hotel.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Agencia/asesor at HSM Reina del Mar
Responded Oct 24, 2022
Dear guest, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel! Best regards, HSM Customer Service.
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Stella T wrote a review Sep 2022
Nuremberg, Germany3 contributions
5.0 of 5 bubbles
It is just two blocks away from the sea. A beautiful beach with clear water, perfect for children. Supermarket just at the corner, pharmacy a 200 meters more. Very nice swimming pool for kids and adults, equipped with comfortable sun beds/chairs. Bar where you can have a snack or a drink. Halb board choice: excellent service, variety on food and drinks. Impeccable room cleaning everyday.Amazing view from the balcony. Great aircondition system. A bus stop at 7-9 Minutes on foot to get the bus to Palma City, about half an hour trip. Helpful and very friendly receptionist, as well as the other members of the staff. Perfect quality-price combination. (2 adults with a 2,5 year old child/seven days in September).
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Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Perfect for families with young chilldren
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HSM Customer Service, Agencia/asesor at HSM Reina del Mar
Responded Sep 15, 2022
Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again! Best wishes from Mallorca, HSM Customer Service.
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marie t wrote a review Nov 2023
1 contribution1 helpful vote
5.0 of 5 bubbles
The hotel was great, could not do enough for us. The room was cleaned every day and was spotless. The food was great, we could always find something to eat. The location was great, maybe not suitable if you have mobility problems as to get to the beach it is up quite a hill but this was no problem for us.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natasa R wrote a review Oct 2023
15 contributions1 helpful vote
5.0 of 5 bubbles
Pro: Comfortable beds. Everyday cleaning. Close to the beach.
Ok: food is nothing special and you can't expect better at this price. Prices in the hotel bar are ok, the same like in the neighborhood.
Cons: Beach is wide and shallow , but we didn't like the sand. There is a lot nicer beaches. Neighborhood can seems scary, old buildings, but it is very safe.
Tips: There is a Eroski supermarket around the corner. Three streets up and you will find nice domestic cafe Formentera and also bar across the street. If you like going out in the evening, I recommend Bier express bar.
We rented a car and S'Arenal is very well connected. On Thursdays there is a weekly market. Don't miss it. Book the room directly from hotel website, it is cheaper and you will receive some perks like better position of the room, welcome drink etc. We were on 7th of the floor. There are two lifts and works fast.
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Date of stay: October 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with friends
Room Tip: Book hotel directly. We found car rental at the hotel on the pricier side, better use Goby car,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sammy asked a question Feb 2024
Liverpool, United Kingdom18 contributions4 helpful votes
Hi is there entertainment for kids here ?
Answer from Helena Mesquita
Stanley, United Kingdom5 contributions3 helpful votes
Hi. I believe so. They have the children's pool .other than that I don't know.
litacarril asked a question Apr 2023
Vilagarcia de Arousa, Spain19 contributions2 helpful votes
Hola?Sabéis si cobran por el agua del grifo?Gracias.
Talljuan asked a question Sep 2018
St. Neots, United Kingdom27 contributions9 helpful votes
Does anyone know if there are Irons in the room or is there a room when you can iron some clothes? Many Thanks.
Answer from sabau
Brighton, United Kingdom72 contributions22 helpful votes
No iron, no tea, no kettle, no hairdryer, no fridge...
Natasa R wrote a tip Oct 2023
15 contributions1 helpful vote
5.0 of 5 bubbles
"Book hotel directly. We found car rental at the hotel on the pricier side, better use Goby car, they are reliable and fast. "
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Catrina D wrote a tip Jun 2023
Nottingham39 contributions15 helpful votes
4.0 of 5 bubbles
"A nice distance away from the very busy beach. Pool area small for the size of the hotel. "
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Trail57594792279 wrote a tip Jun 2023
1 contribution
5.0 of 5 bubbles
"Go to Iron Gym😊"
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danielcostinc wrote a tip May 2023
Bucharest, Romania449 contributions42 helpful votes
5.0 of 5 bubbles
"Food it was great!"
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Bill wrote a tip May 2023
Glasgow, United Kingdom219 contributions117 helpful votes
4.0 of 5 bubbles
"I imagine if the hotel is full there would perhaps be a shortage of pool loungers"
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Not the right property for you?
There are more places to choose from in the El Arenal area.
PRICE RANGE
$78 - $154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
reina del mar hotel, reina del mar el arenal
LOCATION
SpainBalearic IslandsMajorcaEl Arenal
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HSM REINA DEL MAR

Frequently Asked Questions about HSM Reina del Mar
Which popular attractions are close to HSM Reina del Mar?
Nearby attractions include Club nautic arenal (0.2 miles), Caramba (0.2 miles), and Double Dutch Sportsman (0.2 miles).
What are some of the property amenities at HSM Reina del Mar?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at HSM Reina del Mar?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to HSM Reina del Mar?
Conveniently located restaurants include Casa Do Pulpo, Las Sirenas, and La Marina S'Arenal.
Are there opportunities to exercise at HSM Reina del Mar?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at HSM Reina del Mar?
The staff speaks multiple languages, including English, Spanish, German, and Catalan.
Are there any historical sites close to HSM Reina del Mar?
Many travelers enjoy visiting Santuari de Cura (8.8 miles), Sa Llotja (7.5 miles), and Palau de l'Almudaina (7.4 miles).
Does HSM Reina del Mar have any great views?
Yes, guests often enjoy the ocean view available here.
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