We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

HSM Reina del Mar

Traveler (310)
360
Panoramas (11)
Pool & Beach (130)

About

#11 of 43 hotels in Majorca
Location
Cleanliness
Service
Value
IN GENERAL: The 3* hotel HSM Reina del Mar offers good quality facilities and service, as well as a lively and cheerful atmosphere. In the summer, it is popular among young people, who choose this hotel for its good price - quality relation, for being situated close to leisure area and attractive nightlife, and also for its proximity to the beach (300 m). The hotel opens from February to November. LOCATION: The hotel HSM Reina del Mar is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, is ideal to go by tourist train, by bike or simply walking. The famous area of "Bierstrasse" with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park "Palma Aquarium", one of the biggest in Europe, is situated 4 km away from the hotel. The water park "Aquacity" is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Nautico de S'Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only 200 m away from the hotel. ROOMS: The hotel offers comfortable double and single rooms decorated with bright and lively colours. All of the rooms include a bathroom, telephone, WIFI (extra charge), satellite TV and balcony. GASTRONOMY: The hotel offers half board or full board meal packages. The air conditioned restaurant offers in buffet style a big selection of hot and cold dishes, a variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: There is a terrace with a swimming pool for adults, that includes a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service is available at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Swimming pool for children. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week.
Read more
Property amenities
Pool
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Concierge
Multilingual Staff
Outdoor pool
Public Wifi
Show more
Room features
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
36Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
511Reviews
29Q+A
62Room tips
Traveler rating
  • 69
  • 167
  • 162
  • 61
  • 52
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Reasonable price included good breakfast and dinner buffet; however, at dinner, they charged for drink, even water. Room was cleaned and made up daily. Balcony has 2 chairs and a small table. Location is easy to take bus to and from airport.
Read more
Review collected in partnership with this hotel
Response from HSM_Customer_Service, Director de Relaciones con Clientes at HSM Reina del Mar
Responded 1 week ago
Dear guest, Thank you for sharing your opinion and for the good valuation about the hotel you have given us. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again as soon as possible in our hotel. Best regards, HSM Customer Service
Read more
Hotel was a disgrace. Staff very impolite. Got wrong for making a noise, having TV on through day and even for speaking. Would never recommend this hotel to anyone, the big burly security guard told us stop laughing,stop talking, don’t make any noise or put TV on or we should
Read more
Response from HSM_Customer_Service, Director de Relaciones con Clientes at HSM Reina del Mar
Responded 2 weeks ago
Dear Karen, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly. We sincerely regret your dissatisfaction with our hotel, however, we would have really appreciated if during your stay you had informed us about this matter and we would have been more than happy to help you to resolve it. We lament your comments on our staff, since the entire team put a lot of effort to maintain the highest standards of service, to let our guests feel most valued and genuinely cared for. Best regards HSM Customer Service
Read more
Good room and hotel. Half an hour to Palma by bus. Beach within 10 min walking. Great breakfast and dinner. Many beached along the coast. You can walk and choose whatever you want. Very nice ice-cream!
Read more
Review collected in partnership with this hotel
Quite good for a 3 star hotel.Perfect location near the beach, just need max 5 minutes.Transport available at walking distance.Buffet can be improved when dish labels are considered e.g. clear mentioning for vegan .Will definitely recommend.
Read more
Review collected in partnership with this hotel
Pretty sad hotel. Good when you are mostly travelling and being in hotel just to eat and to sleep, but all in all.. would not recommend for anyone. Even leaving tips for the housekeeper - I would not find room very clean. Food was good for the breakfast and dinner.
Read more
Review collected in partnership with this hotel
Previous
PRICE RANGE
$68 - $187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
reina del mar hotelreina del mar el arenal
LOCATION
SpainBalearic IslandsMajorcaEl Arenal
NUMBER OF ROOMS
180
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing