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HSM Reina del Mar

C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
Hotel amenities
1 room 1 adult
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HSM Reina del Mar
HSM Reina del Mar
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275 Reviews from our TripAdvisor Community

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Walsall, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 16, 2015

Booked to go here for a week in August with my little brother after being told that it was a family hotel. As soon as we pulled up outside I was adamant that it was the wrong hotel. Don't be fooled by the photos!! Only one plug socket was working in the room. The hotel was like an 18-30 for... More 

Helpful?
Thank CherryR05
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 11, 2015 via mobile

Wouldn't recommend this hotel at all. It is right on top of a hill for starters so don't book if you are older and struggle up hill. The food was ok but not if you are fussy, we had chips and cheese most nights. There was no air con in the room and in the middle of July and when... More 

Helpful?
Thank Becki J
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer satisfaction. Our restaurant offers a big choice on warm and cold dishes in the form of a buffet three times a day and for extended meal... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 24, 2015

Well where to start, a depressing place the food was disgusting,it was all obviously the cheapest of everything either under cooked or cremated, the rooms were clean thats the only positive, there were 2 pillows on the bed that were about a mm thick the beds were uncomfortable the bath had enamel missing, the shower head was probably from the... More 

Helpful?
1 Thank ShereeLloyd
Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 15, 2015

All in all we had a really pleasant stay at this hotel. The food was very good, we had different choices every morning and evening. The staff were very friendly and if we had a problem it was sorted out straight away, they were very happy to make your stay as comfortable as possible. Something which did concern me was... More 

Helpful?
Thank Jackie B
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you have enjoyed your holiday and that you liked the meals on offer at our restaurant. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have... More 

Level Contributor
82 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed September 14, 2015 via mobile

Positive points: - location, Negative points: everything to rent - accomodation air - boxes - tv - internet - dryer - towel are not change everyday and are damaged. - rooms are old fashioned - beds creak - food is not fresh( croissant, pizza fish... Leftover food)

Helpful?
Thank Amina B
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review
Google Translation

Estimado cliente, Estamos muy agradecidos por su evaluación y su comentario. Lamentamos mucho leer que su estancia en nuestro hotel... More 

Braga, Portugal
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 14, 2015

I have stayed for three times in this hotel so far. It is not excelent but for me it is perfect for a tight budget option. It is clean, the food is acceptable and staff very nice in general I'm not a real fan of the Arenal area (its not very beautiful and may look a bit run down in... More 

Helpful?
1 Thank Mário R
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review
Google Translation

Estimado cliente, Gracias por su evaluación y sus amables comentarios. Nos alegra saber que le gustó nuestro hotel y que... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 13, 2015

if you are thinking of booking this hotel DONT! If you have already booked this hotel CANCEL it! I stayed at Reina Del Mar from Tuesday 4th August till 11th August, I could not slate this hot anymore it is just dreadful. my friend and I booked this hotel through Teletext Holidays and gave us the Impression the rooms had... More 

Helpful?
7 Thank Helena1983Stavrou
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. We are very sorry and would like to apologise for the mentioned circumstances. We would like to confirm that, for the assurance of the... More 

Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 6, 2015

July 28 2015 NOT FAMILY FRIENDLY AT ALL!!! Surrounded and overlooked by high rise, run down, hotels/flats. Not a pleasant site. The hotel blocks out the sun until the afternoon so you are sitting in the shade until then! The pool is not very big seeing as the hotel has 180 rooms. If there were 10 or more people in... More 

Helpful?
3 Thank Brandi J
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. We are very sorry and would like to apologise for the mentioned circumstances. We would like to confirm that, for the assurance of the... More 

Whitchurch, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 29, 2015 via mobile

If I where 18 again it would have been a great holiday. Lots of noise. Waking up early from doors being beaten down by young people forgetting their room keys and knocking on ever others doors. I have never eaten somewhere so poor for food. It was the cheapest of cheap terrible. Drinks were OK when they had it. I... More 

Helpful?
Thank Michelle T
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. We are very sorry and would like to apologise for the troubles of the other guest. We would like to confirm that, for the assurance... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 15, 2015

Stayed here 30 June to 14 July full of young Germans and Dutch noise on a night was terrible doors banging till after 6 am , we were woken up twice by people knocking on our door at 3.50 and 5.am having came to wrong door rooms far to hot , hired a fan for 18 euros for our stay... More 

Helpful?
1 Thank Valerie T
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. Our restaurant offers a big choice on warm and cold dishes in the form of a buffet three times a day and for extended meal... More 

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