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HSM Reina del Mar

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HSM Reina del Mar
HSM Reina del Mar
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327 Reviews from our TripAdvisor Community

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Showing 123: English reviews
1 review
3 of 5 stars Reviewed 1 week ago via mobile

The hotel was near the beach, the free internet connection didn't work, if we wanted to look up for something we had to go to the beach for wifi or to Burger King, the food was really really good, we couldn't stop eating, every night paella, I liked it very much. Our room was small and the furniture was old,... More 

Helpful?
Thank Bea C
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Bea C, On behalf of the entire team, I would like to thank you for taking the time to share on Tripadvisor your recent experience at HSM Reina del Mar. We would like to inform you that next year we will offer WIFI free of charge for our guests in the entire hotel. We are very happy to know... More 

Budapest, Hungary
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

This is a medium 3-stars hotel, with good food and clean rooms. The wi-fi is a little bit poor in the lobby, but to be honest, I could live with it (or without) during our holidays...:-) Rooms are a bit old and should be renewed, so are the elevators, which we got stuck into for 20 minutes. Unfortunately our neighbours... More 

Helpful?
Thank Henriett S
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Henriett S, We want firstly to say thank you for making HSM Reina del Mar your destination hotel for your recent holiday to Majorca and also for sharing your holiday experience with us and the Tripadvisor community. We celebrate that you appreciate the cleaning and our location in a zone plenty of shops, restaurants, bars… We would like to... More 

Greater London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Enjoyed a long bank holiday weekend with a friend at this hotel. Great location only a short walk from the beach and strip and an easy bus ride to Palma airport and surrounding areas. The hotel was clean and spacious with a great pool area and the staff were very friendly and conscientious. We had half board which offered breakfast... More 

Helpful?
Thank ObsessedKim
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear ObsessedKi, We feel very proud to have offered you a great stay in our hotel. Our main goal is your happiness and satisfaction during your holidays. Let me express our gratitude for your nice comments related to our service and facilities. Moreover, thank you for highlighting the professionalism and kindness of our staff, be ensured that I will share... More 

Bromley, United Kingdom
Level Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Stayed in the hotel 1night. Should 5 nights. No water, no electricity - hotel management blamed everyone but not themselves. No solutions offered during the first night and i was alone with two children... Issues with cleanliness.

Helpful?
Thank adrianandjoanna
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Mrs Nosal-Charowska: Regarding your complaint, I am afraid I will not be able to agree with many of the points which you expose. As a professional in the touristic business, I am offended before such comments which show no foundation. During my professional career, I have faced many situations and our instruction has always been based on helping our... More 

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manchester
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 4 weeks ago

2 adults 3 children age 7, 8 & 13. We originally booked with low cost holidays before they went into administration. We managed to get our money back so booked again direct with the hotel. These are my honest options of the hotel LOCATION. We had a private transfer and it took 10 minutes from airport to hotel. This hotel... More 

Helpful?
Thank ManchesterChristine
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear ManchesterChristine, Thank you very much for your time sharing your extended opinion. Your review will be veru useful for all the travellers which are thinking to visit El Arenal because your description of this zone is really good. We would like to inform you that next year we will offer WIFI free of charge for our guests in the... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We visited this hotel for our holiday & didn't really know what to expect due to mixed reviews. We arrived to a straightforward check in, requested a double with pool view & was given to us no problem, room a little small & dated but clean all the same, lovely sea view from balcony so was a bonus . Pool... More 

Helpful?
Thank Kevin A
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Kevin A, We feel very proud to have offered you a great stay in our hotel. Our main goal is your happiness and satisfaction during your holidays. We are very happy to know that your room meets your expectations and needs.Let me express our gratitude for your nice comments related to our service and facilities. Moreover, thank you for... More 

Level Contributor
6 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

It was a good hotel. The reviews are accurate however I would like to add the fact that there is no fridge in the room and if you want one you can rent one for €39/week. As there is no AC in the room we rented a fan with €10,however, we did not actually need it as it was pretty... More 

Helpful?
Thank Stiegelbauer L
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Stiegelbauer L, Thank you for the time you have taken out of your day to write and share this review of your stay with us at HSM Reina del Mar and the readers of Tripadvisor. It is a pleasure to know that you enjoyed your experience and you appreciated our facilities and our varied gastronomic offer. Thank you for... More 

Novi Sad, Serbia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 10, 2016

Great value,good location,friendly staff,excellent food,clean rooms. Free wifi in the lobby. Peacefull and without noise in the hotel. Bus stop to Palma is just around the corner, supermarkets as well,

Helpful?
1 Thank nenadaracki
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear nenadaracki, Thank you very much for your wonderful description of your holidays. We are very happy to know that you had a great stay with us, it is our main satisfaction. We look forward to welcome you back soon at HSM Reina del Mar to continue enjoying pleasant experience with us! Best wishes from El Arenal, HSM Customer Service More 

London, United Kingdom
1 review
1 of 5 stars Reviewed August 4, 2016

Overall the WORST hotel experience from check in to check out. Never been soo de satisfied with a visit ,not worth a dime.Definitely not a 3 star hotel.Firstly i have never seen such unwelcoming staff,grumpy and rude. Also non apologetic when in the wrong,clearly not trained nor have any knowledge on customer care or professionalism. I would not recommend this... More 

Helpful?
Thank sabrina r
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 3, 2016 via mobile

Me and my partner stayed in this hotel on the end of June/beginning of July 2016. On arrival we were greeted by professional young receptionist. Unfortunately for some reason it took about 20 minutes to actually find our reservation. Apparently we booked with company the hotel never heard about. After bit of investigation all was sorted and we were given... More 

Helpful?
Thank Zdeněk B
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Zdeněk B, Thank you very much to recommend our hotel, we feel very proud when we know that you would like to come again. We appreciate your time sharing this wonderful opinion with the rest of the travelers. We are very happy to read that you had fantastic holidays with us. We look forward to welcome you back soon... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Breakfast
Official Description (provided by the hotel)
IN GENERAL: The 3* hotel HSM Reina del Mar offers good quality facilities and service, as well as a lively and cheerful atmosphere. In the summer, it is popular among young people, who choose this hotel for its good price - quality relation, for being situated close to leisure area and attractive nightlife, and also for its proximity to the beach (300 m). The hotel opens from February to November. LOCATION: The hotel HSM Reina del Mar is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, is ideal to go by tourist train, by bike or simply walking. The famous area of "Bierstrasse" with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park "Palma Aquarium", one of the biggest in Europe, is situated 4 km away from the hotel. The water park "Aquacity" is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Nautico de S'Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only 200 m away from the hotel. ROOMS: The hotel offers comfortable double and single rooms decorated with bright and lively colours. All of the rooms include a bathroom, telephone, WIFI (extra charge), satellite TV and balcony. GASTRONOMY: The hotel offers half board or full board meal packages. The air conditioned restaurant offers in buffet style a big selection of hot and cold dishes, a variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: There is a terrace with a swimming pool for adults, that includes a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service is available at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Swimming pool for children. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week. ... more   less 

Additional Information about HSM Reina del Mar

Address: Calle Balears S/N, 07600 El Arenal, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > El Arenal
Price Range: $51 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Reina del Mar 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Reina Del Mar Hotel
Reina Del Mar El Arenal
HSM Reina Del Mar El Arenal, Majorca
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