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HSM Reina del Mar

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HSM Reina del Mar
HSM Reina del Mar
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317 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Level Contributor
6 reviews
3 of 5 stars Reviewed today NEW via mobile

It was a good hotel. The reviews are accurate however I would like to add the fact that there is no fridge in the room and if you want one you can rent one for €39/week. As there is no AC in the room we rented a fan with €10,however, we did not actually need it as it was pretty... More 

Helpful?
Thank Stiegelbauer L
Novi Sad, Serbia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great value,good location,friendly staff,excellent food,clean rooms. Free wifi in the lobby. Peacefull and without noise in the hotel. Bus stop to Palma is just around the corner, supermarkets as well,

Helpful?
1 Thank nenadaracki
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear nenadaracki, Thank you very much for your wonderful description of your holidays. We are very happy to know that you had a great stay with us, it is our main satisfaction. We look forward to welcome you back soon at HSM Reina del Mar to continue enjoying pleasant experience with us! Best wishes from El Arenal, HSM Customer Service More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Overall the WORST hotel experience from check in to check out. Never been soo de satisfied with a visit ,not worth a dime.Definitely not a 3 star hotel.Firstly i have never seen such unwelcoming staff,grumpy and rude. Also non apologetic when in the wrong,clearly not trained nor have any knowledge on customer care or professionalism. I would not recommend this... More 

Helpful?
Thank sabrina r
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Fellah C, We were regretful to learn that your perception of our resort did not comply with the image of a three-star hotel. We never guarantee the rooms before your arrival day, we consider your request but it depends on the availability. It is not true that we guaranteed two rooms one near each other before your payment. If... More 

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Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and my partner stayed in this hotel on the end of June/beginning of July 2016. On arrival we were greeted by professional young receptionist. Unfortunately for some reason it took about 20 minutes to actually find our reservation. Apparently we booked with company the hotel never heard about. After bit of investigation all was sorted and we were given... More 

Helpful?
Thank Zdeněk B
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Zdeněk B, Thank you very much to recommend our hotel, we feel very proud when we know that you would like to come again. We appreciate your time sharing this wonderful opinion with the rest of the travelers. We are very happy to read that you had fantastic holidays with us. We look forward to welcome you back soon... More 

Limerick, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Lovely Hotel,though the bedrooms are dated. Staff very helpful, especially Szandra,who could not have been more kind or helpful to me. Even when busy she treated me with professionalism & courtesy. The "men" on night desk duty were very kind as well.

Helpful?
Thank DDBbcccccccccc
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear DDBbcccccccccc, We feel very proud to have offered you a good stay in our hotel. Our main goal is your happiness and satisfaction during your holidays. Let me express our gratitude for your nice comments related to our service and facilities. Moreover, thank you for highlighting the profesionalism and kindness of our staff, be ensured that I will share... More 

Rome, Italy
Level Contributor
8 reviews
5 hotel reviews
2 of 5 stars Reviewed July 8, 2016

the room is with no a/c and u cant hire fan. no available safe keys to put the stuff. lobby wifi is not strong to use by many guests. tv is so small no cahnging of sheets during the all period but cleaning the room every day. no provide of soap or shampo to guests food is good

Helpful?
Thank mail0017
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear mail0017, Thank you much for your time sharing your opinion. We would like to inform that next year we will offer free WIFI for our guests.It is a pleasure to know that you enjoyed your experience and you appreciated our facilities and our varied gastronomic offer. Please accept our apology for not meeting your expectations during your stay but... More 

1 review
4 of 5 stars Reviewed June 11, 2016 via mobile

We stayed in the hotel in June. Perfect location, clean, a short walk from the beach. There are very friendly staff especially We would like to express our gratitude to Sandra who works in the reception.She is really attentive and helpful with a fantastic customer service skills. We had a problem with transfer and she sorted it out straight away.... More 

Helpful?
Thank Vloktion
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you very much for your time sharing this wonderful opinion with the rest of the travelers. We are very happy to read that you had fantastic holidays with us. Let me express our gratitude for your nice comments related to our service and facilities. Moreover, thank you for highlighting the profesionalism and kindness of our staff, be... More 

Horncastle, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 18, 2016 via mobile

Stayed here for 3 nights in May lovely hotel although somewhat overlooked by residential buildings! Stayed half board and the food was ok. Typical Spanish buffet for dinner with cheaper cuts of meat that we have now come to expect when having half board or ai in Spain. Good value though as we only paid 128euros for 3 nights lovely... More 

Helpful?
Thank tinamdavies
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear tinamdavies, It is a pleasure to know that you qualify our hotel as a good hotel and you appreciated our gastronomic offe and our location. Thank you for choosing HSM Reina del Mar for your holiday in Majorca and we hope you had a pleasant return journey home. Best wishes, HSM Customer Service More 

devon
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 13, 2016 via mobile

We stayed in room 511, it was clean and our housekeeper was very friendly, there was plenty of choice for breakfast and dinner, didn't quite understand the water with dinner, some people paid and others didn't, but we could of asked, would stay here again, very good value for money, short walk to the beach. Good to have free wifi,... More 

Helpful?
Thank datglow
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear datglow, On behalf of the entire team, I would like to thank you for taking the time to share on Tripadvisor your recent experience in our hotel. Let me express our gratitude for your nice comments related to our hotel value. Moreover, thank you for highlighting the profesionalism and kindness of our housekeepper staff, be ensured that I will... More 

Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 5, 2016 via mobile

Stayed because some reason our hotel was fully booked. We stayed the 1 night, room was lovely, food (breakfast) was plenty full and a good variety of choice. Hubster was disappointed as there no beans!! The hotel receptionist was friendly and checked in work no fuss. Would I recommend this place..... Yes I would

Helpful?
Thank Choccyfan72
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Mister Choccyfan72, First of all, I would like to thank you your time sharing your opinion on TripAdvisor. It is a pleasure to know that you enjoyed your short stay with us and you appreciated our hotel and his value. We hope you will return to our hotel again in the future! Best wishes from HSM Reina del Mar.... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Beachfront
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Breakfast
Official Description (provided by the hotel)
IN GENERAL: The 3* hotel HSM Reina del Mar offers good quality facilities and service, as well as a lively and cheerful atmosphere. In the summer, it is popular among young people, who choose this hotel for its good price - quality relation, for being situated close to leisure area and attractive nightlife, and also for its proximity to the beach (300 m). The hotel opens from February to November. LOCATION: The hotel HSM Reina del Mar is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, is ideal to go by tourist train, by bike or simply walking. The famous area of "Bierstrasse" with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park "Palma Aquarium", one of the biggest in Europe, is situated 4 km away from the hotel. The water park "Aquacity" is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Nautico de S'Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only 200 m away from the hotel. ROOMS: The hotel offers comfortable double and single rooms decorated with bright and lively colours. All of the rooms include a bathroom, telephone, WIFI (extra charge), satellite TV and balcony. GASTRONOMY: The hotel offers half board or full board meal packages. The air conditioned restaurant offers in buffet style a big selection of hot and cold dishes, a variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: There is a terrace with a swimming pool for adults, that includes a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service is available at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Swimming pool for children. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week. ... more   less 

Additional Information about HSM Reina del Mar

Address: Calle Balears S/N, 07600 El Arenal, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > El Arenal
Price Range: $54 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Reina del Mar 3*
Number of rooms: 180
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Also Known As:
Reina Del Mar Hotel
Reina Del Mar El Arenal
HSM Reina Del Mar El Arenal, Majorca
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