Im not sure wether to blame covid or blame the hotel bosses, however we got moved rooms 3 times, firstly because there was no shower head and toilet didnt work and was leaking, secondly because of cockroaches all over the room and finally in the Annex. the hotel next door and even this room has issues, shower is cold, the wardrobe is falling apart and the TV doesnt work. I think i would hold off on visiting just yet if at all.
Arrived to a very disorganized reception told room wasnt ready an hour after checkin so waited another hour was taken to a room that I paid an upgrade for and was shown a room that i wouldnt let my worse enemy stay in was absolutely filthy and had no Electricity The only good thing was the offered to give me a refund that i received 3 days later only to be charged again the following week . So am trying to get a second refund . Avoid this place
Me and my buddies archie, tim Tom, devypoo, joe joe and ali wally BLOODY loved it here!! Can’t get better I’m in tears wanna come back, this hotel has stolen my heart and ran off with it! End of xxxxx
(5 of us stayed for a week in summer 2019) The Good: Great location right on the strip, hotel is clean, has air con and the beds are comfortable. A couple of amazing members of staff (the man with long brown hair and the young man with short hair) who are both amazing and seem to be carrying the entire place, it's a shame all the staff aren't this attentive. The Bad: The pool is quite small and can get bit warm which I suppose is a personal preference but I prefer to get into a refreshingly cold pool on a hot day. There is also not a lot of space/sun beds around the pool so if your in a big group then its likely that some will have to make do on the floor etc. When we got there our balcony doors were broken and we were unable to use the balcony the entire holiday, someone came to look at it after we pestered them but nothing was actually done, and we had no compensation for it. And the lock on our door was broken, so our room actually was not locked ever and none of our belongings were secure, again something that we notified the staff off, someone looked never got fixed no money back. - side note we did pay for access to a safe, but that broke too! Another bad thing was the cleaners, they came into our rooms very early, fair enough they had a job to do but when we said we don't want the room cleaned they wouldn't leave they came in opened the curtains and stood by the beds un till we got up, was very strange. They also threw away so much stuff that wasn't rubbish e.g half full bottles of mixers or half full packets of crisps that were just on the side, not even in the bin so it was annoying having to buy all of them again. If you do choose to go here then I advise on arrival getting a do not disturb sign. We got one and it didn't work the first Time they just ignored it but the second time they finally didn't come in and wake us up. The apartment is also not really "self catered" we got a kettle a cup and saucer no cutlery, hobs, pans, so didn't end up saving any money as there was no decent food we could make with that. To top the holiday off, we had a mare with our booking as the hotels records had one of our rooms check in and out date a day earlier than the other, even though who we had booking confirmation of the correct dates. As a result we were basically being kicked out of our rooms a day before we were due to depart. The young lady with light brown/blondish hair at receptions as so rude and unhelpful. I showed her the booking confirmation we had with the correct dates etc and I put her on the phone to the company we booked with who were explaining to her the same thing that we had actually booked for these dates etc. In the end she told us that we were being kicked out of the room because the hotel was fully booked...then after further conversation they said we can stay in the room one more night if we paid for it. So their hotel could not have been fully booked. This lady was so rude in the way she spoke to me, and reduced me to tears in reception, it was not the best end to the holiday to say the least. Other reception staff we spoke through during the holiday were miserable and unhelpful. (apart from the two gentlemen mentioned at the beginning) overall, just don't go here if you want friendly helpful staff and a fully functioning room.…
Very friendly staff. My friend and I took the room with a big terrace (bigger than the room) right above the swimming pool. AC was perfect, fridge and safe too. The swimming pool closes at 7 pm which was a bit of a downside, but not that problematic. Not very spacious room but was enough, since you don't really stay in there when you are in Ayia napa!