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Smartline Napa Tsokkos Hotel

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#60 of 105 Hotels in Ayia Napa
Certificate of Excellence
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Smartline Napa Tsokkos Hotel
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73 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Scarborough, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

This was the first time in Cyprus and was not sure what to expect. The hotel was clean and food acceptable, could have been a bit more variety. The pool is not Olympic size, but what does it matter when you are frying. The pool bar is good and you can get most local beers and spirits as well as... More 

Helpful?
Thank grahambarnettfam
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Arrived at the customer service desk to be greeted with extremely poor service, It was painful checking in. Youthful staff there clearly bring across a strong impression that they don't want to be there and it topped it off when the CANT SPEAK ENGLISH. Hotel manager there is a joke, hardly anyone there and there is no surprise why We... More 

Helpful?
1 Thank jamesdavis90
TsokkosCyprus, Leiter Gästebetreuung at Smartline Napa Tsokkos Hotel, responded to this review

Dear jamesdavis90, Thank you for your review. We are sorry about the circumstances you faced during your stay and deeply regret any inconveniences caused. Our staff are multilingual and always trying to ensure each guests is treated the same despite their spoken language, so we regret you sometimes had the feeling not everyone has spoken fluent English. Your comments, especially... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 20, 2016 via mobile

Just recently stayed at the hotel with a group of friends, the hotel itself was lovely, very clean and modern. However a few of the staff (Male receptionist, female receptionist who was quite young and one of the bar staff who was female and again quite young) were exceptionally rude to me and my friends, on one occasion the male... More 

Helpful?
1 Thank Alice M
orthodoxou, Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear Alice, Thank you for taking time and write us a review on trip advisor. As about the man at the reception (night shift) this Is something we discuss at the hotel. Be sure that measurement are already taken. But I have to disagree as about my other staff. This is the first time I'm reading this year that all... More 

A TripAdvisor Member
4 of 5 stars Reviewed July 18, 2016 via mobile

Staff were very kind and made personal friendships with them all amazing experience and I would recommend them 100% for a good week or two away! Thank you έφγαριστο Met amazing people there very friendly atmosphere and the food was very delicious! Bar staff Katarina, Richard and Patric Cleaning lady - Orea Management- Andreas and my other lady friends 💕... More 

Helpful?
Thank A TripAdvisor Member
TsokkosCyprus, Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear Happy Guest, We are happy that you loved your stay with us. Great that you enjoyed our tasty culinary. Thank you for your praise to our friendly and helpful staff. We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back very soon again. Heartly regards, Guest Relation smartline Napa Tsokkos Hotel More 

London, United Kingdom
1 review
5 of 5 stars Reviewed July 12, 2016

I recently stayed at Napa Tsokkos hotel in Ayia Napa for a week, and was really impressed with how clean and modern the hotel was. Upon arrival I was greeted by the friendly staff members. The food was tasty. The hotel is located in the center of Ayia Napa close to all amenities. I would recommend this hotel to anybody,... More 

Helpful?
Thank classrelated123
orthodoxou, Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear classrelated 123 It's a pleasure to know that you are impressed and you enjoyed your summer holidays in our hotel. Your regardings are valuable to us and your compliments will be transferred to our staff team. We look forward to offer you our hospitality again in the future. Heartly regards The manager of Smartline Napa Tsokkos Hotel More 

1 review
5 of 5 stars Reviewed July 9, 2016 via mobile

A lovely holiday in this hotel. the rooms are decorated an look very nice,the food is lovely and the staff are all so friendly an helpfull! :* :-) Thank you . See you soon. DefinitelyI recommended this hotel

Helpful?
Thank tanqmincheva
TsokkosCyprus, Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear tanqmincheva, Great that you enjoyed a lovely holiday with us.. We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back very soon again. Heartly regards, Guest Relation smartline Napa Tsokkos Hotel More 

Coventry, United Kingdom
1 review
5 of 5 stars Reviewed July 9, 2016 via mobile

Stayed in this hotel from 19 till 29th June. The location of this hotel is amazing , you are 5 min away from city centre, short distance from the beach and only 2 min walk to shops and restaurants. The actual hotel is nice and clean. Beds are very comfortable and bedding was changed every day. The choice of food... More 

Helpful?
Thank elenamuhnovska
TsokkosCyprus, Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear elenamuhnovska, Thank you for your kind review of your stay with us. Our aim is that our guests leave us happy and we are pleased to read that this was achieved and that you had an enjoyable time! We are also delighted to read that our culinary offer met your taste and you loved your comfortable room. We do... More 

Leeds, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 29, 2016

I returned from my visit to Ayia Napa on Friday after visiting for a week with my two friends! The weather is absolutely amazing, we didn't have a single day where the sun wasn't shining! On arrival at our hotel it was pretty late but we were checked in quickly and provided with a carrier bag which included a sandwich,... More 

Helpful?
Thank BethCB
TsokkosCyprus, Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear BethCB, We are happy that you loved your stay with us. Great that you enjoyed our tasty cocktails and praise our friendly and helpful staff. We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back very soon again. Heartly regards, Guest Relation smartline Napa Tsokkos Hotel More 

iNorthern Ireland
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 28, 2016

I spent a week here just last week and I have to say the hotel was perfect the staff were all very friendly and helpful. The food was excellent and the manager was seen all the time in the hotel which for me is a good sign that he is overseeing everything. Our rooms were cleaned daily as was the... More 

Helpful?
Thank Nuala O
TsokkosCyprus, Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear Nuala O, Let us express our sincere thanks and appreciation for your kind words and to be given the opportunity to extend our hospitality. Thank you for your good comments regarding the location of the hotel, the spacious and clean rooms and our helpful and friendly staff. We sincerely look forward to welcoming you back again very soon. Warm... More 

1 review
5 of 5 stars Reviewed June 20, 2016 via mobile

This is a lovely hotel the rooms are decorated an look very nice, the food is lovely and the staff are all so friendly an helpfull! Went here for a week with a friend, the hotel is right by the night life an shops restaurants etc! Would defiantly recommend this to hotel to anyone thinking of staying! Thank you for... More 

Helpful?
Thank Leanne O
TsokkosCyprus, Manager at Smartline Napa Tsokkos Hotel, responded to this review

Dear Leanne O, Thank you for your kind review of your stay with us. Our aim is that our guests leave us happy and we are pleased to read that this was achieved and that you had an enjoyable time! We are also delighted to read that our culinary offer met your taste and you loved your comfortable and modern... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Tsokkos Napa Hotel is enviable situated in the center of Ayia Napa and just a short stroll from the beautiful sandy beaches. Guests can laze around the pool and enjoy the sizzling Cyprus sun for a memorable holiday experience. The hotel is an ideal choice for families and couples seeking a cozy, boutique hotel with modern and fresh design along with a warm welcoming atmosphere and hospitable environment.In high season hotel atmosphere might be more lively. ... more   less 

Additional Information about Smartline Napa Tsokkos Hotel

Address: Nissi Avenue 65, Ayia Napa 5330, Cyprus (Formerly Tsokkos Napa Hotel)
Location: Cyprus > Famagusta District > Ayia Napa
Price Range: $97 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smartline Napa Tsokkos Hotel 3*
Number of rooms: 190
Reservation Options:
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