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smartline Napa Tsokkos Hotel

#63 of 106 Hotels in Ayia Napa
Certificate of Excellence
05/07/2017 05/08/2017
1 room 2 adults 0 children
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smartline Napa Tsokkos Hotel
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96 Reviews from our TripAdvisor Community

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Showing 50: English reviews
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Bradford, United Kingdom
Reviewed January 3, 2017 via mobile

My girlfriend bought me a holiday to napa in September for my 25th birthday. On arrival we was taken back because the first thing that you realise is that the hotels main entrance is behind the entrance to a strip club. But the staff was really helpful and polite once we entered the hotel we arrived late and was given...

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Helpful?
1Thank tom d
TsokkosCyprus, Guest Relations Manager at smartline Napa Tsokkos Hotel, responded to this review

Dear Tom, Thank you for taking the time to share your opinion with other travelers. It is true that our location in the town center is ideal and just a few minutes away from the Ayia Napa strip. We apologise that our food did not meet your expectations, however, we are continually working to improve and resolve all the problems...

Birmingham
Reviewed December 30, 2016 via mobile

Another hotel me and my dearest visited few years back again a nice little refurb judging from pics! But I can't spot the old bar area run by a lovely gentleman called George and his lovely wife? Pool area was nice and they used to serve freshly squeezed orange juice in the mornings. We used to eat out in the...

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Helpful?
Thank kamsbasi
TsokkosCyprus, Guest Relations Manager at smartline Napa Tsokkos Hotel, responded to this review

Dear Kamsbasi, Thank you for taking the time to review your stay at Napa Tsokkos Hotel. We are happy that your experience with us is memorable as we always try to ensure our guests have enjoyable holidays. Customer satisfaction is our number one priority and we are thrilled that we have achieved this in this case. Looking forward in welcoming...

Newton Mearns, United Kingdom
Reviewed November 17, 2016 via mobile

Stayed here in sept having been asked to move out of our hotel in protaras for a few days. Wish we could've stayed!! Room were fresh and modern. Pool and surroundings were quiet (until about 6pm when the theme park opens) and very relaxing. Bar staff were really helpful and the food at lunch and night, although buffet style, was...

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Helpful?
Thank david c
TsokkosCyprus, Guest Relations Manager at smartline Napa Tsokkos Hotel, responded to this review

Dear david c, Thank you for the positive review that you have shared with us. As the well-being of our guests is of great importance to us, we want to make sure that everyone is provided with our best service at all times. Therefore we highly appreciate your recognition regarding this matter. Our ideal location on the island is really...

Reviewed October 31, 2016

After arriving at 11pm we were told by the manager that the Hotel was closing the following day as it was out of season and they had arranged for a hotel transfer there and then. Clearly the real reason was that they hadn't had many bookings and so shifted us off to a nearby hotel (Anmaria - do avoid this...

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Helpful?
2Thank Ben A
TsokkosCyprus, Guest Relations Manager at smartline Napa Tsokkos Hotel, responded to this review

Dear Ben A, We deeply regret your recent stay with us haven’t met your expectations in terms of some services. It is disheartening to learn that this time we could not manage to offer you an enjoyable stay. Please understand that due to full occupancy of our hotel it was difficult for us to offer you your requested room and...

Glasgow, United Kingdom
Reviewed October 21, 2016

Met so many lovely people at this hotel and Richard was a great barman, on the downside the food is Terrible! The maid is very aggressive, shouting at you for not being out your room for her to clean and also shouting ta you to get out in last day, reception man shouted at us one night for having few...

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Helpful?
Thank melissakerr166
TsokkosCyprus, Guest Relations Manager at smartline Napa Tsokkos Hotel, responded to this review

Dear Melissakerr166, Thank you for taking the time to post your review at Smartline Napa Tsokkos Hotel. We deeply regret your recent stay with us haven’t met your expectations in terms of some services. We are disappointed to learn that this time we could not manage to offer you an enjoyable stay. Please understand that our staff is working very...

Gateshead, United Kingdom
Reviewed October 19, 2016

I recently stayed at this hotel which is really central to beach and shops. We were only there a week. Arrived on Saturday it was really good until the Thursday when one Russian man came and spoilt it for a lot of people. Richard the barman is the best. On the whole though would definitely stay at this hotel again....

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Helpful?
1Thank julietwins3
TsokkosCyprus, Guest Relations Manager at smartline Napa Tsokkos Hotel, responded to this review

Dear julietwins3, We wish to thank you for writing such a positive review from your experience at the smartline Napa Tsokkos this month. Fantastic that you liked the facilities and service and that you noted the great work of our different team members who are always work hard to create a warm and welcome atmosphere especially with our incredible Richard....

Reviewed October 19, 2016

Nice hotel refurbished lovely rooms ideal location for town centre or the beach and bus stop near by but the food lets it down cold cooked breakfast nothing like a cold fried egg to put you off your breakfast staff in dining area spoke hardly any English even the coffee you had from the machine was cold and lack of...

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Helpful?
1Thank Eddie B
TsokkosCyprus, Guest Relations Manager at smartline Napa Tsokkos Hotel, responded to this review

Dear Eddie B, Thank you for taking the time to leave your review. As you already noted our location in the town center is realy ideal.However, be sure that we are continually working to resolve all the problems that our guests note but be sure that our kitchen team is continually working to offer you the best service as possible....

Reviewed October 18, 2016 via mobile

Richard the barman is the best in Cyprus always smiling always there for your needs hotel nice food acceptable lovely locations staff were good except for 1 barman that didn't have a clue third time in Cyprus really enjoyed it

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1Thank 728agnesc
TsokkosCyprus, Guest Relations Manager at smartline Napa Tsokkos Hotel, responded to this review

Dear Agnes C, Greetings from smartline Napa Tsokkos in Ayia Napa Thanks for your nice words about our staff ,especially with Richard our barman who will be happy to read your compliments about him. Every one of us is doing the best to provide our guests an unforgettable holiday and we are very happy to convince you in all areas...

London,England
Reviewed October 15, 2016

Freshly decorated. Room 207 overlooks tennis courts with side views of Main Street. Nice food. Breakfast includes Cypriot cheeses, yoghurt, cold meats, olives etc and cooked - eggs, bacon, sausages etc. Hot drinks were from a machine. If drinks were freshly made I would have marked it higher. Evening food was also tasty. Drinks had to be fetched from the...

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Helpful?
Thank TisPete
TsokkosCyprus, Guest Relations Manager at smartline Napa Tsokkos Hotel, responded to this review

Dear TisPete, Thank you for honoring us with your recent stay at smartline Napa Tsokkos and for sharing with other travellers a great review. A great pleasure to read you had overall a good time with us and enjoyed so the culinary offe.In addition it is great to read that you enjoyed your comfortable room and the very comfortable beds....

Newcastle upon Tyne, United Kingdom
Reviewed October 13, 2016 via mobile

Best hotel I've ever stayed at Thomas cook had said this was wheelchair friendly which it wasn't but when we got there the staff were very helpful in every way they made ramps so my Mam could get about by herself in her chair and helped her when ever needed they were fantastic, the food was cooked to perfection meat...

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Helpful?
Thank Kelly S
TsokkosCyprus, Guest Relations Manager at smartline Napa Tsokkos Hotel, responded to this review

Dear Kelly S, First of all we would like to thank you for spending time to write a review through TripAdvisor. We are honored to read your positive words about our hotel and loved so much our great location near to shops, bars and restaurants.Our proximity to the beach is a real advantage for our lovely guests. It’s always a...

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Tsokkos Napa Hotel is enviable situated in the center of Ayia Napa and just a short stroll from the beautiful sandy beaches. Guests can laze around the pool and enjoy the sizzling Cyprus sun for a memorable holiday experience. The hotel is an ideal choice for families and couples seeking a cozy, boutique hotel with modern and fresh design along with a warm welcoming atmosphere and hospitable environment.In high season hotel atmosphere might be more lively. ... more   less 

Additional Information about smartline Napa Tsokkos Hotel

Address: Nissi Avenue 65, Ayia Napa 5330, Cyprus (Formerly Tsokkos Napa Hotel)
Location: Cyprus > Famagusta District > Ayia Napa
Price Range: $52 - $1,078 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — smartline Napa Tsokkos Hotel 3*
Number of rooms: 190
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Questions & Answers

Here's what travelers have asked, with answers from smartline Napa Tsokkos Hotel staff and other travelers.
11 questions
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Questions? Get answers from smartline Napa Tsokkos Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floors away from the bar”
974eddieb, Oct 19, 2016 | Read review
“Not a wheelchair friendly hotel”
, Oct 11, 2016 | Read review
“Quieter rooms at the back of the building but no pool view”
allano183, Oct 10, 2016 | Read review
“Poolside room is best”
grahambarnettfam, Aug 28, 2016 | Read review
“WIFI is chargeable in the room however it is free in the lobby.”
classrelated123, Jul 12, 2016 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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