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Napa Mermaid Hotel and Suites

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Kryou Nerou 45, Ayia Napa 5330 Cyprus
Lowest prices for your stay
$101
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Free cancellation until 11/16/20
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Traveler (1265)
Room & Suite (286)
Pool & Beach (230)

About

#3 of 109 hotels in Ayia Napa
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
One of the most beautiful hotels in Ayia Napa, the multi awarded, freshly rebuilt Napa Mermaid Hotel & Suites in Ayia Napa - Cyprus, with deluxe services and facilities lies on the most privileged location of the cosmopolitan resort of Ayia Napa. Its superb location allows the holiday maker to be a few minutes away from the resort centre and yet right across the serene crystal waters and sandy beach of Grecian Bay and only a stone's throw away from the town center. The Napa Mermaid Hotel and Suites is ideal for Weddings, Holidays, Honeymoons or just a perfect rest in Ayia Napa, Cyprus. Local to all the facilities, Napa Mermaid Hotel and Suites is ideally located with breath taking views of the Mediterranean Sea. The Napa Mermaid Hotel & Suites is a stylish contemporary hotel entirely redesigned to create a fabulous holiday setting. This sanctuary of relaxation and comfort is accompanied by the unparalleled reputation for excellence and friendliness that the hotel is known for. Simple in its modern, innovative design and state of the art facilities the Napa Mermaid Hotel & Suites is a unique hotel that welcomes you to experience unforgettable holidays of relaxation and comfort surrounded by traditional Cypriot hospitality of the highest order.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Evening entertainment
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Sun terrace
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Romantic
Languages Spoken
Greek
1,781Reviews50Q+A100Room tips
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Popular mentions
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I picked this hotel based a lot of the reviews from others on the site. Just for context, I am an avid business and leisure traveller that has been on each continent / too many cities to count and been an experienced traveler for the last 35+ years of my life. I will say this hotel is okay. It is a bit from the city center which is not a bad thing. About a 10-15 min max. Close to Love Bridge and the sculpture park. There are buses out to Cavo Greco or you can get taxi to any spot. Realizing this is the off season for Cyprus this hotel worked out fine but, did not leave an impression on me or make me want to recommend it to friends/family. The receptionist who checked me in was very kind but when my passport was left with her during check out (first time in my life) and I didn’t realize it until 2 hours later - they never rang up to the room or when she saw me leave about an hour after checking in that they still had my passport! Talk about extreme panic! The hotel is okay cleanliness wise - it is run down a bit and could take a face lift in the lobby and many other areas.The keys are clunky old style with an actual key and this metal slot to turn on the lights, etc. The room itself is “fairly clean” but, could use improvement with replenishment of toiletries without asking. I do have to give points for the cleaning each day - like clock work. The buffet breakfast is nice and sufficient. I would recommend that the staff greet each customer - it was very hit and miss. Again, realize this is the off season - I can not imagine if it was full season - you may never get anyone’s attention. Overall a decent stay but, nothing specifically amazed me. Check out was okay - all that was asked of me, “you used nothing” and no offer to get a taxi or how my stay was...again early morning but, with Ayia Napa being the hot spot it is during regular season you would they would still step it up. The gym is good and the ladies at the spa are extremely nice. Cyprus itself is beautiful and I will return but, not to Napa Mermaid.
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Response from NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and Suites
Responded Jan 9, 2020
Dear Jamie Thank you for staying with us and for your review. We welcome all feedback from our guests and we are delighted to read that you found some aspects of your stay to be very good. With regards to your passport, kindly note that it is a standard procedure to keep passports/identity cards during check in in order to note the required details in our system as required by the legal authorities. They are only kept for a very short time and guests can pick them up immediately after this process. We do pride of our friendly staff and we are sorry that you did not receive the service which should have been afforded to you. We would like to take this opportunity to thank you for bringing these issues to our attention which has highlighted some additional training for our Team Members. Kind regards Maria Paschali
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I Spend two unforgetable days in this cosy, homely, Boutique hotel in Ayia Napa. The hotel has been very recently entirely refurbished from the Public areas, Spa , rooms, gardens , pools. The staff is really super friendly , professional , and can give you a lot of accurate information about the area. Rooms are really clean with crispy white linen that makes you have a wonderful sleep. All rooms are with balcony with amazing views to the cleanest beach on the island, 2 minutes walk from the hotel. Breakfast ahd dinner are really great and a good value for money, the variety and taste of the food is exceptional. The Service in the Restaurant is great. I was amazed by the variety of breads , butters, desserts ahd main dishes. The lamb kleftiko was exceptional. The spa with the indoor pool, sauna and steam bath are great. A tropical Paradise for relaxation with two jacuzzis . The view is the cactus Garden outdoors which is great . The Elemis spa products and massage treatments are great and affordable. For sure i will be there soon as i call it a home away from home
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Response from NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and Suites
Responded Jan 9, 2020
Dear Guest Thank you for choosing the Napa Mermaid Hotel & Suites in Ayia Napa for your recent getaway and for taking the time to share such a positive review on Trip Advisor. We are all delighted that you had a flawless holiday with us and we look forward to welcoming you back soon. Kind regards Maria Paschali
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This Hotel ticks all the right boxes , location , facilities , service , value for money . I have stayed in Ayia Napa many times over the last 30 years . This is the best Hotel I have stayed in . I have no hesitation in recommending this Hotel .
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Response from NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and Suites
Responded Jan 9, 2020
Dear Guest We are all glad that you rated the Napa Mermaid Hotel & Suites so highly and that you enjoyed the location, facilities, service and value for money. On behalf of all the staff here we hope to be of service to you again in the near future. Kind regards Maria Paschali
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We arrive late so missed the evening meal however we have left sandwiches in the room and we got lunch voucher as well which was very nice The room is big and clean food was okay I can't fault the hotel at all The ladies in the reception was very helpful.
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Response from NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and Suites
Responded Jan 9, 2020
Dear Guests Thank you for staying with us and for your top rating. We are pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back soon. Kind regards Maria Paschali
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Stayed in November 2019 and it is a beautiful hotel. Had a great room overlooking the pool that was cleaned spotlessly every day. The breakfast was great and a large selection. The hotel was right across from a beautiful beach and an easy walk to downtown restaurants, shopping and activities. I also did a couple tours through Eman tours recommended by the front desk and the tours were great. Weather was fantastic for me in November (Mid to high 20’s) but there were already a lot of restaurants and attractions closed for the winter. It was nice having no crowds. I would recommend this resort.
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Response from NapaMermaidAyiaNapa, Events, Media & Quality Manager at Napa Mermaid Hotel and Suites
Responded Nov 19, 2019
Dear Karen Thank you for staying with us and for your excellent review! We were delighted to read that you enjoyed your stay with us and especially the food and the cleanliness. Looking forward to welcoming you back again in the near future. Kind regards Maria Paschali
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PRICE RANGE
$94 - $205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
napa mermaid hotel ayia napa, hotel napa mermaid
LOCATION
CyprusFamagusta DistrictAyia Napa
NUMBER OF ROOMS
150
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Frequently Asked Questions about Napa Mermaid Hotel and Suites
Which popular attractions are close to Napa Mermaid Hotel and Suites?
Nearby attractions include Ayia Napa Sculpture Park (0.4 miles), Love Bridge (0.3 miles), and Ayia Napa Harbour (0.6 miles).
What are some of the property amenities at Napa Mermaid Hotel and Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Napa Mermaid Hotel and Suites?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Napa Mermaid Hotel and Suites?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Napa Mermaid Hotel and Suites?
Yes, free parking is available to guests.
What are some restaurants close to Napa Mermaid Hotel and Suites?
Conveniently located restaurants include Sesoula Kalamaki, The Deck - by Alion Beach Hotel, and Sage Restaurant & Wine Bar.
Are there opportunities to exercise at Napa Mermaid Hotel and Suites?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Napa Mermaid Hotel and Suites have an airport shuttle?
Yes, Napa Mermaid Hotel and Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Napa Mermaid Hotel and Suites located near the city center?
Yes, it is 0.8 miles away from the center of Ayia Napa.
Are any cleaning services offered at Napa Mermaid Hotel and Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Napa Mermaid Hotel and Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.