My husband and I think this maybe one of the most unusual and beautiful designed hotels we have ever stayed in .As we were celebrating our 34 wedding anniversary we got a magnificent upgrade ;made possible by the kind Maria in the front office .This was just an introduction to superb service -I was suffering with a sinus infection and they managed to get me a dr in 45 minutes . Whatever you wish they provide ..the reason I haven’t given this review 5 star is the quality of food from breakfast to lunch to dinner was disappointing..I would still recommend this hotel-romantic and special
We spent a few days at Il Sereno and it was just amazing. The hotel decor is modern yet with a retro'-style vibe. We had a frontal lake view suite and it was lovely. Service was impeccable and knowledgeable, A special shout out to Roberto for his recommendations and friendliness. We ll go back.
Everything at this hotel is 5 star excellent. The valet, the bar, gardens, food, drinks, rooms,etc. The views are just over top and we love how the hotel is secluded from the area. The boats they offer to other parts of the lake is a great touch too.
Top marks for the interior design! Suite and bathroom well appointed and luxurious. Restaurant and staff impeccable. The chef is very creative, teasing the palate with unusual combinations and artistic presentations which fool the senses. However: Upon arrival we were asked if we would like a kettle or a coffee machine in our room. Answer: Kettle please. No kettle was delivered until the following morning when we phoned reception. Upon our arrival, Virtuoso (the booking site) had kindly provided a bottle of prosecco in our room. We drank some on the first night. On the second night, the unwashed glasses still stood on the table and we had to rinse them ourselves. Are these glitches acceptable at a hotel of this calibre? The staff may have remembered our names at breakfast, but it would have been better to remember the kettle and to wash the glasses. Lastly, on the morning of my big birthday, I woke up and sat outside on the beautiful terrace to admire the view, feeling so lucky. It was just before 9 a.m. Suddenly a hedge cutter started up nearby. We had come for tranquillity but Il Sereno definitely did not live up to its name. Why operate gardening machinery at a time when guests want to enjoy a peaceful morning, instead of waiting until after guests have checked out at 11? We felt it was so inconsiderate. For the exclusive image Il Sereno wants to project, it could try much harder with the service. On the whole, it was a beautiful place but lacking a personal touch. …
We stayed for my daughters wedding and I can only say IS this place was and IS PERFECT! Check in was impressive with a minor hiccup at check out, but they did there best to work things out! We are world travelers, four Seasons, Hotel De Paris Monet Carlo etc, so you get and Idea of our style. Bottom line is you cannot beat the view, Como is Gods artwork and the Hotel is the place to stay and take it all in!!! The rooms and Hotel design are more trendy chic, which was refreshing, riva boats were a nice touch which I recommend hiring for 2 hours and have them fill it with fruits and wine...Thanks TB
Our expereince at Il Sereno was excellent. From every corner of the hotel you have an amazing view and what a design! The staff and the service were incredible 5 star level, from the reception ladies to the pool attendant and restaurant. I had probably my best massage ever in the spa! The room was great, clean and quiet. Staff was always smiling and ready to give the best suggestion. This hotel really knows how to treat a hotel guest, I highly reccomend anyone to stay here. WE WILL 100% BE BACK SOON...
I would like to express my gratitude to all the Staff Il Sereno, for an amaizing stay. we had a memorable time and we can't wait to be back. Everything from the design to every little details (Panettone :) was delicious) was perfect. Thank you!
Il Sereno was recommended to us by a friend, and we were not disappointed. The architecture is elegant and minimalistic, and the rooms facing the lake have breathtaking views. The service is also charming, but the restaurant is a bit underwhelming in terms of cuisine, even though the setting is beautiful.
A brief break for an aperitivo at this boutique hotel which boasts design at any corner. Service proved to be great, unlike many other showoff locations on the lake. Quality of drinks and food very good. Overall feeling is pampering and discreet. Getting there is not the easiest thing, be sure you pre-book. A must stop venue.
Design wise this hotel is near impossible to beat. It is beautiful from every angle. The breakfast is one of the best elements as well as the boats you can hire and drive yourself. Strongly suggest you combine a stay here with Villa D'Este so you have the best of both worlds