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Room & Suite (121)
Dining (36)
About
Location
4.8
Cleanliness
4.8
Service
4.5
Value
4.0
Il Sereno presents a new era of luxury hotel for the iconic destination of Lake Como with an ethos of understated elegance. Designed by Patricia Urquiola, the all-suite hotel has 40 spacious rooms, ranging from 65 square meters to The Penthouse at 200+ square meters, all with floor to ceiling windows and all of them on the waterfront. Ristorante Al Lago is the hotel’s signature Michelin Star restaurant serving breakfast, lunch and dinner and led by Chef Raffaele Lenzi. Guests can also relax at the hotel's full-service spa, situated under original arches dating back centuries. The property will feature a private beach, as well as a dock, allowing guests to arrive by one of the hotel's boats custom-built by Ernesto Riva. One of Il Sereno's show stopping features is the 60-foot-long freshwater infinity pool suspended over the water and the large sundeck.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Boating
Hiking
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Plunge pool
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Water sport equipment rentals
Bicycle tours
Fishing
Walking tours
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Minibar
Flatscreen TV
Sofa bed
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
Languages Spoken
English, French, Spanish, Italian
Location
43Car recommended
Grade: 43 out of 100
14Restaurantswithin 0.75 miles
11Attractionswithin 0.75 miles
Contact
Via Torrazza 10, 22020 Torno Italy
Name/address in local language
Getting there
Rental CarsSee all Torno rental cars
193Reviews12Q+A23Room tips
Reviews
Traveler rating
- 158
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Popular mentions
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Most Recent
This hotel is beyond our high expectations. Incredible service, incredible location and beautiful modern interior design with high quality bathrooms, mattresses and pillows. The food was exceptional too. We also worked from the hotel and that worked really well We can’t wait to come back again!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samy Ghachem, General Manager at II Sereno
Responded 1 week ago
Dear Highclere1, Thank you so much for your amazing review, it has been a true pleasure to read. The hotel is truly beautiful and has a stunning location as well as an incredible style and design.I am glad you enjoyed our Michelin Star Restaurant and the quality of our service. We hope to see you very soon again here in Lake Como or at our sister property Le Sereno in St. Barths. Warmest regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband and I have been lucky enough to visit some of the worlds leading hotels and Il Sereno is a rival to the top spot. It’s set in the most perfect setting on Lake Como (I believe all rooms have a lake view but it’s essential!) - the staff are so attentive, smiley and kind. You never want for anything. The food was amazing (they had just been awarded their Michelin Star the night we arrived). The breakfast plentiful with a varied menu for you to choose as many things as you like - lunch and dinner is delicious. Fairly fancy but also delicious with amazing views of the lake. Then there is the spa - a private jacuzzi, steam and sauna which you can book for an hour - absolutely private and stunning. Plus a heated pool to use all year round. I cannot fault anything about this hotel - we will certainly be back!…
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samy Ghachem, General Manager at II Sereno
Responded Nov 14, 2022
Dear FredericaGainer, Thank you for your review, we’re so glad to hear that you enjoyed your stay and found our staff so attentive. We are so happy to hear that our food were up to par with your expectations. We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. il Sereno is truly one of a kind hotel as all of our rooms and common areas have stunning lake views! We hope to have the pleasure to see you in Lake Como next season or at our sister property Le Sereno in St. Barths Warmest Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've had the good fortune of staying in some nice hotels, but Il Sereno sets the bar beyond any I have seen. It's simply perfect. The design, the amenities, the staff, the location, the lake itself all work together in perfect harmony. We will be back, probably many times, to stay agian!
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samy Ghachem, General Manager at II Sereno
Responded Oct 14, 2022
Dear Adj1984, Thank you for your amazing review, its has been a true pleasure to read! We are so happy to hear that you enjoyed every aspect of your stay. We hope to have the pleasure to welcome you again here in Lake Como or at our sister property Le Sereno in St. Barths Warmest Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From a design perspective, this hotel is sheer perfection. It is stunningly gorgeous, if you like modern architecture and interior design. The service is also impeccable. I typically don’t drink cocktails and asked the bartender to recommend which one of two I selected would be best. He made both, told me to taste them and choose one, and only charged me for the one I selected. The staff is warm, friendly and attentive. The general manager is a gem. My daughter and I stayed for seven nights and we are leaving relaxed and rejuvenated.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: The garden view suite was lovely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samy Ghachem, General Manager at II Sereno
Responded Jul 25, 2022
Dear 331frang, Thank you so much for this very nice review, it has been an absolute pleasure to have you as a guest I am glad you enjoyed the lake and the beautiful design of the hotel, we are truly an oasis of tranquility. We hope to have the pleasure of welcoming you back here in Lake Como or at our sister property Le Sereno in St. Barths. Warm regards and have a lovely summer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
il Sereno was a beautiful experience for our group. The hotel is able to simultaneously stand out while still blending into the hills of Lake Como. Aside from the well-manicured gardens and sleek architecture, the hotel’s service was first-class. Outside of the hotel, inquiring about any reservation or detail was a seamless experience, while any internal activity was taken care of immediately and without any hassle. Separately, we truly enjoyed the food and beverage of Il Sereno. Bartenders created old-school drinks with a new-school twist, and the restaurant, managed by Mateo, was fantastic. While the restaurant management was new during the time of our stay, it was clear that the waiters, waitresses, and chefs all worked together to create a wonderful experience for its diners. The meals tasted and looked lovely - it’s evident that the chefs truly care about their food and it shows in the presentation and freshness of the food. I could not recommend this hotel and restaurant enough!…
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Date of stay: June 2022
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samy Ghachem, General Manager at II Sereno
Responded Jul 15, 2022
DearJeff G, Thank you for taking the time to write a detailed review, it has been a pleasure to read. We are s glad that you enjoyed the service offered by the hotel. Matteo and the restaurant team will be very glad to read your comments, we truly have a hard working team that is very caring and enjoy their work. We hope to have the pleasure of welcoming you back very soon here in Lake Como or at our sister property Le Sereno in St. Barths Warmest regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a sublime pleasure to stay in this most extraordinary of hotels. With its unrivalled location essentially floating above the gorgeous lake, its exquisite decor and pervasive ambience of calm and tranquility, this amazing property provides its very fortunate guests with an unforgettable experience. Apart from some relatively minor issues with service and attention to detail (which were professionally acknowledged and addressed), our stay was basically perfect (grazie mille to management). It is expensive but offers value for money. Very, very highly recommended. Stay there if you can!!
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samy Ghachem, General Manager at II Sereno
Responded Jul 6, 2022
Dear RD, Thank you so much for this very nice review, it has been an absolute pleasure to read! I am glad you enjoyed the lake and the beautiful design of the hotel, we are truly an oasis of tranquility. We hope to have the pleasure of welcoming you back here in Lake Como or at our sister property Le Sereno in St. Barths. Warm regards and have a lovely summer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband and I think this maybe one of the most unusual and beautiful designed hotels we have ever stayed in .As we were celebrating our 34 wedding anniversary we got a magnificent upgrade ;made possible by the kind Maria in the front office .This was just an introduction to superb service -I was suffering with a sinus infection and they managed to get me a dr in 45 minutes . Whatever you wish they provide ..the reason I haven’t given this review 5 star is the quality of food from breakfast to lunch to dinner was disappointing..I would still recommend this hotel-romantic and special
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Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samy Ghachem, General Manager at II Sereno
Responded May 1, 2022
Dear Essiela, Thank you very much for your nice comments. We are very pleased to know that your experience with us was great. We hope to see you soon, either at our other property in St. Barths or again here in Lago di Como. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent a few days at Il Sereno and it was just amazing. The hotel decor is modern yet with a retro'-style vibe. We had a frontal lake view suite and it was lovely. Service was impeccable and knowledgeable, A special shout out to Roberto for his recommendations and friendliness. We ll go back.
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Date of stay: April 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samy Ghachem, General Manager at II Sereno
Responded Apr 15, 2022
Dear Alejandros, Thank you so much for your very nice review It has been a true pleasure to read. We are so happy to hear that you enjoyed the contemporary style of the hotel as well as your room and service. We hope to have the pleasure to welcome you very soon again either in Lake Como or St. Barths Warmest regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything at this hotel is 5 star excellent. The valet, the bar, gardens, food, drinks, rooms,etc. The views are just over top and we love how the hotel is secluded from the area. The boats they offer to other parts of the lake is a great touch too.
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Date of stay: September 2021Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Samy Ghachem, General Manager at II Sereno
Responded Nov 17, 2021
Dear Anthony, Thank you very much for your nice comments. We are very pleased to know that your experience with us was great. We hope to see you soon, either at our other property in St. Barths or again here in Lago di Como. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Top marks for the interior design! Suite and bathroom well appointed and luxurious. Restaurant and staff impeccable. The chef is very creative, teasing the palate with unusual combinations and artistic presentations which fool the senses. However: Upon arrival we were asked if we would like a kettle or a coffee machine in our room. Answer: Kettle please. No kettle was delivered until the following morning when we phoned reception. Upon our arrival, Virtuoso (the booking site) had kindly provided a bottle of prosecco in our room. We drank some on the first night. On the second night, the unwashed glasses still stood on the table and we had to rinse them ourselves. Are these glitches acceptable at a hotel of this calibre? The staff may have remembered our names at breakfast, but it would have been better to remember the kettle and to wash the glasses. Lastly, on the morning of my big birthday, I woke up and sat outside on the beautiful terrace to admire the view, feeling so lucky. It was just before 9 a.m. Suddenly a hedge cutter started up nearby. We had come for tranquillity but Il Sereno definitely did not live up to its name. Why operate gardening machinery at a time when guests want to enjoy a peaceful morning, instead of waiting until after guests have checked out at 11? We felt it was so inconsiderate. For the exclusive image Il Sereno wants to project, it could try much harder with the service. On the whole, it was a beautiful place but lacking a personal touch. …
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samy Ghachem, General Manager at II Sereno
Responded Dec 22, 2021
Dear LadyfromLuxembourg, Thank you so much for taking the time to write a review. I am glad you liked our interior design, the hotel is a contemporary gem unlike any other property in Lake Como. I am sorry to hear about the kettle issue and the gardening machinery, your feedback is very helpful. We hope to have the pleasure to see you again, here in Lake Como or at our sister property Le Sereno in St. Barths.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$888 - $2,666 (Based on Average Rates for a Standard Room)
LOCATION
ItalyLombardyLake ComoTorno
NUMBER OF ROOMS
40
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Claim Your ListingII SERENO - Updated 2023 Prices & Hotel Reviews (Torno, Italy)
Frequently Asked Questions about II Sereno
Which popular attractions are close to II Sereno?
Nearby attractions include Chiesa di S. Giovanni (0.1 miles), Parrocchia di Santa Tecla (0.3 miles), and Via Verde (0.7 miles).
What are some of the property amenities at II Sereno?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at II Sereno?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at II Sereno?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at II Sereno?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to II Sereno?
Conveniently located restaurants include Il Filo d'Olio, Ristorante La Baia di Moltrasio, and Millesimo Lake Como Enoteca&Bistrot.
Are there opportunities to exercise at II Sereno?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does II Sereno have airport transportation?
Yes, II Sereno offers airport transportation for guests. We recommend calling ahead to confirm details.
Is II Sereno located near the city center?
Yes, it is 0.1 miles away from the center of Torno.
Are any cleaning services offered at II Sereno?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at II Sereno?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.