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Althoff Grandhotel Schloss Bensberg

Kadettenstrasse, 51429 Bergisch Gladbach, North Rhine-Westphalia Germany
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Traveler (1091)
Room & Suite (260)
Dining (111)
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About

#1 of 12 hotels in Bergisch Gladbach
Location
4.5
Cleanliness
4.8
Service
4.6
Value
4.3
2023 Travelers' Choice Best of the Best
In a truly fantastic location, high above the Cologne lowlands and with a wonderful view of Cologne cathedral, one of the largest baroque palaces in Europe awaits you. It is the spirit of history that fills and enchants the 5 star Althoff Grandhotel Schloss Bensberg. The multitude of details from times long gone still tell tales of unique people and moments that characterise this building so much: Goethe and Beethoven, as well as Napoleon and the Medici family resided here. But today you can enjoy stylish luxury in the magnificent, historic chambers and in unmistakable Althoff ambience. Supplemented by personal service, Joachim Wissler's 3-star cuisine in the gourmet restaurant Vendome and a Beauty & Leading Spa that satisfies even the highest demands.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Valet parking
Paid private parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Romantic
Business
Languages Spoken
English, German

Location

Kadettenstrasse, 51429 Bergisch Gladbach, North Rhine-Westphalia Germany
Name/address in local language
Althoff Grandhotel Schloss Bensberg
1,235Review8Q+A64Room tips
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Konstantin TheGuest wrote a review Apr 14
chi town10 contributions2 helpful votes
1. Check-in/Check-out: 5/5 Seamless and easy process. Very friendly frontdesk staff. 2. Rooms (cleanliness, amenities, technology, etc.): 3/5 Gorgeous clean rooms that are very spatious with comfy beds. See my note why this one is a 3. 3. On-premise restaurants: 5/5 There are two. One is Michelin one that you have to make a reservation in advance. We went to the other one. Good food, wine selection. Manager can step in if need to, wink. 4. Pool area: 5/5 Indoor pool within on-premise Spa was amazing to relax after long day of driving. 5. Service: 5/5 Overall weighted score: 4.6 out of 5.0 Notes: We really needed to be able to cast from our phone to TV that weekend but the technology of this beautiful Palace seem to have been stuck in 2000s. The concierge somewhat laughingly confirmed that their TVs are indeed older. I would expect this level of property to get onboard with technology especially at this price point of room charges. There is also an underground parking that is well lit and connected to the hotel. Would we come back? Yes
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Date of stay: September 2023
Value
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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nilu masrour wrote a review Feb 2024
Düsseldorf, Germany4 contributions8 helpful votes
Our experience was nothing short of superb. The combination of stellar concierge service, exceptional room service, exquisite food, and the heartfelt birthday surprise made our stay memorable. We left feeling more than just satisfied customers – we felt like part of a community that the hotel has masterfully created. A heartfelt thank you to the entire team for making our stay an unforgettable one. We can't wait to return!
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Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LindaC478 wrote a review Jan 2024
Frankfurt, Germany71 contributions43 helpful votes
Had the pleasure to stay at this majestic and beautiful castle hotel for the second time , the first time was an unplanned overnight stay after our flight from Cologne airport got cancelled. This time a two night package deal booked via kurzurlaub.de. Great price value , bed and breakfast and one four course menü dinner at the Dali bar Room was nice, comfortable bed with rather very soft pillows. Nespresso machine unfortunately no tea maker . Mini bar with soft drinks and water only. The room was freezing cold and we struggled to adjust the heating system. Bathroom was maybe an accesible free one considering the construction of the shower , no bath tub and no personal small shower gels etc . Room wall was rather thin , 236 with connecting door access, as we could hear everything happening next door. The bathrob one size , stiff and not pressed. We used the Spa, very small and depending on number of guests can get full and loud with several children around i would personally not bring my younger children here, they are better off at a Robinson club . Small steam bath , Sauna etc. Some guests mentioned visiting a nearby Spa Mediterana which is bigger and the hotel can organise a visit. We dined at Dali bar, food was ok , service very friendly and attentive better team than at breakfast. Nice live piano music and good cocktails. The second night we didnt get a seat at Enoteca, reserve in advance. Luckily we found a lovely restaurant 10 minutes walk from the hotel, Lus Box , with an excellent kitchen and fantastic service , can highly recommend The only downside was the breakfast. We found the selection not any better than many 4 star competitors , for the price of 42€ to be topped with an own interpretation of the egg benedict for an extra 17€ . Service was a mess. No coordination . You order a cappuccino you get it after you are done with breakfast. Three different waiters take the same order and no one brings it right. A mess to observe. You wait to be seated ( being told ,,kollege kommt,,) three times and when the ,,kollege,, comes , a lady asking for your room number that has that dont bother me look, watch out for the short haired lady with wide eyes. There is alot of room for improvement in service in order to match the grand name the hotel holds but seems like there are enough new money guests who are satisfied with superficial appearance the hotel presents at first sight . I would still recommend this hotel for a short getaway .
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Date of stay: January 2024Trip type: Traveled with family
Room Tip: Restaurant tip : Luxs Box , 10 minutes walk from the hotel .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Johannes Pfahl, Other at Althoff Grandhotel Schloss Bensberg
Responded Jan 17, 2024
Dear LindaC, Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your returning to our majestic castle hotel and are pleased to hear that you enjoyed certain aspects of your experience, including the dinner at Dali bar, the Spa, and the overall ambiance. We genuinely value your constructive comments regarding the room amenities, heating system, Spa facilities, and dining experiences. Please accept our sincere apologies for any inconveniences you encountered. Rest assured, we will address these areas for improvement to ensure a more seamless and enjoyable stay for our guests in the future. Your recommendation is valuable to us, and we hope to have the opportunity to welcome you back for an even more satisfying stay. Best regards, Johannes Pahl
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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niko690 wrote a review Nov 2023
Belgium107 contributions70 helpful votes
Very nice hotel. Magnificent building, good facilities, overall clean, professional staff. Nice room with Nespresso machine in room, large bathroom. Goof breakfast buffet. Nice bar for evening cocktails. Large parking. We got a birthday cake delivery in the room upon arrival… thanks for this very nice surprise.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Arie K wrote a review Jan 2023
Amsterdam, The Netherlands20 contributions21 helpful votes
Sure its a great hotel and people are very nice, rooms are great and sure its a beautiful hotel but...... Its big, Big building and many rooms so the Spa is allways occupied and restaurants booked. We had our breakfast list outside our door but it wasn't delivered. After waiting en called and it to another hour to reach our room. Coffee and eggs Benedict was cold. The we came to our room in the evening the trolley with the remains of our breakfast was still parked in front of our door. The next morning we discovered that there was no refill of coffee and sucker. Doest fit the signs at the front door SUPERIOR
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Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matthias Kienzle, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Jan 8, 2023
Dear Arie, Thank you for your rating and the time taken writing a feedback. I am sincerely sorry for the shortcomings you experienced while staying with us, as it is our attention to detail and service oriented mindset, that describes us best. Please do not hesitate to reach out directly for any future reservations, since we would be pleased to welcome you again. Best regards, Matthew Kienzle Executive Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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VF0930 wrote a review Jan 2023
Jakarta, Indonesia48 contributions74 helpful votes
The moment you drive up the hotel looks impressive and it is indeed impressive in terms of quality, rooms, reception services and pool. The room are simply splendid decorated, very spacious with coffee machine...super well done. The area is great for hiking and not that far from Cologne. We only stayed for one night. The breakfast had a great variety of choices including healthy options and the team was very attentive and welcoming. However there is one big downside; the dinner in Salvador Dali is nerve breaking process. We only ordered the main course and it took them 2 hours to prepare; how on earth is that possible. Having asked the waiter himself was completely unaware what was happening. We made our order at 20.10 pm and we good finally our food at 21.50 pm....totally "off" for such kind of hotel. Meanwhile the music the bar was 'live' but bad adding additional nervousness and stress to the waiting process. Yes they credited the drinks but that was not our intention. Again totally not aligned with the grandeur & quality of the hotel.
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Date of stay: December 2022
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Sleep Quality
Room Tip: TIP: avoid the Salvador bar for dinner....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matthias Kienzle, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Jan 7, 2023
Dear Guest, Thank you very much indeed for your rating and your feedback. I am delighted reading, that our well designed interior as well as our breakfast buffet and also our staff met your expectations. As for your disappointing experience in our Dalí Bar, please accept my apologies for these shortcomings. It was addressed internally already. We would be pleased to welcome you again soon. Best regards, Matthew Kienzle Executive Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TrophyCollector wrote a review Oct 2022
Monaco-Ville, Monaco674 contributions871 helpful votes
Schloss Bensberg is definitely one of the most beautiful hotels in Germany with large rooms, high ceilings, huge driveway and lawns. Old grandezza but very well maintained. Several food options up to Michelin star level. Excellent service, in particular I want to recommend Stefan Ries. The only missing item in this hotel is a cigar bar.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matthias Kienzle, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Nov 15, 2022
Dear guest, thank you so much for your good review and the kind words! We are very happy that you liked your stay in our hotel and we will proudly share the compliment with our colleague. We would be very pleased if you would visit us again soon. Best regards, Matthias Kienzle Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HONVienna wrote a review Sep 2022
Vienna, Austria189 contributions120 helpful votes
I have been coming for many years. In the last 2 years (Covid) the service (Staff) was not trained enough for the class of the hotel. As I return the quality of Staff-training has dramatically increased. It was necessary! The Hotel director is very much present and the breakfast crew is coming up to speed, thanks to very dedicated individuals that care and train. nice to see how it develops. Also the front Desk is alert and up to speed.
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Date of stay: September 2022
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip: try to get a room with view towards Cologne
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matthias Kienzle, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Oct 5, 2022
Dear guest, thank you very much for your nice review! We are very pleased that you enjoyed your stay with us and that your experience with our motivated service team has improved since your last visit. We are looking forward to welcome you back in Schloss Bensberg soon. Best regards, Matthias Kienzle Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Willem P wrote a review Sep 2022
Amstelveen, The Netherlands2 contributions
what a great place to be, this castle - loved the super spacious bed rooms. Service like you would like to it to be - every wish was possible. Only minus point - restaurants were all fully booked or closed. You probably have to book way ahead, when you want a table - impossible when you have decided to stay spontaneous on the same day.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matthias Kienzle, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Sep 6, 2022
Dear Willem, thank you very much for your review. We are happy that you enjoyed your stay and you liked our hotel. We do apologize, that it was not possible to get a table on that day in our restaurant. We always try our best to accomodate every request, unfortunately on that day it was really full booked. We hope that you will visit us again and you can have a nice evening in our restaurant next time. Kind regards, Matthias Kienzle Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KoosenDennie wrote a review Apr 2022
Rotterdam, The Netherlands25 contributions3 helpful votes
With fiends (two couples) we enjoyed the gourmet arrangement. The Trattoria Eneteco and Vendôme restaurant were of course different but both very good. It even surprised us that Vendôme has now only two stars of the guide Michelin. They should receive as quick as possible their third star back. The food, the spring menu, the wine suggestions of the sommelier and the service was outstanding. The quality of the hotel including breakfast and the spa was of the highest quality. And the end in total for the gourmet arrangement: very good price-quality.
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Date of stay: April 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matthias Kienzle, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded May 9, 2022
Dear guest, thank you very much for your great review and your kind words, which we gladly share with the whole team. We are very pleased that you enjoyed your stay with us. We would be very happy if you come to visit us again. Until then, our warmest regards, Matthias Kienzle Managing Hotel Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$198 - $303 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grandhotel schloss bensberg hotel bergisch gladbach, grandhotel schloss bensberg cologne, grandhotel schloss bensberg hotel cologne
LOCATION
GermanyNorth Rhine-WestphaliaBergisch Gladbach
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ALTHOFF GRANDHOTEL SCHLOSS BENSBERG $199 ($̶4̶7̶4̶) - Updated 2024 Prices & Hotel Reviews - Bergisch Gladbach, Germany

Frequently Asked Questions about Althoff Grandhotel Schloss Bensberg
Which popular attractions are close to Althoff Grandhotel Schloss Bensberg?
Nearby attractions include Schloss Bensberg (0.04 miles), Bergisches Museum fur Handwerk,Bergbau u. Gewerbe (0.2 miles), and Pfarrkirche St. Nikolaus (0.2 miles).
What are some of the property amenities at Althoff Grandhotel Schloss Bensberg?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Althoff Grandhotel Schloss Bensberg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Althoff Grandhotel Schloss Bensberg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Althoff Grandhotel Schloss Bensberg?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Althoff Grandhotel Schloss Bensberg?
Conveniently located restaurants include Gourmetrestaurant Vendome, Trattoria Enoteca, and Ristorante Italia.
Are there opportunities to exercise at Althoff Grandhotel Schloss Bensberg?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Althoff Grandhotel Schloss Bensberg have airport transportation?
Yes, Althoff Grandhotel Schloss Bensberg offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Althoff Grandhotel Schloss Bensberg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Althoff Grandhotel Schloss Bensberg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Althoff Grandhotel Schloss Bensberg offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.