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Althoff Grandhotel Schloss Bensberg

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Kadettenstrasse, 51429 Bergisch Gladbach, North Rhine-Westphalia Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (859)
Room & Suite (258)
Dining (86)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Althoff Grandhotel Schloss Bensberg
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 13 hotels in Bergisch Gladbach
Location
Cleanliness
Service
Value
Travelers' Choice
In a truly fantastic location, high above the Cologne lowlands and with a wonderful view of Cologne cathedral, one of the largest baroque palaces in Europe awaits you. It is the spirit of history that fills and enchants the 5 star Althoff Grandhotel Schloss Bensberg. The multitude of details from times long gone still tell tales of unique people and moments that characterise this building so much: Goethe and Beethoven, as well as Napoleon and the Medici family resided here. But today you can enjoy stylish luxury in the magnificent, historic chambers and in unmistakable Althoff ambience. Supplemented by personal service, Joachim Wissler's 3-star cuisine in the gourmet restaurant Vendome and a Beauty & Leading Spa that satisfies even the highest demands.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
German
1,003Reviews8Q+A60Room tips
Traveler rating
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Popular mentions
Wilton L wrote a review Sep 2020
London, United Kingdom499 contributions247 helpful votes
Came expecting so much, drove in and saw this beautiful and majestic Schloss so impressive until you walk in, everything goes down hill, the service is shabby inattentive snobbish (with no reason at all), the Italian restaurant with a nice outside terrace overlong a car park is medicate at best, the food is ok the service is so so slow and inattentive though the waiters are nice just out of their depth. Worth a drive to see the Schloss but don’t bother with anything else, needs a lot of love, care and attention.
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Date of stay: September 2020Trip type: Traveled with friends
3 Helpful votes
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Response from Sabine Evers, Gästeservice/Empfang at Althoff Grandhotel Schloss Bensberg
Responded Sep 21, 2020
Dear WiltonL1999, Thank you for taking the time to tell us about your impressions. We are very sorry that there is cause for criticism and that our service team did not serve you cordially. Please be assured that our passion for service, friendlyness and cordiality are usually our features we are known for. We feel sorry, that you made different experiences. We would be delighted if you would give us a second chance to convince you of our passion for service. Best regards, Matthias Kienzle Hotel Manager
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AndreasWiegand wrote a review Jan 2020
Abu Dhabi544 contributions101 helpful votes
+1
While visiting relatives in Cologne over Christmas, we indulged in a 4 days' stay at Schloss Benberg and it was indeed a very good alternative to escape the hustle and bustle of downtown Cologne. Located in a small sleepy town of Bensberg, this majestic hotel perched proudly on a higher ground, making it hard to miss if you're driving around the area. The massive courtyard leading to the entrance is the best first impression for anyone first timer to the hotel. Concierge and valet team were attentive to our arrival, suitcases promptly removed from the car and we were whisked to the reception for our check in. Unfortunately, our room was not ready but we couldn't really fault the hotel as it was only 1pm when we arrived. The lobby was so crowded that we immediately knew the hotel was almost fully booked. Surprisingly, many people thought the same as us, a little pampering at Schloss Benberg wouldn't hurt! Our room was ready by 2pm and we were escorted to a spacious Grand Suite, an upgrade from the Grand Deluxe Room which we booked earlier. We are members of LHW Leader's Club, hence the upgrade and nice welcome treats of a bottle of wine and some sweets for our little boy. The room was well lit with very high ceiling, spacious with a walk-in wardrobe and it has views of the entrance's courtyard and the neighbouring houses. During the busy time of Advent, some of our housekeeping requests such as a kettle to warm milk for our son and a child's bathrobe for spa usage required a long wait, but we totally understand the constraints of manpower shortage during this time and the staff attended to our requests were polite and accommodating. My wife had forgotten her swim wear and all shops in the area were closed during the Christmas period. She wears extra small size and unfortunately the shop in the hotel does not stock up small sizes for swim wear. The spa attendant so graciously offered some extra small swim wear which were left behind by other guests but laundered and in good condition, on loan throughout our stay. To us, that's a hospitality gesture which has gone above and beyond our expectations. Indoor pool however is a little smaller than expected and the water was too cold during the time of our visit. We also made a 5 and 6-course lunch reservation at Vendome, an experience one shouldn't miss when visiting Schloss Bensberg. We usually go on starred restaurants hunting during our vacations and dining at Vendome was really the highlight of our stay. To us, the food presentation at Vendome was an art, consumable masterpieces to soothe our palates! We were sceptical at first because our impatient 6-year old would not sit through a long lunch with us. Also, being a very picky eater, a set menu would not cater to his liking. The hotel gladly gave us some options of children's dishes and we ordered a very nice tomato-based pasta for our son. After finishing his pasta, he was quickly whisked to the temporary (we believe it's only seasonal) kids' club which was set up in the hotel's library. We were informed that during the 3 days of Advent celebration, the hotel organises supervised kids' programs for the little Schloss Geister. This was the perfect arrangement for us as the adults managed to indulged in a long 5-hour lunch at Vendome while the child was entertained by the hotel's capable team. There is not much to do outside of Schloss Bensberg but if you require a bank, pharmacy, medical help, a DM, toyshop, novelty shops and a Rewe supermarket, you only need to walk 5mins downhill to the nearest high street. To us, our stay at Schloss Bensberg was the best way to celebrate a quiet, relaxing family Christmas and this could be our tradition from now on whenever we need to visit our family in Cologne.
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Date of stay: December 2019
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Room Tip: Make sure you dine at the Vendome
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1 Helpful vote
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Response from GHSchlossBensberg, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Jan 29, 2020
Dear AndreasWiegand, thank you for your amazing, detailed review. We are glad, that we made your christmas special and that you enjoyed your stay with us. The entire team would be glad to welcome you and your family for every christmas. In the meanwhile we remain with Kind regards Kurt Wagner General Manager
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ray m wrote a review Dec 2019
Toronto, Canada94 contributions137 helpful votes
We stayed here for SEVEN nights. Pros Beautiful Castle and grounds Room small yet tasteful decor 3* Michelin Restaurant is excellent Staff speak German and English Valet parking with attentive bellmen Conveniently located to explore Cologne, Essen, Bonn, Koblenz, and Dusseldorf Cons For a five star facility at this price point, service was lacking By way of example we ordered room service twice and each time it took over 1h30min to receive the meal. On one occasion the order was incorrect. Management made no effort to rectify the matter despite phone calls. They were dismissive. Room Service menu severely lacking. I would recommend eating out or take away from a restaurant. I would generally advise against staying at the Schloss but would recommend the Restaurant Vendome.
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Date of stay: December 2019
Value
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Response from GHSchlossBensberg, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Feb 10, 2020
Dear 629raym, thank you for your review. We are very sorry that we were unable to meet your expectations. We discussed your comments on our Room Service Card with our chef and will be happy to take your suggestions into account. We also spoke to the responsible service manager that your meal was taking so long. Please be assured that this does not in any way correspond to the standard and quality thinking that otherwise prevails in our company. The entire team would be very happy if you would give us a second chance to convince you of the service that is otherwise prevalent in our company. In the meanwhile we remain with Kind regards Kurt Wagner General Manager
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sarahmurcampbell wrote a review Dec 2019
New York58 contributions17 helpful votes
This hotel has earned its 'certificate of excellence.' A lot of times these older palace/estate hotels are in need of repair but this was in perfect condition and everything you would want or expect. Breakfast was also a dream.
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Date of stay: December 2019
Cleanliness
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2 Helpful votes
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Response from Sherpa21484526069, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Dec 28, 2019
Dear sarahmurcampbell, Thank you so much for your wonderful review! We appreciate your positive comments and are glad that we could fully convince you of Schloss Bensberg. Please do visit us soon again! Kind regards Kurt Wagner General Manager
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glee55 wrote a review Dec 2019
Melbourne, Australia84 contributions44 helpful votes
Stayed for two nights. If arriving by car you can enter carpark on left hand side of the complex (looking from the front) or just bring it into front entrance. Breakfast excellent with wide range of choices. Had dinner at Trattoria Enoteca which was OK. Also you can have a drink - and food at the Salvadore Dali bar. Good pool and sauna facilities. Easy access to Cologne by car. Staff all very helpful and speak good English.
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Date of stay: December 2019
4 Helpful votes
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Response from Sherpa21484526069, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Dec 28, 2019
Dear glee55, Thank you for your wonderful review! We are glad to read that you especially enjoyed our breakfast as well as the service provided by our colleagues. We hope that we can fully convince you of our Trattoria Enoteca next time you are with us and are looking forward to welcoming you back soon. Have a great start to 2020! Kind regards Kurt Wagner General Manager
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PRICE RANGE
$181 - $337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grandhotel schloss bensberg hotel bergisch gladbach, grandhotel schloss bensberg cologne, grandhotel schloss bensberg hotel cologne
LOCATION
GermanyNorth Rhine-WestphaliaBergisch Gladbach
NUMBER OF ROOMS
120
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Frequently Asked Questions about Althoff Grandhotel Schloss Bensberg
Which popular attractions are close to Althoff Grandhotel Schloss Bensberg?
Nearby attractions include Schloss Bensberg (0.2 miles), Bergisches Museum fur Handwerk,Bergbau u. Gewerbe (0.2 miles), and Pfarrkirche St. Nikolaus (0.2 miles).
What are some of the property amenities at Althoff Grandhotel Schloss Bensberg?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Althoff Grandhotel Schloss Bensberg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Althoff Grandhotel Schloss Bensberg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Althoff Grandhotel Schloss Bensberg?
Yes, parking is available to guests.
What are some restaurants close to Althoff Grandhotel Schloss Bensberg?
Conveniently located restaurants include Gourmetrestaurant Vendome, Trattoria Enoteca, and Miguel's Bensberg Restaurant . Weinbar . Wohnaccessoires.
Are there opportunities to exercise at Althoff Grandhotel Schloss Bensberg?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Althoff Grandhotel Schloss Bensberg have an airport shuttle?
Yes, Althoff Grandhotel Schloss Bensberg offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Althoff Grandhotel Schloss Bensberg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Althoff Grandhotel Schloss Bensberg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Althoff Grandhotel Schloss Bensberg offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.