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Althoff Grandhotel Schloss Bensberg

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Kadettenstrasse, 51429 Bergisch Gladbach, North Rhine-Westphalia Germany
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Traveler (950)
Room & Suite (276)
Dining (110)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Althoff Grandhotel Schloss Bensberg
Updated 11/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 13 in Bergisch Gladbach
Location
4.5
Cleanliness
4.8
Service
4.6
Value
4.2
2022 Travelers' Choice Best of the Best
In a truly fantastic location, high above the Cologne lowlands and with a wonderful view of Cologne cathedral, one of the largest baroque palaces in Europe awaits you. It is the spirit of history that fills and enchants the 5 star Althoff Grandhotel Schloss Bensberg. The multitude of details from times long gone still tell tales of unique people and moments that characterise this building so much: Goethe and Beethoven, as well as Napoleon and the Medici family resided here. But today you can enjoy stylish luxury in the magnificent, historic chambers and in unmistakable Althoff ambience. Supplemented by personal service, Joachim Wissler's 3-star cuisine in the gourmet restaurant Vendome and a Beauty & Leading Spa that satisfies even the highest demands.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Valet parking
Paid private parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Great View
Languages Spoken
English, German
1114Reviews8Q+A61Room tips
Traveler rating
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KoosenDennie wrote a review Apr 2022
Lorient, France23 contributions2 helpful votes
With fiends (two couples) we enjoyed the gourmet arrangement. The Trattoria Eneteco and Vendôme restaurant were of course different but both very good. It even surprised us that Vendôme has now only two stars of the guide Michelin. They should receive as quick as possible their third star back. The food, the spring menu, the wine suggestions of the sommelier and the service was outstanding. The quality of the hotel including breakfast and the spa was of the highest quality. And the end in total for the gourmet arrangement: very good price-quality.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
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Response from Matthias Kienzle, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded 1 week ago
Dear guest, thank you very much for your great review and your kind words, which we gladly share with the whole team. We are very pleased that you enjoyed your stay with us. We would be very happy if you come to visit us again. Until then, our warmest regards, Matthias Kienzle Managing Hotel Director
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Erik567 wrote a review Dec 2021
New York City, New York509 contributions214 helpful votes
We stayed only a night but enjoyed it very much. Driving up to the property is impressive and worth the stay by itself. We had a large suite which we liked. The spa was good with an outstanding massage - truly professional - and we set high standards in that department. We ate at the Italian restaurant which was also very good. Great for a short stay or long weekend. Also very good value.
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Date of stay: November 2021
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1 Helpful vote
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Response from Matthias Kienzle, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Dec 28, 2021
Dear Erik567, Thank you so much for your wonderful review! We are so happy to read that you thoroughly enjoyed your stay with us and that especially our 4 elements spa and our Trattoria Enoteca were able to convince you. We are looking forward to welcoming you back soon. Kind regards Matthias Kienzle General Manager
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Coco C wrote a review Sep 2021
Canton of St. Gallen, Switzerland23 contributions69 helpful votes
My husband and I had two days to spend in Köln and choose this hotel simply because of its awesomeness and history. We arrived later in the evening and were immediately checked in including all hotel aspects including Covid restrictions. We booked a suite and it was nice, everything you could ever want. It’s massive size, huge windows and high ceilings created a true castle feeling of being very secure. The sound of the fountain through the open window relaxed every bone in our bodies. Food experiences at the hotel were top class. Late dinner in lobby bar was exceptional. The breakfast was well organized and very delicious. The hotels Italian restaurant was a highlight. So delicious and really worth booking a table even if you are not a hotel guest. There is no doubt about it, the next time we find ourselves in this area of Germany, we will stay here. There cannot possibly be a more comfortable place.
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Date of stay: August 2021
1 Helpful vote
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Response from Matthias Kienzle, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Sep 6, 2021
Dear Coco C, thank you very much for your prefext review and your nice words about your stay and our hotel. We are very pleased that you enjoyed your stay with us at the castle. Looking forward welcoming you again. Best regards, Matthias Kienzle General Manager
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SPH wrote a review Aug 2021
5 contributions6 helpful votes
Won't be back any time soon! Nice location (chateau), Spa & Wellness area is small but ok, but: The service during dinner at the "castle kitchen" (Restaurant Jan Wellem) was horrific. We were leaving the Spa quite early (even though we would have liked to stay for a little while) because the reception had booked our "4-course-menu" for 6.30 p.m. The first two courses (salad and soup which were quite good) had been changed to "buffet" (presumably to reduce staff costs) but which is still fine. For a quite long time nobody was taking away the dishes (~20 min) which we had put aside to eat the soup. After taking away the dishes we were asked whether we would like to continue with the main course right away which we affirmed. The next 40 minutes we were asked again and again (3 times in total) whether we are ready for the main course - but no food arrived. When our fish arrived at the table it was kind of cold. After taking away the dishes from the main course we were asked again whether we would like to start right away with the desert which we - again - affirmed. Again the staff asked us two times more whether we would like to have the desert. After 60 minutes the desert arrived (still, the ordered coffee to accompany the desert never showed up, neither on the table nor gladly at the bill). One could see that also other guests were looking confused about the service, because they were receiving the wrong menu. There wasn't much staff (maybe three waiters/waitresses for 30 guests) and only one of them which was bringing the food from the kitchen was acting professionell. When we checked out at the next morning at the reception, our decent hint "whether the kitchen was a little bit busy last night" was commented slightly snobbish and proud that all three restaurants were fully booked... I have to admit that I never experienced such bad service in a restaurant, not even in "normal" restaurants. All in all for us the trip was quite disappointing.
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Date of stay: August 2021
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1 Helpful vote
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Response from Matthias Kienzle, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Aug 23, 2021
Dear guest SPH, Thank you for your detailed feedback, which we read with great regret. You are unfortunately right that on this evening in the restaurant Jan Wellem some things went wrong and that the procedures absolutely did not meet our usual service and quality standards. We would be happy to enter into a direct dialogue with you. We would be very pleased if you would contact us directly, either by phone or by e-mail to kienzle@schlossbensberg.com. We regret the incident very much and would be pleased if you would give us a second chance to convince you of our service and quality standards. Best regards, Matthias Kienzle General Manager
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Apoorva M wrote a review Jul 2021
Amsterdam, The Netherlands31 contributions32 helpful votes
This is an amazing hotel. A fine emblem of Rhine Valley hospitality, combining warmth and efficiency with ease. Our room was spacious, the food we were served was good, and the service was really thoughtful. A true 5-star experience.
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Date of stay: July 2021
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1 Helpful vote
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Response from Matthias Kienzle, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Jul 20, 2021
Dear guest "oldmathsy", thank you for your kind words, which we shared with our team. We are very pleased that you enjoyed your stay with us. We would be delighted if you would visit us again in the near future. Kind regards, Matthias Kienzle General Manager
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VitaliyS wrote a review Jan 2021
Kyiv (Kiev), Ukraine2514 contributions224 helpful votes
+1
We did stay for 3 nights on St. Valentine's Day! We arrived to the hotel by car and despite it was late in the evening check-in was smooth and quick. We stayed at Grand Deluxe room - it was quite big room with high ceilings well-maintained, with comfortable king bed and spotlessly clean. We did have view towards city with Cologne cathedral visible at the far back :) Bathroom was quite big in size with all modern amenities you would expect from 5-star hotel. Wi-Fi both in the room and at hotel grounds was of good quality, Being LHW members we received welcome message from the hotel manager along with complimentary bottle of red wine. We did have breakfast on all 3 days and it was perfect - excellent food selection including cooked to order hot dishes included in the price, variety of cold (including several freshly squeezed juices) and hot drinks, vast fruit selection including fresh strawberries (on my request they also prepared whipped cream) and other berries. All this coupled with excellent service and classic ambiance of the area made the breakfast simply exceptional. Hotel interiors were very clean and well-kept, they do have several spacious lounge areas as well as few restaurants on-site (which we unfortunately did not have opportunity to try), bar is also very atmospheric, and drinks are of very good quality. Spa/recreation area on-site is also very nice with 12m indoor pool, sauna/steam bath etc. They are also complimentary offering different herbal teas and infusions by Ronnefeldt in spa area - very nice addition. During summertime they also have nice lounges outside for sunbathing right near the pool area. Hotel is in small town, honestly without car it is not very easily accessible, however with car is only 20 min from Cologne and 30 min from Bonn - so quite convenient location. One point of criticism - hotel as any good 5-star hotel has valet parking - saying this it is in fact the only option available to park the car, being in quite secluded area and having huge garage I don't believe it is appropriate for the hotel of such caliber to charge additionally for parking - which they do and the charge is quite substantial (28 Euro per day). Other than this it was really excellent and very relaxing stay - we can highly recommend the hotel to all those seeking peaceful and luxurious holiday in classic setting.
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Date of stay: February 2020
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Room Tip: Ask for the view towards Cologne
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1 Helpful vote
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Wilton L wrote a review Sep 2020
London, United Kingdom523 contributions299 helpful votes
Came expecting so much, drove in and saw this beautiful and majestic Schloss so impressive until you walk in, everything goes down hill, the service is shabby inattentive snobbish (with no reason at all), the Italian restaurant with a nice outside terrace overlong a car park is medicate at best, the food is ok the service is so so slow and inattentive though the waiters are nice just out of their depth. Worth a drive to see the Schloss but don’t bother with anything else, needs a lot of love, care and attention.
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Date of stay: September 2020Trip type: Traveled
3 Helpful votes
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Response from Sabine Evers, Gästeservice/Empfang at Althoff Grandhotel Schloss Bensberg
Responded Sep 21, 2020
Dear WiltonL1999, Thank you for taking the time to tell us about your impressions. We are very sorry that there is cause for criticism and that our service team did not serve you cordially. Please be assured that our passion for service, friendlyness and cordiality are usually our features we are known for. We feel sorry, that you made different experiences. We would be delighted if you would give us a second chance to convince you of our passion for service. Best regards, Matthias Kienzle Hotel Manager
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AndreasClaireWiegand wrote a review Jan 2020
Abu Dhabi555 contributions145 helpful votes
+1
While visiting relatives in Cologne over Christmas, we indulged in a 4 days' stay at Schloss Benberg and it was indeed a very good alternative to escape the hustle and bustle of downtown Cologne. Located in a small sleepy town of Bensberg, this majestic hotel perched proudly on a higher ground, making it hard to miss if you're driving around the area. The massive courtyard leading to the entrance is the best first impression for anyone first timer to the hotel. Concierge and valet team were attentive to our arrival, suitcases promptly removed from the car and we were whisked to the reception for our check in. Unfortunately, our room was not ready but we couldn't really fault the hotel as it was only 1pm when we arrived. The lobby was so crowded that we immediately knew the hotel was almost fully booked. Surprisingly, many people thought the same as us, a little pampering at Schloss Benberg wouldn't hurt! Our room was ready by 2pm and we were escorted to a spacious Grand Suite, an upgrade from the Grand Deluxe Room which we booked earlier. We are members of LHW Leader's Club, hence the upgrade and nice welcome treats of a bottle of wine and some sweets for our little boy. The room was well lit with very high ceiling, spacious with a walk-in wardrobe and it has views of the entrance's courtyard and the neighbouring houses. During the busy time of Advent, some of our housekeeping requests such as a kettle to warm milk for our son and a child's bathrobe for spa usage required a long wait, but we totally understand the constraints of manpower shortage during this time and the staff attended to our requests were polite and accommodating. My wife had forgotten her swim wear and all shops in the area were closed during the Christmas period. She wears extra small size and unfortunately the shop in the hotel does not stock up small sizes for swim wear. The spa attendant so graciously offered some extra small swim wear which were left behind by other guests but laundered and in good condition, on loan throughout our stay. To us, that's a hospitality gesture which has gone above and beyond our expectations. Indoor pool however is a little smaller than expected and the water was too cold during the time of our visit. We also made a 5 and 6-course lunch reservation at Vendome, an experience one shouldn't miss when visiting Schloss Bensberg. We usually go on starred restaurants hunting during our vacations and dining at Vendome was really the highlight of our stay. To us, the food presentation at Vendome was an art, consumable masterpieces to soothe our palates! We were sceptical at first because our impatient 6-year old would not sit through a long lunch with us. Also, being a very picky eater, a set menu would not cater to his liking. The hotel gladly gave us some options of children's dishes and we ordered a very nice tomato-based pasta for our son. After finishing his pasta, he was quickly whisked to the temporary (we believe it's only seasonal) kids' club which was set up in the hotel's library. We were informed that during the 3 days of Advent celebration, the hotel organises supervised kids' programs for the little Schloss Geister. This was the perfect arrangement for us as the adults managed to indulged in a long 5-hour lunch at Vendome while the child was entertained by the hotel's capable team. There is not much to do outside of Schloss Bensberg but if you require a bank, pharmacy, medical help, a DM, toyshop, novelty shops and a Rewe supermarket, you only need to walk 5mins downhill to the nearest high street. To us, our stay at Schloss Bensberg was the best way to celebrate a quiet, relaxing family Christmas and this could be our tradition from now on whenever we need to visit our family in Cologne.
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Date of stay: December 2019
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Room Tip: Make sure you dine at the Vendome
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3 Helpful votes
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Response from GHSchlossBensberg, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Jan 29, 2020
Dear AndreasWiegand, thank you for your amazing, detailed review. We are glad, that we made your christmas special and that you enjoyed your stay with us. The entire team would be glad to welcome you and your family for every christmas. In the meanwhile we remain with Kind regards Kurt Wagner General Manager
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ray m wrote a review Dec 2019
Toronto, Canada94 contributions158 helpful votes
We stayed here for SEVEN nights. Pros Beautiful Castle and grounds Room small yet tasteful decor 3* Michelin Restaurant is excellent Staff speak German and English Valet parking with attentive bellmen Conveniently located to explore Cologne, Essen, Bonn, Koblenz, and Dusseldorf Cons For a five star facility at this price point, service was lacking By way of example we ordered room service twice and each time it took over 1h30min to receive the meal. On one occasion the order was incorrect. Management made no effort to rectify the matter despite phone calls. They were dismissive. Room Service menu severely lacking. I would recommend eating out or take away from a restaurant. I would generally advise against staying at the Schloss but would recommend the Restaurant Vendome.
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Date of stay: December 2019
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1 Helpful vote
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Response from GHSchlossBensberg, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Feb 10, 2020
Dear 629raym, thank you for your review. We are very sorry that we were unable to meet your expectations. We discussed your comments on our Room Service Card with our chef and will be happy to take your suggestions into account. We also spoke to the responsible service manager that your meal was taking so long. Please be assured that this does not in any way correspond to the standard and quality thinking that otherwise prevails in our company. The entire team would be very happy if you would give us a second chance to convince you of the service that is otherwise prevalent in our company. In the meanwhile we remain with Kind regards Kurt Wagner General Manager
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S Campbell wrote a review Dec 2019
New York61 contributions38 helpful votes
This hotel has earned its 'certificate of excellence.' A lot of times these older palace/estate hotels are in need of repair but this was in perfect condition and everything you would want or expect. Breakfast was also a dream.
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Date of stay: December 2019
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3 Helpful votes
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Response from Sherpa21484526069, Geschäftsführer at Althoff Grandhotel Schloss Bensberg
Responded Dec 28, 2019
Dear sarahmurcampbell, Thank you so much for your wonderful review! We appreciate your positive comments and are glad that we could fully convince you of Schloss Bensberg. Please do visit us soon again! Kind regards Kurt Wagner General Manager
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PRICE RANGE
$189 - $262 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grandhotel schloss bensberg hotel bergisch gladbach, grandhotel schloss bensberg cologne, grandhotel schloss bensberg hotel cologne
LOCATION
GermanyNorth Rhine-WestphaliaBergisch Gladbach
NUMBER OF ROOMS
120
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Frequently Asked Questions about Althoff Grandhotel Schloss Bensberg
Which popular attractions are close to Althoff Grandhotel Schloss Bensberg?
Nearby attractions include Schloss Bensberg (0.2 miles), Bergisches Museum fur Handwerk,Bergbau u. Gewerbe (0.2 miles), and Pfarrkirche St. Nikolaus (0.2 miles).
What are some of the property amenities at Althoff Grandhotel Schloss Bensberg?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Althoff Grandhotel Schloss Bensberg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Althoff Grandhotel Schloss Bensberg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Althoff Grandhotel Schloss Bensberg?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Althoff Grandhotel Schloss Bensberg?
Conveniently located restaurants include Gourmetrestaurant Vendome, Trattoria Enoteca, and Ristorante Italia.
Are there opportunities to exercise at Althoff Grandhotel Schloss Bensberg?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Althoff Grandhotel Schloss Bensberg have an airport shuttle?
Yes, Althoff Grandhotel Schloss Bensberg offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Althoff Grandhotel Schloss Bensberg have airport transportation?
Yes, Althoff Grandhotel Schloss Bensberg offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Althoff Grandhotel Schloss Bensberg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Althoff Grandhotel Schloss Bensberg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.