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Mercure Hotel Frankfurt Eschborn Helfmann-Park

Traveler (47)
Dining (18)
Room & Suite (14)

About

#4 of 8 hotels in Eschborn
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The Mercure Frankfurt Eschborn Helfmann Park is a 3 star superior hotel with 179 airconditioned rooms. Ideal location between Frankfurt (8 km) and the Taunus region, in the centre of the Business Park with good connections to the A5, A3 and A66 motorways. The hotel offers a restaurant with courtyard, a bar, meeting rooms on the 5th floor with a rooftop terrace and views of the skyline, and a parking garage. Please enquire about our shuttle bus connection to public transport.
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Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room service
Free parking
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Dry Cleaning
Golf course
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS

Location

Full view
38Car recommended
Grade: 38 out of 100
19Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
Helfmann-Park 1, 65760 Eschborn, Hesse Germany
Getting there
Frankfurt Intl Airport7 mi
Mannheim Airport45 mi
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167Reviews
2Q+A
6Room tips
Traveler rating
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Popular mentions
Perfect choice for an overnight if you have a business to do in the neighborhood. Easily accessible from the airport by taxi ( 25 EUR appr. ). Nice room, good enough to have a sleep after a long day. The bartender was nice enough to provide us some basic snacks even when a
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Response from mercurehelfi, Manager at Mercure Hotel Frankfurt Eschborn Helfmann-Park
Responded 1 week ago
Dear Sir, we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park this week. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be pleasant as the previous one. Until then I wish you all the best and remain with - kind regards Isabella Schroeder / Hotel Manager
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+1
For 236eur this was shocking value for money. Had it been 100eur I would have bumped it up one star... The good: - has dressing gowns - friendly restaurant staff - free WiFi That’s it. The bad: - poor check in - no one at the desk - has to change my booking - reception staff
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Response from mercurehelfi, General Manager at Mercure Hotel Frankfurt Eschborn Helfmann-Park
Responded Apr 4, 2019
Dear Guest, thank you for taking the time to tell us about your experience at our house. I am sorry that your experience did not meet your expectations. I very much regret the negative impression you get from our services performance at the reception and the cleaning service. Please be assured that we set great value on friendliness and service in our hotel and that it is of utmost importance to us that all guests feel welcome during their entire stay. I will discuss your feedback in our department manager meeting today to acting in your mentioned areas immediately and sustainably! Further, we appreciate your comments regarding the equipment and design of the room and wish to advise that we are already in the long-term planning to renovate and modernize our premises. We do hope to realize this already in the foreseeable future so that we may soon welcome our guests “in a new look”. Our 179 rooms will already get a new carpet and we get our bar-bistro-concept RELAX. Dear Sir, thank you again for your open opinion, only in this way can we learn and move something in our quality. I hope the above will remove your concerns so that we may welcome you again in our hotel to finally convince you of our improved service and quality! Until then I wish you all the best and remain with kind regards Isabella Schröder Hotel Manager
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Subpar hotel experience. Check- in and out had a feel of an East-German-Stasi interrogation process without any smiles although it was at least efficient. Room was dirty for two days in the beginning especially in the tiny bathroom and had to be addressed with management which
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Response from mercurehelfi, General Manager at Mercure Hotel Frankfurt Eschborn Helfmann-Park
Responded Mar 27, 2019
Dear Guest, thank you very much for taking the time to tell us about your experience in our house. I am sorry that your experience did not meet your expectations. I very much regret the negative impression you get from our services performance at the reception and the cleaning service. Please be assured that we set great value on friendliness and service in our hotel and that it is of utmost importance to us that all guests feel welcome during their entire stay. I will discuss your feedback with our department manager meeting today to act in your mentioned areas immediately and sustainably! The location, that's right, is not urban, but the good transport links normally convince our guests. We also have some supermarkets in 3min walking distance and our reception team will gladly support you to find the right spot for every service you could need in our surroundings. Dear Sir, thank you again for your open opinion, only in this way can we learn and move something in our quality. We hope you will give us the possibility to convince you of our improved service and quality during your next stay! Until then I wish you all the best and remain with best regards Isabella Schröder Hotel Manager
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Some minutes walk from Eschborn s-bahnhol station, already in a nice calm area. The highway can be heared from the distance but still okey. Staff is nice and helpful! Hotelrooms are new style, good shape and clean. Breakfast is also super, ideal for this price!
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Response from Mercure H, Manager at Mercure Hotel Frankfurt Eschborn Helfmann-Park
Responded Feb 5, 2019
We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park this January 2019. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Isabella Schroeder / Assistant Manager
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Just common 4 stars hotel. Nothing near hotel. No shops, no cafe, even no pharmacy. Good breakfest, smoking outdide only. Breakfest 6:30 to 10:30. I can recommend skyline bar not far from hotel. Good choice of alcohol.
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PRICE RANGE
$85 - $153 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHesseEschborn
NUMBER OF ROOMS
179
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