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Hotel Mercure Cergy Pontoise Centre

Traveler (41)
Room & Suite (29)
Dining (8)

About

#2 of 10 hotels in Cergy
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
In the center of the new town Cergy Pontoise. It offers a special welcome in warm surroundings. 56 Elegantly furnished cosy and quiet air-conditioned rooms (private bathrooms with separate toilets). Bar. Meeting facilities.
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Property amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Room service
Business Center with Internet Access
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
43Restaurantswithin 0.75 miles
30Attractionswithin 0.75 miles
214Reviews
2Q+A
7Room tips
Traveler rating
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Popular mentions
As gold member , I was upgraded to superior room with beautiful view. Every went smooth. Room was well designed with good spaces, good showers and panoramic view across Cergy town and mountains I recommend this
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Review collected in partnership with Accorhotels.com
I had a short stay, and I knew it is a good hotel for one night. However, the room was very warm. But lowering the temperature on the radiator didn’t succeed. Using the airco was an option if it worked. The only option was sleeping with an open window and closing in the morning
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Response from B-MercureCergy, Manager at Hotel Mercure Cergy Pontoise Centre
Responded Feb 13, 2019
Dear MacFarlake, Thank you for sharing your experience about your stay with us ! I felt really sad reading that your stay was not up to your expectations. This does not represent at all our usual level of service, as we all thrive to deliver an unforgettable experience to our guests. I have taken good notes of your comments regarding the temperature of the room. Unfortunately, you were not able to use the A.C. because we turn it off during the winter. I do hope that you will give us another opportunity to prove you the excellence of our service and I personally will have the pleasure to welcome you back. Sending you our best greetings from Cergy ! Maouia
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We had a fantastic short stay at this hotel, and I must stress how incredible the staff was. From the moment we checked in until check out, not only did we feel welcome, we were treated with such care that they have set the standard for us in what every hotel experience should
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Response from Bérangère H, Manager at Hotel Mercure Cergy Pontoise Centre
Responded Dec 24, 2018
Dear H1224XMjohnl, Thank you very much for sharing your feedback on Tripadvisor. We are pleased to read that you enjoyed your stay with us and our Customer Service. It is really the best reward we can aim for. We would like to thank you, especially for the kind words about our team go straight to our hearts. We hope to have the opportunity to welcome you back very soon in Cergy, Best regards,
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Staying in Mercure for few days and it was a great experience. Rooms were extra comfortable with nice bed, bfast tasty and fresh. No restaurant for dinned but just outside the hotel there is nice Indian restaurant with buffet menu. Unfortunattely Bar was not equiped very well,
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Response from Bérangère H, Directeur général at Hotel Mercure Cergy Pontoise Centre
Responded Jan 3, 2019
Dear Maciej G., Warmest greetings from Mercure Cergy, I thank for taking the time to write such a beautiful review of the experience of your stay. I won't miss to share your comment about the room with the Housekeeping team. It will make their day. I thank you personally for naming me in your review. It is always a real pleasure when we meet the guests expectations. I was happy to assist you. The team and I are looking forward to the delight of welcoming you back. Sincerely dedicated. Tra. Front Office Manager.
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Very happy to commend the Manageress and her front desk staff for the warmth of their welcome on arrival. Nothing was too much to ask when I needed assistance to recover a lost Kindle from a local restaurant, which saved me time and bother. Frankly, I wish them the very best
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Response from Bérangère H, Directeur général at Hotel Mercure Cergy Pontoise Centre
Responded Dec 12, 2018
Dear Mr. Delfour, I thank you very much for taking the time to share such a beautiful review. It is always a great pleasure to read that we were able to meet guest’s expectations, and sometimes to go above and beyond, Even more enjoyable when it is for so genial hosts. We believe that hospitality is not just about accommodation but as well about services – all the services. We were relieved that your kindle was not lost. We are looking forward to the delight of welcoming you back in the near future. Sincerely dedicated, Bérangère HABLA General Manager
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PRICE RANGE
$77 - $160 (Based on Average Rates for a Standard Room)
LOCATION
FranceIle-de-FranceVal-d'OiseCergy-PontoiseCergy
NUMBER OF ROOMS
57
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