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Quality Suites Banksia Gardens Albany

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#5 of 13 Hotels in Albany
Certificate of Excellence
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Quality Suites Banksia Gardens Albany
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61 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Not sure how to review this place fairly - the staff are excellent, really helpful and friendly - location is pretty good for getting around, Albany Hwy reasonably close to town but still a taxi if you are enjoying a drink with dinner - it was nice and quiet when I was there..... but the rooms are depressing - very... More 

Helpful?
Thank Nick B
Banksia G, General Manager at Quality Suites Banksia Gardens Albany, responded to this review

Dear Nick, Thank you for your feedback. I am glad you found the service excellent and had a good stay. I am sorry you felt the way you did about your room. We have received a lot of positive feedback about our rooms and apartments. The property was built in 2000, we are currently well into our refurbishment program. I... More 

Christchurch, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

As above, these guys were superb and went above and beyond for us. The suites themselves while a little tired, were clean, well equipped, generous in size and very comfortable, they even came with undercover parking.

Helpful?
Thank Daniel F
Banksia G, General Manager at Quality Suites Banksia Gardens Albany, responded to this review

Dear Daniel, thank you for your feedback. I am glad you had a good stay. We certainly look forward to seeing you next time you are in Albany. Kind Regards Martin More 

Christchurch, Canterbury, New Zealand
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We pulled in at 6 pm without a booking. The ladies on the front desk where so lovely and helpful! We were lucky enough to get a spa room. The bed was lovely and comfortable, the rooms where nicely furnished.

Helpful?
Thank Rachelle H
Banksia G, General Manager at Quality Suites Banksia Gardens Albany, responded to this review

Dear Rachelle, thank you so much for your positive feedback. I have shared your comments with our team. I am glad you had a good stay. We hope to see you next time. Kind Regards Martin N More 

Dunedin, New Zealand
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We thoroughly enjoyed our stay at Banksia Gardens. The room was spacious, modern and very comforable. Very well equipped and spotlessly clean. The staff were friendly and helpful with excellent dinner recommendation. A bonus was having the TV channel with the super rugby final ! Would definitely stay again if back in Albany.

Helpful?
Thank Woody6049
Banksia G, General Manager at Quality Suites Banksia Gardens Albany, responded to this review

Dear Woody6049 Thank you for your great feedback. We are pleased you enjoyed your apartment and had a good stay. Thank you again for staying and i hope your team had a win!! Best regards Martin N More 

Bunbury, Western Australia, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 21, 2016

Accomadation was amazing, clean, fresh and neat. Apartment style living at single room pricing. Food fromt he resturant was not great though. Steak was salty and the vegetarian frittata had bacon in it. You can imagine the outcome of it when the devout vegetarian got a mouthful of bacon. not good..... They did give us a free vegie rice dish... More 

Helpful?
Thank Remus P
Banksia G, Owner at Quality Suites Banksia Gardens Albany, responded to this review

Dear Remus, thank you very much for the positive feedback about the accommodation. I have passed your kind words onto our housekeeping team. We consistently receive very good comments about our food quality and standard, so I am sorry your meal did not meet your expectations. We use high quality black angus steak and fresh local vegetables. I have provided... More 

Greater Perth, Australia
Level Contributor
13 reviews
6 hotel reviews
5 of 5 stars Reviewed July 20, 2016 via mobile

I had a business trip to Albany and stayed at Banksia Gardens. These rooms are very spacious and really well presented. Bed was really comfortable. I slept like a baby, room was nice and dark. Free wifi which is a must these days. The personalised welcome sheet with all the info I needed was well received. The restaurant meals were... More 

Helpful?
Thank Jabinterp
Banksia G, Owner at Quality Suites Banksia Gardens Albany, responded to this review

Dear Jabinterp Thank you for taking the time to review Quality Suites Banksia Gardens Albany. We are delighted that you enjoyed your stay and the meals from the restaurant. Your kind feedback has been passed on to Kris our waitress. We look forward to seeing you again next time you are in Albany and the Great Southern. Regards Martin N. More 

Perth, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 15, 2016

Decent accommodation for a fair price. Nice amenities inside the apartment . Clean and spacious apartment .Staff was helpful and ensured that I had a comfortable stay . I went there for business and was away for work most of the time but my family enjoyed the place.

Helpful?
Thank RAVI K
Banksia G, Owner at Quality Suites Banksia Gardens Albany, responded to this review

Dear Ravi Thank you for taking the time to review Quality Suites Banksia Gardens Albany. We are so happy that you and your family enjoyed staying with us. We hope to see you again soon when you are next in Albany for business. All the best, Martin N. More 

Level Contributor
4 reviews
1 of 5 stars Reviewed July 10, 2016 via mobile

Had high expectations after reading reviews about this place. We had a room with a spa bath where the bath and bath room was old, dirty and outdated. Paint peeling off all around the bath and was only able to be filled less then a third of the bath with hot water before it went cold, staff knew of this... More 

Helpful?
Thank Athaley-Amy P
Banksia G, Owner at Quality Suites Banksia Gardens Albany, responded to this review

Dear Athaley, thank you for your review of Quality Suites Banksia Gardens Albany. I am very sorry we did not meet your expectations. We have received a lot of very positive feedback about our apartments and customer service, so your review took me by surprise. I have investigated all of your specific issues as I said I would when I... More 

Kuala Lumpur, Malaysia
Level Contributor
120 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 8, 2016

The Quality Suites was clean, spacious, and perfect for our overnight stop. We used the laundry facilities and kitchen facilities and both were convenient and useful. Not sure what the grousing by another patron was all about....guy seems a bit high maintenance. If you want Hyatt services, pay the price and stay at the Hyatt. I recommend Banksia QS and... More 

Helpful?
Thank Claudia R
Banksia G, General Manager at Quality Suites Banksia Gardens Albany, responded to this review

Hi Claudia Thank you so much for you positive feedback. We are so pleased your enjoyed your stay and made the most of the Apartment Kitchen and Laundry facilities. Thanks so much for staying and for taking the time to review our property. Best Regards Martin More 

Perth, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 26, 2016

I have been a long time supporter of this Motel. As a Rep. I have stayed at the Banksia for many years. The staff have always been friendly and accommodating over those years ( basically 20 ). However, at my recent stay last week, ( Mid June ), things just did not appear to be the same. The rooms are... More 

Helpful?
1 Thank Steve R
Banksia G, Owner at Quality Suites Banksia Gardens Albany, responded to this review

Dear Steve. Thank you for your recent review of Quality Suites Banksia Gardens Albany. I am pleased you enjoyed the accommodation and the customer service however and sorry we did not meet your expectations. I have spoken to my team in order to get an understanding of the mix up that occurred with your dinner order. Would you mind giving... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Quality Suites Banksia Gardens Albany provides quality accommodation for corporate and leisure travellers; and people visiting family and friends who are looking for a home away from home. We offer more space, value and comfort than other room only accommodation. The property has 48 one, two and three bedroom apartments, situated amongst beautiful landscaped gardens, located within a 1 minute drive to the Albany city centre. Some apartments have full sized kitchens, internal laundries and large two person spas. The property offers cooked and continental buffet style breakfast and evening meal delivery to your apartment. ... more   less 

Additional Information about Quality Suites Banksia Gardens Albany

Address: 212 Albany Hwy, Albany, Western Australia 6330, Australia (Formerly Banksia Gardens Serviced Apartments Albany)
Location: Australia > Western Australia > Albany
Price Range: $86 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Suites Banksia Gardens Albany 4*
Number of rooms: 48
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Albany
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