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Quality Suites Banksia Gardens Albany

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#3 of 13 Hotels in Albany
Certificate of Excellence
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Quality Suites Banksia Gardens Albany
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95 Reviews from our TripAdvisor Community

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Showing 94: English reviews
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A TripAdvisor Member
Level Contributor
2 reviews
Reviewed yesterday NEWvia mobile

I was delighted with everything. We arrived to a warm welcome and had a perfect stay. The rooms are very well appointed and there are a range of suite options for a short stay to much longer. We could easily walk into the town centre to enjoy Albany. Say 'yes' to the cooked breakfast. Delicious and excellent value. I particularly...

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Thank A TripAdvisor Member
Bowen, Australia
Reviewed 1 week ago

One of the main things a holiday maker wants in a motel is a good nights sleep. When in a hot part of the country you need a air conditioner in the bedroom or the room gets stuffy and the morning sun usually wakes me up. The rooms at this hotel do not have a/c in the bedrooms. The manager...

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Thank hughes57
Banksia G, Manager at Quality Suites Banksia Gardens Albany, responded to this review

Hi hughes57, Thank you for taking the time to review our property. Our team our proud of the service they provide and I am always delighted to pass on feedback such as this. Our breakfast offer is very popular with our guests and we are happy you enjoyed yours! Our reverse cycle systems sufficiently cool all rooms in our apartments...

Perth, Western Australia, Australia
Reviewed 1 week ago via mobile

This is my 3rd time staying at Quality Suites Banksia Gardens in Albany. The self contained apartments are all newly refurbished with good taste of furnishing, comfortable beds and stylish couches. Very clean and spacious too, which does help one to relax after a long day of work and meetings. Love the restaurant set up and the friendly staff. Truly...

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Thank OutbackShirl
Banksia G, General Manager at Quality Suites Banksia Gardens Albany, responded to this review

Dear OutbackShirl Thank you for taking the time to review our property. I am glad you enjoyed our newly refurbished apartments. I am also pleased you had a comfortable nights sleep, enjoyed the food and found the staff friendly. Its feedback like this that confirms we are on the right track to meet and exceed our guest expectations. Thanks again...

Reviewed 2 weeks ago via mobile

Where do I even begin, the first word that comes to mind is amazing! Now, they have earned this title in more ways then one. Firstly their service is impeccable, the staff are always lovely and are more then willing to help. Nothing is too big or too small. Secondly the rooms are also lovely, very spacious and always clean....

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1Thank Riss24
Banksia G, General Manager at Quality Suites Banksia Gardens Albany, responded to this review

Dear Rizza24 Thank you for taking the time to review our property, it is most appreciated. We are so pleased you enjoyed your stay, its even more pleasing since you stayed with us for such a long time and had the opportunity to experience everything we offer. I will certainly share this review with our team who will be very...

Reviewed 2 weeks ago via mobile

I have loved staying here! A home away from home. The staff are absolutely beautiful & have been exceptionally accomodating to everything we have needed. I will recommend this place to everyone I know!

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Thank Hollie94
Banksia G, General Manager at Quality Suites Banksia Gardens Albany, responded to this review

Dear Hollie94 Thank you so much for the positive feedback. We are so pleased you enjoyed your stay. Thanks also for recommending us and we hope to see you next time you are visiting Albany. Kind Regards Martin

Waikiki, Western Australia, Australia
Reviewed 2 weeks ago via mobile

I always stay here when in Albany for business. The staff are very welcoming, they remember me and treat me like a friend. I highly recommend this place: very clean, very comfortable, quiet, good food available, good location and no request is too hard for them to accomodate.

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Thank Helen B
Banksia G, General Manager at Quality Suites Banksia Gardens Albany, responded to this review

Dear Helen Thank you so much for taking the time to review our property. We are really pleased to read that you enjoyed the accommodation, the food and the customer service. I will also share this review with our team who share the same passion for great service and product and work really hard to exceed expectations. Thanks again for...

Perth, Australia
Reviewed 3 weeks ago

Stayed at this 'resort' for a few days...Would NOT recommend it after the experience I had there... it is dirty to say the least and not at all 'homely'. Staff are rude and disrespectful, they do not listen to anything regarding a complaint i.e. dirty bath's that needed to be cleaned before they could be used..(body and head hair from...

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3Thank theramble
Banksia G, General Manager at Quality Suites Banksia Gardens Albany, responded to this review

Dear Chris (also known as theramble and thewillow) Thank you for taking the time to review our property. As mentioned to you in our meetings and ongoing correspondence with you it is our aim to meet and exceed guest expectations and rectify problems if they arise. Thankfully we have an excellent track record that our team are very proud of....

Australia
Reviewed 3 weeks ago

Great location close to the town in walking distance. Very disappointed in the room and cleanliness. An L shaped lounge that left the room empty as if something's had been removed, it needs another lounge or even a couple of chairs to fill the empty space. The lounge was dirty as were the dishes and stained towels. The floors also...

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Thank thewillow
Banksia G, Manager at Quality Suites Banksia Gardens Albany, responded to this review

Hi thewilliow, Thank you for choosing to stay with us and I apologise that we did not meet your expectations. As this is the first time I am hearing about these issues could you please contact me directly so I can conduct an investigation. As you can see by all of our recent trip advisor reviews we set extremely high...

Perth, Australia
Reviewed 5 weeks ago

staff were all very friendly and 2 bed accommodation was clean and spacious with everything needed to prepare your own meals. It was a short drive to the city centre but there is an onsite restaurant if you need breakfast or dinner. There is a playground if the kids need to play outside for a while and BBQ facility as...

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Thank sstanding2017
Banksia G, Owner at Quality Suites Banksia Gardens Albany, responded to this review

Hello, Thank you so much for taking the time to review our property. Your feedback is most appreciated. Kind Regards Martin

Perth Hills, Australia
Reviewed January 22, 2017

Arrived after a hot drive down from Perth to be greeted by friendly staff and checked in quickly. Accommodation was more than expected very bright, and comfortable. A pleasure to be able to relax in pleasant surroundings.

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Thank andyryley
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Quality Suites Banksia Gardens Albany provides quality accommodation for corporate and leisure travellers; and people visiting family and friends who are looking for a home away from home. We offer more space, value and comfort than other room only accommodation. The property has 48 one, two and three bedroom apartments, situated amongst beautiful landscaped gardens, located within a 1 minute drive to the Albany city centre. Some apartments have full sized kitchens, internal laundries and large two person spas. The property offers cooked and continental buffet style breakfast and evening meal delivery to your apartment. ... more   less 

Additional Information about Quality Suites Banksia Gardens Albany

Address: 212 Albany Highway, Albany, Western Australia 6330, Australia (Formerly Banksia Gardens Serviced Apartments Albany)
Location: Australia > Western Australia > Albany
Price Range: $103 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Suites Banksia Gardens Albany 4*
Number of rooms: 48
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Albany
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Questions & Answers

Here's what travelers have asked, with answers from Quality Suites Banksia Gardens Albany staff and other travelers.
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Questions? Get answers from Quality Suites Banksia Gardens Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book ahead to get breakfast I think.”
 of 5 bubbles hughes57, 1 week ago | Read review
“Quiet, close to town & very comfy beds.”
 of 5 bubbles andyryley, Jan 22, 2017 | Read review
“There are many rooms to choose from so you can ask for what you want.”
 of 5 bubbles DeborahPr, Jan 22, 2017 | Read review
“Washing machine will be needed if you stay for more than 3 days so highly recommended rooms with washing machine.”
 of 5 bubbles Mickeblu, Jan 11, 2017 | Read review
“All rooms are fine and most have a covered car space.”
 of 5 bubbles 729russelll, Dec 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question