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Stayed with my little girl for a Mummy Daughter holiday and the staff were extremely friendly. The Reception lady explained the maze of a carpark like a true pro which is lucky or I would have been all sorts of lost. My daughter was a...More
I have stayed at Swell Resort on a number of occasions due to its fabulous location. However, I won't rush back anytime soon due to the manager, Sandra, who could very well be one of the rudest women I have ever come across. She was...More
Response from Isle Of Palms M, Manager at Swell Resort Burleigh BeachResponded 3 weeks ago
Thank you for taking the time to write a review on us via Trip advisor. We like to encourage all kinds of feedback and take all comments very seriously.
The person you spoke to and mentioned in your review, is in fact not...More
I travel a lot and i have also stayed at Swell resort before. 5 star service is always guaranteed. Of all the places ive stayed around the world Swell is one of the most welcoming . The friendliness of the front office staff and helpfulness...More
1 Thank 255093Happytraveller
Response from Isle Of Palms M, Manager at Swell Resort Burleigh BeachResponded 1 week ago
Thankyou for taking the time to share your holiday experience with us.
Once again we are glad to hear you enjoyed your stay with us,our staff pride them selves on their customer service.
We look forward to welcoming u you back soon.
First night fine. Second night we returned to our room at 5pm ish to find power was out. Called reception and the after hours number multiple times with no response. Finally got through to someone and resolved the issue at 9:50pm. Really not good enough...More
Response from Isle Of Palms M, Manager at Swell Resort Burleigh BeachResponded 4 weeks ago
I am sorry to hear about the delay in you being able to reach the after hours service. I did speak to you and we discussed the incident details in order for Swell to be able to improve our services. The only endeavour...More
rude reception staff. I was asking a simple question and she just smirked like I was stupid or that the question I asked wasnt valid. There no indication that this woman wants to help or offer any kind of customer service.More
Management response:Responded May 9, 2017
Good afternoon Larelle,
I'm sorry to hear about your recent experience, here at Swell Resort we pride ourselves on maintaining a high standard of customer service. Could I kindly request you to please email me on firstname.lastname@example.org advising the date the incident occurred, what happened,...More
$102 - $279 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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