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Burleigh Surf Apartments

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200 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Hobart, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We spent a weekend in winter there and had a magical stay. The 2 bedroom apartment was perfectly set up, with 2 bathrooms, a spa, a balcony with magnificent views, an extremely well equipped kitchen with a large fridge/freezer, comfortable reclining chairs in the lounge room ... Staff and service were excellent. We arrived early but our room was made... More 

Helpful?
Thank bpogelschek
Katrina B, General Manager at Burleigh Surf Apartments, responded to this review

Dear bpogelschek Thank you for your lovely review, we are very blessed to be in such a central location, with the ocean straight across the road. Always something to do for everyone in beautiful Burleigh. We look forward to welcoming you back to Burleigh Surf. More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

The two of us had a great couple of weeks in a spacious 2 bed apartment with fantastic views. Décor is a bit tired but it was great value for money and everything you need is there. Staff were happy and helpful

Helpful?
Thank Mark O
Katrina B, Manager at Burleigh Surf Apartments, responded to this review

Hi Mark Thank you for your kind words, appreciate the feedback and will pass on to the owners of your apartment. We look forward to welcoming you back to Burleigh Surf. More 

Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 19, 2016 via mobile

We stayed here for 2 nights and found the rooms very spacious and comfortable but seemed rundown. Room wasn't cleaned properly - there were many crumbs on the floor from the previous guests. During our stay one of the elevators are not working for over a month? and suddenly the second elevator also broke down meaning we had to climb... More 

Helpful?
Thank Robin S
Katrina B, Manager at Burleigh Surf Apartments, responded to this review

Hi Robin Thank you for your feedback regarding the cleanliness of the room, I am very disappointed the room was presented this way and agree it is unacceptable. All of our guests had been notified prior to arrival on their confirmations that we would only have 1 lift operational at all times due to a major elevator refurbishment project that... More 

Coffs Harbour, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 6, 2016

Our 2 bedroom had a great view, apartment was spacious but the cleaning & maintenance let it down. When I went to give the kids a bath the tap fell off, as we arrived late nothing could be done til the next day & it was fixed. The sheets had a few black hairs on them & the apartment needed... More 

Helpful?
2 Thank 4Doves
Katrina B, Manager at Burleigh Surf Apartments, responded to this review

Hi 4Doves Thank you for your feed back regarding the cleaning and maintenance of your room. Unfortunately as you arrived after hours a plumber could not be contacted for a non emergency. We are in the process of doing a full lift refurbishment that will be finished the end of October. All guests were notified of this prior to arrival.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 13, 2016

Unfortunately the complex has many shortfalls. Confusing basement car parking map not referencing unit numbers.... why.... I am on holidays Lifts that don't stop at your floor no matter how many time you swipe the key. Help Heating to indoor pool.... sorry awaiting maintenance Seam room well if you can get that to work to create steam. Why has my... More 

Helpful?
4 Thank Chris W
Katrina B, Manager at Burleigh Surf Apartments, responded to this review

Hi Chris W Thank you for your valuable feedback, we have taken on board all your concerns and are addressing some of these issues. Burleigh Surf is a fantastic location and we look forward to welcoming you back in the future. More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 8, 2016 via mobile

We stayed here for the school holidays to give our children a place where they could swim in a indoor pool as we come from a cold area. Upon arrival the staff was quick to take our money but did not tell us that the indoor pool was not working. Each day I went down and asked management and staff... More 

Helpful?
4 Thank Sproduce
Katrina B, Manager at Burleigh Surf Apartments, responded to this review

Dear Sproduce Thank you for your valuable feedback, unfortunately we did have some ongoing problems with the pool heater that have now been rectified, I do apologise if this has impacted on your recent stay with us. I have addressed your other concerns and would love the opportunity to welcome you back to enjoy our fully renovated lifts and foyers... More 

Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 2, 2016

This was the last place we stayed over 8 weeks holiday between Brisbane and Tassie and back. The weather was perfect for the whole week. The view was fantastic. The room is so big and spacious although we wish there was a second air conditioning unit in the master bedroom. There is only one air con for this whole huge... More 

Helpful?
Thank BellaBelle222
Katrina B, Front Office Manager at Burleigh Surf Apartments, responded to this review

Dear BellaBelle222, Thank you for your wonderful review of Burleigh Surf Apartments, we love to hear how much you enjoyed your stay. All your comments are great and will be shared with our whole management team. We look forward to welcoming you back in the near future. Kind regards, Management and Staff More 

Melbourne, Australia
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed June 1, 2016

After staying at Burleigh Surf for 2 months a year for over 10 years, we shall not be returning. It is sad to see the decline since the new management has taken over and now only rate One star for the amazing view and One star for the handy location. The apartments used to be run like a well-oiled machine... More 

Helpful?
3 Thank S00T
Katrina B, Manager at Burleigh Surf Apartments, responded to this review

Dear Guest, We are saddened to hear that you were disappointed with your recent stay with us because at Burleigh Surf Apartments we strive to give our guests a wonderful holiday experience and we are very proud of what we offer here. We are constantly improving the building and have recently renovated our Indoor Pool for guests enjoyment, and we... More 

Sydney, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 10, 2016

Every room has a view, but the middle ones are the best directly looking at the beach. Ideally you want to be above level 7 or 8 for better views. The location is fantastic with the surf club across the road, and a great walk up to the Burleigh Reserve (mountain) every day. I have been coming here all my... More 

Helpful?
Thank MademoiselleSK8
Katrina B, Front Office Manager at Burleigh Surf Apartments, responded to this review

Dear MademoiselleSK8, Thank you for your wonderful review of your stay at Burleigh Surf Apartments, we are so glad you enjoyed your stay and looking forward to seeing you again in the near future. Kind regards, Management and Staff More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 7, 2016 via mobile

Well you will never miss a leg day here with the lifts out and management not giving a stuff about it. With family of four on the 31st floor they were fit as a fiddle just going out for dinner. I hope this new management can pull it together because the view is second to none.

Helpful?
1 Thank Daniel A
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Spa
  • Tennis Court
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Burleigh Surf Beachfront Apartments are perfectly positioned boasting magnificent ocean views and capturing the spirit and essence of picturesque Burleigh Heads.As you walk from the entrance of Burleigh Surf you cross the road to beautiful Justin Park which faces North Burleigh. Justin Park is filled with BBQ facilities, seating, swings and playground areas all under a spectacular canopy of tropical pine trees. Burleigh Surf is an easy walk to a variety of surf clubs, cafes, restaurants, public transport and the Burleigh Heads National Park.Our premier self-contained 1, 2 and 3 bedroom apartments are opposite one of the Gold Coast's most awesome patrolled beaches and surfing playgrounds – ‘North Burleigh’. Burleigh Surf has excellent facilities for all the family. These include an indoor heated pool, heated spa, sauna, gymnasium, outdoor pool, full size fully lit tennis court, and games’ room with a billiard table, internet kiosk and three beautiful covered BBQ areas - all set in idyllic landscaped gardens. ... more   less 

Additional Information about Burleigh Surf Apartments

Address: Burleigh Surf 238 The Esplanade, Gold Coast, Queensland 4220, Australia
Location: Australia > Queensland > Gold Coast > Burleigh Heads
Price Range: $114 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Burleigh Surf Apartments 4*
Number of rooms: 101
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Also Known As:
Burleigh Surf Apartments Burleigh Heads, Gold Coast
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