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Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel

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1 Sublime Point Rd, Leura, New South Wales 2780 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1575)
Room & Suite (412)
Dining (173)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 05/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel
Updated 05/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Leura
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Featuring 224 rooms, the Fairmont Resort & Spa Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort & Spa has awe-inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, sauna, outdoor pool, tennis courts, gymnasium, amazing indoor kids playgrounds, billiards room, library and endless nature walks in World Heritage National Parks. The resort features Ubika Day Spa with 16 treatment rooms, a couples room with a private spa, Vichy shower and a Zen relaxing area.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Golf course
Indoor play area for children
Electric vehicle charging station
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Tennis court
Darts
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Electric kettle
Flatscreen TV
Complimentary toiletries
Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English

Location

Full view
43Car recommended
Grade: 43 out of 100
10Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
3198Reviews20Q+A100Room tips
Traveler rating
  • 1,145
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  • 518
  • 216
  • 155
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Popular mentions
Robin B wrote a review Jun 19
Sydney, Australia11 contributions8 helpful votes
Friday 18th June booked dinner at 7.30 for 4 people. It was the worst meal I have had since living in Leura for 28 years. The only place we could have a meal was in Embers Restaurant. There was a large, long table with about 4 adults and 8 badly behaved children who ran up and down the stairs with no control from women who brought them. The menu was disappointing and the food was cold. Never again will be book in to have a meal at the Fairmont. ROBIN
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Date of stay: June 2021
Value
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Blathnaid F wrote a review Jun 16
1 contribution
200+ rooms but their restaurant and bar doesn't have enough space for the occupants. Only space for about 30 people in the bar and same in the restaurant. No warning given prior to check-in or at check-in that a booking would be needed for dinner. Only option was to wait 4 hours for dinner. Had to order uber eats instead, not our idea of a romantic getaway.
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Date of stay: June 2021Trip type: Traveled as a couple
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brianrhj wrote a review Jun 16
Gosford, Australia39 contributions51 helpful votes
We spent 4 nights here in a courtyard room over the June 2021 long weekend. The room was comfortable and the courtyard was a great place to enjoy garden views. The hotel itself badly needs a lot of TLC. The exteriors show wood rot in many areas , mainly caused by water leaks which are evident for all to see. Inside Embers Restaurant there is a rusty water stain all the way down the interior wall on the western side and bubbling of the ceiling. Cobwebs everywhere on the exterior and paint in desperate need of refurbishment. The staff we met and interacted with were all friendly and efficient. Especially Jack who served us drinks and food. The Hotel management says they care about guest needs and wants. I call this as untrue . The whole hotel seems to be woefully understaffed, where they are needed most , that is front of house , helping the in-house guests. The blurb in the Hotel website states in- house guests are the number one priority. Why then are in- house guests unable to eat at any of the restaurants because they are booked out. A request at Reception is met with " you will have to use in room dining ". No stand by offered or any type of empathy. When 600 + plus in-house guests have breakfast, included in their packages, was not more space made available to sit and eat ? Then at 10am the only coffee area was already over 20 orders waiting and no orders taken until 10.40 am. This was because only one staff member had been rostered on until 10.45 am. I repeat the staff , front of house are amazing and do their job as best they can under very trying conditions put on them by poor Hotel management.
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Stay away from the dog friendly rooms
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1 Helpful vote
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Jason T wrote a review Jun 15
North Parramatta, Australia13 contributions5 helpful votes
Absolute ignorance towards their guests. Pre booked the hotel stay for Christmas in July only be told weeks before our stay that they cannot accomodate our family with 3 kids in their Christmas in July dinner. Disappointed that they don’t put guests first. Any normal hotel would have reached out and mentioned what they had planned for the weekend and gave us a choice to pre book, especially given we booked the hotel several months ago.. Definitely will be our last stay at the Fairmont.
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Date of stay: May 2021Trip type: Traveled with family
Room Tip: Book elsewhere
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Joey60_13 wrote a review Jun 10
Canberra, Australia231 contributions102 helpful votes
My wife and I recently stayed here for a 3 night escape and had mixed feelings about the place. Firstly when entering the large foyer of the hotel the view over the mountains is lovely and the staff quite friendly at check in. The bar area is very retro and quirky. If you like 70s cocktail / lounge music you will enjoy the bar. The rooms are a bit outdated though quite comfortable. Sadly over the 3 days housecleaning was well below average. Towels were only changed once, the bed was not made properly as the underlaying sheets were creased and not straightened correctly, the tea bags etc were not replenished, there was no water in the fridge (if your paying all that money for accommodation at least a hotel can leave a couple of complimentary bottles of water. Now for the quality of food at the restaurant and breakfast buffet. The breakfast on offer consisted of hot and cold foods fruit etc. Two mornings in a row the scrambled eggs, bacon, little sausages were cold. On the 3rd morning decided to have the poached eggs yes they were hot as they just came out of the pot but yep they were totally overcooked and more like hard boiled eggs not poached. Coffee was average and the toast was hardly toasted. We ate at Embers restaurant and ordered the Salt n pepper calamari and the Spiced spatchcock. Seriously I have had better food at a very ordinary pub the calamari was disgusting and the aoli mayo was horrible. No bit of salad to go with it just a heap of dried up something! The spatchcock was awful as well not crispy at all and the spice rub was like they threw some packet cajun mix over it then cooked it. Your absurd restaurant prices for this much and catering to a lot of Sydney clients you should be ashamed. Loved our stay in the mountains for the walks and scenery but will not stay here again.
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Date of stay: June 2021
Value
Service
Sleep Quality
Room Tip: ask for a view on the mountaín side sadly we didn't get one
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PRICE RANGE
$125 - $215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont hotel leura, fairmont hotel york, fairmont leura, leura fairmont
FORMERLY KNOWN AS
Peppers Fairmont
LOCATION
AustraliaNew South WalesBlue MountainsLeura
NUMBER OF ROOMS
224
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Frequently Asked Questions about Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel
What are some of the property amenities at Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel?
Top room amenities include a flat screen TV, a view of the mountains, and a pool view.
What food & drink options are available at Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel?
Yes, free parking is available to guests.
What are some restaurants close to Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel?
Conveniently located restaurants include Olive Tree Restaurant, Eucalypt Grill, and Embers Restaurant.
Are there opportunities to exercise at Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel?
Many travelers enjoy visiting Leura Post Office (1.3 miles).
Does Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel have any great views?
Yes, guests often enjoy the mountain view available here.
Is Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.