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Fairmont Resort Blue Mountains by MGallery

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1 Sublime Point Rd, Leura, New South Wales 2780 Australia
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MGallery
$193
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1614)
Room & Suite (339)
Dining (199)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 11/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Resort Blue Mountains by MGallery
Updated 11/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 in Leura
Location
4.6
Cleanliness
4.2
Service
4.0
Value
3.8
GreenLeaders Gold level
Featuring 224 rooms, the Fairmont Resort & Spa Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort & Spa has awe-inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, sauna, outdoor pool, tennis courts, gymnasium, amazing indoor kids playgrounds, billiards room, library and endless nature walks in World Heritage National Parks. The resort features Ubika Day Spa with 16 treatment rooms, a couples room with a private spa, Vichy shower and a Zen relaxing area.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Golf course
Indoor play area for children
Electric vehicle charging station
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Tennis court
Billiards
Darts
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun deck
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Electric kettle
Flatscreen TV
Complimentary toiletries
Room types
Mountain view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English
3256Reviews21Q+A100Room tips
Traveler rating
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cooley222 wrote a review May 20
Lake Macquarie, Australia56 contributions47 helpful votes
We had a lovely stay, our room was spacious with a great mountain view, all the staff were friendly & helpful from the concierge down to the cleaners, nothing was a bother. The breakfast was good everything very fresh & a good variation of food. Unfortunately we didn't get to try the restaurant as it was booked out but we did have High Tea although I was slightly disappointed as the sandwiches were dry & very ordinary but sitting near the fire was lovely. The food selection at the Bar wasn't too bad but I would have loved to see a Steak Sandwich on the menu. This is a great place to stay & you really don't need to even leave as there is plenty to do.
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Date of stay: May 2022
Rooms
Location
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Room Tip: A room looking towards the mountains have th best view.
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Response from Leigh Salas, Guest Services / Front Office at Fairmont Resort Blue Mountains by MGallery
Responded yesterday
Hi Cooley222, Thank you so much for taking the time to send us your feedback on your recent stay with us. I am so glad this was a 5 star trip for you and the team looked after you so well. It's great to see you enjoyed the wide array of food we have at breakfast, we'll definitely get you back into one of the restaurants onsite for dinner on the next trip. Thank you as well for your constructive feedback on High Tea and the Sublime Bar food selection, our team will be working on this based on your feedback. Thanks again, we look forward to seeing you back again soon. Kind Regards, Rory Douglas Director of Guest Experience
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traveller101Sydney wrote a review May 15
sydney9 contributions2 helpful votes
Just had a nice 2 night stay. Was better than expected as I had read a lot of really bad reviews. Had a nice quiet room at the very end of the resort which was a blessing as there are noisy kids everywhere at this resort. Not really a romantic getaway so be warned. Kids throwing balls in reception, running all over the place in restaurants. No adult zones at all. Despite that our room was large and quiet, the buffet breakfast was lovely but best to get there early before the hoards arrive and the restaurant resembles a playground. Embers restaurant is ok but overpriced. We ordered a 200g steak for $45 that was lucky to be 100g. Chips were $12 extra. The grounds are amazing and outdoors is quiet and serene so there are plenty of positives but at $300 a night for a room we thought it would cater more to couples.
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Date of stay: May 2022Trip type: Traveled
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Response from Leigh Salas, Guest Services / Front Office at Fairmont Resort Blue Mountains by MGallery
Responded 1 week ago
Dear traveller101Sydney, We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains - MGallery by Sofitel. I am pleased that you enjoyed your stay with us and you booked in with us to see the resort for yourself. It's great that this was a nice quiet stay for you. Thank you as well for your constructive feedback on the resort as a romantic getaway. We do also pride ourselves on being a family friendly resort, with activities for both young and old. In terms of more romatic getaways we do have our award winning UBIKA Day Spa onsite. The UBIKA Spa menu features a diverse selection of therapies for both men and women that help regenerate and restore, whether it’s an energising body scrub, muscle-melting hypnotic massage or results-oriented facial. The instant you step into our Spa time will slow down. Even if you just want to sit quietly in our peaceful lounge area or to read a book, take a nap, or relax… you are welcome. We also have our in-house cinema which does also cater for an older clientele in the evenings each weekend. Thank you again for sharing your experience, and we do hope to have the opportunity to welcome you both back in the future to experience our continued improvements and upgrades. Kind Regards, Rory Douglas Director of Guest Experience
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Miss_Cheltenham wrote a review May 11
Sydney16 contributions13 helpful votes
Hmmm not a particularly great experience. I booked 3 rooms, asked for them to be close to each other and it asked online when you would like the rooms (arriving time). None of which was met. Was told that the terms state rooms are contractually ready by 3pm. Which is ironic because we didn’t get them by 3pm and they weren't together. I think that $350 per night is expensive for what you get. The whole resort is tired. The fridge didn’t work in the room. The lack of an exhaust fan in the bathroom, meant the whole place was full of steam. The temp control on the wall is locked at 20 degrees. All our party said they were boiling and turned the AC off and opened the windows. We made a good choice regarding breakfast; having had a peak at the breakfast buffet priced at $34 per person. It was pretty ordinary, and the room felt like school dinners. We went into Leura to the Red Door cafe, which was excellent. And no one spent $34 on our fresh-made breaky. The whiskey bar didn't open in the 3 days we were there. They advertised an ice rink on the TV in every room, but it is still under construction. The facilities are all a bit poor. I think a Airbnb house share in Leura would have been the better option for us. It is a pretty embarrassing indictment of our Australian Tourist industry really.
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Date of stay: May 2022
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Jill B wrote a review May 10
Sydney, Australia92 contributions68 helpful votes
We have stayed at the Hotel many times and have never been disappointed, our room was ready on arrival, well maintained and very clean, staff were very pleasant and always ready to assist if need be. We had dinner in the restaurant Embers, service excellent and food was very good, prices are reasonable and a good range on the menu and drinks.
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Date of stay: April 2022
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Response from Leigh Salas, Guest Services / Front Office at Fairmont Resort Blue Mountains by MGallery
Responded yesterday
Hi Jill B, Thanks so much for the fantastic review, always great to receive 5 stars from our guests. We're so glad we got to welcome you for your husbands birthday celebrations, and that you got to enjoy a wonderful dinner at Embers. Hopefully we see you back again soon. Kind Regards, Rory Douglas Director of Guest Experience
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Captain_Halliday wrote a review May 7
Brisbane, Australia77 contributions133 helpful votes
A very disappointing stay for what claims to be a five-star hotel. I spend roughly 60 nights a year in hotels, mostly Accor, and I’d rate Fairmont Blue Mountains below Accor’s mid-tier properties - Novotel and Mercure. On check in I was advised that a car space had been reserved for me because of my Accor status and that the concierge would assist. However, the concierge was nowhere to be found, nor was the reserved car space. I'm happy to park my own car, but having this offered, then not able to be delivered is worse than not offering it to begin with. On the table in my room was a welcome note acknowledging my Accor status, a bottle of house red wine and a cheese plate. However, as I checked in after 6pm the cheese was not cold and the brie had sagged, so I assume it had been out of a fridge for some time. I wasn’t prepared to risk it, so the cheese plate went to waste. A pleasant surprise turns to disappointment. The room itself was basic with a small work desk and single sitting chair. The carpet was stained and frayed at the edges. The bathroom had a shower head with a leak that sprayed water all over the bathroom. The amenities, soap etc were good. Sadly, housekeep was also a disappointment. Tea/coffee was not replenished and wet towels were left on the bathroom floor. I'm happy to hang and reuse towels for a two-night stay, but these were saturated due to the leaky shower head and should have been removed. Additionally, the cheese plate and napkins were moved from the room to the hall outside (not by me). I can only assume the housekeeping staff considered this a job for room service staff. Just to be clear, this doesn’t bother me at all. You walk past food trays in hotel hallways all the time. But it illustrates that five-star service is not provided, despite the five-star price paid by guests. The next morning, I arrived at breakfast and was told this would be charged to my room. Knowing breakfast was included, I ask why I would be charged? The staff member was adamant that breakfast was not included for guests with my status. I asked when this change happened and was told “it’s never been included”. This particular staff member seemed very argumentative. Rather than make a scene I went to reception where staff confirmed breakfast was included. A reception staff member accompanied me back to the restaurant and I was seated for breakfast. The breakfast supervisor quickly appeared and was apologetic. She explained the staff member was still in training. While I understand staff need to be trained, and I’m totally fine with that, a staff member arguing with a guest at a five-star hotel is unacceptable. Especially when the staff member is wrong! Breakfast was a standard hotel buffet with the usual hot and cold options of a mid-tier hotel. As a comparison, recent stays at Novotel Sunshine Coast and Novotel Sydney had similar buffets but also offered additions like Eggs Benedict and/or omelettes on request. Now I’m always happy to give credit where it’s due and Chris, who appeared to be supervising breakfast on our second morning, was excellent. He was cheery, helpful and offered good advice on walking options in the local area. Additionally, the barista coffee both days was excellent. The hotel has several restaurants, but only one was open during our stay. We ate in the hotel bar the first night. It was noisy due to a group of around 50 people (seemed to be a conference group). Food was as you'd expect in a bar and was served in good time considering how busy it was. On our second night the restaurant, Embers, was fully booked. This turned out to be a blessing in disguise as we ate in Katoomba (see separate review for Avalon which was excellent). I took advantage of my Accor status to request a late check out. This was our only glimpse of five-star service with the request granted. And it was much appreciated given our evening flight. Like many places in the hospitality sector, Fairmont Blue Mountains seems to be trying to get back up to speed after Covid. But domestic tourism has been open for more than 6 months now and this hotel still has a long way to go. With rooms comparable to those in the Novotel/Mercure range, and with such poor service there is no way to justify paying double the price of mid-tier Accor hotels.
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Date of stay: May 2022
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Response from Leigh Salas, Guest Services / Front Office at Fairmont Resort Blue Mountains by MGallery
Responded 2 weeks ago
Dear Captain Halliday, Thank you for taking the time to send through feedback on your recent stay. I offer our must humble apologies for the shortfalls experienced, especially as one of our most valued loyalty members. As you have noted, we are working through the recovery period and continued challenging times for our industry. This has meant a number of challenges with resourcing, and then a subsequent knock on effect in terms of training and cementing our standards with all our new employees across the entirety of the resort. It is very regrettable that this has had a negative impact on your stay, and we are committed to resolving this. Whilst we do have training plans and support in place, I will be using your feedback with our Department Head team to ensure that our training mirrors the standards and expectations we have for all staff in terms of the service we want to offer at the resort. As a 4 star MGallery branded hotel, it is vital for us to maintain lines of feedback with all guests to ensure we are consistently reviewing standards and maintaining a positive experience onsite, so thank you again for giving us this feedback. Thank you as well for your kind words on the service offered by Chris in the restaurant, I will ensure this is passed on to him as I know he will appreciate it. I would truly appreciate the chance to discuss this further with you in more detail should you have the time available. I can be reached on rory.douglas@fairmontresort.com.au, and I hope to speak with you soon. Thank you again for your feedback. Kind Regards, Rory Douglas Director of Guest Experience
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Sinta wrote a review Apr 2022
Marsden Park, Australia57 contributions13 helpful votes
My family (two girls, ages 10 and 7) was sick with “a” virus up until Easter. We were itching to get out before school started, and so glad Fairmont had their pet room available the ANZAC Day long weekend. I was a bit apprehensive after reading several recent negative reviews, but we had a great experience. 1. Check-in and check-out was a breeze. Reception and Concierge were helpful. My husband gave his Stay voucher detail late, and they reversed a charge with no issues. 2. The pet room was well-appointed and well-presented. Our dog had an indoor and outdoor bed, and bowl. The location was strategic as the courtyard opened to the garden walk so he could relieve himself without passing thru the lifts. 3. While it’s true that restaurants are full, we had a good dinner at the lobby cafe. Breakfast was packed but well-stocked food and staff. 4. We were only able to swim and walk around. Excited to come back and try the other amenities (arcade and cinema). My 7 year old wants to celebrate her birthday here!
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Date of stay: April 2022Trip type: Traveled
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Response from Leigh Salas, Guest Services / Front Office at Fairmont Resort Blue Mountains by MGallery
Responded 2 weeks ago
Dear sintouvelosco Thank you for taking the time to detail your comments to us and we are delighted that you and your family had an enjoyable stay with us. Thanks again for your kind comments and we look forward to exceeding your expectations on your next visit. Kind Regards
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angiemelrose wrote a review Apr 2022
Sydney, Australia10 contributions
From check in we had issues. We were told our room was ready but needed to be checked and they would call when it was ready, they didn't, so after 2 hours we went to check if it was ready which it was. The rooms are really old and in desperate need of a reno. The bathroom has no fan that worked and the shower is dismal. We had a king bed when we had asked for 2 singles, the man front office was clearly thought I was lying and told me it wasn't in the requests, I offered to show him the email which clearly states the request but he declined. The fridge was covered in strawberry milk which smelled and there was a half full UHT milk in the fridge from a previous guest. Dinner at the Italian was ok, food was tasty but the squid ink pasta had no squid even though it says it on the menu and one of the 2 mussels was closed which means the muscle shouldn't be eaten, I told the waitress, she said the head chef had plated it which is disappointing in itself. We had lunch at the golf club and they got my order wrong as the chef had read the docket incorrectly, so that had to be remade. We left our swimmers at the hotel, I called as soon as we were home to ask if they were found she took my number and was going to find out, she never called back. By Wednesday I called to follow up and kept getting put through to a central reservations after waiting on hold, this happened twice and the girl kept telling me to call the number I had already called and to not press 1 for reservation, which I never did. I ended up pressing 2 and got through to events who I asked to put me through to housekeeping. On a positive note the girl Madi who cleaned the fridge and separated our bed was amazing and turned a bad start into a positive one, she is an asset to the team and should be rewarded for who positive attitude and high work ethic. The massage at the day spa was excellent and the lady, Faith, who did it was amazing. For what is supposed to be a luxury hotel, and at over $900 for 2 nights I really expected so much more and was really disappointed. I won't be back.
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Date of stay: April 2022
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coops382022 wrote a review Apr 2022
Cairns, Australia1 contribution
Very disappointed on check in asked for early check in as my wife has a disability and needed to rest but had to wait 3 hours then forgot my membership bonuses and weren’t very helpful at all , I am always very happy and never complain but didn’t enjoy our experience
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
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Response from Leigh Salas, Guest Services / Front Office at Fairmont Resort Blue Mountains by MGallery
Responded 4 weeks ago
Dear coops382022, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We appreciate your loyalty to Accor Hotels and apologise that you were not recognised. Warm regards,
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Sam wrote a review Apr 2022
Sydney, Australia1 contribution
We stayed in the Pet friendly room and have to say it was really disappointing. Whilst I expect some compromises for a pet friendly room, the room had a mould smell to the point where I went and bought a candle and room spray, no extra blankets and the dog bed outside was covered in bird poop, and the water bowls were filthy. The room is right near the elevator so gets a lot of passing noise traffic, and was school holidays so extra noisy. Definitely not a 4 star room, let alone the 5 stars it claims. The facilities are extensive, although the indoor pool is very cloudy. The only outstanding feature was the Day Spa, and the staff are also super helpful. Not worth the $$
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Date of stay: April 2022
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Response from Leigh Salas, Guest Services / Front Office at Fairmont Resort Blue Mountains by MGallery
Responded 2 weeks ago
Hi L4565BJsamt, Thank you so much for sending through feedback on your recent stay. I am terribly sorry that we have not met your expectations during this trip. I am truly sorry that the pet friendly courtyard room was not up to standard for you. The heavy rains we have had recently have certainly been an impact here on the standard process we have in terms of setting the courtyards up properly for our guests. This area is being reviewed by our Department Head team to ensure we can better meet our normal standards, no matter the situation onsite. Like most large scale resorts, we do have an influx of families over school holiday periods, which dramatically reduce in number outside of school holidays when we cover all markets equally. We are heavily focused on our couples and wellness market so I am glad you did enjoy the Ubika Day Spa onsite. Thank you again for your constructive feedback. We would appreciate the chance to welcome you back for a return stay where I am sure we can better meet your expectations. Please do reach out to me directly on rory.douglas@fairmontresort.com.au and I will ensure you are looked after. Kind Regards, Rory Douglas Director of Guest Experience
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David wrote a review Apr 2022
2 contributions
The TV and air con didn't work. The dinner delivered to our room was cold. The "heated" indoor swimming pool was freezing and the spa wasn't much warming. The pool water was cloudy and my son picked up an ear infection from it. Breakfast was stale banana bread and waffles than crunched because they hadn't been properly mixed. The shower was a dribble. The mattress sagged in the middle. Nice grounds. 15 minute queues to check out. We won't be going back.
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Date of stay: April 2022
Rooms
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Sleep Quality
Room Tip: Go elsewhere
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Response from Leigh Salas, Guest Services / Front Office at Fairmont Resort Blue Mountains by MGallery
Responded Apr 19, 2022
Dear Dav2ny, Thank you for taking the time to tell us about your experience at Fairmont Resort & Spa Blue Mountains - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During the school holiday period we experience a higher than normal number of families that frequent the Resort. During these times we endeavor to maintain the cleanliness of the facilities especially the pool; therefore your feedback regarding our housekeeping is very important. I am sorry that your son contracted an ear infection. Be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards,
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PRICE RANGE
$151 - $222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont hotel leura, fairmont hotel york, fairmont leura, leura fairmont
FORMERLY KNOWN AS
Peppers Fairmont
LOCATION
AustraliaNew South WalesBlue MountainsLeura
NUMBER OF ROOMS
224
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Frequently Asked Questions about Fairmont Resort Blue Mountains by MGallery
Which popular attractions are close to Fairmont Resort Blue Mountains by MGallery?
Nearby attractions include Blue Mountains (1.9 miles), Sublime Point Lookout (1.0 miles), and Echo Point Lookout (2.1 miles).
What are some of the property amenities at Fairmont Resort Blue Mountains by MGallery?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Resort Blue Mountains by MGallery?
Top room amenities include a flat screen TV, a view of the mountains, and a pool view.
What food & drink options are available at Fairmont Resort Blue Mountains by MGallery?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Resort Blue Mountains by MGallery?
Yes, free parking is available to guests.
What are some restaurants close to Fairmont Resort Blue Mountains by MGallery?
Conveniently located restaurants include Madame Wang's Restaurant, Yellow Deli, and Pomegranate.
Are there opportunities to exercise at Fairmont Resort Blue Mountains by MGallery?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Fairmont Resort Blue Mountains by MGallery?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Resort Blue Mountains by MGallery offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Fairmont Resort Blue Mountains by MGallery?
Many travelers enjoy visiting Leura Post Office (1.1 miles).
Does Fairmont Resort Blue Mountains by MGallery have any great views?
Yes, guests often enjoy the mountain view available here.