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Fairmont Resort Blue Mountains - MGallery Collection

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#1 of 2 Hotels in Leura
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Fairmont Resort Blue Mountains - MGallery Collection
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2,242 Reviews from our TripAdvisor Community

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Showing 2,216: English reviews
Newcastle, Australia
Reviewed 2 days ago NEW

What a shame it was to be treated so rudely by staff member on arrival. We were running late so opted to eat in town before checking it, out of courtesy I rang numerous times to advise and finally after giving up we opted to send an email. Upon arrival I explained to the lady at reception (who also happened...

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Helpful?
Thank CLMaust
Wollongong, Australia
Reviewed 2 days ago NEW

Lots for the kids to do, Great kids play area, Buffet Dinner in Hotel was very disappointing and over priced for the food that was on offer, Embers Restaurant Adult Meals were ok, Children's meals all $14.00 came out that over cooked they could barely be eaten, no food options in the hotel for lunch, The Golf Club Bistro had...

Review collected in partnership with Accorhotels.com
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Thank 210KLN
Arundel, United Kingdom
Reviewed 3 days ago NEWvia mobile

Used this as an overnight stop to see the Blue Mountains. Very large hotel and were we glad we only booked one night. We were a bit late arriving at 8.30pm and were told we were too late to eat. Not true as when we went to the restaurant we were immediately seated without any questions. Then we wanted the...

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Helpful?
Thank Rodkoi
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Rodkoi Thank you for your feedback, we truly appreciate hearing from all of our guests and ensure we utilise all feedback as an opportunity to continue to adapt our product and service to ensure our guests expectations are exceeded at all times. I am sorry your stay fell short of expectations. Your arrival experience with our reception staff is...

Adelaide, Australia
Reviewed 4 days ago NEW

I had booked an accessible room with a courtyard. Upon arrival and getting to my room I had been upgraded to a different room without a courtyard which I needed for when my 4 grandchildren were visiting. This room was a long walk to reception which necessitated me going back to reception and then swapping g to a courtyard room....

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Helpful?
Thank lcmcle0d
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear lcmcle0d Thank you for your review. I apologise that your stay did not meet expectations in all areas. We upgraded you with the best of intentions and apologise that it ended up proving inconvenient and am pleased we were able to relocate you. Apologies also for the inconvenience of your shower head - not indicative of our usual high...

Canberra, Australia
Reviewed 4 days ago NEW

A nice resort hotel (albeit slightly dated) with lots of facilities for families such as pool and games rooms. Staff at the hotel were very friendly. We were disappointed at the restaurant meal which I thought was a little overpriced for the quality of the food. Great location adjacent to the golf course if you are a golfer.

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Helpful?
Thank Mike B
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Mike B Thank you for your review on your recent stay with us here in the stunning Blue Mountains. I am so pleased you enjoyed your time with us, including the generous number of onsite facilities we have here at the Resort to suit all of our guests. You will; be pleased to know we are only continuing to...

New York City, New York
Reviewed 5 days ago NEW

Fairmont has really great staff in a remote location and that come pro's and con's. First of all i wouldn't recommend walking from the station with your luggage - it's an hour walk without a lot of footpaths. There is a local bus that will take you to most of the way but it doesn't run that offer. Taxi is...

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Thank David B
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear David B Thank you for providing feedback on your recent stay with us - we love hearing from our guests. I am so pleased you enjoyed your overall stay with us and have shared your comments on our staff with the great team here, thank you. I am so pleased you loved our idyllic location overlooking the stunning Jamison...

Sydney, Australia
Reviewed 6 days ago NEW

This is a top three Hotel destination in the Blue Mountains and the location alone is a reason to visit. However, we felt that it didn't live up to what this hotel could be. The glory days were back in the 80's and 90's, but it now seems to hope that its past reputation will keep the customers coming. "Resort"...

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Thank InMyOpinion2159
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear InMyOpinion2159 Thank you for sharing your feedback - we truly appreciate hearing from all of our guests and appreciate the opportunity to continue to improve our product ensuring only the highest possible service level. I am pleased you enjoyed our idyllic location and clean, spacious accommodation. I apologise, however, that your expectations were not met in every area. We...

Reviewed 6 days ago NEWvia mobile

Last time I had stayed here was 9 years ago and the place had improved substantially since then although it now has a very family friendly focus which it didn't used to. The standout for me was the concierge team , reception was understaffed and slow , dine in meals were pleasant and room was reasonably clean. Enjoyed the extra...

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Thank Ujk
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Ujk Thank you for your review - the whole team here loves hearing feedback from our guests. We are so pleased you loved your stay and have noticed the sizeable upgrades taking place since your last visit here 9 years ago. We have a thorough and well thought out rejuvenation programme in place to resort the Resort to her...

Camden, Australia
Reviewed 1 week ago NEWvia mobile

My partner and I thoroughly enjoyed our short getaway to the mountains. The resort was in excellent conditions - our room was without a doubt the cleanest we've stayed in! It was very spacious and comfortable. Staff were friendly, happy and helpful at all times. We dined in the Embers restaurant and had a lovely view of the valley. The...

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Thank 80Leah
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear 80Leah We love hearing feedback from our guests, thank you for your post. I am so pleased you and your partner loved your stay here with us in the stunning Blue Mountains. I have shared your lovely comments on the cleanliness of your room with our House Keeping Manager and team - often the unsung heroes our house keeping...

Warragul, Australia
Reviewed 1 week ago

My idea of a good break is being able to walk down the hallway from your room and access bars, restaurants, pools and a resort that caters for everyone. This is the place for this. When you have eaten a bit much your bed awaits within minutes. LOL. Great staff here under my favorite brand Accor. Highly recommend this place....

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Helpful?
Thank dalebainba
Scott O, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear dalebainba Thank you for taking the time to write your glowing review following your recent stay here with us - and thank you also for your ongoing loyalty to Accor hotels. We are so pleased you loved your stay and the generous onsite facilities available here for all of our guests. You will be pleased to know we are...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Golf course
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more   less 

Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Rd, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Location: Australia > New South Wales > Blue Mountains > Leura
Price Range: $130 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 222
Reservation Options:
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont Resort Blue Mountains - MGallery Collection staff and other travelers.
5 questions
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Questions? Get answers from Fairmont Resort Blue Mountains - MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms a Lo g walk to reception area”
 of 5 bubbles lcmcle0d, 4 days ago | Read review
“Rooms on south side have a view. Some courtyard rooms are overlooked.”
 of 5 bubbles InMyOpinion2159, 6 days ago | Read review
“Stayed in the Megalong wing with views out to mountains”
 of 5 bubbles dalebainba, 1 week ago | Read review
“Valley view rooms are best.”
 of 5 bubbles mark1825, 1 week ago | Read review
“Rooms on the southern side have better views”
 of 5 bubbles deejay6669, 1 week ago | Read review
5 of 5
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