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Grand Mercure Rockford Esplanade Palm Cove

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Grand Mercure Rockford Esplanade Palm Cove
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271 Reviews from our TripAdvisor Community

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Showing 257: English reviews
Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Room was a nice size for family's although very noisy.... A air conditioning system for the building located outside our bedroom window going 24/7 couldn't sleep.... Balcony is falling apart concrete falling off ........drilling and hammering at 0600 with building works No daily room service and small rubbish bins with no collection which makes a little less relaxing after 7... More 

Helpful?
1 Thank 449JP449
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

As they say in the classics, location, location, location! We pride ourselves on what we think is the best location in Palm Cove, so I am happy we ticked that box for you. And yes, our rooms are very large compared to most in Palm Cove however, it was unfortunate about the noise during your stay. We did have one... More 

Horsham, Australia
Level Contributor
168 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has big, airy apartments with large balconies, a lovely lagoon pool and a range of other facilities (gym, parking, business centre). It has a fabulous location at the corner of the esplanade, close to heaps of restaurants and shops. The reception staff were very helpful in recommending activities and finding the best prices. Highly recommended.

Helpful?
Thank Robyn-Wendy
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you Robyn-Wendy for the glowing review...and thank you for taking the time to share your experience whilst staying at the Grand Mercure Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes... More 

Sydney, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in a studio room, the room was fairly basic but clean, it was a bit of a walk from the carpark, so if thats an issue for you, I would recommend mentioning it when booking to ensure a room near reception. The washing machine & dryer in the bathroom came in handy. Kitchen was very small but functional.... More 

Helpful?
1 Thank LeeMac79
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for taking the time to share your feedback from your recent holiday at the Grand Mercure Rockford Esplanade Palm Cove. Yes, our Studios are our smallest apartments and I suppose our equivalent of a standard hotel room but with kitchen facilities so you can cook a meal. Because we are fully self contained, all apartments have the full laundry... More 

Bordon, United Kingdom
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in a beautiful 2 bedroom ocean front apartment from 23rd August to 1st September. The apartment was very spacious with 2 bedrooms, 2 bathrooms, lounge, dining room and a double balcony looking over Palm Cove's beautiful beach. It was very well equipped having a washing machine/tumble dryer, iron, fridge, freezer, cooker, microwave - in fact everything you could... More 

Helpful?
1 Thank BUBBLES00
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Dear Bubbles00, Thanks so much for sharing your experience whilst on your honeymoon here at the Grand Mercure Esplanade Palm Cove. We think we are pretty lucky to live and work in this part of the world and when visitors feel the same it's even sweeter! Your review was great and well written. It gives potential guests an real insight... More 

Heathcote Junction, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

Room spacious, balcony, kitchen, laundry all ideal. Perfect location opposite the beach, and at south end of esplanade to walk along the main cafe restaurant strip, check out menu specials throughout day to night. Great pool area and BBQ's, be the place to be in Summer beautiful and shady. Pilates was a major highlight, instructor the best! Very friendly and... More 

Helpful?
Thank leannequin
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you Leanne for such a glowing review. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes it all worthwhile when we receive positive feedback like yours. Again, we appreciate you sharing your comments and... More 

Sunshine Coast, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 24, 2016

We stayed for 6 nights. The position to the esplanade, beach, cafe's etc. is very good. Lovely lush winding pool internally. Be aware there a lot of permanent residents here who may not be in a jolly holiday mood. We had to deal with a terrible furniture smashing argument below us late one night. There is no reception after 5pm... More 

Helpful?
1 Thank Graham N
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hi there Graham N, Thank you for your feedback. It is very important for us to understand our strengths and weaknesses in order to continually improve our guest experience. We do have some permanent residents in the resort and the incident you are referring to was definitely a one-off and will not happen again as the person in question has... More 

Perth, Australia
Level Contributor
155 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed August 21, 2016

I arrived just after 10 pm and was surprised to find that the reception desk had closed. However, there were instructions to use the phone and ring an after hours service, and this worked fine. I got my key and instructions with no problem and found my room. The room was quite large and pleasant; well equipped with a small... More 

Helpful?
Thank JKEELAN
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks JKEELAN for a very comprehensive review. It is nice to read a factual account of a typical guest experience from arrival through to departure. Our location is definitely one of our key features and we thank you for acknowledging this. The location of where you stay makes such a difference to the overall experience - whether that be for... More 

Florida, United States
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 16, 2016 via mobile

While I understand that these are individually owned units beware that you're accommodations will vary in decor and furnishings. We stayed in a lovely immaculate two bedroom/two bath unit on the first floor and it was tastefully decorated. The pool meanders through the center of the property amongst beautiful palms, melaleuca trees, and foliage which keeps the area shaded and... More 

Helpful?
Thank Julie M
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

What a great comprehensive review Julie M! Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. It was lovely to read your description of our tropical pool, as your description matches... More 

Brisbane, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 13, 2016

Welcome very good. Gary was warm and enthusiastic. Jeff next morning at the desk very helpful. Accomodation very dated and desperate for some TLC. Well located on Esplanade. Easy walking distance to all restaurants and village facilities. Beware of Credit Card surcharge on accommodation

Helpful?
Thank barbaratony2016
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hello there Barbara and Tony, Thank you for your feedback as it is very important for us to understand our strengths and weaknesses in order to continually improve our guest experience. It is lovely to hear your positive comments about our staff. We pride ourselves on going the extra mile in terms of customer service so it sounds like we... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 13, 2016 via mobile

We had booked in May for a 12 night stay elsewhere in Palm Cove and arrived to find our booking did not exist. We were referred by another helpful facility that did not have any vacancies but did a ring around for us. When we arrived at reception they could see how tired and frustrated we were and immediately looked... More 

Helpful?
Thank David N
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hi there David, Thanks for taking the time to share your feedback. It was our pleasure to 'rescue' you and find alternative accommodation for your holiday. It was just a shame we didn't have one of our Ocean Front apartments available for you.........perhaps next time? With reference to your Wifi comment, it is challenging for the area, not just our... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Grand Mercure Rockford Esplanade Apartments is situated on the beach at exclusive Palm Cove overlooking the Coral Sea perfectly positioned between two World Heritage sites - the Great Barrier Reef and the Daintree Rainforest. Just 25 minutes north of Cairns International Airport in tropical far North Queensland, the resort features a choice of luxuriously appointed studios, lofts, one, two and three bedroom fully self contained apartments, each with a large private balcony or courtyard. Resort facilities include several beachfront restaurants and cafes, expansive free form lagoon style swimming pool, children's pool, outdoor spa, gymnasium, pilates classes, massage and boutique shopping. ... more   less 

Additional Information about Grand Mercure Rockford Esplanade Palm Cove

Address: Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $169 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Rockford Esplanade Palm Cove 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove
Hotel Style:
#6 Top resorts Hotel in Palm Cove
#9 On the Beach Hotel in Palm Cove
#11 Luxury Hotel in Palm Cove
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