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Grand Mercure Rockford Esplanade Palm Cove

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Grand Mercure Rockford Esplanade Palm Cove
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266 Reviews from our TripAdvisor Community

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Showing 252: English reviews
Sunshine Coast, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed for 6 nights. The position to the esplanade, beach, cafe's etc. is very good. Lovely lush winding pool internally. Be aware there a lot of permanent residents here who may not be in a jolly holiday mood. We had to deal with a terrible furniture smashing argument below us late one night. There is no reception after 5pm... More 

Helpful?
1 Thank Graham N
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hi there Graham N, Thank you for your feedback. It is very important for us to understand our strengths and weaknesses in order to continually improve our guest experience. We do have some permanent residents in the resort and the incident you are referring to was definitely a one-off and will not happen again as the person in question has... More 

Perth, Australia
Level Contributor
154 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived just after 10 pm and was surprised to find that the reception desk had closed. However, there were instructions to use the phone and ring an after hours service, and this worked fine. I got my key and instructions with no problem and found my room. The room was quite large and pleasant; well equipped with a small... More 

Helpful?
Thank JKEELAN
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks JKEELAN for a very comprehensive review. It is nice to read a factual account of a typical guest experience from arrival through to departure. Our location is definitely one of our key features and we thank you for acknowledging this. The location of where you stay makes such a difference to the overall experience - whether that be for... More 

Florida, United States
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

While I understand that these are individually owned units beware that you're accommodations will vary in decor and furnishings. We stayed in a lovely immaculate two bedroom/two bath unit on the first floor and it was tastefully decorated. The pool meanders through the center of the property amongst beautiful palms, melaleuca trees, and foliage which keeps the area shaded and... More 

Helpful?
Thank Julie M
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

What a great comprehensive review Julie M! Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. It was lovely to read your description of our tropical pool, as your description matches... More 

Brisbane, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Welcome very good. Gary was warm and enthusiastic. Jeff next morning at the desk very helpful. Accomodation very dated and desperate for some TLC. Well located on Esplanade. Easy walking distance to all restaurants and village facilities. Beware of Credit Card surcharge on accommodation

Helpful?
Thank barbaratony2016
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hello there Barbara and Tony, Thank you for your feedback as it is very important for us to understand our strengths and weaknesses in order to continually improve our guest experience. It is lovely to hear your positive comments about our staff. We pride ourselves on going the extra mile in terms of customer service so it sounds like we... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We had booked in May for a 12 night stay elsewhere in Palm Cove and arrived to find our booking did not exist. We were referred by another helpful facility that did not have any vacancies but did a ring around for us. When we arrived at reception they could see how tired and frustrated we were and immediately looked... More 

Helpful?
Thank David N
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hi there David, Thanks for taking the time to share your feedback. It was our pleasure to 'rescue' you and find alternative accommodation for your holiday. It was just a shame we didn't have one of our Ocean Front apartments available for you.........perhaps next time? With reference to your Wifi comment, it is challenging for the area, not just our... More 

Brisbane, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

3rd time we have stayed. Great place and location. Clean and handy. Great service. Staff were nice and helpful. We stayed 2 nights and will be back again. I definately be recommending them to friends.

Helpful?
Thank Kameron L
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks Kameron, Great to hear you are still enjoying our resort location and hospitality after three visits! Hopefully next time you can stay a little longer. Thanks for your positive feedback and we look forward to welcoming you back to the Grand Mercure Esplanade Palm Cove. More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

As soon as we walked in we thought wow. The foyer was like a Bali resort. The staff were wonderful Gary was funny and helpful i forfot the ladies name but she was also funny and friendly. The room was great beyond our expectations . We are booking again for next year and cannot wait.

Helpful?
Thank Monekar
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks Monekar, Yes, every resort has a funny character...and ours is Gary. He certainly makes everyone relaxed and gets them in the holiday spirit. Lovely to hear we exceeded your expections and we certainly look forward to welcoming you back here next year. More 

Victoria
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Had booked in for a week and was very disappointed with the studio apartment! On arrival we discovered there were no block out curtains or blinds, they had somehow been misplaced! In fairness management were very quick to change us to another room! The bed and pillows need to be upgraded as were very uncomfortable, the utensils, crockery and cutlery... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank KezVictoria
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hello there Kez, Thank you for your feedback and I am pleased that we got one tick of approval for our fantastic location! I am sorry the apartment did not meet your expectations - and understandably so with the no block out curtains. The apartment had only recently been bought into our holiday letting pool for the peak season and... More 

Adelaide, Australia
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 25, 2016

The studio apartment was well appointed and very comfortable and had a lovely outlooked over the pool. The location is excellent, with the beach across the street and no shortage of cafes and restaurants nearby. The only negative is the Wi-Fi. While it was free it was also virtually non-existent and could really only be accessed early in the morning... More 

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank LucyP757
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hi there Lucy, Great to hear you enjoyed your recent stay with us the the Grand Mercure Espanade Palm Cove. It's always nice to hear positive comments about the location and servcies we provide. With reference to the WiFi - it's a challenge for all of us in the Palm Cove region. The general reliability effects all residents and businesses... More 

Denman, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 24, 2016

Had an apartment that was very comfortable but slightly tired, location is fantastic and staff were very helpful. Pool and hot tub were great but pool could have been a bit cleaner and a handrail for entry to pool for older visitors would be appreciated. Would stay again.

Helpful?
Thank leseaton
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your feedback Leseaton, Yes, we are so lucky to have what we consider the best location in Palm Cove! We also have the largest pool in Palm Cove so with the unusual weather we have had over the past weeks, keeping the pool sparkling has been a challenge. It is cleaned everyday throughout the year, however when there... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Grand Mercure Rockford Esplanade Apartments is situated on the beach at exclusive Palm Cove overlooking the Coral Sea perfectly positioned between two World Heritage sites - the Great Barrier Reef and the Daintree Rainforest. Just 25 minutes north of Cairns International Airport in tropical far North Queensland, the resort features a choice of luxuriously appointed studios, lofts, one, two and three bedroom fully self contained apartments, each with a large private balcony or courtyard. Resort facilities include several beachfront restaurants and cafes, expansive free form lagoon style swimming pool, children's pool, outdoor spa, gymnasium, pilates classes, massage and boutique shopping. ... more   less 

Additional Information about Grand Mercure Rockford Esplanade Palm Cove

Address: Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $177 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Rockford Esplanade Palm Cove 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove
Hotel Style:
#6 Top resorts Hotel in Palm Cove
#9 On the Beach Hotel in Palm Cove
#11 Luxury Hotel in Palm Cove
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