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Grand Mercure Rockford Esplanade Palm Cove

Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
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257 Reviews from our TripAdvisor Community

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Showing 243: English reviews
Denman, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Had an apartment that was very comfortable but slightly tired, location is fantastic and staff were very helpful. Pool and hot tub were great but pool could have been a bit cleaner and a handrail for entry to pool for older visitors would be appreciated. Would stay again.

Helpful?
Thank leseaton
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

For the price you could get much better in palm cove. Rooms had old decor and carpets, curtains etc need replacing. Pool was large but full of leaves for the 3 days of our stay. No one offered to clean the room at all. When we took our rubbish down to reception they told me to take it 500m to... More 

Helpful?
Thank Heiko B
AlexCrichton, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hi Heiko, Thank you for taking the time to share your feedback after your recent stay with us. It is very disappointing to hear we did not meet your expectations. With reference to your comments: It is unfortunate we experienced unusual wet weather during your stay as this does have an impact on the quality of the pool condition. Our... More 

Sydney, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed 2 nights at Drift Apartment, Grand Mercure Rockford Esplanade Palm Cove and could have spent longer there. We had an apartment on the 4th floor overlook the pool and so relaxing. The staff were very friendly and helpful. The large pool was inviting but we were not there long enough to make us of it. The Restaurants... More 

Helpful?
1 Thank rpknight
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

What a great review ....Just make sure next time you come back and stay for longer! Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a... More 

melbourne
Level Contributor
114 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our one bedroom apartment on the 3rd floor was comfortable, clean and well appointed. Our balcony overlooked the huge pool and beautifully maintained grounds. The location, right across the road from the beach and close to restaurants and public transport, is excellent. All members of staff we encountered were friendly and efficient. Pre- stay emails were answered promptly and requests... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank adenoz
AlexCrichton, Front Office Supervisor at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your review. Geof will be pleased to know that he made your stay so enjoyable. We all strive to look after our guests and provide the best service possible. We sincerely hope you will be able to come back and stay with us again. With thanks, Alex Crichton More 

Coffs Harbour, Australia
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 14, 2016

I was a bit hesitant about staying here based on many reviews as I am very fussy...however I was very pleasantly surprised. The location is great, the staff were very helpful on arrival and through our stay of 3 nights and the apartment itself was clean, newly renovated with all facilities to make our stay enjoyable. The pool area is... More 

Helpful?
3 Thank SuzyDimm
AlexCrichton, Alex - Front Office Supervisor at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for taking the time to give us your feedback. We are delighted that you enjoyed your stay with us and hope to see you back again soon. More 

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 9, 2016

Spectacular large apartment in a fantastic setting with lovely coffee shops and restaurants nearby. We were just disappointed that we only had the weekend, we will be back for a week sometime soon. The apartment had everything I needed and more.

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank petemc70
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your positive feedback after your 'short' stay here at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes it all worthwhile when we receive positive... More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 7, 2016

Basically an unserviced apartment if staying for less than 7days which is not ideal in the climate. As an Accor member, very difficult to get maximum value as no restaurant in hotel or bar. Pool is good, although was too cold for children to swim in and was not cleaned for 6 days that we were there. Cleaning started on... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank steveimbesi
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to tell us about your experience at the Grand Mercure Rockford Esplanade Palm Cove. However, it is disappointing to hear your comments regarding the swimming pool. Our tropical pool is one of our key features at the Resort and can be a challenge at times for staff having to constantly sweep leaves and for... More 

Wollongong, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 20, 2016

Great rooms, close to everything,clean rooms and helpful staff. Pool area fantastic and relaxed a great place to read and get away from it all Plenty of nearby restaurants and bars all you need for a decent break

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank martinwuestner
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes it all worthwhile when we receive positive feedback... More 

Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 7, 2016 via mobile

Location is great. The building lacks maintenance and things are beginning to show deterioration. The toilet by the pool always dirty and lacks lights. The aircon in the gym does not work and the room has a bad smell. The cisterns in the apt don't work well. If you need fresh towels expect a 'wash them yourself' The ladies at... More 

Helpful?
1 Thank Alejandro R
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Dear Alejandro R, It is disappointing to hear your comments from your recent holiday with us. They will be passed onto our maintenance and housekeeping departments for them to review immediately. We do have a challenge with the pool toilet as this is also a public toilet used by all the adjoining restaurants and cafes. We obviously do our regular... More 

Sydney, Australia
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed January 2, 2016

Staff were exceptional, Alice, Cath and Claire could not do enough for us. So friendly and happy, nothing is too much trouble. They have the best local knowledge of the area and where to go. Some parts of the resort need a bit of a lick of paint and an update but overall it is clean and ideally located. The... More 

Helpful?
Thank karen1403
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

We really do appreciate your feedback regarding your stay at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to receive positive comments - especially when it comes to staff and customer service. It is one of the key aspects in the tourism industry that can make a good holiday fantastic! I will share your comments with... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Grand Mercure Rockford Esplanade Apartments is situated on the beach at exclusive Palm Cove overlooking the Coral Sea perfectly positioned between two World Heritage sites - the Great Barrier Reef and the Daintree Rainforest. Just 25 minutes north of Cairns International Airport in tropical far North Queensland, the resort features a choice of luxuriously appointed studios, lofts, one, two and three bedroom fully self contained apartments, each with a large private balcony or courtyard. Resort facilities include several beachfront restaurants and cafes, expansive free form lagoon style swimming pool, children's pool, outdoor spa, gymnasium, pilates classes, massage and boutique shopping. ... more   less 

Additional Information about Grand Mercure Rockford Esplanade Palm Cove

Address: Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Price Range: $192 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Rockford Esplanade Palm Cove 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove
Hotel Style:
#7 Top resorts Hotel in Palm Cove
#10 On the Beach Hotel in Palm Cove
#12 Luxury Hotel in Palm Cove
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