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Hotel Alisei

Traveler (468)
360
Panoramas (10)
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Certificate of Excellence

About

#1 of 37 hotels in Dominican Republic
Location
Cleanliness
Service
Value
Certificate of Excellence
Luxury Beach Front Apartments, where life is a breeze. Hotel Alisei consists of 54 brand new apartments with en-suite bathroom(s), private access and spacious terrace. Decorated in stylish Caribbean elegance with rich tropical hard wood furniture, king size bed(s) and/or single beds, fine fabrics in soft tones and a cozy integrated seating and kitchen area with plenty of colorful pillows. Tall glass doors lead to a large private terrace with enchanting ocean views.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Outdoor pool
Free breakfast
Beach
Pets Allowed ( Dog / Pet Friendly )
Spa
Parking
Free internet
Wifi
Internet
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Kitchenette
Flatscreen TV
Private balcony
Room service
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Hotel links
Visit hotel website
623Reviews
32Q+A
100Room tips
Traveler rating
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Popular mentions
The place advertises that it has air conditioning. Not so fast. We are in Dominican Republic in the summer. It's 80 degrees outside with humidity that makes it feel like 90 . The apartment is hot as hades. They shut off all power to the apartment when the apartment is not in use. We walked into a very stuffy, very hot apartment. The temperature in the apartment was 83F (28C). The description on TA and Expedia advertise this place as AIR CONDITIONED. ONLY THE BEDROOM IS HAS A WALL UNIT AIR CONDITIONED. The rest of the place – the living room/ kitchen area only have a fan. The bathroom doesn’t even have a fan. You would think that if you had a reservation that the management would turn the one air conditioner and the refrigerator (yes the refrigerator was off and closed) on in the morning of your arrival but no that takes too much thought. It took until the next morning for the bedroom to be 72F (22C) degrees. When I opened the refrigerator there was no light and it was warm. The freezer had melted ice in the trays – gross!!! I called the office. They sent a person. He changed the bulb and told me it will take 5 minutes for it to get cool. No refrigerator cools down in 5 minutes. It took 16 hours for the refrigerator to cool down. Good thing my husband had a refrigerator pack for his medicine. When we walked out of the apartment at night there was no light in the hallway to see the stairs. They provide one bath and one hand towel per person. No face cloth. When I request an additional bath towel, I had to explain why I wanted it. For the most part, the people were nice and tried to be helpful, but the facility has significant limitations. I can't believe this place gets the reviews it does. Are they fake????
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Response from Imke R, Gerente at Hotel Alisei
Responded 1 week ago
Dear Miss. We are very sorry you had a disappointing experience at our hotel. We truly care that all our guests have a happy and relaxing stay with us. After your arrival and complaint we immediately changed your apartment thinking to give you a more ventilated seafront location with an intermediate floor more protected from the sun. I'm sorry that we were not able to satisfy you with that solution. We are pleased to read that our staff was very friendly and tried everything to do to make your stay pleasant. Your suggestion to turn on the air conditioning and the fridge in the morning is certainly valid from an individual point of view, but we have thousands of guests (approximately 3000 reservations each year) and, considering that the arrival time is unpredictable, we would end up wasting a lot of energy while the rooms are not used or going to be used. Please know that our guests may always contact us in advance with any specific requests in order for us to give them a careless vacation. I understand that this time we did not succeed and understand this must have been extra stressful for you since you had a specific need for a cold fridge for your husbands medication. Be assured that our reviews are all honest and from guests that have stayed with us and had a wonderful and relaxing time. Expedia reviews are only from bookings and paying guests and our 9.2-score comes directly from them. We are also int the 5 year Hall of Fame category of Tripadvisor, based upon thousands of reviews. We will investigate if the description on our website should be more explicit about the fact that the air conditioning units are only in the bedrooms. The ice-cubes in your freezer was an oversight on our part and we apologize, it should not have happened. We thank you for your feedback and will continue to do our best to remain the best rated hotel in Las Terrenas. Sincerely
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We stayed here for two weeks. Two adults and two kids (11 and 13 y.o). A complete and utter paradise, where we will no doubt return to as soon as possible. The owners have accomplished a perfect balance between luxury and personal. The apartments/rooms are spacious and well cleaned every day. Very large villa with fully equipped kitchen Well kept pool Very friendly staff Right at the beach with snorkeling friendly coral reef just a couple of meters form the hotel
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We have been coming to Hotel Alisei in Las Terrenas for the last 4 years straight and could not recommend a better location for a wonderful winter getaway and family friendly location! Enzo and staff are extremely helpful, the food is amazing and everything is within walking distance in town. More affordable than any US vacation destination! As a family of 5 we are particularly fond of the european style hotel rooms (apartments) that have full kitchens and separate rooms, ideally for both families or multiple couples traveling together. 💯 recommended from a family of frequent world travelers!!
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Every single member of the ‘team’ at Hotel Alesei are top notch. Special mention of Ocadia on reception who sorted out various requests during our stay with a smile and so efficient and charming. Breakfasts were fantastic. Lovely chef cooked eggs to order and most obliging...wide choice of delicious fruit, breads, pastries. Always bacon and other hot accompaniments. Apartment excellent. Pool excellent. Grounds kept beautifully. Flowers gorgeous. .... can not fault it but it’s the people who make memories and we came home with many happy ones. Thank you all.
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Alisei is a nice hotel close to the beach in Las Terrenas, Dominican Republic. Big nice rooms/flats with everything you need. Clean. Good breakfast. But the best of all is Celia who works as a bartender in the poolbar! Very serviceminded and a real pro! Makes the best drinks and always with a smile on her face!!
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PRICE RANGE
$97 - $277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alisei hotel las terrenas
LOCATION
CaribbeanDominican RepublicSamana ProvinceLas Terrenas
NUMBER OF ROOMS
54
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