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Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
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5,351 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe El Portillo
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Showing 2,580: English reviews
Horsham, United Kingdom
Reviewed September 3, 2013

What a lovely Hotel.We got upgraded when we got there the welcome party was great.Our rooms were excellent,our welcome package in each room consisted of a platter of fresh local fruit (delicious) a small bottle of rum and at/shirt each.The Buffet was ok and we managed to find food we liked .The staff were so friendly and they could'nt do...

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Helpful?
3Thank Kay H
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guests, We are very happy to hear that you have found Grand Bahia Principe El Portillo a wonderful hotel and that the assigned rooms were suitable for you and your family. Thank you for your review about the hotel. Your experience is especially valuable for us, as you can give us feedback along the time. We work every day...

Orangeville, Canada
Reviewed September 3, 2013

Mid age couple booked 2 weeks via TripCentral / WestJet to El Portillo late August 2013. We were excited to spend 2 weeks at this tropical destination and I have to say it was very good. We were given "Plus" seats departing Toronto, which was great (not having to pay for the food) and arrived in Samana on time. Our...

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Helpful?
3Thank Roxana S
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them. We are really so happy that you have enjoyed your stay in our hotel and we appreciate your nice comments about the hotel premises and our services. We hope to...

Reviewed September 3, 2013 via mobile

This was our first time to DR and we loved it! Staff is super friendly... special mention to Miguel in the buffet who always accommodated our large group. Breakfast, lunch and dinner. Food was good with many different selections. We stayed in building 11 Which was a great location...close to the pool, waterpark, theatre, and dancing... a bit of a...

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Helpful?
5Thank Hiddie G
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them. We are really so happy that you have enjoyed your stay in our hotel and our beautiful beach we hope to welcome you once again in Grand Bahia Principe El...

North Bergen, NJ
Reviewed September 3, 2013

Stayed for a week from August 7-14/2013, been in DR before, in Punta Cana but this place is way better for family vacations, the beach beautiful and perfect for kids, is like a huge swimming pool, no waves. the hotel is good and the staff as usually in DR very friendly. The room (regular room) is a pretty good size...

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Helpful?
4Thank pikigrc
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We appreciate your preference in visiting the Grand Bahia Principe El Portillo and taking the time to write your positive impressions and suggestions. It is very nice to read that you have appreciated our location. For the improvement of our facilities. We will be so happy to welcome you back again to the most beautiful beach on earth,...

Bedford
Reviewed September 3, 2013

Right away I will say that despite various annoying aspects everyone had a great holiday. After our first visit as a couple, this time we spanned the age ranges, two OAPs - MrF and I, our two 40ish sons, our 30 year old Brazilian daughter-out-law, grandson aged 20 and two little grandchildren 8 and 9, so for everyone to have...

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Helpful?
11Thank MissFitts
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you very much for taking the time to write us such a detailed review about the Grand Bahia Principe El Portillo. It will certainly help us to find the satisfaction and fulfillment of our hotel standards. We are very concerned to read about your disappointing experience and we are sorry to hear that we could not fulfill...

Toronto, Canada
Reviewed September 2, 2013

Caribbean paradise surrounded in lush tropical vegetation. Things that were most important to me turned out to be impeccable. The first one is beautiful beach with white sand, teeming marine life in the reefs nearby the coastline, lots of shade from trees and wooden umbrellas spread all around the beach, etc. Second is close proximity to the airport: we were...

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Helpful?
6Thank Daniel B
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them. We are really so happy that you have enjoyed your stay in our hotel and our beautiful beach we hope to welcome you once again in Grand Bahia Principe El...

Richmond Hill, Ontario, Canada
Reviewed September 2, 2013

First off, I would love to give a big, warm shout-out to the Animation Team, with special mentions to our two favourites, CHARLIE and DANIEL !!! :D They were hilarious, lively, and always tried to put a smile on our faces! :) We love them and we miss them very much! <3 Not to mention, the cheerful and friendly bartender,...

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Helpful?
4Thank Mimi L
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate you have chosen our Grand Bahia Principe El Portillo for your first trip to the Dominican Republic. We appreciate the observations concerning the staff. We are sorry that we were not able to impress you with our services. We are informing about your issues to our general manager. We will take actions in order to...

London, United Kingdom
Reviewed September 2, 2013

Stayed 2 weeks in july with family. Loved it so much we never wanted to leave and already thinking about our third visit next summer. Compared to last year when we last went around the same time of year, not much has changed, and the resort remains the best and my favourite across the Dominican Republic (having gone another 4...

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Helpful?
5Thank aiquecalor
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for taking your time to write this nice review about our hotel! We are really happy that you have enjoyed your holiday in El Portillo and at Grand Bahia Principe El Portillo. We are really glad to see that you have enjoyed every minute with us, we work hard to succeed our guest needs...

Reviewed September 2, 2013

I had a Great time with my Family ! The Kids enjoyed the Waterpark a Lot. The food was really good and the Service people are very caring. The horsebackride with the Waterfalls Trip is a blast dont miss that but the Island Tour and the "Safari" are not Wirth spending Money on that.

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Helpful?
Thank Gowshi
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear guest, We would like to thank you in the name of our General Manager and all our staff Members for taking your time to share your comments and experience through Trip Advisor. Certainly it is very important for us to know your opinion regarding our service and our facilities and we hope to can host you once again very...

Whitby
Reviewed September 1, 2013

Had a good time on vacation at this hotel. Rooms very clean. Staff always cleaning the lobby. Enjoyed the buffet with the variety of food much better than the speciality restaurants. Food always hot and much to choose from for all meals. Sometimes ran out of plates,would be concern if high season. Staff in the dinning room at times primary...

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Helpful?
2Thank kelleway
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Please allow us to reassure that we are extremely proud to know that you had a fantastic time with us. It is a pleasure for all of us to hear that we were able to fulfill your expectations, and it is wonderful to read that you are considering coming back to our Resort. Thank you for your comments...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: $143 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#7 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travelers have asked, with answers from Grand Bahia Principe El Portillo staff and other travelers.
690 questions
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“we had the Royal Golden Suits (in section 7 close to lobby) Not a far walk to everything. Very quiet.”
 of 5 bubbles 439steved439, 1 week ago | Read review
“2nd or 3rd floor incase it floods”
 of 5 bubbles darrenandgillian, 2 weeks ago | Read review
“Jr suites are perfect”
 of 5 bubbles girardnancy, 2 weeks ago | Read review
“Building 26 has the best rooms, 12 has a nice quiet pool beside it. They are the two farthest rooms but the resorts not big.”
  • Window from bedroom to bathroom.
 of 5 bubbles 139maryanneh, 3 weeks ago | Read review
“we were at 4201 and 4202 between lobby and beach very good short walk”
 of 5 bubbles rossita, 3 weeks ago | Read review
5 of 5
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