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Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
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5,230 Reviews from our TripAdvisor Community

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Showing 2,545: English reviews
Orangeville, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 16, 2013

My 29 year old daughter and I stayed at the El Portillo from August 5th to12th. The ride to the resort offered us beautiful views of the countryside. Check in was very easy and we didn't have to wait very long to get our room. We found the staff to be very friendly and accommodating. There were employees cleaning everywhere... More 

Helpful?
5 Thank Chris H
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them. We are really so happy that you have enjoyed your stay in our hotel and our beautiful beach we hope to welcome you once again in Grand Bahia Principe El... More 

Florida
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed August 16, 2013

We decided to stay at this resort based on all the great reviews we saw here. We thought that all the great reviews were too good to be true - and they were. We had to fly into Santo Domingo from Florida. The trip from there to the resort is very long - 2.5 to 3 hours. The shuttle driver... More 

Helpful?
5 Thank mayatime
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Receive cordial greetings from all the team working at Gran Bahia Principe El Portillo. We would like to thank you for bringing to our attention the comments about your stay in our hotel. We regret to hear that your perception about some aspects of our Resort were not positive, however be assured that your comments have been already... More 

Victoriaville, Quebec, Canada
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 15, 2013

- We were there beginning of February 2013 for 2 weeks for our first time and end of July 2013 for 1 week. We just loved this place. - We are experienced travelers, since 9 years now, having gone many places, many countries for vacation and this place is tough to beat for the price you pay. - Beach very... More 

Helpful?
8 Thank Boul
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate that you have chosen our Grand Bahia Principe El Portillo as your holiday destination. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. We really hope to consider coming back to this Caribbean paradise in the Dominican Republic and enjoy all our facilities and services.... More 

West Hempstead, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 15, 2013

First I would like to thank the staff all over the hotel, who were incredibly kind and accommodating which is why I chose this chain again. I stayed at Cayo LEVANTADO location in Feb. 2012, which I loved, however El Portillo was not the same quality. My first issue is that the hotel is incredibly hot and uncomfortable. There is... More 

Helpful?
5 Thank Roselee P
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate you have chosen our Grand Bahia Principe El Portillo for your first trip to the Dominican Republic. We appreciate the observations concerning the staff. We are sorry that we were not able to impress you with our services. We are inform about your issues to our general manager. We will take actions in order to... More 

Montreal, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 15, 2013

We are currently staying at El Portillo. Group of 6, 2 parents with 4 young adults (18-19 yrs old)in 3 rooms. Staying from August 12th to 18th. Rooms are OK, comfortable but not too big, good bathroom and small balcony. Very good aircon with ceiling fan. We are fortunate to be close to reception, pool and beach, in small villas.... More 

Helpful?
5 Thank louis M
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking the time to express your concerns regarding your recent stay at our Grand Bahia Principe El Portillo. I deeply regret to learn that we did not fully exceed your expectations. In Bahia Principe Hotels and Resorts we believe that only by listening carefully to the comments and suggestions of our guests we are able... More 

Chateauguay
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed August 15, 2013

After our first stay in 2004, my spouse and I returned to El Portillo from July 27th to August 10th and had a wonderful vacation. It is so nice to go to a resort where the beautiful nature is not destroyed by commercialisation, where the staff are extremely friendly, the hotel and surrounding grounds very clean & comfortable, the food... More 

Helpful?
7 Thank LouiseChateauguay
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We are greatly appreciating your comments. Our goal it is achieve maximum satisfaction of our guests. We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Bahia Principe Hotels & Resorts for your summer holidays in Samana Kisha Rodríguez Then Grand Bahia Principe El Portillo More 

Kitchener, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 14, 2013

This was one of best vacations my family had. We have been to other resorts through Mexico and Cuba and this is one belongs among few on the top of the list. We came with mind set on relaxation and fun on the beach and this place did not disappoint. Beach is breathtaking,very nice hotel grounds and food was fantastic.... More 

Helpful?
3 Thank Libor B
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take... More 

England
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 14, 2013

We have just spent 2 weeks at this hotel, with 2 teenagers, they said it was the best holiday they have had, they met loads of people and the staff were always very friendly and polite towards them. The food in the buffet was vast and there was definitely plenty for everyone, even the fussiest of eaters would be happy.... More 

Helpful?
6 Thank molokoloko
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is a real pleasure to us to get your comment. You can be sure that there is no biggest reward for us than to get a message like yours knowing you are really blissful with the product of our effort to do everything to make your wedding dream reality. We are glad that you have enjoyed your... More 

Cambridge, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 13, 2013

my family and I went from 25th july-8th august I would totally come back again as the place was agreeable to our expectations. the downer to this holiday was the service in the main restraint but apart from that it was lovely. you were greeted with a cocktail, non alcoholic and departed with a lovely song. there are 2 types... More 

Helpful?
5 Thank Jessica R
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking the time out to communicate the impressions of your vacation with our Tripadvisor community. We would like to think we are not a smaller hotel, we are a family hotel and we do everything possible to make feel our guests like part of this great family. In the name of... More 

Portsmouth, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 13, 2013

The service received from all the very friendly staff are what set this resort aside. From the moment we arrived when we were shown to our room, the staff at all levels from the cleaners, bar and restaurant staff, porters, and Amilcar and colleagues in the gold club could not do enough to make our stay as pleasant and comfortable... More 

Helpful?
2 Thank Wendy_Feb64
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Business Center with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: $128 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#7 Romantic Hotel in Las Terrenas
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