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Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
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5,736 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe El Portillo
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Showing 2,776: English reviews
Reviewed January 26, 2014

Grounds are beautiful and lush, beach is very nice and clean and can accommodate casual swimmers and also offers nice snorkelling. Public areas are extremelly well kept, food was exellent and best of all, the staff is outstanding? A special mention to our tour rep. Guy, the best I have had sice my first trip 8years ago. I highly recommend...

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Helpful?
5Thank MartinBA71
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking the time to communicate the impressions of your vacation with our Tripadvisor community. It is clear that our customers are the most important, naturally so are their comments. At the Gran Bahia Principe El Portillo we have a commitment to provide quality service beyond our guests’ expectations, and it is...

Munich, Germany
Reviewed January 26, 2014 via mobile

It was not a cheap two week vacation for us, paying (including flights from Germany) around 3700 euro for a golden club junior suite for my wife, 2 year old and I. However we come away with a good feeling of getting what we paid for. The location is fantastic, the layout excellent, range of food/drinks broad and service friendly....

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2Thank JSGrant
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all please receive greetings from the Grand Bahía Príncipe El Portillo. We are grateful for your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback. It is always a pleasure to receive comments from our guests; they will serve as an encouragement to all of...

Saint Jerome, Quebec
Reviewed January 26, 2014

My boyfriend and i came to the grand bahia principe el portillo on our agent recommendation. I had no expectations beside hopes that it would be ok. We were so impressed by this place. All employees were at all time smiling and always available to provide their best service. The beach is beautifull, as there are no other hotels beside,...

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4Thank ngirard
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for your awesome review! We are thrilled to hear you had such a great experience at the Grand Bahia Principe El Portillo. Our principal aim is to make your stay an unforgettable experience and we are proud to know that we achieved that aim. We appreciate your comments about the food, staff, beach and services which...

Toronto, Canada
Reviewed January 25, 2014

Great time, clean and excellent service. Do go to the a la carte restaurant, medierraeo el pescador, be sure to have the lobster (order it by 3pm at the customer service office)! Fantastic!!!! Serves two and you can still have a main course if you wish! The youth program wasn't the best organized, but our son still had a good...

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5Thank j d
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for taking your time to write this nice review about our hotel! We are really glad to see that you have enjoyed every minute with us, we work hard to succeed our guest needs and we are so happy to see that we did it with you and you have a memorable holiday with...

Plymouth, United Kingdom
Reviewed January 24, 2014

Stayed here with some friends for two weeks in early Jan 2014, firsdt time in DR for all of us. This resort caters mainly for couples and families, with lots to do to keep all ages entertained. It isn't a particularly late night resort - there is a club open until 2am, but it's not heavily promoted within the resort....

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5Thank Rollcage
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for your review about Gran Bahia Principe El Portillo. We are very proud to have guests like you who know so well our All Inclusive quality service and recommend it to your friends and all the TripAdvisor users. The entire Grand Bahía Principe El Portillo Team is very glad to hear that you enjoyed your stay...

Reviewed January 23, 2014

This resort is something special. My two friends and I stayed from the 8th - 22nd January. It is very difficult to find a fault with the resort. The hotel is modern and offers many areas to eat and relax. Obviously being an all inclusive resort you have 24 hours food and drink. Even the most picky of people would...

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12Thank Scottbotuk
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guests, We are very happy to hear that you have found Grand Bahia Principe El Portillo a wonderful hotel and that the assigned rooms were suitable for you and your friends. Thank you for your review about the hotel. Your experience is especially valuable for us, as you can give us feedback along the time. We work every day...

Brampton, Canada
Reviewed January 23, 2014

Date: Jan 5-12 2014 Tour Company: Air Canada Vacations Accommodations: Junior suite - with Privileges Transfer-Check in: The transfer to the hotel is 45min from El Carey International Airport and the check-in was done on the bus with us filling out the form and receiving our wrist band. Once arrived at the resort we were greeted by some dancers and...

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Helpful?
4Thank Andrea W
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about of our facilities and our beautiful beach. Comments like that you send us, are what motivate us as a team every day to improve the...

Toronto, Ontario, Canada
Reviewed January 22, 2014

My husband and I went to El Portillo on recommendations by some friends. Let me start by saying the resort was beautiful and the staff we encountered was great. The beach was great however unless you up early and put your towel on the chairs, you were not able to get one under the straw umbrellas. These people would sometimes...

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Helpful?
4Thank Rose C
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Rose, Thank you for taking the time to post a review of your stay in our hotel. We appreciate your comment and value your opinion for the overall betterment of our hospitality. We appreciate the observations, Please let this not be a motive to not stay with us in the future as I can assure you that we continuously...

Bowmanville, Canada
Reviewed January 22, 2014

Second time here, just as good as the first. One of the best beaches that you can find. People are very friendly and resort is so clean and tidy. Food is delicious and plentiful. We enjoy snorkeling and this is one of the best places we have been to, to do that, right out in front of your resort. We...

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2Thank carib008
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your nice words about your recent stay at Gran Bahía Príncipe El Portillo. We are really glad that you have enjoyed our hotel and beach. We hope to welcome you back again next time to make your holiday once again a memorable vacation!!! Kindest regards, Enjoy an all-inclusive holiday as a couple with...

Bath Ontario
Reviewed January 22, 2014

Stayed at the hotel week of Jan.5-12 2014,in villa16. Our room was nice and close to the lobby,which is great if you have forgotten something. Check in was hassle free,the bus ride in from the airport is only 45 minutes with the new road,don`t let the tour books turn you off by saying it is 90 minutes from airport. We...

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Helpful?
3Thank MikeyinBathOntario
Customer Servic... B, Jefe Calidad y Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your nice words about your recent stay at Grand Baha Principe El Portillo. We are really glad that you have enjoyed our hotel, staff and beach. Our team is so happy to read all your nice comments about them and about their work. We are looking forward to welcome you again to our...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: $133 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#3 Spa Hotel in Las Terrenas
#3 On the Beach Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travelers have asked, with answers from Grand Bahia Principe El Portillo staff and other travelers.
863 questions
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“if you can handle 3 flights of stairs a top floor room might be preferable so you dont hear heavy walkers above”
915edeld, 1 week ago | Read review
“I preferred the room from 1 to 10 for location.”
sk8pro, 1 week ago | Read review
“rooms in building 3,5,7,13,14,15”
Amiralouise, 3 weeks ago | Read review
“not first floor”
florianrad, 3 weeks ago | Read review
“Upper floors for more sun, view. Block 8 was perfectly located.”
csylvain, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question