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Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
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5,578 Reviews from our TripAdvisor Community

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Showing 2,695: English reviews
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toronto
Reviewed yesterday NEW

First of all, the drive from and back to the airport was fabulous, amazing views, mountains and beautiful vegetation everywhere. I normally just tolerate the drive to the resort but I enjoyed this transfer so much. The resort is very pretty and yet elegant, loved the open air concept in all the additional places to the lobby, restaurants, seating areas....

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2Thank gogitoronto
Montreal, Canada
Reviewed 2 days ago NEW

It was our first vacation in the DR and we have a lot of experience travelling in the Caribbean and Mexico. We booked the superior suite and found it very nice. We were on the 3rd floor of building 27. Unfortunately my brother in law and wife were booked into the ground floor and the street noise was too much....

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3Thank peter d
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all please receive greetings from the Grand Bahía Príncipe El Portillo; we would like to thank you for trusting in Grand Bahia Principe Hotels & Resorts and for choosing us to spend your holidays. We really appreciate that you have taken the time to give us your feedback on Trip Advisor as your comments are valuable...

Reviewed 3 days ago NEW

Love the resort but the room which we paid extra for junior suite needed updating. The sliding door had been jimmied so couldn't be locked. Dead bolt on door just kept turning and couldn't secure hallway door. Only had a chain to lock and if needed emergency exit would need to find something to push in knob at end of...

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Helpful?
1Thank bonniel906
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking you time to write us your comments about your stay in our hotel. For Grand Bahia Principe El Portillo all comments and suggestions are very important, because our guests are the best supervisor we have. We hope to have the pleasure of welcoming you again at Grand Bahia Principe El...

Whitby, Canada
Reviewed 4 days ago NEW

Great vacation x 10 days Feb 11-21/17. We had rain 1st 2 days but then excellent weather. Great walking beach-best views ever. Food was good. Staff are what make this resort. Best bar tender - our man Primo Franko at relax pool-great guy. Beach buffet was excellent- kudos to Margaret, Susan, Luis and Ronnie for great service even though often...

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Helpful?
5Thank Shirley M
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services. We are very proud to have received your excellent comments regarding...

Halifax, Canada
Reviewed 5 days ago NEW

My husband and I just returned from a week at the GBP El Portillo. We Really enjoyed this resort. It is very clean and under constant maintenance. Service was great, our room was central and on the second floor. The Buffet food was very good; we were very pleased with the many eating areas, (inside, outside and the large quiet...

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Helpful?
3Thank birderbaby
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all we want to thank you for the comments we did get through our community of Tripadvisor. As a company dedicated to the total satisfaction of our guests, we provide the most value to your opinion, in order to remain in a line of constant improvement. Our goal is not only to satisfy guests' needs, but...

Brampton, Canada
Reviewed 6 days ago NEW

My boyfriend and I stayed at this resort last year. Even though this is a late review, I know nothing has changed with this resort because this was my 3rd time going and I had a lovely time again and again with each visit! The last time that we went, it seemed to be a bad time of the year...

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8Thank beachgirl2693
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guests, Thank you for your review about the hotel. Your experience is especially valuable for us, as you can give us feedback along the time. We are very happy to hear that you have enjoyed our hotel for three times and We hope to welcome you again at Grand Bahia Principe El Portillo. Bahia Principe Hotels & Resorts, your...

Nova Scotia, Canada
Reviewed 6 days ago NEWvia mobile

We visited this resort Feb 12th to 19th; two couples in our late thirties. We travelled with Air Canada Vacations, and had superior junior suites in building 27. The resort was great, very clean. However, it did get a bit boring by the end of the week. Everything shuts down at 11pm, except the disco which is very small and...

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3Thank wfkesben
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear guests, Receive cordial greetings from all the team working at Gran Bahia Principe El Portillo. We would like to thank you for bringing to our attention the comments about your stay in our hotel. We appreciate your positive comments about the cleanliness of the resort, the nice room, the quality of the food and the wonderful beach. We regret...

A TripAdvisor Member
1 review
3 helpful votes
Reviewed 6 days ago NEWvia mobile

Let me start by saying that we really did a lot of digging on the Web Re this spot and all the reviews were great. However, there was never any mention of rain. Which, to our dismay, was misleading. We landed on Tues aft and it rained all day. We got to our resort and the umbrella in the closet...

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3Thank A TripAdvisor Member
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guests, First of all thank you very much for staying in the Grand Bahia Principe El Portillo and taking the time to write your impressions and suggestions to improve the service we are offering. The comments and suggestions we receive from our guests are very important to maintain the quality and service in our hotel. You can rest assure...

Reviewed 6 days ago NEW

We returned last night from two stellar weeks at this property . Having been all over the Caribbean , and tropical islands. we were reluctant to go back to the D.R. after a less than wonderful experience last time. However, our travel agent suggested Samana since it is a road less travelled, and not full of chain hotels . We...

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6Thank edgwareroad
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all, we would like to thank you very much for taking your time and giving us this detailed comment about your stay in Bahia Principe. We are glad to listen that you enjoy your time with us. I will transmit your opinion to our staff encouraging them to follow that behavior. We would be very happy...

Westchester, NY
Reviewed 1 week ago

Our rooms were fantastic the cleaning service was by far the best I've experienced the food was good not fantastic but good. I liked their local fare best and the italian restaurant was very very yum and the food just kept coming out and the service there was incredible. sometimes hard to find seating at buffet in the morning for...

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4Thank TheThreeGracies
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking the time out to communicate the impressions of your vacation with our Tripadvisor community. We would like to think we are not a smaller hotel, we are a family hotel and we do everything possible to make feel our guests like part of this great family. In the name of...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: $140 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travelers have asked, with answers from Grand Bahia Principe El Portillo staff and other travelers.
797 questions
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not building 27”
 of 5 bubbles 955peterd, 2 days ago | Read review
“Have stayed in Villa 27 and 23 - both are great.”
 of 5 bubbles 753shirleym, 4 days ago | Read review
“Second floor in central building 18”
 of 5 bubbles birderbaby, 5 days ago | Read review
“rooms near the piano bar are subject to loud music every night til 10”
 of 5 bubbles edgwareroad, 6 days ago | Read review
“Book early to request a room near the beach. Request a first floor room if stairs are a problem.”
 of 5 bubbles fhaight, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question