Bahia Principe Grand El Portillo
Crta. Las Terrenas El Limon Km 4, Las Terrenas 32000 Dominican Republic
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About
#65 of 93 all-inclusives in Dominican Republic
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.3
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (24h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Hot tub
Pool / beach towels
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English, French, Spanish
Location
Crta. Las Terrenas El Limon Km 4, Las Terrenas 32000 Dominican Republic
Bahia Principe Grand El Portillo
Getting there
Samaná El Catey International
16.2 mi•
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Rental Cars
142 Restaurants
within 5 miles
8041Reviews1724Q+A100Room tips
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The resort is very big, lots of buildings, a large swimming pool and has a nice beach with clear water. The property is very clean and staff are extremely friendly and helpful. The resort is family friendly but there were way too many families with toddlers and little children. The rooms are fairly large but everything is dated, including furniture, mattresses, lumpy pillows and grey towels. Room cleaning also leaves much to be desired. The food in some restaurants and especially at the buffet is VERY salty and they don't change the menu. They blust loud music throughout the day and even in the evening, the music stops only at MIDNIGHT.
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Review collected in partnership with RCI
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favorite
It's a beautiful resort. I highly recommend this place to anyone, from young to old. The ocean is calm and shallow, perfect for a toddler. Lots of lounges, however people reserve them early and sometimes show up by noon. We never had a problem finding an empty lounge though. Beautiful flora and fauna. It's not a huge resort, everything is in relatively short distance. I was however attacked by sand flies sitting on the sand one day and had many bites. My partner suffered from mosquitos. Definitely need a bug repellent and after bite cream. Food is plentiful. I liked beach restaurant since it wasn't busy or nosy, but very calm and relaxing, and a vegetarian paradise. I only wish they had an ice cream there. Italian restaurant was great, the rest didn't have much vegetarian options so we didn't bother to try them. Night snack is at the buffet starts at 11 pm until 7 am I believe. A sports bar is a great addition, it has a coffee machine with hot chocolate and moccachino. I want to add-if they specify whether soups are meat or no meat based, it would be very helpful. All staff is friendly and helpful no matter what language you speak. Buffets service is super slow though, whether the buffet is full or empty. It's true, you often have to get water, napkins, utensils yourself. We were in villa 16, very close to lobby and buffet. With numbers increasing, it's further from the lobby, such as 26- 27 are the furthest, not convenient if you have small kids. But it's closer to aquapark. The room was fine, everything in working condition, AC at optimal temperature. Aquapark is great, however the slides have top layer came off and sticking out, not sure if it's safe. Probably they wouldn't pass the safety control in Canada. It can scratch the skin, hopefully there is no rust there. We had an intermittent internet in the room, enough to receive emails, not enough for a video call. The weekend was very busy because of locals. We generally were satisfied with kids club but we weren't able to participate in activities because there was no room at the kids table, and all in Spanish. Mini disco is way too loud for small kids. Entertainment during the day was very good. Shops on the resort are very good although pricey. We got a birthday cake and it well worth it. I have stayed at another Bahia in Punta Cana, and this resort is way better. I'm looking forward to return. …
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Online Reputation, Otros at Bahia Principe Grand El Portillo
Responded Oct 16, 2023
Dear Guest, First of all, we would like to thank you for your preference in choosing our Gran Bahia Principe El Portillo for your vacation, as well as for letting us know about your recent experience. Portillo for your vacation, as well as for letting us know about your recent experience. At the Gran Bahia Principe El Portillo we are committed to providing quality service beyond our guests' expectations, and it is a real pleasure for us to know that we have achieved our goal. This certainly reinforces our philosophy of striving for the highest level of service excellence. Please do not hesitate to contact us at info.elportillo@ bahia-principe.com. Best regards, Nathaniel Verneaux Guest Relations Department -Bahia Principe Grand El Portillo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where do I start! We just returned from El Portillo, have to say the worst two weeks of my life,after the second day we wanted to leave. The room washroom smelled sour the whole time we were there our bed sheets were never changed , hardly any hot shower water,food repetitive and no decent drinks,every drink is at an upgraded price! Staff unfriendly!
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Date of stay: November 2023
Location
Cleanliness
Service
Room Tip: Ground floor room NO ELEVATORS!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nathaniel Verneaux, Otros at Bahia Principe Grand El Portillo
Responded 5 days ago
Dear Guest, I am truly sorry to hear about your disappointing experience at El Portillo. We sincerely apologize for any inconvenience and discomfort you may have encountered during your stay. Your feedback is valuable to us as it helps us identify areas for improvement. Please allow me to address some of the concerns you've raised: **Room Conditions:** We apologize for the unpleasant smell in your room's washroom. We will investigate this issue and take corrective measures to ensure that such problems are addressed promptly in the future. Additionally, we regret that your bed sheets were not changed as per your expectations. Our housekeeping team will be reminded of the importance of regular sheet changes. **Hot Shower Water:** We understand the importance of hot water, and we apologize for any inconvenience you faced. We will investigate the water heating system to ensure that it is functioning properly and that our guests have a comfortable experience. **Food Quality and Variety:** We're sorry to hear that you found the food repetitive. We will review our menu offerings and make necessary adjustments to provide a more diverse and satisfying dining experience for our guests. **Drinks and Pricing:** We apologize for any confusion regarding drink pricing. We will review our pricing policies and communication to ensure transparency for our guests. **Staff Friendliness:** It is disheartening to hear that our staff did not meet your expectations in terms of friendliness. We will address this with our team and provide additional training to ensure a more welcoming and positive atmosphere for our guests. We genuinely appreciate your feedback, as it highlights areas where we can improve our services. If there's anything specific you would like us to address or if you have further details to share, please feel free to reach out. We hope you would consider giving us another chance in the future to provide you with a more positive and enjoyable experience. Sincerely, Nathaniel Verneaux Guest Relations Department - Bahia Principe Grand El Portillo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What potential! The beach is amazing and the main pool area is great. Rooms are good and all close to main area and beach. Just need to get more help and add a bar! Only one bar open at night and it gets slammed! All workers are working hard but cannot keep up. Add a lobby bar ASAP! Also add help in the main buffet. Staff has to do it all from setting to serving to cleaning tables. To many tables and to busy. Service was lacking at times. Not the servers fault! More attention to service and a solid 9/10!
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Service needs work but food, beach, pool and rooms great! Hopefully management will get more...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation, Other at Bahia Principe Grand El Portillo
Responded 3 weeks ago
Dear Guest, First of all we would like to thank you for the comments you sent us through our Tripadvisor community. As a company oriented to the total satisfaction of our guests, we give the maximum value to your opinion, in order to keep us in a line of constant improvement. Our goal is not only to satisfy our guests' needs, but also to exceed their expectations and anticipate their wishes. That is why we are extremely proud and satisfied to have left you with a pleasant memory. We are sorry for any inconvenience during your stay, keep in mind that your comments help us to improve the quality of the service we offer and we are a company that has the joy and drive to bring continuous improvement to ensure a quality service and human commitment, Kind regards from our little tropical paradise. Nathaniel Verneaux Guest Relations Department - Bahia Principe Grand El Portillo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Food was amazing, beaches are breathtaking. Enough lounge chairs for everyone. Staff was incredible. I stayed in a room that was not yet renovated and the bathroom really needs to be redone ; we were offered a room on the third floor but declined because of health issues. We were only there for a week not nearly long enough. Beds were comfortable. Patio was private. And we were lucky enough to have spectacular weather every single day .
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Online Reputation, Other at Bahia Principe Grand El Portillo
Responded 3 weeks ago
Dear Ms. Brenda, First of all, please allow us to inform you that your opinion has a great value for us, therefore we are very proud and happy to have left in your memory a pleasant stay. In addition, we would like to thank you for taking the time to share your vacation impressions with the Trip Advisor community. We sincerely appreciate the positive comments about some of our facilities and services. We also appreciate your comments regarding our staff, we know that it is only through their effort and dedication that we can achieve our goal: ``the complete satisfaction of our guests.'' We look forward to welcoming you again at Gran Bahia Principe el Portillo and thank you personally. Please feel free to contact us at the following email address: info.elportillo@bahiaprincipe.com With our best wishes, Nathaniel Verneaux Guest Relations Department - Bahia Principe Grand El Portillo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just returned from the El Portillo resort, where 12 days11 nights. This is our 4th visit to this place, and it made us disappointed. We are the Privilage club members. You just wave out a lot of nice thinks which were before. like bathrobe and slippers, the little liker bottles and all stuff in the fridge, the little chocolate at the bed before go to slip. This is very important things, its small, but you feel so nice that enjoyed grate Privilage service. Even cocktail straws in the bars wasn't. What happened now? You did not cut the membership fee, didn't you? So what the Privilage to be Privilege club member? Ala Carte, but regular guests get it too. The special beach locations with some not so perfect service? The beach location for the Privilage members was, larger before, and they had a special bar. You cut this too. What left 20% off for tours (we visited most of them, and 20% off in the hotel shop? This is formal stuff, but the stuff what can a member feel and enjoy, because he/she is a member- you waved out. As I say we liked this resort, the beach, the restaurant (which now is much smaller, but guests are much more which makes lines to go to buffet. you have to sit some where the girl point you. Otherwise wait long time. The buffet is packed all the time. Before there was a nice bar where the nice saksofon player had a perfect show, was so nice atmosphere some little shows beside...was great.. So just to let you know it became not so nice as was before, from our point of view. Best regards.…
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nathaniel Verneaux, Otros at Bahia Principe Grand El Portillo
Responded 4 weeks ago
Estimada huesped, Reciba un cordial saludo de parte de todo el equipo humano que forma parte de Bahía Príncipe Grand El Portillo. Muchas gracias por sus comentarios. Nos alegra saber que disfrutó de su estancia en nuestras instalaciones. Acepte nuestras más sinceras disculpas por cualquier inconveniente vivido durante su estancia en nuestras instalaciones. Esperamos volver a darle la bienvenida en nuestras instalaciones muy pronto. Cordialmente, Nathaniel Verneaux Guest Relations Department - Bahía Principe Grand El Portillo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst customer services I ever had in all inclusive hotel. Getting a drink at the buffet is like waiting the bus tat never come. Getting a drink during the evening after s like waiting the en of the world. Not enough staff during the day shift end during the evening shift. Do not care about giving tips but you wait long until you get what you want. First time and last time.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nathaniel Verneaux, Otros at Bahia Principe Grand El Portillo
Responded 4 weeks ago
Dear guest, Receive a cordial greeting from the entire team that is part of Bahia Principe Grand El Portillo. Thank you very much for your comments. We regret not having met your expectations. Please accept our sincere apologies for any inconvenience experienced during your stay in our facilities. Yours sincerely Nathaniel Verneaux Guest Relations Department - Bahía Principe Grand El Portillo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has the worst service we ever had and we travel 2 times a year since 2008. At the buffet, we have to go get our water by yourself because nobody comes to ask you if you want something. At the bar : if you want to drink only 5 drinks in your entire day, maybe you will be fine. It takes forever to get a drink at the pool and beach bar and the Republicain always always get their drinks before you even if you were there 15 mins before. There’s always always something missing for the drinks: no champagne, no clamato for bloody cesar, no limonade for margaritas, no tonic for gin tonic… so you always ended with beer. I didn’t pay this price to drink only beer. It’s very very frustrating after 7 days like this. We are here for another 4 days and since the locals come in today, not sure the last days will be better. The service at à la carte restaurant is not better. The beach and water are beautiful. Rooms are ok. The buffet is always always the same, even if they say that the theme is italian or spanish. Always the same thing every night. So if you don’t drink, I guess everything will be ok for you 😊 We will never come back because of the poor services. The Bahia Principe hotels are not the 5 stars they used to be anymore. It’s not worth the price we pay. Disapointed. …
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation, Other at Bahia Principe Grand El Portillo
Responded Oct 24, 2023
Dear Guest, Thank you for letting us know your comments in our Tripadvisor community about your experience at our hotel. At Bahia Principe Grand El Portillo, we take the utmost interest in our guests' opinions, both positive and negative. We are very sorry that you did not enjoy your vacation as you had hoped, and the fact that we did not meet your expectations regarding some of our facilities and services. Please note that your comments have been taken into great consideration and have been forwarded to the hotel management, as well as to the rest of the departments involved in order to take the appropriate measures to avoid this type of inconvenience. We express our sincere apologies for the inconvenience you have had to deal with. Best regards, Nathaniel Verneaux Guest Relations Department - Bahia Principe Grand El Portillo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you want to shower with hot water, don’t come here. The restaurants are crap. Service is horrible. They don’t change your bed sheets. The rooms are in disrepair. The mattress was hard as a rock. I’m leaving tomorrow and rest assured will never set foot in this place again.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Seriously, stay away. It’s a run down 2 star hotel. The lobby is beautiful, but don’t be fooled....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation, Other at Bahia Principe Grand El Portillo
Responded Oct 24, 2023
Dear Guest, Thank you for letting us know your comments in our Tripadvisor community about your experience at our hotel. At Bahia Principe Grand El Portillo, we take the utmost interest in our guests' opinions, both positive and negative. We are very sorry that you did not enjoy your vacation as you had hoped, and the fact that we did not meet your expectations regarding some of our facilities and services. Please note that your comments have been taken into great consideration and have been forwarded to the hotel management, as well as to the rest of the departments involved in order to take the appropriate measures to avoid this type of inconvenience. We express our sincere apologies for the inconvenience you have had to deal with. Best regards, Nathaniel Verneaux Guest Relations Department - Bahia Principe Grand El Portillo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In its entirety, the hotel is ok. I write this review while still a guest at the hotel, villa 26. Never truer words written; the difference is in the small details. At a high level; Day 1: The check-in experience was an absolute circus. Took well over an hour standing in line with 40 other people, sweat dripping off our bodies - (worth noting that we had already checked in online - we only needed cards to our assigned room) Our room wasn't made when we arrived, so back to front desk to sort it out. Thankfully, this time Victor who is efficient and charismatic, broad smile and cheerful (bless him) took care of finding a different room, which looked to be better than the first. So thank you Victor!! In the confusion, frustration and back-and- forth of the check-in process, I set my sunglasses down and ultimately they were stolen which set the tone for our first day - however this is completely my fault. The other person who deserves a shout out is Jose from the Limon Buffet Restaurant. We met Jose today for the first time as he had been off since our arrival. I observed Jose work the room and interact with his colleagues, he is well liked and obviously well respected. He saw to the needs and wants of guests with sharp observation, has a friendly and warm approach and has made a massive difference in the level of service compared to our days 1 through 3. Jose deserves a raise and/ or a promotion! Honestly, all the staff at the hotel are very polite and very friendly. Come for the beach, you won't be sorry. I will conclude my review at the end of our stay, but really wanted to give credit to these two super team members at the El Portillo. …
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Date of stay: October 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Yodalys Antúnez, Guest Services / Front Office at Bahia Principe Grand El Portillo
Responded Oct 10, 2023
Dear Mrs. Couture, Thank you very much for taking the time to express your opinion about your recent stay at our Bahia Principe Grand El Portillo. We regret to read that in some respects we have not been able to achieve your 100% satisfaction and we offer you our most sincere apologies for any inconvenience caused at the time of your arrival. We would also like to invite you to pass by our Guest Relations department should you require any assistance, as we will be happy to help you. We would also like to take this opportunity to thank you for appreciating the work and hard work of our staff, especially Victor and Jose. We will gladly pass on your comments. We remain always at your disposal. Best regards, Yodalys Antúnez Guest Relations - Bahia Principe Grand El Portillo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Las Terrenas area.
PRICE RANGE
$167 - $303 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe el portillo hotel las terrenas, el portillo beach resort
FORMERLY KNOWN AS
El Portillo Beach Resort
LOCATION
CaribbeanDominican RepublicSamana ProvinceLas Terrenas
NUMBER OF ROOMS
606
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Claim Your ListingBAHIA PRINCIPE GRAND EL PORTILLO - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Las Terrenas, Dominican Republic)
Frequently Asked Questions about Bahia Principe Grand El Portillo
Which popular attractions are close to Bahia Principe Grand El Portillo?
Nearby attractions include Playa El Portillo (2.4 miles), Playa Las Ballenas (3.9 miles), and Playa Punta Popy (2.2 miles).
What are some of the property amenities at Bahia Principe Grand El Portillo?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Bahia Principe Grand El Portillo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Grand El Portillo?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Bahia Principe Grand El Portillo?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Grand El Portillo?
Conveniently located restaurants include L' Industrie Pizzeria LT, Empanadas y Mas, and El Dieciocho Las Terrenas.
Are there opportunities to exercise at Bahia Principe Grand El Portillo?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Bahia Principe Grand El Portillo have airport transportation?
Yes, Bahia Principe Grand El Portillo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Grand El Portillo?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Grand El Portillo offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bahia Principe Grand El Portillo?
The staff speaks multiple languages, including English, Spanish, and French.