We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pestana Grand Premium Ocean Resort

2,032 reviews
Save
Traveler (1209)
Room & Suite (446)
Pool & Beach (209)
Overview
  • Excellent66%
  • Very good26%
  • Average6%
  • Poor1%
  • Terrible1%
Travelers talk about
“sea view”(164 reviews)
“courtesy bus”(101 reviews)
“lovely hotel”(115 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Reviews (2,032)Write a Review
There are newer reviews for Pestana Grand Premium Ocean Resort
See the most recent reviews
Filter reviews
1,637 results
Traveler rating
1,102
419
86
22
8
Traveler type
Time of year
LanguageEnglish
More languages
1,102
419
86
22
8
Show reviews that mention
All reviewssea viewcourtesy buslovely hotelindoor poolglass of madeira winefree bus into funchalforum shopping centrehappy hourlocal restaurantsfive star hotelrelaxing holidaytea and coffeepool towelsevening entertainmenttime sharebeautiful islandplenty of choice
FilterEnglish
Updating list...
451 - 455 of 1,637 reviews
Reviewed March 29, 2016

From the moment we arrived we were looked after wonderfully. The staff on reception down to the wonderful staff who cleaned our room were happy, helpful and always will to lend a hand, with one minor accept ion. The bartender who made our cocktails could...More

1  Thank jemsmith1960
Response from Alberto_Reynolds, Manager at Pestana Grand Premium Ocean ResortResponded April 3, 2016

Dear jemsmith1960, Thank you so much for choosing us, over so many other Hotels in this Island. We are very proud for the positive feedback sent in regards to the service provided from the team and will make sure, this feedback reach them. We are...More

Reviewed March 28, 2016

Wonderful week at the Pestana Grand Hotel Funchal My wife and I have just returned from a weeks holiday at the Pestana Grand Funchal. This was our first visit to Madeira and we were pleasantly surprised by the spectacular beauty of the island, friendlyness of...More

2  Thank Dickson H
Response from Alberto_Reynolds, Manager at Pestana Grand Premium Ocean ResortResponded April 3, 2016

Dear Dickson H, Thank you so much for staying at the Pestana Grand on your first visit to Madeira. We are happy to have corresponded to your expectations and to learn that, the upgrade you have made to one of our suites did made an...More

Reviewed March 25, 2016

Very friendly Staff and world class Breakfast Buffet. Average Eequipment for 5 Star's, but everything was very clean. Free shuttle to Funchal Downtown. Very nice outdoor pool. The spa should be renew. It was a very pleasant stay!!!More

5  Thank Philipp R
Response from Alberto_Reynolds, Manager at Pestana Grand Premium Ocean ResortResponded March 27, 2016

Dear Philipp R, Thank you very much for choosing us as your Hotel in Madeira. We are happy to read that you had a most pleasant stay and will do our best to keep up with the offer at breakfast. With kind regards and looking...More

Reviewed March 23, 2016

Listen up folks not only is this a very good hotel it is also in a wonderful position. We had a sea view room which was quite large in the room is a queen size bed, a fridge, a free safe and a kettle so...More

5  Thank George Alan B
Response from Alberto_Reynolds, Manager at Pestana Grand Premium Ocean ResortResponded March 27, 2016

Dear Alan B, Thank you so much for your feedback and for choosing the Pestana Grand this time. We are happy that we have corresponded to your expectations and that, the facilities and services offered were appreciated. We hope you have had a safe flight...More

Reviewed March 23, 2016

This is an excellent hotel but it is the extra small touches that make a holiday. It was my daughter's birthday; a bottle of bubbly was put in her room and a flower from housekeeping. I bought a mug for my husband's early morning tea...More

4  Thank Virginia K
Response from Alberto_Reynolds, Manager at Pestana Grand Premium Ocean ResortResponded March 27, 2016

Dear Virginia K, Thank you so much for choosing us over so many other Hotels in Madeira. A birthday is never forgotten at the Pestana Grand and we hope that, your daughter celebrates it for many years. We would like to thank for your loyalty...More

View more reviews
PreviousNext
18990919293328
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Spa
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$109 - $187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$109 - $187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (1209)
Room & Suite (446)
Pool & Beach (209)
Dining (134)
Amenities (72)
Family and Play Areas (1)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
febe3
February 21, 2018|
Answer
Response from ering739 |
I have not stayed in the hotel but we had a browse in the Summer. It is a stunning hotel in a lovely location. Do not know about the sunbeds situation although I have never experienced any problem with sunbeds in any the... More
0
Votes
poocherina
February 10, 2018|
AnswerShow all 3 answers
Response from Alex S | Reviewed this property |
Hello there , I'm sorry I don't know , I wasn't in vacation club . Fyi , I always take a por table dvd player with me on hols , Amazon got them think I paid £60 .. Enjoy your hols if your booked .. Im going mid November woo... More
0
Votes
PuddingLady
February 7, 2018|
AnswerShow all 8 answers
Response from Jane H | Reviewed this property |
Facing Funchal from the sea, on the right, at the end of the seafront promenade, you'll find a small orange castle. Right outside its doors, there is a great little restaurant bar - can't recall its name. If you're lucky... More
0
Votes
PreviousNext
12345645
Room Tips
"Get a sea view"
Read review
"We had room 1046 with lovely views and on the ground floor. TRIPADVISOR?..., we are unable to leave ratings..."
Read review
"Get a sea view room for stunning views out to sea."
Read review
"hotel is direkt at sea front so all sea view rooms are perfekt"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing