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Pestana Grand Premium Ocean Resort

Traveler (1622)
Room & Suite (516)
Pool & Beach (251)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Pestana Grand is one of the best and most prestigious 5-start hotels in Funchal, Madeira and sits upon the Ponta da Cruz cliff with a view of the oceans and Cabo Girao. It is only 30 minutes on foot from Formosa beach and has direct access to Promenade do Lido, the famous promenade in Madeira. Surrounded by magnificent gardens is the island's largest outdoor saltwater swimming pool with views of the sea. The hotel has a spa, with a Jacuzzi, sauna, gym, Turkish bath and even a panoramic indoor swimming pool, in addition to massages and/or spa treatments. For dining, guests can enjoy four restaurants and two bars. If you bring your family, the little ones can play in the lounge or the garden with a game zone. There is a free private car park (subject to availability). All rooms are spacious and bright, include Wi-Fi and have private balconies.
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Property amenities
Pool
Free parking
Restaurant
Room service
Fitness Center with Gym / Workout Room
Spa
Bar/Lounge
Free Internet
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View

Location

Full view
75Somewhat walkable
Grade: 75 out of 100
34Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
Rua Ponta da Cruz, 23 São Martinho, Sao Martinho, Funchal, Madeira 9000-103 Portugal
Name/address in local language
Getting there
Madeira Airport11 mi
Porto Santo Airport46 mi
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2,588Reviews
179Q+A
100Room tips
Traveler rating
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  • 16
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Popular mentions
The hotel is excellent and in a good location With really good restaurants within walking. Checking was great and we got a beautiful room The hotel staff work really hard to make your holiday relaxing. Breakfast was great and really fresh. Thanks to all the staff and keep up
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Review collected in partnership with Pestana Hotel Group
We stayed here 10th-17th June lovely hotel, beautiful views , good food , staff extremely helpful with a particular mention to Braulio the newly appointed bar manager who was excellent and very friendly. Slightly out of Funchal town centre but there is a shuttle bus that runs
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Response from Eric S, Manager at Pestana Grand Premium Ocean Resort
Responded yesterday
Dear Elaine2634, Thank you very much for your review and for choosing our hotel for your holidays in Madeira. it is gratifying to hear that you’ve had an enjoyable holiday with us and found our facilities to your liking. Thank you especially for your kind words on our staff, your feedback is an important source of motivation for all of us. It is wonderful that you found our shuttle service helpful and you enjoyed our food. Although it is regretful that we were not able to meet your expectations regarding the evening entertainment and we would like present our apologies for it, as our main objective is provide our guests with a memorable stay. Should you consider returning to our beautiful island, we will be happy to welcome you back in Lti Pestana Grand! Until then, please receive our kindest regards. Yours sincerely, The Management
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very good hotel, good food excellent staff. Out of Funchal town centre but a very pleasant promenade walk takes you halfway to town.For those who do not like walking there is a regular courtesy bus service
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Review collected in partnership with Pestana Hotel Group
Response from Eric S, Manager at Pestana Grand Premium Ocean Resort
Responded 3 days ago
Dear Mrs. Allen W, Thank you very much for your feedback and preference! It makes us happy to learn that you particularly enjoyed our food and that you were pleased with our service. Many thanks also for your mention of our staff team, we are sure all will be very grateful for your acknowledgement and recognition of their hard work! It would be our pleasure to welcome you back in our resort in a future visit to Madeira. Until then, please receive our warmest regards. Yours sincerely, The Management
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Very nice hotel but definitely not 5 star. Room was lovely and caught the late afternoon sun but although the room was well stocked with tea bags, coffee etc there was no milk either on the hospitality tray or in the fridge and we had to ask each time we needed some.
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Review collected in partnership with Pestana Hotel Group
Response from Eric S, Manager at Pestana Grand Premium Ocean Resort
Responded 3 days ago
Dear shirleyaboard, We would firstly like to thank you for choosing our hotel for your holidays in Madeira and for taking the time to share your experience with us. We consider your observations to be an important source of information that we pay very close attention to in order to improve the quality of our offer and service. We appreciate your feedback and present our most sincere apologies for not meeting your expectations. In regards to the milk in the rooms, we regret not having informed you that is provide only upon request since it has a very short expiry date. Again, we sincerely apologize for not having provided a memorable stay with us. We sincerely hope that you may consider giving Lti Pestana Grand another chance in a future visit to our beautiful island. Yours sincerely, The Management
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I have been stayed at Madeira numerous times and have stayed at 5 different hotels, this one was the worst of them all. I am not saying it was a bad hotel, however how it can be a 5 star is beyond me. Unfortunately I am not allowed to name the other hotels on this review but
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Response from Eric S, Manager at Pestana Grand Premium Ocean Resort
Responded 3 days ago
Dear braveheartscot, Thank you very much for choosing our hotel for your holidays in Madeira and for taking the time to share your feedback with us. Regarding your remarks and criticisms, we appreciate your feedback and would like to apologize for not meeting your expectations; they will be discussed with the departments in charge in order to be able to provide a better experience to our future guests. We also appreciate the kind words about our staff and will make sure to pass it on to our team, as your feedback is our main source of motivation to keep doing what we do best.Again, we apologize for any inconvenience that they may have caused to you and your stay with us. We sincerely hope that you decide to return to Madeira and that you may consider staying once again at Lti Pestana Grand. Until then, please receive our warmest regards. Yours sincerely, The Management
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PRICE RANGE
$94 - $188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana grand funchalhotel pestana grandpestana grand hotelpestana grand madeira
FORMERLY KNOWN AS
Pestana Grand
LOCATION
PortugalMadeira IslandsMadeiraFunchalSao Martinho
NUMBER OF ROOMS
177
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