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Macdonald Berystede Hotel & Spa

GreenLeadersSilver level
Bagshot Road, Sunninghill, Ascot SL5 9JH, England
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Macdonald Berystede Hotel & Spa
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1,466 Reviews from our TripAdvisor Community

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Oxford, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW

Cant accomodate in resteraunt on busy night. Ordered pizza. Room too small. No water pressure. Not enough beds for pool. Wont go back but staff were great. Too corporate.been before but no charm left.

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Helpful?
Thank P2209BAleeh
Enfield, Middlesex
1 review
4 of 5 stars Reviewed 2 days ago NEW

Me and my girlfriend stayed here and did really enjoy our tiem together however a few things were a bit annoying! We booked in for a couples massage, and were waiting in the relaxtion room.. my girlfriend was then called and we had to say to the staff we had booked a couples one, we then had to wait 15... More 

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Thank 572joshp
Camberley, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

Went for Afternoon Tea to celebrate a Birthday and actually walked out. Tea is served in the Bar (rather than a lounge) and there was a large TV in the background showing the Rugby - not the atmosphere that one expects for Afternoon Tea. Tables were bare - no tablecloths and the tables were not set up, despite having booked.... More 

Helpful?
Thank TheDame261

Travelers are raving about these Sunninghill hotels

Uk, London
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Poor service on checkin and checkout. Insistence to produce a voucher which we were never asked to bring with us. Only one pair of slippers in room. No prices for minibar. Dinner extremely poor. Limited menu given for '3 course' option. Food was poor

Review collected in partnership with this hotel

Helpful?
Thank AnupUk
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I Had an amazing spa day with my mum, after a relaxing morning using the pools and sauna areas we had yummy bento box lunches and refreshments, following lunch we had our treatments. I came out feeling relaxed and very refreshed, cannot wait to come back again. Thank you to my lovely Spa Therapist Emma .

Helpful?
1 Thank Nicola C
Alcaudete, Spain
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

I booked an hour full body massage for my wife and daughter for a birthday present and quoted £44 each. They arrived to be told it was a half an hour massage. When they had the massage it turned out to be 20 minutes, when they questioned this , was told it was Macdonalds policy to include the 5 minutes... More 

Helpful?
Thank Lassalinas
Woking, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My daughter & I had our Spa Day booked both having 3 treatments. I had a facial, manicure & pedicure, my daughter had a massage, file & polish for toes & a spray tan. We were greeted by the Receptionist who was very friendly, as we had lunch included we then chose our Bento boxes and both went for the... More 

Helpful?
1 Thank jancot1
Ilfracombe, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Just wanted to say a big 'Thankyou' to the Front Office Assistant Manager, Edita who was really lovely during our short visit to the hotel. We were spending our anniversary at the hotel and Edita kindly organised a room upgrade for us and really made us feel welcome and 'special' during our stay. It made all the difference to us... More 

Helpful?
1 Thank Mark T
Amanda W, General Manager at Macdonald Berystede Hotel & Spa, responded to this review

Thank you for your review and kind comments. Be assured that have passed your feedback onto Edita accordingly and I am delighted that she was able to make such an good impact by upgrading your room for your celebration. I hope that we can look forward to welcoming you back again soon. Regards, Amanda Weis, Hotel Manager. More 

Frome, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights Friday 29/1 & Saturday 30/1/16. After checking in, we had to contact reception a number of times as the room wasn't equipped with cups and saucers for tea/coffee, no teabags, only towels for one person and no soap. For a 4 star hotel, this is unforgiveable. Breakfast on Sunday morning was a disgrace - granted... More 

Helpful?
2 Thank Dan L
Amanda W, General Manager at Macdonald Berystede Hotel & Spa, responded to this review

Thank you for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with Macdonald Berystede Hotel & Spa. Please accept my sincere apologies for the shortfalls experienced on this occasion. If you would like to contact me at the Hotel directly,... More 

London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Expensive hotel but the spa/pool facilities are excellent. Very limited menu options at dinner Room service attention to details lacking : no soap, no bathrobes and 2 broken bedside lamps! - a simple check list would have sorted this and then our stay would have been perfect

Review collected in partnership with this hotel

Helpful?
1 Thank DJB64
Amanda W, General Manager at Macdonald Berystede Hotel & Spa, responded to this review

Thank you for your review. I was pleased to read that overall, you enjoyed your stay. Please accept my apologies for the lack of ammeneties in your bedroom and be assured that I have highlighted this to my Head Housekeeper for immediate action. I hope that we can look forward to welcoming you back very soon. Regards, Amanda Weis, Hotel... More 

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