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Macdonald Berystede Hotel & Spa

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Bagshot Road, Sunninghill, Ascot SL5 9JH England
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Traveler (614)
Room & Suite (146)
Dining (104)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Sunninghill
Location
4.3
Cleanliness
4.1
Service
3.8
Value
3.6
GreenLeaders Silver level
Macdonald Berystede Hotel & Spa in Ascot is a beautiful, accessible, four-star hotel near Windsor which is surrounded by amazing landscaped gardens. Ideal for accommodation during Royal Ascot, the hotel is the closest four-star hotel to Ascot Racecourse. Access to Macdonald Berystede Hotel & Spa is easy from nearby London Heathrow Airport and the facilities are designed to appeal to both business and leisure guests alike. Short break visitors to the area will find the hotel a short distance from popular attractions such as Legoland, Thorpe Park, Windsor Castle and Wentworth Golf Course. And following a day of adventure, back at the hotel, there is a state-of-the-art thermal spa with six spa treatment rooms, an 18-metre swimming pool, rock and infra red saunas and an outdoor hydropool. Perfect for resting weary legs. Our AA-rosette award-winning Hyperion Restaurant serves a range of contemporary English and European cuisine, carefully crafted dishes using the finest quality, wholesome ingredients. Sit back, relax and let us cook up a delight for you.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English
2888Reviews25Q+A100Room tips
Traveler rating
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Popular mentions
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Jordan L wrote a review Sep 2022
1 contribution
fantastic stay! All staff were very welcoming and really cared for the guests. Highly recommend. Fanstastic range of wet side facilities. Upgraded room wasn’t as stated but was still an upgrade and the manager was understanding to take the upgrade fee off. Adding to the great customer service
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 6 days ago
Dear JordanIL126ZN, Thank you very much for your review and I am pleased to read you had such a lovely experience with us. Thank you for your kind mention about the team and for recognizing the effort they put in making sure all guests are cared for. We hope to welcome you back soon. Best Regards Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carol wrote a review Sep 2022
Ascot, United Kingdom1 contribution
I had a wonderful experience at the Berystede. It is a gorgeous property, especially the vast gardens. We came to eat breakfast and it was wonderful. Filippos was very kind and accommodating, he made us two wonderful coffees and we felt welcome. Will be recommending to my friends.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 6 days ago
Dear Explore67752924187, Thank you for your feedback and I am pleased to read of your experience with Breakfast and with Filippos in particular. I hope we get to welcome you back soon. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Meriel F wrote a review Sep 2022
Tunbridge Wells46 contributions25 helpful votes
Came here for a family wedding celebration. Booked a double deluxe room, not much deluxe about it apart from the bathroom which was great. UHT milk in those awful plastic things - most hotels provide fresh milk these days but no fridge in the room even though a space for one under the TV. Small and spongy double bed. Windows would only open about 3 inches due to restrictor cables ( health and safety). For goodness sake I’m not going to throw myself out, just want some air. During the evening, during the wedding celebration, asked for more jugs of water - never got them. Returned to room at the end of the evening and key card wouldn’t work so had to trudge an infinitely long way back to reception to get a new one. One night is enough here - won’t be returning!
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 6 days ago
Dear MerielF, Thank you for your feedback and I am disappointed to read your stay did not live up to your expectations. I will review your comments with my immediate team and take corrective actions where necessary. Once again thank you for your feedback and we hope to welcome you back in the future. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zaccheus wrote a review Sep 2022
1 contribution
This was my first visit to the hotel and spa. The reception and treatment team were pleasant and provide great service which added to the whole experience. Kelly the masseuse was particularly helpful with management of stress and tension in my back. Give her a raise!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 2 weeks ago
Dear Kingzm202292, Thank you very much for your review and I am pleased to learn of your experience at the spa. I will definitely pass your feedback on to Kelly. We hope to see you back here soon. Best Regards Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachel R wrote a review Sep 2022
Crowthorne, United Kingdom25 contributions24 helpful votes
I received a spa treatment as a gift, very impressed with the spa itself, clean, calm and peaceful. The treatment rooms are equipped with their own showers to rinse off after a body scrub. The products used were lovely, high quality and left my face feeling amazing. My treatments were done by Davina, highly recommend her. Friendly, knowledgeable and put me at ease.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 2 weeks ago
Dear RachelR154, Thank you very much for your feedback and I am absolutely delighted you had such a wonderful experience with us at our spa. Thank you for your kind words about Davina and I will definitely share that with the wider team. We hope to welcome you back soon. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julie C wrote a review Sep 2022
13 contributions1 helpful vote
We stayed for one night b&b, the spa is lovely, breakfast very good, we had dinner out as the hotel menu not much choice if your vegetarian, but nice restraunts near by, would recommend and would go back again
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 2 weeks ago
Dear F8403FSjuliec, Thank you very much for your review. I am pleased to read of your positive experience at the hotel. I will take your point on board about the menu choice and we will definitely review this. We hope to welcome you back to the hotel soon. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex N wrote a review Sep 2022
1 contribution
I went and ate at the Acanthus restaurant with my girlfriend. The food I had was very lovely, and it was complimented with excellent service from Grace, who was very polite to us. Would definitely come again
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 2 weeks ago
Dear alexnQ4457FX, Thank you very much for your review and I am please to read you had such a pleasant experience with us at Acanthus Restaurant. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with Grace and our entire staff, as reinforcement to continue their efforts. We look forward to welcoming you back to the hotel soon. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nikki wrote a review Sep 2022
London, United Kingdom11 contributions1 helpful vote
Fabulous stay, great staff, excellent food and facilities we have been many times and this hotel never disappoints. Matthew Hunter is a top guy. Thank you for making it special 🙂 everything is clean and welcoming. Hydro pool is lovely and the pool and steam room. Well done to all the staff that work so hard.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 2 weeks ago
Dear Nikki1972HighWycombe, Thank you very much for your 5* review. I am pleased to read you had such a wonderful experience with us. Thank you for your kind mention about Matthew. We hope to welcome you back to the hotel soon. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michele wrote a review Sep 2022
Southall, United Kingdom2 contributions
Arrived to hotel and was given a nice quiet room with a large bathroom. The view unfortunately was over the parking lot, requested a change of room however most rooms have this vue as the spa looks over the stunning grounds. Shame really. Had our treatments booked for the afternoon, lovely staff at Spa, warm n friendly. Both our treatments were fabulous. My fiancé had the foot massage who said it was amazing. Spent a few hours using the spa facilities, the hydro pool is fab great view over the gardens with great jets. Ice room, sauna, steam all great. Dinner however was a great disappointment. Felt let down by the dated menu. Felt the Wagu burger was frozen and our triple cooked chips were not even single cooked, still raw inside. It was mediocre to say the least. My chicken with puréed sweet potato w green beans was nice, but it’s also something I cook often. Not a great deal of variety offered. Service was polite but could use work, after leaving a lot of uneaten food on our plates, no one even asked how everything was. Sadly didn’t stay for dessert as nothing on offer felt up to date or tempted my taste buds. Breakfast is the typical buffet boring English usuals. So tired and dated. Put some life into your menu. Change is good. Poached eggs, avocados, healthy option's other than brown cereals or meats left out to hold bacteria. Loads of room for improvement.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 2 weeks ago
Dear MichelesW74811T, I would like to take the opportunity to thank you for your recent stay at the Macdonald Berystede Hotel and Spa. We are very pleased to learn about your positive experience with the leisure facilities whilst your stay, as a company we strive to deliver the highest level of customer services. With regards of your comments on the food and beverage experience, the feedback was shared with the relevant manager who will make sure corrective actions will be in place according to the company policy and standard. I would like to extend my sincere apologies for the inconvenience has been caused with that regards The management team at Macdonald Berystede Hotel value constructive feedback from our guests and we aim to take learnings and improve our services. So thank you so much for taking the time to share your experience. We do hope to welcome you back to the hotel soon in the near future. Best Regards, Dilip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Harry J wrote a review Sep 2022
1 contribution
I came for breakfast with my family and had Emilie Cassar serve us. She was very helpful and polite and kept making sure everything was alright. She also gave us advice on where to visit in the area. Will definitely be coming back!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa
Responded 4 weeks ago
Dear Harryj930, Thank you for your review. As you experienced , Emilie and all our staff members are here to make every guest feel like home. We are very passionate and committed to delivering the highest standards of service, quality and customer care which is shown by the number of guests that are coming back for a return visit, time and time again. We look forward to extending you a warm welcome back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$135 - $206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
macdonald berystede hotel sunninghill, macdonald berystede hotel and spa, macdonald berystede ascot
LOCATION
United KingdomEnglandBerkshireWindsor and MaidenheadAscotSunninghill
NUMBER OF ROOMS
126
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Frequently Asked Questions about Macdonald Berystede Hotel & Spa
Which popular attractions are close to Macdonald Berystede Hotel & Spa?
Nearby attractions include Englemere Pond (0.7 miles) and Church of Saint Francis of Assisi (0.5 miles).
What are some of the property amenities at Macdonald Berystede Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Macdonald Berystede Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Macdonald Berystede Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Macdonald Berystede Hotel & Spa?
Conveniently located restaurants include La Sorrentina, Rajbhoog, and The Carpenters Arms.
Are there opportunities to exercise at Macdonald Berystede Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Macdonald Berystede Hotel & Spa located near the city center?
Yes, it is 0.2 miles away from the center of Sunninghill.
Are any cleaning services offered at Macdonald Berystede Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Macdonald Berystede Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Macdonald Berystede Hotel & Spa?
Many travelers enjoy visiting St. George's Chapel (6.6 miles), Runnymede National Trust (5.5 miles), and Dorney Court (7.5 miles).
Does Macdonald Berystede Hotel & Spa have any great views?
Yes, guests often enjoy the park view available here.