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Macdonald Berystede Hotel & Spa

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Bagshot Road, Sunninghill, Ascot SL5 9JH England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$134
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Free cancellation until 03/24/22
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$132
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Free cancellation until 03/24/22
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$134
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Free cancellation until 03/24/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (576)
Room & Suite (130)
Dining (97)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Sunninghill
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Macdonald Berystede Hotel & Spa in Ascot is a beautiful, accessible, four-star hotel near Windsor which is surrounded by amazing landscaped gardens. Ideal for accommodation during Royal Ascot, the hotel is the closest four-star hotel to Ascot Racecourse. Access to Macdonald Berystede Hotel & Spa is easy from nearby London Heathrow Airport and the facilities are designed to appeal to both business and leisure guests alike. Short break visitors to the area will find the hotel a short distance from popular attractions such as Legoland, Thorpe Park, Windsor Castle and Wentworth Golf Course. And following a day of adventure, back at the hotel, there is a state-of-the-art thermal spa with six spa treatment rooms, an 18-metre swimming pool, rock and infra red saunas and an outdoor hydropool. Perfect for resting weary legs. Our AA-rosette award-winning Hyperion Restaurant serves a range of contemporary English and European cuisine, carefully crafted dishes using the finest quality, wholesome ingredients. Sit back, relax and let us cook up a delight for you.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English
2777Reviews24Q+A100Room tips
Traveler rating
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Popular mentions
Eleanor wrote a review Jan 23
Birmingham, United Kingdom16 contributions16 helpful votes
I feel like three stars out of five is a fair and perhaps even generous rating for our experience as there were three positive aspects with two big negatives. The good - The hotel exterior, lobby area and bar are really pretty. There's a lot of oak paneling and interesting features and it feels very up market as soon as you walk in the door. - We had a two course lunch included in our spa package which was a choice of starter followed by a posh sandwich. The food was tasty and the restaurant was nicely decorated. - We had a short 25min massage included in the package too and it was a lovely experience. The treatment area is separate to the main spa and the lady who did the treatment was lovely. The bad - Whilst the hotel itself looked lovely the spa was extremely run down, tired and cold. The main unique attraction of this particular spa is a heated indoor/outdoor pool which was closed the entire time. We were told this matter of factly with no offer of a partial refund. The two saunas were nice and hot which was good because the pool was also freezing. The experience showers were stone cold too and I had to try several different showers in the changing rooms to get a warm one. I'm not sure if their water heater is insufficient for winter or if it was having issues but I would have expected some offer of compensation for the reduced facilities on offer. Even a heartfelt apology and small gesture of a free soft drink with lunch would have shown good customer service but there was nothing. They also don't seem to have capitalised on closure times over lockdown to have had a deep clean as there were large yellow stains in the shower and the water fixtures and fittings in the main thermal suite had limescale build-up to the point where it was noticeable throughout. In short, the pool, jacuzzi, sauna and steam room at the Holiday Inn where we were staying were better. At £138pp for a half day experience I expected more. - The most shocking part of the experience was how bad the service from the spa receptionist was. The older blonde woman on duty (21/01) who gave us a tour was pleasant but the younger blonde woman behind the desk couldn't have cared less. She asked us for our details and then when a colleague asked her a question about the details we'd just given she responded "How should I know?". She told us we hadn't paid but when told her the date I paid over the phone and showed her my bank statement confirming the money had been taken she said, "Oh yeah your receipt's probably in the till" but made no effort to get it or check. So I guess on the plus side, if you do want to have a lacklustre spa experience for free, just walk in and if she's on duty you might get lucky.
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Date of stay: January 2022Trip type: Traveled with friends
1 Helpful vote
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Response from Kyran Bradley, General Manager at Macdonald Berystede Hotel & Spa
Responded 3 days ago
Hello Eleanor_Adventures, Thank you so much for your personal comments regarding your recent visit to the Berystede Hotel & Spa and comments are noted. I will use your feedback with the team to strengthen our service and offering going forward. Once again thank you for your comments keep safe and healthy . Warm Regards Kyran
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Ajon wrote a review Jan 22
1 contribution
When arriving to the hotel, we were greeted by a lovely staff member named Saule on reception! Due to us being early for our check in, our room was not ready for us. Instead of leaving and coming back, the receptionist suggested that we could use the changing rooms downstairs and that she could hold our bags for us until we returned in the evening. After returning, all was ready for us and we loved our stay from there on outwards. The staff were friendly, food was yummy, and we thoroughly enjoyed our quite stay! Recommended!
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Date of stay: December 2021Trip type: Traveled with family
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mike wrote a review Jan 18
Beeston, United Kingdom1 contribution
Very stylish decor Excellent service all departments Except spa staff who spoilt stay, saved by great staff on reception especially Olga who was very professional Spa facilities are above average Good sized pool outdoor jacuzzi was very warm
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Date of stay: January 2022Trip type: Traveled with friends
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Response from Kyran Bradley, General Manager at Macdonald Berystede Hotel & Spa
Responded 1 week ago
Hello Traveler57270698951, Thank you so much for taking time out to leaving such a positive review on TripAdvisor regarding your recent stay at the Berystede . You can be sure to know , you have made the whole teams day amazing ;thank you. We all hope we can welcome you back to the Berystede very soon, in the meantime keep safe and healthy. Warm Regards Kyran
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Ann Martin wrote a review Jan 18
27 contributions4 helpful votes
Stayed for 2 nights to celebrate husbands 75th birthday…our room was spacious, comfortable & clean…the only criticism would be that there was not enough lighting, particularly missing over the mirror…but this is only a minor niggle… Staff were lovely, particularly the 2 waiters, and the evening meal was great…the spa was a real treat & we loved sitting outside in the warm pool looking up at the stars! I had asked if we could have anything extra as it was a special birthday & we were treated to a bottle of Prosecco & a decorated dessert, which was a lovely touch! The hotel is near to Virginia Water & I would really recommend a walk around it if there is time during a stay… Overall we had a lovely time & would recommend it to anyone staying in the area
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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Jo F wrote a review Jan 16
Hampshire uk2 contributions
We stayed last weekend and the hotel and spa itself were great. Myself and partner left feeling totally relaxed. The spa was just what we needed. We also had dinner and breakfast which was lovely and enjoyed the cocktails too. However, the main disappointment was with the treatments. I had a facial and my nails polished and filed. After coming out the room into the daylight, I noticed how poor my nails were. My 6 month old son could have painted them better! When I got home I had to take the nail polish off. The polish had gone onto the skin on my fingers and just looked awful. The quality itself was overall poor and looked messy. We asked if there was any availability to have this corrected or for gel nails to be done but unfortunately there wasnt. Also the beautician only applied 1 coat of colour?! I dont see how this is normal and probably another reason why they looked so bad. May I suggest that nail treatments are done in a brighter, well lit room so that both the beautician and the customer can actually see how they look. Everything else was perfect but I suggest avoiding any nail treatments!
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Date of stay: January 2022Trip type: Traveled as a couple
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Response from Kyran Bradley, General Manager at Macdonald Berystede Hotel & Spa
Responded 1 week ago
Hello JoF434, Thank you for takin g time out of your day to leave your candid feedback , I have note your good and not so good comments. I apologies for the poor manicure you received during your stay, certainly not indicative of what our beauticians normally do. I be more than happy if you would e-mail me with a telephone number and I will call you to chat further about your experience in our Spa. I am however pleased to read that you enjoyed the restaurant and bar during your stay. GM.Berystede@macdonald-hotels.co.uk Warm Regards Kyran
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PRICE RANGE
$130 - $249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
macdonald berystede hotel sunninghill, macdonald berystede hotel and spa, macdonald berystede ascot
LOCATION
United KingdomEnglandBerkshireWindsor and MaidenheadAscotSunninghill
NUMBER OF ROOMS
126
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Frequently Asked Questions about Macdonald Berystede Hotel & Spa
Which popular attractions are close to Macdonald Berystede Hotel & Spa?
Nearby attractions include Englemere Pond (0.7 miles) and Church of Saint Francis of Assisi (0.5 miles).
What are some of the property amenities at Macdonald Berystede Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Macdonald Berystede Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Macdonald Berystede Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Macdonald Berystede Hotel & Spa?
Conveniently located restaurants include La Sorrentina, Rajbhoog, and Maya.
Are there opportunities to exercise at Macdonald Berystede Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Macdonald Berystede Hotel & Spa located near the city center?
Yes, it is 0.2 miles away from the center of Sunninghill.
Are any cleaning services offered at Macdonald Berystede Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Macdonald Berystede Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Macdonald Berystede Hotel & Spa?
Many travelers enjoy visiting St. George's Chapel (6.6 miles), Runnymede National Trust (5.5 miles), and Dorney Court (7.5 miles).
Does Macdonald Berystede Hotel & Spa have any great views?
Yes, guests often enjoy the park view available here.