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Mercure Kakadu Crocodile Hotel

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Traveler (367)
Room & Suite (118)
Dining (25)
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Overview
  • Excellent11%
  • Very good40%
  • Average33%
  • Poor11%
  • Terrible5%
Travelers talk about
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Reviews (1,261)
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134
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113
64
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All reviewscrocodile shapeescarpment restaurantindigenous artshaped hotelunique hotelthe ground floorgift shopwet seasonbit datedboth nightsremote locationbuffet breakfasttop endan oasisyellow waterkakadumiddle
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211 - 215 of 1,061 reviews
Reviewed March 25, 2017

Myself and my two teenage boys stayed for one night, the pool was excellent and under a shade cloth, which was very thoughtful as the weather was HOT. The room was overlooking the pool and while it was a little worn it was still very...More

3  Thank Frances M
Response from Management_The_Croc, General Manager at Mercure Kakadu Crocodile HotelResponded April 9, 2017

Dear Frances M, Thank you for taking the time to review our hotel on Trip Advisor. It is very pleasing that you have enjoyed your stay, in particular that the pool was of great use to you, and that the quality of food in the...More

Reviewed March 21, 2017

Although this resort is an interesting design it is in need of some attention. The reception area was nicely presented but bathrooms are a bit dated and there was paint peeling off the room ceiling. The area outside the room was covered in gravel and...More

1  Thank Russell C
Response from Management_The_Croc, General Manager at Mercure Kakadu Crocodile HotelResponded April 9, 2017

Dear Russell C, Thank you for taking the time to review our hotel on Trip Advisor. It is disappointing that we have not met expectations in a number of aspects of your stay. I agree that there is room for improvement across the hotel, and...More

Reviewed March 21, 2017

The hotel is quite old but our room was clean and cool and in good repair. Reception and all staff were very welcoming. We had decided on the basis of reviews that we would not eat at the restaurant, however , fate intervened and we...More

2  Thank BradDarwin
Response from Management_The_Croc, General Manager at Mercure Kakadu Crocodile HotelResponded April 9, 2017

Dear BradDarwin, Thank you for taking the time to review our hotel on Trip Advisor. It is very pleasing that you have enjoyed your stay, in particular that the room was very clean & cool, the meal in the restaurant was to a high standard...More

Reviewed March 14, 2017

the hotel is in the kakadu park and is ,room was big but a little bit dirty, Food was very good,The staff were all super friendly, Liked the display of aboriginal art as well. On the plus side our tour experience was outstanding.More

Thank murolol
Response from Management_The_Croc, General Manager at Mercure Kakadu Crocodile HotelResponded March 15, 2017

Dear murolol, Thank you for taking the time to review our hotel on Trip Advisor. It is pleasing that you have enjoyed most aspects of your stay, in particular that the food in our restaurant was very good, the entire team were very friendly, and...More

Reviewed March 12, 2017 via mobile

A warm and friendly reception by the assistant manager (new from Ireland) was the only highlight of our stay. He couldn't do enough to help get us checked in and booked into tours. The hotel is shabby. Quality of rooms is not something the mercure...More

1  Thank Peter Sara D
Response from Management_The_Croc, General Manager at Mercure Kakadu Crocodile HotelResponded March 15, 2017

Dear Peter Sara D, Thank you for taking the time to review our hotel on Trip Advisor. It is disappointing to hear that we have not met expectations in some aspects of your stay. Please accept my sincere apologies that the room was not prepared...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Free Internet
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$120 - $271 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
$120 - $271 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveler (367)
Room & Suite (118)
Dining (25)
Pool & Beach (18)
Family and Play Areas (1)
Questions & Answers
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georgedubyadubya
April 11, 2017|
AnswerShow all 3 answers
Response from sacanaugirl2016 | Reviewed this property |
The gardens remain unkempt and the restaurant service is poor (Sept 2017). The front desk staff (backpackers?) are helpful though in the midst of poor management.
1
Vote
Robin P
March 3, 2017|
AnswerShow all 7 answers
Response from Steven M | Reviewed this property |
not sute of the BBQ there may be one on the pool area (?) and yes there is a fridge in the room
0
Votes
Room Tips
"Stayed in room 162 which was quiet"
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"Do not expect that they will respect vouchers from booking agents, they simply charge your account after you..."
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"I do not believe there are any good rooms at this resort.They are all extremely tired and worn."
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"Ground floor with access to courtyard would be my preference"
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