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Hananui Lodge and Apartments

Traveler (91)
Room & Suite (38)
Pool & Beach (7)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to the Hananui Lodge and Apartments! Hananui Lodge is located right on Russell's waterfront with unobstructed sea views and the Hananui Apartments are situated on Russell's main road, only 100 metres away from the water's edge. Whether you are looking for a romantic hideaway accommodation, a holiday of action and excitement, or somewhere special to take the family - Hananui Lodge and Apartments can accommodate your every need. Your Hosts, Kirstine and Shane are new to the area and will do all that they can to make you feel welcome, so much so that you won't want to return home.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Hot Tub
Laundry Service
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair access
Room features
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Great View
HOTEL CLASS
339Reviews
108Photos
3Q+A
90Room tips
Traveler rating
  • 277
  • 48
  • 9
  • 1
  • 4
Time of year
Traveler type
Language
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  • English
Popular mentions
Over the past 10 years, we’ve spent over 500 nights in hotels around the world. The greeting and service we received from Shane & Kirsten was second to none. They couldn’t have been more welcoming or obliging. We stayed in room 8 of the lodge. It’s on the second floor and had
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Response from KirstineandShane, Manager at Hananui Lodge and Apartments
Responded 5 days ago
Thanks for your stay with us Elizabeth, it was a pleasure to host you both and we would love to have you back some time.
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The location of the Hananui is superb! Right on the waterfront but down from the pier a bit. Rooms are all clean and tidy. The 4 best rooms face out to the Bay, right in front, numbers 5 and 6 on the ground level and 7 and 8 above, I think. You can arrange for fishing with
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Response from KirstineandShane, Manager at Hananui Lodge and Apartments
Responded 1 week ago
Hi Michael, Thanks for your review and for your stay. Yes you are right, you can go fishing with our skipper John, who was born in Russell and certainly knows all the spots to give you a great time out on the water.
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Its well located, very clean, but seems expensive for what it is. Although thats how I feel about alot of accomodation in NZ. We stayed one night and it was quite humid but there was a fan in the room which we were thankful for. Beds are comfy but you cant really get any air
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Response from KirstineandShane, Manager at Hananui Lodge and Apartments
Responded 1 week ago
Hi, thanks for your stay. Sorry you didn't find our accommodation up to your standards. We consider ourselves to have the best location in Russell, and most people on other sites rates us the highest for this, though perhaps you have a different opinion of our slice of heaven. We do have some air conditioned units, so next time you stay in Russell I would invite you to book one of these and your stay will be much more comfortable.
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Having stayed here numerous times over the years to be treated the way we were by this new management couple is disgraceful. We are hard working locals that have never had an issue with any hotel we have used for functions or clients. Well this all changed with this couple. We
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Response from KirstineandShane, Manager at Hananui Lodge and Apartments
Responded 4 weeks ago
Thanks for your feedback. We focus on trying to make or guests' stay as comfortable as possible, and so far the majority of feedback we have received (check recent reviews on booking.com) have been largely glowing of our customer service and attention to detail when it comes to dealing with guests. This is why when you and your party started becoming disruptive, we handled the situation the way we did. I am sorry that you didn't like that approach, but I'm not sorry that we tried to do our best in trying circumstances for the remaining guests we had in that night. They were our main concern. Not only was your behaviour disappointing and anti-social, but the state you left the rooms in was extremely disappointing (easily the worst we have seen in our time here) and the business incurred many extra costs in the clean up, which is why we attempted to recoup those costs from you. For any prospective guest reading this review, again, I suggest you read recent reviews on booking.com which commonly highlight our customer service approach, and remind yourself that this review is just one side of a very disappointing story.
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Stayed in a beautifully appointed apartment in the main building with a long balcony and views of the sea and the green. The location was lovely and within a minute you were on the sea front. The managers are very helpful with local advice and we would certainly stay again.
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Response from KirstineandShane, Manager at Hananui Lodge and Apartments
Responded 4 weeks ago
Thank you for your review, we are glad you enjoyed your stay.
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining
Photo provided by managementHananui Lodge and Apartments
Hananui Lodge - Garden facing unit #4 view
Photo provided by managementHananui Lodge and Apartments
Hananui Lodge, located right on Russell's waterfront
10 metres from our room
I just stepped outside and got this shot of the bay
Hananui Lodge and Apartments, Russell
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Hello Dianne, All linen is provided. Regards, Hananui Lodge and Apartments.
0 votes
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Fiona, There were private facilities in all rooms. There was plenty of room in the studio apartment we stayed in. It had a small kitchen. We loved Hananui lodge. Regards Tim
1 vote
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"Any of the 4 facing the water"
"We loved our balcony and view of the sea."
"Rooms 5 or 6 - downstairs on the waterfront"
"Stairs to second floor no trouble great view"
"We opted for the suite in the back overlooking the harbour"
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PRICE RANGE
$100 - $225 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hananui hotel russell
LOCATION
New ZealandNorth IslandNorthland RegionBay of IslandsRussell
NUMBER OF ROOMS
15
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