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Jet Park Airport Hotel & Conference Centre

Traveler (254)
Room & Suite (104)
Dining (22)
Certificate of Excellence

About

#3 of 22 hotels in Mangere
Location
Cleanliness
Service
Value
Certificate of Excellence
Kia Ora. Enjoy a breath of fresh air near Auckland Airport. Our spaces are based on green parklands which give Jet Park Hotel that authentic New Zealand feeling and our award-winning staff are renowned for their intuitive service. Discover the Jet Park Hotel experience and enjoy the inspirational spaces and personalised attention that you deserve. Approx 5 mins to the hotel, we offer a complimentary 24-7 direct return airport shuttle, WiFi, and overnight parking. Travelling for business or leisure, you deserve the best- leave your car with us while you are away FREE for up to 10 days; relax and refresh in luxury to prepare or recover from your journey. To refuel dine on the best cuisine in our award-winning Te Maroro Restaurant.
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Property amenities
Pool
Room service
Restaurant
Free parking
Free Internet
Bar/Lounge
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Hotel links
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Hotel deals

Location

Full view
Contact
63 Westney Road Auckland Airport, Mangere, Auckland 2022 New Zealand
Getting there
Auckland Intl Airport2 mi
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3,211Reviews
29Q+A
100Room tips
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Popular mentions
we have stayed here before and praised the place and staff and service and pricing, so it was a pleasure to stay again and experience he same top notch service etc. we did not eat here as always to and fro airport at wrong time. so efficient and friendly, rooms great. Shuttle service to airport so well organised. Have to make special mention of fabulous Navie- who was the shuttle service driver. Jetpark management- he deserves a rise !!!
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Response from MurrayM243, Front Office Manager at Jet Park Airport Hotel & Conference Centre
Responded 2 days ago
Kia Ora saffy55151 Thank you for taking time to review your recent stay with us at Jet Park Hotel. I have passed your praise to Nabi our shuttle driver. We look forward to welcoming you back again in the near future. Kind regards Murray Mackey Front Office Manager
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We chose this hotel as we made a last minute decision to drive to Auckland for our flight to Bali, as the airport had been closed to flights from provincial airports because of fog. It was a great choice as we would have missed our flight the following day because of fog. Parking included in our tariff for 10 nights, thereafter $5 per day. The room was large, the bed comfortable and room service was great.
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Response from MurrayM243, Front Office Manager at Jet Park Airport Hotel & Conference Centre
Responded 2 days ago
Kia Ora Steven1957 Thank you for taking time to review your recent stay with us. I am pleased to hear you had a great stay and we look forward to welcoming you back again in the near future. Kind regards Murray Mackey Front Office Manager
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This hotel was far from busy in the middle of winter and yet of all the many rooms available - they decided to stick us in a room right next to the noisiest part of the next door factory that had ongoing loud ‘air conditioning’ noise for the whole time of our stay. We like to be able to enjoy fresh air during our stays and could not even open the (openable) window at all due to the noise. The room was stuffy, and had a very low ceiling height. The service was average and the overall experience was not good value for what we spent.
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Not the best of meals at the award-winning Te Maroro Restaurant; not sure what this was rated against? Margherita pizza should have white mozzarella cheese, a tomato base and fresh basil leaves - not sliced tomatoes with melted yellow cheese. The Ravioli stuffed with tomato sitting on a thick gluggy cheesy sauce was topped of with grilled parmesan! Not sure what happened to the fried off sage? The saving grace was the $8 green side salad. This may sound a harsh review, however after returning from a recent trip to Italy was not able to rekindle my great food experiences. No one at the table was asked if they would like another glass of wine. The staff are friendly, and could do with a bit more knowledge about the menu. Having said that the young waitress easily rattled off the 5 specials for the night - so well done:-)
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+1
My fiancee and I stayed on the second floor in a small room facing west, toward the airport. We booked 6 weeks before arriving. The pictures we saw on the Expedia site of the size and layout of the room did not match and fell short of our expectations: we relied heavily on the overall positive rating of the hotel. A list of the positive, first: 1. Reception staff greeted us brightly, were well-presented and knew what they were doing. 2. The hotel was happy for me to arrange a small courier item to be delivered to them, and communicated with me promptly on 2 occasions. 3. The overall look and feel of the hotel is modern, clean and tidy 4. There is ample on-site parking. 5. The rooms are surprisingly well-insulated against the noise of the adjacent busy road and even the industrial area next door. 6. Hot water was hot and plentiful 7. In-room TV was an acceptable size and allowed for external HDMI / VGA connection. 8. A good selection of pillow weights to choose from; bed was passably comfortable, but a little on the hard side. 9. A nice selection of teas and coffee. 10. A good-sized shower. 11. Hallways were free from scuff marks on the lower walls - a scruffy thing I've noticed in many hotels over the years. 12. Main elevator was very clean with few streak marks on the chrome / metal surfaces. I hate being in a nice elevator that isn't cleaned or maintained properly. 13. Internal decor was interesting and a bit quirky, which added a nice touch. 14. There are 4 trolleys with tall sides, in 2 sizes, available at the front entrance for those with lots of luggage. 15. The cafe and restaurant areas were clean, nice-smelling, and the cafe had some rather nice-looking prepared food on display. Now for the "cons". 1. The staff were not engaging or friendly beyond what they had to do. When we arrived, we were not asked about our trip or where we'd come from. When leaving, we were not wished a pleasant trip or asked how our stay was - it was just hand over the keys, nothing to pay, goodbye: I was quite taken aback! 2. When my courier package arrived, I was not informed. Not a biggie, but after specifically communicating with staff before our arrival about it, twice, I would've thought someone might have had the presence of mind to phone up to the room to say it had arrived. 3. When we first arrived, we loaded up a small trolley with our many bags and headed to the elevator. An older woman rather tersely asked us to make sure we returned it to where we had found it: she looked quite annoyed. It was only a little thing, but with my fiancée and I being late 40's early 50's, being treated like we were scatter-brain 20-somethings rankled. Not a good start to our stay. We returned the trolley to where it came from - of course we would, we're adults, not children... 4. This is a tiny niggle, but given the "upmarket" positioning the hotel conveys, and the cost of the room (which was $20 more per night than I could've paid for a place just up the road), there were no biscuits with our teas / coffee tray in the room. We'd stayed at 3 motels over the previous 6 weeks, 2 of which provided, daily, a pair of tasty biscuits. It's little things like that which can make a disproportionate amount of difference. Considering how "upmarket" Jet Park is, and how "budget" the motels were in comparison, it felt like Jet Park skimped in this regard. 5. While at first blush the room looked clean, closer inspection revealed that it's clearly not thoroughly-cleaned very often, if at all. Being the cleaner of a B&B, I do have high standards, but I didn't have to look far to notice dust and grime, as well as the start of mildew in the bathroom; the glass in the shower had clearly not been properly cleaned with a soap-scum cutting agent for a long time, if ever. It's not terrible, but it lowered the quality feel. Indeed, the whole bathroom just felt a bit tired. The door-stopper was also missing on the shower, leaving a hole for water and whatnot to flow into. It also meant the door easily swung open while showering if one even nudged it. 5. Signage. With the entrance to Jet Park being a kind of "back entrance" (instead of being off the main road leading to the airport - which would be neither safe nor practical), it was very minimally marked - in fact, there is just a mobile "flag" thing at the entrance that we easily missed on the dark, rainy night we arrived: I had to double back. Again, not a biggie, but for a hotel that positions itself so up-market, it felt cheap and penny-pinching. 6. Expensive in-house food. While Jet Park doesn't have the world's most expensive food in their cafe or restaurant, it's getting up there. Of course, for those of means, this isn't a problem, but for unwary budget-conscious travellers like us, there was no way we were going to spend the kinds of money we would need to have in order to feed ourselves adequately. We brought our own food with us, but the fridge in the room was not designed for that kind of thing, and there were NO cooking facilities in the room (not even a microwave), so feeding ourselves turned out to be needlessly awkward. In addition, there are rather poor choices within walking distance in terms of cost-effective eateries, and even the unhealthy ones are over 1km away. So, be aware that you will likely have to drive somewhere to get quality food (or non-junkfood) at a decent price if you don't want to pay hotel prices. A further note: the budget rooms supply only a couple of glasses and 2 cups with teaspoons: no bowls, plates, knives or other cutlery. 7. The cleaning staff member we dealt with lacked initiative. I asked her to pop into our room as we went out for coffee to provide us with more towels, but told her we didn't need a full service. She did as asked, but did not use her nous to take away the dirty towels, or think about emptying the rather full rubbish bin in the "hall" by the room door. Again, no biggie, but these kinds of "little" things all add up. And again, we'd had better service from all of the motels we'd stayed at previously. 8. The TV would NOT accept USB input from my external hard drive. This is not a deal-breaker by any stretch, but this is 2019, not 2009. It's not uncommon for people to travel with USB sticks / hard drives with digital content on them they want to watch. Sky TV is notorious for having "100 channels of nothing to watch", so I had to fiddle about with my laptop and HDMI cable that I fortuitously brought with me. Another "little" thing, but frustrating given the tenor of the hotel. 9. Noise from the hallway and adjacent rooms was quite high, especially the hallway. Staff start banging around cleaning and bringing meals from around 6:30am, and we weren't planning on being "up and at 'em" until 7:30. The result, on both mornings, was interrupted sleep. Not only that, but we had to be very mindful of the volume on our TV and such, as it seemed like sound would carry quite clearly through the walls. Given how well the room was insulated from the outside noise, the internal noise level was surprising and disappointing. 10. The alarm clock had the right time - a number of places we've stayed in either have the wrong time or the unit is powered off and has to be set - but the docking station on it was Apple only. Given how prevalent Samsung is, it felt very "arrogant Apple" to have a clock that ONLY had an Apple dock. Again, just a little thing, but it smacked of a lack of care and perhaps a bias on the part of someone in management for Apple and against Samsung / other phones. 11. There was no in-room service guide when we arrived. I discovered why late the next day, as a service person came around delivering, a presumably new, updated folder with all the services and amenities in it. It would've been nice to have been told when we checked in that new guides were on the way, rather than there just being nothing there. Had we been desperate enough, we could've phoned for one I suppose, but it was just another one of the many "little things" that niggled. 12. The bathroom door had an "auto close" mechanism on it, which turned out to be surprisingly annoying in a number of ways that I won't get into. I've never seen that in a hotel or motel I've stayed in over the last 40 years (as an adult). I think I figured out why: 1) to make sure the room didn't end up with "toilet" smells in it and 2) because the continual air-freshening suction system in the bathroom, which is common in many hotels, would've made the main room quite cold if the bathroom door should be left open (and presumably the hotel's general heating system that keeps all the rooms at a moderately comfortable temp would have to work harder, having all it's warm air sucked out so quickly through the bathroom.) If we'd been staying longer, I would like to have tried out the gym, but things just didn't work out that way. Would I stay again? Maybe - it would depend on a number of factors. It's far from the worst hotel experience I've had, but it could've, and should've (for the price), been better. Jet Park feels designed and intended for those of above-average means, business people, conference-goers or sales people who only need a bed for the night and a quick transfer to the airport, but I would NOT recommend the hotel for families or those on a budget. Finally, from what I can tell none of the rooms have a "view", because there's nothing really to see in that location other than houses, the main road to the airport or the freighting company next door.
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Response from MurrayM243, Front Office Manager at Jet Park Airport Hotel & Conference Centre
Responded 1 week ago
Kia Ora 1slandboy77 Thank you for choosing to stay with Jet Park Hotel and taking time to review your stay with us. Feedback is an important way to help improve, with both good and bad and I must apologize that we appear to have let you down in some aspects during this stay, which is not up to our usual standard of service for what we at Jet Park Hotel are known for. I have passed the feedback through to our management teams to investigate and improve moving forward. We do hope you give us the opportunity to welcome you back when next in Auckland and if you do, please do not hesitate to contact me directly so that I can ensure you are looked after for your next stay. Murray Mackey Front Office Manager
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PRICE RANGE
$93 - $162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jet park airport hotel and conference centrejet park airport mangere
FORMERLY KNOWN AS
Jet Inn Airport Hotel
LOCATION
New ZealandNorth IslandAucklandMangere
NUMBER OF ROOMS
221
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