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Hotel Grande Auckland Airport

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Hotel Grande Auckland Airport
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103 Reviews from our TripAdvisor Community

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Showing 99: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Very noisy - roadworks as well as other guests - we were travelling a long distance the very next day so needed the rest. Told manager who wasnt aware of partying despite it being close to reception. Probably wouldn't return here

Helpful?
Thank Maria U
Sydney, Australia
Level Contributor
105 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I argued about whether to give this place a Rating of 2 or 3. She won so I will put the CONS first. Plus I just decided, as I am writing the review, I will give a Rating of 2. CONS: When we checked in we asked about the shuttle bus and what time we need to... More 

Helpful?
Thank wazik-the-brave

Travelers are raving about these Mangere hotels

Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The hotel in my opinion is a three and half star. The decor is quite datedbut clean. The bed is reasonable comfortable. The room TV is only about 21 inch. Bathroom looks like it is about 20 years old. The dining area in the foyer is quite okay. Dinner served at the restaurant was smorgasbord and was not great. Breakfast... More 

Helpful?
Thank William L
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Wiliam L Thanks for taking the time to provide feedback following your recent stay. We are sorry that we didn’t meet your expectations on this occasion and for the negative impact this had on your experience here, in particular in the restaurant. I have shared your comments with the team (including Chef) so that we can work towards improving... More 

Christchurch, New Zealand
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Guessing this hotel relies on cancelled flights. Arrived in early hours of morning due to flight cancellation, two bus loads of passengers requiring check in, only two staff working, took over an hour, no one to help with luggage and seemed to be no lift so had to drag luggage up and down flights of stairs. Room was freezing cold,... More 

Helpful?
Thank AngeDu
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed here for a night twice in the last two weeks between flights. My company books and pays online before I arrive and check-in has taken 30 seconds or less and is without fault. Both rooms have been good but have varied. First one facing the pool had been refurbished (especially bathroom) but the 2nd was certainly due. Toiletries... More 

Helpful?
Thank ANDREW S
Auckland Region, New Zealand
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Overnight stay before early flight. Great location, free parking, and friendly front desk staff. Room was large and adequate in every way except for security and sleeping (which is the number one reason to be in the room). It was a ground floor room opening on to a courtyard with only a simple latch - no lock. I felt unsafe... More 

Helpful?
Thank kiwidebinski
Level Contributor
15 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

We stayed the night here courtesy of Quantas for a delayed flight to Queenstown and can safely say that I would not pay money to stay here. The decor was dated and there was damp smell from the hotel. We had a voucher per person ($50 per person) and were able to get two dinners and wifi (which is an... More 

Helpful?
Thank Kiranpreet K
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Kiranpreet K Thanks for the constructive feedback following you recent visit. We regret that we didn’t meet your expectations and we are very sorry that you left disappointed. I have shared your experience with the relevant Department Managers most especially with the Chef and Restaurant team and we have discussed your comments how we can improve. I hope that... More 

Tauranga, New Zealand
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The beds were so soft and gave absolutely no support, when you sat on the edge you almost hit the floor, we all had a terrible nights sleep, especially my poor 75 year old mother who hardly slept and could barely walk in the morning. We had booked and pre-paid for 2 nights but my mother couldn't cope with another... More 

Helpful?
Thank Max892
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Max892 Thanks for taking the time to write a review of our hotel after your recent stay. Your comments are valid and we apologise. We regret any inconvenience and disappointment this may have caused you and your mother. I have taken the matter up with our Housekeeping and Maintenance team and we will together be resolving this. With regard... More 

Dunedin, New Zealand
Level Contributor
5 reviews
2 of 5 stars Reviewed 4 weeks ago

We missed a connecting flight and ended up at this hotel. First impressions not great, but the food was expensive in price and offered promise....not so. We went into the restaurant at 7pm, and eventually got our main meal at just after 9pm. The food was not as shown on a photo example and my entree of lamb shish kebab... More 

Helpful?
Thank drewcath
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear drewcath Thank you for the feedback following your recent visit to the Hotel. We were disappointed to read that your dining experience was not as it should have been. We strive to offer all our guests an enjoyable, pleasant experience, but it appears on this occasion we have not met your expectation. We have noted and taken action to... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I arrived at the hotel last night after my flight was rerouted back to Auckland. The plane had actually circled my intended destination but weather did not permit landing so we had to go back. On hearing my story, the man on reception exclaimed "what, no parachute option?" Hah! Gave me a good laugh and brightened an otherwise tiresome experience.... More 

Helpful?
Thank BondMartin007
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Grande Auckland Airport is conveniently located within a five minute drive from the international and domestic airports at Auckland, and yet only 17 kilometres from Auckland City. The hotel provides 193 well-appointed guest rooms as well as a gym and outdoor pool. Places Cafe is open for all-day dining from 6am to 10pm daily with full buffet breakfast and ala carte services throughout the day. Car parking is available at a cost of $5.00 per day. The hotel has an airport shuttle service which runs daily between the hotel and both airport terminals with $6.00 per adult per trip and complimentary for children under 12 years old. ... more   less 

Additional Information about Hotel Grande Auckland Airport

Address: Corner of Kirkbride & Ascot Roads | Auckland, Mangere 2150, New Zealand (Formerly Hotel Grand Chancellor Auckland Airport)
Location: New Zealand > North Island > Auckland Region > Mangere
Price Range: $79 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grande Auckland Airport 4*
Number of rooms: 193
Reservation Options:
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Also Known As:
Grand Chancellor Auckland Airport Hotel
Hotel Grande Auckland Airport Mangere
Hotel Style:
#8 Luxury Hotel in Mangere
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