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Hotel Grande Auckland Airport

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Hotel Grande Auckland Airport
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107 Reviews from our TripAdvisor Community

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Showing 103: English reviews
Dargaville, New Zealand
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Awesome room.very tidy and clean. Two comfortable queen beds extra blankets and pillows. Great friendly staff. Nice quiet space. Clean bathroom and toilet. Good tv and coffee making facilities. Off road parking. Enjoyed my stay.

Helpful?
Thank kerryberrie
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear kerryberrie Thanks for taking time to share your great review. Our guests’ satisfaction is of the upmost importance to us and to receive such positive feedback such as this encourages us to take further steps and work hard to exceed our guests’ expectation. I am pleased to read that you had a pleasant stay and that you enjoyed the... More 

Rotorua, New Zealand
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Arrived mid-evening, entrance was poorly marked, even getting into the hotel due to road works and renovations at the hotel. We had booked in advance, however our room was not set up for 3 guests (only 1 facecloth, 2 towels and 2 cups) despite allowing for 4 guests. Went to use the bathroom and found the previous occupants hair in... More 

Helpful?
Thank Tricia D
waikato
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed here when it was Grand Chancellor and it was a good hotel, now with the new management as Hotel Grande it is terrible. Booked on the phone, no mention of the construction work going on, took payment on check in, twin room and only 2 pillows on each bed, one bed had a decorative pillow while the other decorative... More 

Helpful?
1 Thank ASRGunner
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear ASR Gunner Thanks for your constructive feedback following your recent visit to the Hotel. It is with regret that we did not meet your expectations on this occasion. We are sorry we let you down in those areas described and I sincerely apologise for the impact this had on your experience here. I’ve shared your comments with the relevant... More 

Travelers are raving about these Mangere hotels

Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here one night before we had a early morning flight. Location is 5 minutes drive from airport. Reasonable value but rooms were very basic and bedding wasn't great. Also had a knock on the door at 2am from staff thinking we had called them ( they must have the wrong room). I would probably try somewhere else next... More 

Helpful?
Thank Ant W
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Ant W Thanks for taking the time to write a review of our hotel after your recent stay. I was very sorry to hear about your experience during your stay with us. We regret the inconvenience and disappointment this may have caused you. I would like to assure you that this is not the typical guest experience that we... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 21, 2016

Very noisy - roadworks as well as other guests - we were travelling a long distance the very next day so needed the rest. Told manager who wasnt aware of partying despite it being close to reception. Probably wouldn't return here

Helpful?
1 Thank Maria U
Sydney, Australia
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed July 15, 2016

My wife and I argued about whether to give this place a Rating of 2 or 3. She won so I will put the CONS first. Plus I just decided, as I am writing the review, I will give a Rating of 2. CONS: When we checked in we asked about the shuttle bus and what time we need to... More 

Helpful?
2 Thank wazik-the-brave
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 12, 2016 via mobile

The hotel in my opinion is a three and half star. The decor is quite datedbut clean. The bed is reasonable comfortable. The room TV is only about 21 inch. Bathroom looks like it is about 20 years old. The dining area in the foyer is quite okay. Dinner served at the restaurant was smorgasbord and was not great. Breakfast... More 

Helpful?
Thank William L
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Wiliam L Thanks for taking the time to provide feedback following your recent stay. We are sorry that we didn’t meet your expectations on this occasion and for the negative impact this had on your experience here, in particular in the restaurant. I have shared your comments with the team (including Chef) so that we can work towards improving... More 

Christchurch, New Zealand
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 9, 2016

Guessing this hotel relies on cancelled flights. Arrived in early hours of morning due to flight cancellation, two bus loads of passengers requiring check in, only two staff working, took over an hour, no one to help with luggage and seemed to be no lift so had to drag luggage up and down flights of stairs. Room was freezing cold,... More 

Helpful?
Thank AngeDu
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 8, 2016

I've stayed here for a night twice in the last two weeks between flights. My company books and pays online before I arrive and check-in has taken 30 seconds or less and is without fault. Both rooms have been good but have varied. First one facing the pool had been refurbished (especially bathroom) but the 2nd was certainly due. Toiletries... More 

Helpful?
Thank ANDREW S
Auckland Region, New Zealand
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 30, 2016

Overnight stay before early flight. Great location, free parking, and friendly front desk staff. Room was large and adequate in every way except for security and sleeping (which is the number one reason to be in the room). It was a ground floor room opening on to a courtyard with only a simple latch - no lock. I felt unsafe... More 

Helpful?
Thank kiwidebinski
Questions? Get answers from hotel staff and past guests. Ask a question

74 photos of this hotel

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hotel Grande Auckland Airport is conveniently located within a five minute drive from the international and domestic airports at Auckland, and yet only 17 kilometres from Auckland City. The hotel provides 193 well-appointed guest rooms as well as a gym and outdoor pool. Places Cafe is open for all-day dining from 6am to 10pm daily with full buffet breakfast and ala carte services throughout the day. Car parking is available at a cost of $5.00 per day. The hotel has an airport shuttle service which runs daily between the hotel and both airport terminals with $6.00 per adult per trip and complimentary for children under 12 years old. ... more   less 

Additional Information about Hotel Grande Auckland Airport

Address: Corner of Kirkbride & Ascot Roads | Auckland, Mangere 2150, New Zealand (Formerly Hotel Grand Chancellor Auckland Airport)
Location: New Zealand > North Island > Auckland Region > Mangere
Price Range: $86 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Grande Auckland Airport 3.5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Grand Chancellor Auckland Airport Hotel
Hotel Grande Auckland Airport Mangere
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