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Airport Gateway Hotel

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Airport Gateway Hotel
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464 Reviews from our TripAdvisor Community

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Showing 441: English reviews
1 review
2 of 5 stars Reviewed 1 week ago NEW

We stayed in the Airport Gateway Hotel Auckland, 206 Kirkbride Road few months ago. The website looked promising and the price was reasonable. On arrival at the airport we had to ring the hotel multiple times and finally the reception picked up and said the shuttle was on the way and will be there is 20 minutes. It arrived much... More 

Helpful?
Thank Dawn R
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we have completed the renovation. Renovated... More 

Auckland Region, New Zealand
Level Contributor
6 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

And I think they are trying... BUT sadly, the most effort seems to be going into the quite beautiful renovation of the building, (thankfully the room was nice). Lots of effort being expended quite rapidly, it would appear on appearances, but I have to agree with other reviewers on here that the restuarant was appalling. We still had fun though,... More 

Helpful?
Thank kaley2016
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at Airport Gateway Hotel. I would like to sincerely apologise for not having met your expectations while staying with us especially restaurant. We really appreciate your honest feedback, which allows us to improve our service to our guests. We would appreciate discussing your experience further with you,... More 

Travelers are raving about these Mangere hotels

nelson, New Zealand
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We had booked to stay & leave our car for 2 nights. If it was not so serious it would have been hilarious! The car park was jammed full with cars parked at every point, every angle & in every available space.Barely room to move. 2 other parties arrived , concerned about where to park,while we were at reception &... More 

Helpful?
Thank Gayle H
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Valued Guest Thank you very much for your valuable feedback. I am sorry to hear that your stay was not up to your expectations. We at the hotel try our best to avoid any discomfort. However, we make every effort to provide a high degree of customer service to all our guests. We are looking forward to welcoming you... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in this hotel just for one night after leave my parents at the airport. We arrived later than the normal check in but the staff was really kind and the room are really clean !. And I have to mention that I leave there my ring that was really important for me . When I call they try... More 

Helpful?
Thank Beatrice N
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest, We would like to thank you for choosing our hotel and sharing such a nice feedback. We are happy that you had a great experience staying with us. We look forward to seeing you again soon. Regards Manager More 

Queenstown New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Arrived to reception early evening. Reception staff obviously do not enjoy their work. No conversation. Went straight to the restaurant where the staff were equally bored and disinterested & the food not worth eating. The door into the kitchen was disgustingly filthy as were the Windows. I dread to think what the kitchen is like. Woke up in the morning... More 

Helpful?
Thank geofflo
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest, Greetings from the Gateway hotel, Thank you for taking the time to share your experience with us during your recent stay. We will continue to take utmost priority on training and developing our staff to ensure that they are always able to deliver services to the satisfaction of our guest We are delighted that we had the opportunity... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

We arrived close to midnight but there was no one at reception. Turns out that the only reception had to pick up guests from the airport for their shuttle. When he came back w 2 other guests, he proceeded to check in the other 2 guests first instead of us. Would have preferred he checked us in first since we've... More 

Helpful?
Thank Kuang Q
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest, Thank you for your feedback from your recent stay with us. I wish to apologize if your stay was not a satisfactory one. We always strive to assist all our guests with friendly and efficient service from the time our guests check in to the time they depart. Regards Manager More 

Franklin
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked one night here prior to flying to Thailand for 16 days. The hotel rooms have improved since our last visit and we were pleasantly surprised although we are still waiting for our wake up call that we asked for. The free parking for 10 days and airport shuttle are a bonus. Unfortunately the roadwork outside the hotel ,... More 

Helpful?
Thank martyvose
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest, Greetings from Gateway Hotel It was great reading your feedback. I am pleased that you enjoyed our renovated room, free car park for ten days and free pick up and drop off service. Please accept my apology for not getting wake up call and inconvenience caused by the on-going road work on Kirkbride Road. Thank you for placing... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The room was cold the staff were unfriendly had to wait an hour an a half to get picked up. There bar and restaurants are closed and the only option was go back to the airport to mc Donald's or walk 1km+ each way to a servo that might have hot food left over. My first night in New Zealand... More 

Helpful?
Thank james d
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Valued Guest Thank you very much for your valuable feedback. I am sorry to hear that your stay was not upto your expectations. Some of our rooms are air-conditioned room and non air-conditioned rooms have heater provided. Guests can also asked for extra blanket. Restaurant timings are 5pm till 9.30pm . Shuttle waiting timing is normally 25 minutes to... More 

Penrith
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 4 weeks ago

After several emails sent to this hotel, I booked online via email directly to stay a night before flying back to Sydney from Auckland Upon arrival, I was horrified to see the hotel under construction, they were in the middle of a major renovation job and not once was I informed of this, otherwise there was no way I would... More 

Helpful?
Thank Kylie W
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Valued Guest, Thank you for your feedback and good to hear you enjoyed sleeping in our 3 bedroom Executive suit. I would like to sincerely apologise for not having met your expectations while staying with us especially the smell of the fresh paint on the room doors. Good news is that the renovation is almost complete and i would... More 

Tauranga, New Zealand
1 review
4 of 5 stars Reviewed 4 weeks ago

Booked for one nights accommodation and the associated free car parking period, plus a few extra days parking that I paid for. The room was adequate, a bit better than what I expected for the rate. The real noticeable good point was the service provided by the reception staff and shuttle drivers. Friendly approachable and good hunoured. Upon arrival back... More 

Helpful?
Thank Bill-Goodridge
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest, Thank you for such amazing feedback & for taking the time to share your Gateway experience, we are truly delighted that you enjoyed your stay with us. It is wonderful to hear that you enjoyed the hotel facilities such free shuttle pick up and drop off to the airport, Complimentary car park for ten days & the personalized... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Pool
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Airport Gateway Hotel

Address: 206 Kirkbride Road | Auckland Airport, Mangere, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Price Range: $77 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Airport Gateway Hotel 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Airport Gateway Mangere
Hotel Airport Gateway
Airport Gateway Hotel Auckland/Mangere
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