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Novotel Auckland Airport

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Novotel Auckland Airport
Novotel Auckland Airport
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3,640 Reviews from our TripAdvisor Community

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Showing 3,445: English reviews
gold coast
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very nice room which was very clean. Friendly lady who checked us in The only negative was you had to pay for wifi which I thought was a little cheeky since it was an expensive stay. Great location to catch an early flight to Australia.

Helpful?
Thank TravellingGoldCoast
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, I'm so pleased that you were welcomed into Our Place with such warmth and loved your room. We're working with our wider group to have an all inclusive internet offering in New Zealand, though we're pleased to be able to make this available at no cost presently by simply signing up to our loyalty programme - it's free... More 

Wellington, New Zealand
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Well what can i say, it is very modern, clean, convenient with friendly staff. But the shower is a nightmare. You have to climb a high bath to get into the shower which i found was a very high healthand safety risk, very easy to fall. If you are elderly or even slightly disabiled you would never get in the... More 

Helpful?
Thank tiggerrp
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, What a delight to know that you loved Our Place, the convenience of our location, and the warmth of service from our team! I'm sorry that the bath arrangement didn't suit you so well - we're very pleased to offer a flat-floored, walk-in shower option in a great number of our rooms. Please feel free to request this... More 

The Netherlands
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Comfortable room, quiet, fairly spacious with writing desk, minibar, tea and coffee making facilities. Comfortable bed. Large bathroom. Wide choice of fresh food for cooked or continental breakfast. Extremely convenient for Auckland international airport - literally across the road.

Review collected in partnership with Novotel Hotels

Helpful?
Thank TLH_52_5
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Thanks for sharing your experience - I'm so pleased that you really enjoyed your room and appreciated all of the details within the space. Delighted too that breakfast was such a winner! You're welcome at Our Place any time! Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

Sydney, Australia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We recently stayed overnight at the Auckland Novotel Airport Hotel which proved to be so convenient. Our room was on level 10 and was extremely quiet and comfortable with King size beds & spacious bathrooms. Staff were very polite and helpful, The hotel restaurant was great and Buffet breakfast was included. Great option for an early morning flight. Highly recommended.

Helpful?
Thank johnandbridgette
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora John and Bridgette, Thanks for stopping over - I'm delighted that you loved our location and the ease of departure this provided the morning following your stay. It's wonderful to know that your interactions with our team were warm and engaging and that you enjoyed dining for both dinner and breakfast. We hope you'll be back soon! Sincerely,... More 

Dargaville, New Zealand
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Enjoyed our stay. Friendly staff. Only one issue. Reception didn't inform us on how to use the swipe cards and tell us what each one was for. (Shouldn't assume that everyone knows how to use these) Apart from this. Had an enjoyable stay. Arrived at 12 am Fast and Hassel free check in. Would stay again.

Helpful?
Thank Rachel J
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Rachel, I'm really pleased that you enjoyed your time with us and I'm sorry for the oversight in explaining the key cards - each one will work for all security activation boxes you require across the stay (lift, room and gym). I've shared your feedback for learning. We'll look forward to your return. Sincerely, Jonathan Tremain Guest Relations... More 

Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Straight off a midnight international flight, walk across the road for a quiet restful night's sleep, in comfortable beds in a well appointed contemporary designed hotel room. Enjoy a good shower, then downstairs for the buffet breakfast. It was the best way to commence our holiday.

Helpful?
Thank KarmaseaIrene
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, A delighted to have welcomed you to Our Place. I'm very pleased to know that our location makes for such an easy arrival late at night, offering a comfortable bed so soon after leaving the plane. We'd love to see you back! Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

Rotorua, New Zealand
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed there twice and intend on staying there again. Situated just outside the main doors at Auckland Airport's Arrivals, the Novotel is the right choice. The staff are wonderful, the rooms are well appointed and it is fully soundproofed! I appreciate all the mod cons available as well as the different plugs for various devices people may use.... More 

Helpful?
Thank Snorkeluv
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Wonderful to read your review and to know that you had another "delightful" stay! I'm pleased that you've been welcomed warmly to Our Place and appreciate the details in the rooms, including our soundproofing for the most restful sleep possible. We have an exciting new menu which launched just yesterday - I do hope you'll come in to... More 

Auckland, New Zealand
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We use this hotel before an early flight as it makes the journey seem shorter & more relaxing with the airport commute done the day before. For the first time we had a room overlooking the car-park - a bleak outlook - so we left the curtains closed. The room was comfortable and clean as always, but this one had... More 

Helpful?
Thank SandLexia
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Fantastic to have welcomed you back! We're pleased to be your 'port of call' before heading out early and it's wonderful to know that you enjoy comfortable stopovers. I'm sorry that the room didn't quite hit the highs you've previously known. The eastern rooms offer a great vantage point for the domestic terminal operations and are amazing as... More 

Hamilton
2 reviews
4 of 5 stars Reviewed 1 week ago

Staff very competent, obliging and friendly. Room very comfortable and clean, but internet strength average. Dinner very poor with cold, rubbery squid as an entre and a Mussel main was rubbery from over-cooking, they were small, tasteless and with their hairy beards were still attached. Infuriating after a long flight and wanting a taste of NZ. Breakfast could not be... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank nikmart464
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, I'm so pleased to know that you found the team to be professional whilst exhibiting warmth in your interactions and that you loved your room. It is disappointing to read of your dinner experience - our kitchen team are passionate about their food and are always willing to remedy anything that is not meeting the high standards you... More 

Perth
Level Contributor
159 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 1 week ago

my wife and I had a 12 hour stopover in Auckland en-route to the US. Checked into the Novotel, 100 meters from the exit of the airport. Very pleasant reception staff, great room, king-bed most comfortable. Perfect sleep and awoke refreshed for our onward travel. An excellent option for a prolonged transit through Auckland!

Helpful?
Thank Vincent Keane K
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Vincent, Fantastic to have had you stopping by on transit - thanks for highlighting Our Place as a great (and convenient) option to do so. I'm delighted that you were welcomed warmly and enjoyed a comfortable rest. We hope to see you again sometime soon. Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 

Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Price Range: $174 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere
Hotel Style:
#1 Green Hotel in Mangere
#1 Business Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Family Hotel in Mangere
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