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Novotel Auckland Airport

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Novotel Auckland Airport
Novotel Auckland Airport
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3,589 Reviews from our TripAdvisor Community

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Showing 3,397: English reviews
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

We had a room in this hotel as we had a long time to wait in between flights in and out of Auckland. Perfect location within walking distance from the terminal. Very helpful staff checked us in to a spotless room with very comfortable beds. Coffee and tea making facilities and a mini bar if needed. We left feeling very... More 

Helpful?
Thank Fundi8hongkong
Caloundra, Australia
Level Contributor
636 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I based myself here for a week of business in Auckland and a day flight to Christchurch. Very conveniently located and so easy when flying in late or leaving early. Literally 15 minutes from hotel to air New Zealand lounge. (And that includes customs and immigration). The only thing I would say was a negative, the check i agent said... More 

Helpful?
Thank Tryatleastonce
Otaki, New Zealand
Level Contributor
9 reviews
1 of 5 stars Reviewed yesterday NEW

My family had just arrived in Auckland after having our flight cancelled then rescheduled a day later which is why we needed to book in for the night or spend overnight at the airport. The reception tried to be empathetic but when she asked the night manager if we could get a discount on our room as we were leaving... More 

Helpful?
Thank Seuga F
Sydney
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

Clean, comfortable and convenient. However it's overpriced for what it is, there is no covered walkway to the airport (easy to do and vital given Auckland's continuous cold winter rains), slow check-in and – a massive negative – they charge extra for internet. Travelling almost continuously internationally for business as I do, you rarely see this these days (although it's... More 

Helpful?
Thank Sighjay
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Great to have had you at Our Place - it's good to know that our convenience was important to you and that your time with us was comfortable. I'm sorry for the elements that took the shine off a little... Regrettably we don't have direct control over the access to the hotel. With exciting changes ahead for Auckland... More 

Sydney, Australia
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a really clever hotel as far as the rooms go. Everything you need in a small space, all the IT bits you could ask for on the desk and a good size bathroom. All just 30 seconds from the airport arrivals hall. Bit expensive but you pay for convenience.

Helpful?
Thank Denabroad
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Thanks for your review of our room spaces - it's really great to know that our offering is ticking all the right boxes for our guests in transit. Wonderful that our location works in well with that too! We hope to see you again soon. Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

Christchurch, New Zealand
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the hotel unexpectedly, having been stranded in Auckland because of fog. At the last minute, I booked online from the airport. When I arrived, there were several queues of people waiting to book in, which is understandable considering the weather. However, having waited for over 25 minutes for people to sort out complex accommodation queries, I did... More 

Helpful?
Thank Faith1000
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, We're really appreciative that you chose Our Place when you found yourself unexpectedly in Auckland - I'm pleased that you enjoyed your room, the convenience of being so close to the airport (particularly in the circumstances), and that you were impressed by the friendliness of our team. I'm sorry that the arrival didn't hit the mark so well... More 

New Plymouth, New Zealand
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We flew in quite late at night so unable to catch connecting provincial flight so spent a night at the Novotel. All the staff were exceptional and the breakfast which was included was one of the best spreads we had seen during our trip. Will definitely recommend and return.

Helpful?
Thank Maccas04
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Thanks for sharing your experience. We're delighted to be port of call when you're not able to complete the end of a journey after a late arrival. What a pleasure to read that the team were warm in their welcome and that you loved our breakfast buffet. We hope that your return will be in the not too... More 

Fleetwood, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had an early flight so decided to book this hotel for the night before. It is right across the road from the international terminal so couldn't be more convenient. The room was spacious, clean and perfect for us both. The staff were helpful and the queues were non existent. The buffet breakfast was delicious. A good stay overall, highly... More 

Helpful?
Thank joanofarc7
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Thanks for your review - we're pleased that you chose to stopover before heading out bright and early. It's lovely to know that the experience was such a positive one for you too! We hope that your travels will call for Our Place again! Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

Sydney, Australia
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was booked into the Novotel by work whilst attending a conference in South Auckland. I thought this was unusual, but found on arrival that the conference organising committee were also at the Novotel. The room was excellent, the restaurant very good, and the staff helpful and pleasant. I have no complaints, and would happily stay again for business travel... More 

Helpful?
Thank LouisandJane
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Louis and Jane (I'm so sorry I'm not sure who stayed!), Love to have had (one of) you using Our Place whilst attending a conference. I'm so pleased that you loved room, restaurant and the warmth of the team in their service. We'll look forward to the opportunity to have you (you're both very welcome) back at some... More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 

Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Price Range: $163 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere
Hotel Style:
#1 Romantic Hotel in Mangere
#1 Business Hotel in Mangere
#1 Family Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Green Hotel in Mangere
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