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Novotel Auckland Airport

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Novotel Auckland Airport
Novotel Auckland Airport
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3,647 Reviews from our TripAdvisor Community

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Showing 3,452: English reviews
Kuching, Malaysia
Level Contributor
145 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The best thing about this Novotel is you can just walk in after arrival from a long haul international flight and relax/recover. However, there is a high price to pay as this hotel is by far the most expensive at Auckland Airport. That is probably OK if you arrive very late or in the early hours when some airport hotel... More 

Helpful?
Thank qldflyer
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Thanks for sharing your experience! It's fantastic that our location was such a winner for you and that you enjoyed our rooms (and bathrooms!). I have connected with our Restaurant Manager regarding your feedback on lunch - we're sorry this wasn't the great experience we would hope, please know that we use comments such as these as a... More 

Canada
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Conveniently located right across from the airport. Staff were friendly and helpful with making dining arrangements and business printing. The room was clean, bed was very comfortable, room was relatively quiet, and shower was great. Hotel restaurant was just ok; food was alright, service was slow and flawed, and it was too busy to get in during the dinner hour... More 

Helpful?
Thank slbd79
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Thank you for choosing Our Place - I'm really pleased that you were welcomed warmly and that you loved your room! I'm sorry that the dining experience didn't hit the same highs for you - I have shared your comments with our Restaurant Manager, asking him to use this as a learning opportunity, looking for better engagement going... More 

Tauranga, New Zealand
Level Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We loved staying here. Staff were really friendly and accommodating to us. We stayed with our five month old baby and staff set up a cot for her free of charge. Great breakfast too with good selection of food. Small stroll to the departure lounge the following morning. Will definitely stay again

Helpful?
Thank cupperton
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Lovely to have had your family stopping over - I'm pleased that the free cot was appreciated and that you were able to enjoy our buffet breakfast offering (I hope you grabbed some cooked to order eggs, pancakes or waffles!). We'd love to welcome you again! Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

London, United Kingdom
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Wonderful to stagger 200m to your hotel after a long flight Staff helpful and welcoming Rooms well appointed and clean Loved the fact that a new zealand/u.k. converter plug was in our room as our universal plug couldn't cope with n.z. plugs (you can also purchase one from the hotel which is convenient ) However there is a $60 charge... More 

Helpful?
Thank hazel w
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Hazel, What a delight to know that our location is so appreciated following a lengthy journey, even great to learn that the welcome of the team was so warm. We're pleased that the adapter in your room was appreciated. We do our best to accommodate those guest who arrive a little before 2pm but are delighted to offer... More 

Hamilton, New Zealand
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Superb location & rooms are clean & very comfy. We had a run way view and our little one sat for hours watching planes (even from the shower you could open up a sliding screen & still watch the planes). Being located at Auckland Airport it was perfect for an early morning flight as it took the hassle & stress... More 

Helpful?
Thank Sheree B
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Sheree, I'm so pleased that you loved Our Place and that the opportunity do some plane watching was so appreciated. Thanks for highlighting the service of our team in both the speed of processes and their friendliness. We hope to see you again soon! Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

Sudbury, Canada
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After a long flight, it is worth it to book this hotel. It is literally about 200m from leaving the exit lounge at the arrivals gate. It may be a bit more expensive, but if you can find a deal online, its so so so worth it, free wifi, nice showers, comfortable beds and rooms, free coffee in the room,... More 

Helpful?
1 Thank Laura A
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Laura, We're so pleased that you see the value in being able to wander across the road from your flight and into bed (so to speak) - lovely that Our Place ticks so many other boxes for you too. We can't wait to see you back! Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

Perth, Australia
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Save your soul after the 7hr AirNZ direct flight from Perth. Fall off your plane at 5am, stagger through Customs and Ag and directly across the road the Novotel Auckland Airport had a silent, comfortable room with a bath waiting for me. 6am to 6pm gave me a chance to really sleep and to recover from the AirNZ hell-trip from... More 

Helpful?
1 Thank Mackereth
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Fantastic to have had you making use of our day rooms! We're pleased that the opportunity to sleep in the quietness of our room spaces and enjoy a good breakfast at the buffet is so appreciated! We'll look forward to seeing you again next stopover. Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

New Zealand
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed 1 night here when our flight was delayed. Great airport hotel which is very modern and located 1-2mins walk to check inn counter. Super comfortable room. Great breakfast with fresh orange juice on demand.

Helpful?
Thank greenandblue08
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Thanks for your review - it's great that you found your room to be so comfortable and loved our fresh orange juice machine at the breakfast buffet! We'd love to welcome you again one day. Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport More 

Kawasaki, Japan
Level Contributor
12 reviews
3 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

Very disappointed with service. Bell boy took bags but left the boot and doors open! Took more than 30 minutes to get sleppers. Very close to airport but many other concerns. What else can I say expect too expensive for what I paid!

Helpful?
Thank Debra H
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Debra, Thank you for sharing your recent experience - I'm really sorry to learn that the level of service didn't meet your expectations. Please know that I have connected with the appropriate senior management regarding the things mentioned and asked that the follow up appropriately. We want every experience to be a great one and if there is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 

Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Price Range: $175 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere
Hotel Style:
#1 Green Hotel in Mangere
#1 Business Hotel in Mangere
#1 Family Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Luxury Hotel in Mangere
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