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Watermark Hervey Bay

Traveler (37)
Pool & Beach (9)
Room & Suite (6)

About

Location
Cleanliness
Service
Value
Property amenities
Free parking
Pool
Laundry Service
Non-smoking hotel
Room features
Air conditioning
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL CLASS
24Reviews
37Photos
0Q+A
6Room tips
Traveler rating
  • 15
  • 5
  • 2
  • 2
  • 0
Time of year
Traveler type
Language
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  • English
So good we decided to move in permanently for 12 months. Although if you are staying next to us please keep the noise down as we often have to do night shifts and therefore need to sleep during the day. Thanks much ! :)
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Well located in Hervey Bay with sea views from 2nd floor apartment.. Small complex. Spacious apartment with well equipped kitchen and modern furnishings. Quiet with lovely balcony to relax on and soak up the atmosphere of Hervey Bay.
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We stayed at Watermark in July. The overall ambiance, the management team, incredible, loved every moment. The views and proximity to restaurants, shopping etc so easy. Most of the clubs & hotels nearby run courtesy buses, that we utilised. The Penthouse # 9 is a must for
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Arrived in Hervey Bay for a 2 night stay and picked up the keys for apartment 6 from Derek, the manager, at The Bay, which is just down the esplanade towards Torquay. He is very pleasant and gave us all the instructions which were very clear and we never saw or heard from him
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We have just finished a 3 day stay in unit 6 at the Watermark. Myself & my two boys visited Hervey Bay to attend a soccer camp. We chose the Watermark as it was advertised on booking.com as having free wi-fi & was close to the soccer grounds. As I am a book-keeper & it was a few
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Response from Denise F, General Manager at Watermark Hervey Bay
Responded Jul 6, 2016
Hi Sheree, Thank you for your review which is somewhat of a concern. Your comments that the Telstra issue recurring again being slim is quite defamatory and whilst we understand your frustration the wifi was not working, we can assure you it is a Telstra issue and we do not appreciate untrue statements. We also would like to respectfully point out the Wifi is a FREE service and our terms clearly state it is not guaranteed. In all respect if it was crucial in this day and age we cannot understand you not having your own wifi with you. The bath plug was an inbath plug which had malfunctioned and you advised us you were not concerned about it hence it being repaired after you left. The vacuum did not turn on and this was the first we knew of. These things do occur out of our control. Any issue is ALWAYS a concern to management and to Derek and he discussed these things with you and at the time you were fine with responses etc. We appreciate fair reviews whether positive or negative but as long as they are truthful. Our apologies for your stay not being up to your expectations however we are pleased to hear you loved the apartment.
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Album Categories
All photosTravelerPool & BeachRoom & SuiteDining Family and Play Areas
Watermark Apartments beachfront unit
Living and kitchen area
Watermark Apartments living area
Kitchen lounge area at Watermark apartments
Back courtyard unit
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12
"You need to book an apartment with sea views as not all apartments appeared to have this feature."
"Find a different place to stay."
"Our southern side apartment had a back yard and deck"
"Try to get a room overlooking the beach"
"The rooms at the front of the complex have the lovely water views of course but the rooms at the back on the ground level do have a large outdoor courtyard and a small yard area which is good for kids and families as they provide a bit more space."
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12
LOCATION
AustraliaQueenslandFraser CoastHervey Bay
NUMBER OF ROOMS
5
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